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Basic with great staff
This is a two star all inclusive so it's not for everyone. My son and I have been staying here for 8 years. The staff are great, beach nice, food basic. Close to Havana for exploring that amazing city.
Impeccable Service-Lovely Resort
We thoroughly enjoyed our stay at The Royal Suites Punta de Mita. The Customer service from the staff at this resort was Top quality. The moment we walked through the door we were greeted with friendly smiles and a quick check in. The Lobby bar was perfect to get refreshment while settling in. My husband needed distilled water for His C PAP machine and the staff was on it immediately. They couldn't find any right away so Dahlia offered to bring some on her way into work in the morning, she came [... read more]through first thing the next morning. He also needed an extension cord which was brought right away. Our room was beautiful; it definitely felt like a royal suite. It was VERY clean and well kept. The Jacuzzi didn't work but that was not a big deal for us. After being impressed with our room we headed down to the Punta Mita Royal restaurant where we were served immediately. The food was very good; my husband (usually fussy) was content. We also ate at the Mexican Restaurant, BBQ on the Beach, Portofino and the buffet. We ate breakfast and lunch at the Royal as they served us on the beach and around the pool yummy snacks with great service, big Thank you to those Servers/Bartenders around the pool and beach. The Beach on The Royal Suites side was small a little rocky but you can walk over to the Palladium side and the beach was near perfect. Even did some snorkeling over there and saw some great sea life. I didn't mind the rockiness of the royal side either as I look to discover the sea life caught in the tide pools when the tide was low. You get the best of both worlds. The pool was clean and warm, and the grounds were well trimmed, the walk ways were covered so if you feel like you’ve had too much sun you can escape it as you walk through the resort. The Spa was world class, with hydro-massage therapy pools that we could use any time, we paid extra to get a massage .There was a Mini Zoo (literally) on the Palladium side, a fun addition, as well as lots of entertainment. My kids would have a blast!! In fact we are considering taking them on our next visit! Of course if you want to escape back to quiet, just zip back to the Royal suites side. The absolute highlight of this resort was how they helped us celebrate our 10 year anniversary. None of which we paid extra for. There was a nice anniversary sign on the door, we had the most perfect table for dinner that evening, situated to see the sunset and decorated romantically with candle light. The Sous Chef even came out to wish us a happy anniversary. Then later after dinner Victor found us and said he had a big surprise for us. He walked in to the kitchen and came out with a CAKE! We were floored by their thoughtfulness.
We would absolutely visit this resort again
Amazing Family Vacation.
Exceptional location, meals, and atmosphere. The grounds were well maintained and cared for daily. The food was plentiful and extremely appetizing. Incredible selection during each meal and the a la carte meals were appealing visually and gastronomically. Rooms were spotless, mini fridge was stocked daily and no issues with any parts of the accommodations. The adults only was truely a plus and not just a section of a larger resort but was actually a true adults only resort. Check in was quick an [... read more]d efficient and room location was as requested upon booking. We would definitely consider this resort for any repeat visit to Cuba.
Elite catering and Extra billing rules
Let me say upfront the absolute best service we received from trip central was out of this world. Our previous four trips were with a large box store travel section in their store and we were floored by the attention to detail, the ongoing emails and the super follow up. We will be customers for life.
We have been going to Cuba for 5 years now, various resorts in Veredero and Santa Maria, all inclusive. Increasingly these resorts are segregating areas and services to maximize prof [... read more]its.
We paid $ 80 to sit together on the plane; there's a Diamond club that had access to more dining rooms and areas at additional costs ( $ 25 per person per day) ; there's an "adult only" area accessible only at additional cost with plenty of chairs,they have their own beach; the rest of the guests are forced into common areas with limited seating, as most guests put towels on both the chairs at the beach as well as the pool -- in effect reserving both areas; there is a VIP lounge at the airport available for a mere 30 CUCs each that will give you a sandwich, a beer and an air conditioned lounge. Problem is to get to it, you need to line up for 3 hours at the check in as well as the customs, so you are lucky to get an hour in it for this price; finally if you need to use the airport washroom (assuming you did not opt for the VIP) the attendants will greet you with their hands out for access.
Ironically, the people who pay the biggest price is the hotel workers that are super friendly and hard working but do not get the tips they deserve because, in part, of the extra fees.
Love Cuba but with all the add ins probably will explore other destinations, through trip central.
Luxury Bahia Principe Ambar Blue-Not as quiet as is use to be
Love the resort but it's busier than usual. The Ambar use to be more quiet and romancing. Similar to a Sandals resort. Now, it's still an Adults only but they have on-going classes and dances by the pool, mediocre shows at the lounge and they seem to attract a more rowdy crowd. It has lost it's finesse to call it a "Luxury" resort. Will be looking at other resorts within Punta Cana that caters to Adults Only.