Your browser seems to have cookies disabled. Please enable cookies to continue
We stayed at nov 16 to dec 3. Staff was great and very friendly. Resort is having some renovations in the main lobby but that that is effecting your stay. Food was average, rooms were clean, resort was clean. Good value for the price. Beach was amazing spent most of the day there. Wish we would have had more entertainment but it was bad timing with the death of Fidel Castro. Would stay again.
Good resort with some flaws
In my opinion, this is a nicely built resort with a wide sandy beach, green lawns, and many palm trees.
Our room was clean and in relatively good condition: everything was working: fan, TV( we changed the batteries in remote control), ceiling fan, air conditioner,safety box, but the sliding door on balcony was not working properly ( lock was broken and it was very hard to slide the door). Everyday we get the clean towels with some money left on a bed.
There is one [... read more] main eating area in this resort , and it is clean enough not to make me feeling in dirty environment, but once I saw a cockroach on a table.
Unfortunately, plate were not always clean and very often sticky. Some food was good, but some I would not recommend to eat. Fish and shrimps were good, different type of sausages are not very attractive, salads are fine, pizza is good, milk is awful, yogurt is okay( from big baskets, no individual packages). Tropical fruits were good..
"Waitresses" are very different: some are doing a good job serving people, some are lazy and not very friendly. But all of them clean tables with not very clean cloth.
Beach towels were a big problem during our stay: we could not change them for 3 days because there wasn't any clean and dry.
Also I have to say that all public washrooms are in bad conditions: locks are broken, no paper, unpleasant smell is all around these areas. Definitely, it should be fixed and upgraded because it lowers the resort value and attraction.
Also I see some management problems: for example: the plate with potato was overturned near the pool area and nobody was able to pick it up for 3 days. Probably it is still there.
Beach was nice even though the sand was not very clean( a lot of plastic straws and cups), palm umbrellas were in good condition, water is super, but there is no beach service:we have to walk to get drinks.
Unfortunately, we didn't have an opportunity to enjoy famous Cuban shows because of nine days of Mr.Castro mourning.
Anyway, I hope my review will be helpful.
Exceptional food,service-no complaints I don't know what you expect me to say as I have no complaints except having to type a long review I hate typing and it takes me forever I discovered the dirty monkey drink and the bartender at the main lobby as were leaving on sat dec 3 @11:00 did an amazing artistic touch with a chocolate picture on the top of our drinks!
A little bit of paridise on a budget!
Had a great stay with wonderful weather and great oceanview room. Although this is a 3 star resort the beauty of the location is 5 star. Staff are friendly and helpful. Our pool in the villa's was sparkling and clean. Most of the time we had the pool to ourself and a few friends. Highly recommend it.
The hotel was beautiful,everything was clean. The staff was very helpful and happy to help you in all your needs.Our maid Yaimi was very good and our room was always clean.The waitress,Mariuska, in the lobby bar was always there when you needed a refill. and Leonordo our bell boy got us where we wanted to go on the resort. I was a great trip and a wonderful experiance.