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I love this place, but how do you book the same hotel 6 years in a row and get the same shitty view 5 of those years.
I realize we are not in the room very long each day, but it would be nice not to have to look at the wall and propane tank sometimes.
Also we had two super single beds in the room. We are a couple, we booked as a couple and would like to sleep as a couple. The other couples we booked with had a king size. We have never had one.
Requesting a view and king bed [... read more]did not work so maybe I will have to complain next time.
Very good resort!1
The rooms were ok, but the food was fantastic. Very family oriented resort. Maybe offering more activities would benefit! Overall, very good experience :) The beach was not the greatest but the staff were extremely accommodating and I did not have any problems. Would recommend going if you are looking for a family oriented vacation.
Great spot stayed in the villa by the beach
Very nice place had a great time staff was amazing food was great can't beat 15 paso lobster dinners walking distance to the local market with lots of vendors great little bar thier too gorgeous spot lots of shad
Poor customer service
Though the resort had nice pools, great beach and wonderful food I found the customer service was poor.
There was no orientation to become acquainted with the features of the hotel, restaurants available, how to reserve at the restaurants and times and locations of shows.
When we had a room problem we were not offered any resolution. Only when we demanded a solution did they find an alternative for us.
The food was fabulous and highly recommend. The bed was very comfortable [... read more] and the resort was clean. Easy and close access to pools and beach areas.
A few times we had an issue with sewer smell in our room. When we complained they did spray the room with a freshener but the problem repeated itself.
Excellence AND Value
The Grounds are nothing short of breathtaking , a tropical botanical garden meticulously maintained by extremely hard working gentlemen.The hummingbirds, pelicans and newts are a wonder to behold. It isn't a "New" resort but it absolutely has the spirit of one. The staff is incredibly attentive and the food is good. There is ALWAYS something to eat. We very much look forward to our next stay. We have visited newer and far more expensive resorts On " The Cayo " but not ONE made you feel more at h [... read more]ome than this one. Believe me when I say that Starfish has THE best beach. Walking the entire length of ALL the resorts is a testament to this. The Beach is Wide and the sand is fine and powdery, comparable to the former Eurostar Hotels beach. There are no cliffs to watch out for , no sandy hills to climb, no coral to navigate, On some of the beaches the sand is the consistency of brown sugar and difficult to walk on , the Royalton's beach was completely underwhelming , The Melia Las Dunas Beach was very narrow. Renovations are ongoing at Starfish but we certainly weren't there to judge a little plaster missing here and there and honestly, neither should you. If you want Sand , Sun , Drink , Relaxation and most of all Fun, then this is the place for you. Leave your first world problems at home and expect to be treated as you would treat others, if not better. In other words please give these hard working people the respect they deserve and you will get it back twofold.. Very few of us, North of Forty would work Eighteen hour days for a negligible wage. Your Gratuities are very much appreciated and make a heck of a difference in the lives of these wonderful dedicated individuals.