{"id":15545,"date":"2015-07-08T11:43:44","date_gmt":"2015-07-08T15:43:44","guid":{"rendered":"http:\/\/www.tripcentral.ca\/blog\/?page_id=15545"},"modified":"2016-01-18T13:19:06","modified_gmt":"2016-01-18T18:19:06","slug":"cancellation","status":"publish","type":"page","link":"https:\/\/www.tripcentral.ca\/blog\/travel-insurance\/cancellation\/","title":{"rendered":"Interruption and Cancellation Insurance"},"content":{"rendered":"<h6><a href=\"http:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-Interruption-and-Cancellation-Insurance.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-16316\" src=\"http:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-Interruption-and-Cancellation-Insurance.png\" alt=\"tripsense-travel-insurance-Interruption-and-Cancellation-Insurance\" width=\"875\" height=\"218\" srcset=\"https:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-Interruption-and-Cancellation-Insurance.png 875w, https:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-Interruption-and-Cancellation-Insurance-300x75.png 300w, https:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-Interruption-and-Cancellation-Insurance-768x191.png 768w\" sizes=\"(max-width: 875px) 100vw, 875px\" \/><\/a><\/h6>\n<h6><a href=\"#intend-cancel\">I don&#8217;t intend to cancel<\/a><br \/>\n<a href=\"#credit-cards\">Credit Cards<\/a><br \/>\n<a href=\"#zero-prior\">Last Minute Travel &#8211; Zero Prior<\/a><br \/>\n<a href=\"#change-mind\">Change of Mind \/ Cancel for Any Reason<\/a><br \/>\n<a href=\"#waivers\">Supplier Cancellation Waivers<\/a><br \/>\n<a href=\"#interruption\">Trip Interruption<\/a><br \/>\n<a href=\"#covered-risks\">Covered Risks<\/a><\/h6>\n<p><a name=\"intend-cancel\"><\/a><\/p>\n<h3><strong>&#8220;I don\u2019t intend to cancel, so I don&#8217;t need Trip Cancellation Insurance.&#8221;<\/strong><\/h3>\n<p>No one intends to cancel when they book a vacation.\u00a0 When people say this, they really mean, \u201cunder current circumstances, I see no reason why I would cancel\u201d and this is exactly what cancellation insurance is about.\u00a0 Cancellation insurance covers unexpected risks that will result in the loss of all of the\u00a0non-refundable payments for your trip.<\/p>\n<p>We routinely see customers declining insurance and then needing to cancel unexpectedly.\u00a0 Even though we have advised our customers of the non-refundable nature of their payments, some defy reality and insist that we press their case with our supplier to waive cancellation or change penalties.\u00a0 Our suppliers\u2019 non-refundable provisions and terms and conditions for changes are set in stone in contracts that we cannot modify.\u00a0 Large travel suppliers have hundreds of calls per week with customers requesting that penalties are waived because of their \u201cspecial circumstances.\u201d This falls on deaf ears and cancellation penalties are not waived.<\/p>\n<p>It\u2019s such a serious issue that the Ontario Government requires travel agents to offer both <a href=\"http:\/\/www.tripcentral.ca\/blog\/insurance\/medical\/\" target=\"_blank\">medical<\/a> and cancellation insurance at the time of booking, and it is required that we record whether the insurance is purchased or declined on our invoices.\u00a0 Please understand that if you decline cancellation insurance, we cannot \u201cmake your case\u201d with the supplier \u2013 it is a waste of time.\u00a0 If you are ready to take the risk that you write off the entire cost of your trip, this is a risk calculation that only you can make.<\/p>\n<p>If you do not foresee any reason to cancel, you can save a bit by not taking the Concierge Club Plan which has a higher and costlier change of mind benefit.<\/p>\n<p>You can also purchase concierge club ZERO PRIOR insurance which covers all other risks but the cancellation if you are willing to take that risk.\u00a0 And, if you have good <a href=\"http:\/\/www.tripcentral.ca\/blog\/insurance\/medical\/#group-plans\" target=\"_blank\">group plan coverage for emergency hospital medical<\/a> you can purchase non-medical zero prior \u2013 which then only covers trip interruption, <a href=\"http:\/\/www.tripcentral.ca\/blog\/insurance\/baggage\/\" target=\"_blank\">baggage delay and loss<\/a>, etc.<\/p>\n<p>If you think it is still too expensive, then read our\u00a0<a href=\"http:\/\/www.tripcentral.ca\/blog\/travel-insurance\/benefits-risks\/\" target=\"_blank\">blog post<\/a>\u00a0on the benefits of spending on travel insurance.<\/p>\n<p>Many people say \u201cI don\u2019t intend to cancel\u201d \u2013 of course!\u00a0 If someone intended to cancel, they probably wouldn\u2019t make travel arrangements in the first place.\u00a0 Before we get into what is covered and what is not, let\u2019s just quickly explain why you need cancellation coverage in the first place.<\/p>\n<p><strong>Why is Travel Non Refundable?<\/strong><\/p>\n<p>When you make travel arrangements, you are holding space that the airline, hotel, and other travel suppliers are prevented from selling.\u00a0 Also, the price of travel is highly competitive and subject to the market fluctuations of supply and demand.\u00a0 Just like the stock market, travel prices bounce up and down like a yo-yo.\u00a0 If travel was refundable, people would cancel and demand a refund when the price goes down.\u00a0 Yet, they would expect to hold their reservations if the price went up.\u00a0 If reservations could be cancelled at any time, travel suppliers would have no idea how many people were showing up for their flight or checking into their hotels, resulting in empty seats and rooms.<\/p>\n<p>In order to offer lower prices and fill unsold airline seats and hotel rooms, travel suppliers started offering lower prices for non-refundable reservations.\u00a0 So the non-refundable terms and conditions became the norm for leisure travel arrangements typically planned in advance.<\/p>\n<p><strong>Can\u2019t I just send someone in my place if I have to cancel?<\/strong><\/p>\n<p>Another thing people think is that if they can\u2019t go, they\u2019ll just send someone else in their place.\u00a0 In other words, if I get sick, my sister can go, etc. It doesn\u2019t quite work like that.\u00a0 Travel suppliers have very specific rules about name changes basically to avoid speculation of advance sales.\u00a0 You know how ticket scalpers buy up tickets in advance and sell later for a premium, or sometimes dump below face value at the very last minute?\u00a0 This would be the case if name changes were allowed.\u00a0 Speculators would buy blocks of space for resale and compromise the travel supplier\u2019s pricing strategy.\u00a0 It\u2019s for this reason, that it\u2019s not typically allowed. Supplier conditions vary, but most treat material name changes (as opposed to correcting a misspelling) as a <a name=\"credit-cards\"><\/a>cancellation.<\/p>\n<p><a href=\"http:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-credit-cards.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-16337\" src=\"http:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-credit-cards.png\" alt=\"tripsense-travel-insurance-credit-cards\" width=\"875\" height=\"218\" \/><\/a><\/p>\n<h3><strong>Credit Cards<\/strong><\/h3>\n<p>Few credit cards offer adequate cancellation insurance with their annual fee.\u00a0 In the unlikely case that your card covers cancellation insurance, you need to find out if it covers all of your travelling party or just you.\u00a0If you want to compare your credit card and see its coverage, visit the <a href=\"https:\/\/insureye.com\/Canadian-Credit-Cards\" target=\"_blank\">Insure Eye Credit Card Comparison Tool<\/a>.\u00a0There will be limits to their coverage, and you may need to \u201ctop up\u201d your cancellation coverage.\u00a0 We can do that for you, charging you only for the additional limit of coverage.<\/p>\n<p>Then there\u2019s the fine print.\u00a0 We know our cancellation coverage offers the best coverage on the market, but the covered risks and exclusions are in all insurance policies.\u00a0 The only way you will really know what\u2019s covered and what\u2019s not is to get hold of the fine print and read <a name=\"zero-prior\"><\/a>it.<\/p>\n<h3><strong>Last Minute Travel \u2013 Zero Prior<\/strong><\/h3>\n<p>Premiums for cancellation insurance are not adjusted for short or last minute advance booking periods, so the premium is the same whether you book six months in advance, or at the very last minute.\u00a0 The probability that a covered risk would \u201cpop up\u201d at the very last minute is less than when you have months in advance.\u00a0 While medical reasons for yourself and your immediate family can appear at any time, it\u2019s unlikely, for example, that you will be subpoenaed to court at the last minute!\u00a0 If you involuntarily lose your job just before a last minute trip, you\u2019ll probably still want to go, versus losing it before or after making a big final payment on an exotic vacation.<\/p>\n<p>Some people are game to risk it at the last minute.\u00a0 Cancellation coverage is the more expensive component of the package insurance, and you can purchase ZERO PRIOR coverage \u2013 which essentially gives you ALL THE REMAINING COVERAGE (emergency hospital medical, trip interruption, baggage, etc) without the cancellation prior, a good alternative for last minute bookers.<\/p>\n<p>Of course, when you buy zero prior coverage, if you do have to cancel before you go, there will be no refund for the trip cost <a name=\"change-mind\"><\/a>itself.<\/p>\n<p><a href=\"http:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-change-of-mind.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-16339\" src=\"http:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-change-of-mind.png\" alt=\"tripsense-travel-insurance-change-of-mind\" width=\"875\" height=\"218\" srcset=\"https:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-change-of-mind.png 875w, https:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-change-of-mind-300x75.png 300w, https:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-change-of-mind-768x191.png 768w\" sizes=\"(max-width: 875px) 100vw, 875px\" \/><\/a><\/p>\n<h3><strong>Change of Mind \/ Cancel for Any Reason<\/strong><\/h3>\n<p>Many people assume cancellation insurance is in fact, \u201cchange of mind\u201d, but it is not. Our concierge club plan offers the best change of mind coverage on the market.<\/p>\n<p>This will cover any reason &#8211; even ridiculous reasons &#8211; that you may want to cancel your trip and make a claim against the non-refundable penalties associated with cancellation.<\/p>\n<p>Common \u201cChange of Mind\u201d reasons you may not want to take your trip:<\/p>\n<ul>\n<li>I don\u2019t feel like it<\/li>\n<li>Depression or mental illness not covered by cancellation insurance<\/li>\n<li>Stress at work; pressing issues at work<\/li>\n<li>Babysitting plans fall\u00a0through<\/li>\n<li>Family problems making it inconvenient or inappropriate to travel<\/li>\n<li>Relationship issues with travelling companions or otherwise<\/li>\n<li>Sickness of a child, but not serious enough to limit travel \u2013 but don\u2019t feel like going<\/li>\n<li>Unexpected changes in financial position or surprise costs<\/li>\n<li>Failure of a course, summer school, retake, etc.<\/li>\n<li>Family member has a pre-existing condition that is not covered<\/li>\n<li>Uncertainty with yourself or a family member or friend<\/li>\n<\/ul>\n<p>There are lots of times where you have a desire to travel and things generally look okay, but especially if there is any uncertainty in the air that could crop up, you should consider the extra cost of having the full change of mind coverage.\u00a0 Different than supplier waiver plans, this gives you actual cash back.\u00a0 Our concierge plan allows you to cancel for any reason up to 7 days prior to departure and get 75% of the non-refundable amount back.\u00a0 From 6 days to 48 hrs prior you are eligible for 75% but to a maximum of $500 per person.\u00a0 There is no coverage if you cancel within 48 hours of <a name=\"waivers\"><\/a>departure.<\/p>\n<h3><strong>Supplier Cancellation Waivers<\/strong><\/h3>\n<p>Some of our suppliers offer their own cancellation waivers that you can only purchase at the time of booking.\u00a0 To be clear, they will not allow you to purchase it even a day after booking.<\/p>\n<p>Option Flex is offered for example by Transat Holidays, Tours Mont Royal, and Nolitours.\u00a0 It can be purchased for $49 per person at the time of booking and allows you to change your departure day up to three hours prior to departure (changing the date may result in an increase in fare however due to differences in pricing, and if a lower price applies, no refund is given).\u00a0 They also allow the transfer of the trip to \u201ca family member\u201d (not just anyone to prevent speculators\/scalpers from reselling trips at a profit) up to 7 days prior to departure.\u00a0 If you cancel (up to 3 hours prior) there is a schedule of the ratio of cash and future travel credit that applies.\u00a0 For example, if you cancel within 21 days of departure and up to 3 hrs, all of the eligible credit will be future travel credit for rebooking a new trip.\u00a0 Taxes and tourist card costs are not refunded or eligible for future travel credit.\u00a0 You must travel within 12 months of the original departure date or the credits will expire with no refund.<\/p>\n<p>Sunwing also offers a Worry Free Cancellation Waiver with similar conditions, and many tour companies and cruise lines offer similar waivers.<\/p>\n<p>It\u2019s important to know that these plans are not insurance.\u00a0 They are fees collected by the supplier in exchange for limited relaxation of the suppliers\u2019 own cancellation and change fee conditions (dates and names).<\/p>\n<p>They can be purchased in addition to insurance especially when there are pre-existing conditions or additional uncertainties that insurance will not cover.\u00a0 However, these plans do not cover additional risks beyond the suppliers own terms and conditions and therefore mostly apply\u00a0to cancellation <a name=\"interruption\"><\/a>provisions.<\/p>\n<h3><a href=\"http:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-trip-interuption.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-16355\" src=\"http:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-trip-interuption.png\" alt=\"tripsense-travel-insurance-trip-interuption\" width=\"875\" height=\"218\" srcset=\"https:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-trip-interuption.png 875w, https:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-trip-interuption-300x75.png 300w, https:\/\/www.tripcentral.ca\/blog\/wp-content\/uploads\/2015\/07\/tripsense-travel-insurance-trip-interuption-768x191.png 768w\" sizes=\"(max-width: 875px) 100vw, 875px\" \/><\/a><\/h3>\n<h3><strong>Trip Interruption Insurance<\/strong><\/h3>\n<p>Unlike cancellation insurance, this kicks in once travel has commenced.\u00a0 Unexpected things can happen with family members back home when you are on vacation causing you to need to fly home in a hurry.\u00a0 Once again, pre-existing conditions exclusions will apply.<\/p>\n<p>Typically the claim is for one way tickets home which can be very pricey at the last minute. Along with this can come related accommodation expenses, telephone\/internet charges, taxi fares, meals, etc.<\/p>\n<p>Essentially all of the same risks that are covered for cancellation prior to your trip under cancellation insurance are covered during your trip under trip interruption insurance.\u00a0 The big difference with trip interruption insurance is that additional expenses over and above the cost of the trip are incurred\u00a0 when you are on the trip, and need to return home.<\/p>\n<p>A bit morbid, but trip interruption insurance covers the cost of returning your remains should you die on vacation.\u00a0 This can be an expensive and cumbersome proposition to leave to your <a name=\"covered-risks\"><\/a>family.<\/p>\n<h3><strong>Covered Risks \u2013 Cancellation Insurance &amp; Trip Interruption<\/strong><\/h3>\n<p>The covered UNFORSEEN EVENTS are listed in the Transat Travel Insurance Policy Booklet and change from time to time.\u00a0 They are summarized here, but the policy booklet is the definitive description of the benefit and exclusions.<\/p>\n<ul>\n<li>Unexpected serious illness or death of you, your travelling companion, immediate family members (parents, grandparents, legal guardians, siblings, spouse, children, step-parents, step-siblings, step-grandparents, step-children, aunt, uncle, niece, nephew, close business associate, employed caregiver of a dependent child) of yours, or the immediate family members (same definition) of your travelling companion.<\/li>\n<li>Weather conditions, earthquakes, volcanic eruptions causing the scheduled carrier to cancel or delay by at least 30% of the planned duration of your trip<\/li>\n<li>Government written warning recommending against visiting a destination included on your trip<\/li>\n<li>Unexpected loss of permanent employment (excluding contract or self-employment) due to layoff or dismissal without just cause.<\/li>\n<li>Subpoena to jury duty, witness, defendant in a civil suit, for you, your spouse, child, travelling companions<\/li>\n<li>Non issuance of a travel visa or passport beyond your control provided it was not due to late issuance<\/li>\n<li>Injections suddenly required which were not required at the time of booking. Manufacturers\u2019 shortage of required immunizations from a travel clinic.<\/li>\n<li>Complications during the first 31 weeks of Pregnancy for you, your spouse, or your travelling companion or spouse\u2019s pregnancy<\/li>\n<li>Early unexpected birth of your immediate family member not travelling with you on an insured trip<\/li>\n<li>Pregnancy diagnosed after booking a trip that will result in travel in the last 9 weeks of pregnancy<\/li>\n<li>You, your spouse, your travelling companions\u2019 employer transfers unexpectedly resulting in a change of principal residence.<\/li>\n<li>You, your spouse, your travelling companions, called to emergency service by Police, Fire, Armed Forces, or essential medical personnel<\/li>\n<li>Cancellation of a business meeting or conference for which you or your employer has no control<\/li>\n<li>A change in date of an examination by a professional body, college, or university from an originally published date.<\/li>\n<li>A disaster to your (or travelling companions) principal residence or place of business making it uninhabitable<\/li>\n<li>Admission to hospital or death of a person you have arranged overnight accommodation for the majority of your trip. A disaster to the residence of the home you are staying at for the majority of your trip.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>I don&#8217;t intend to cancel Credit Cards Last Minute Travel &#8211; Zero Prior Change of Mind \/ Cancel for Any Reason Supplier Cancellation Waivers Trip Interruption Covered Risks &#8220;I don\u2019t intend to cancel, so I don&#8217;t need Trip Cancellation Insurance.&#8221; No one intends to cancel when they book a vacation.\u00a0 When people say this, they [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":15539,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"template-fullwidth.php","meta":{"_lmt_disableupdate":"","_lmt_disable":""},"_links":{"self":[{"href":"https:\/\/www.tripcentral.ca\/blog\/wp-json\/wp\/v2\/pages\/15545"}],"collection":[{"href":"https:\/\/www.tripcentral.ca\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tripcentral.ca\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tripcentral.ca\/blog\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tripcentral.ca\/blog\/wp-json\/wp\/v2\/comments?post=15545"}],"version-history":[{"count":13,"href":"https:\/\/www.tripcentral.ca\/blog\/wp-json\/wp\/v2\/pages\/15545\/revisions"}],"predecessor-version":[{"id":16652,"href":"https:\/\/www.tripcentral.ca\/blog\/wp-json\/wp\/v2\/pages\/15545\/revisions\/16652"}],"up":[{"embeddable":true,"href":"https:\/\/www.tripcentral.ca\/blog\/wp-json\/wp\/v2\/pages\/15539"}],"wp:attachment":[{"href":"https:\/\/www.tripcentral.ca\/blog\/wp-json\/wp\/v2\/media?parent=15545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}