As anyone who works in the customer service industry knows, there are always funny stories that stick with us from memorable customers. \u00a0Our travel agents have heard everything from the funny to the outright embarrassing.<\/p>\n
We asked our travel agents to submit their favourite stories and travel agent\u00a0questions<\/a> to share the laughter:<\/p>\n <\/p>\n \u201cCan I get a swim-up suite on the second floor?\u201d \u2013 submitted by Jen Huet<\/a>, Westcliffe Mall office<\/p>\n \u201cHow is it that I leave Germany at 8 a.m. and arrive at 11 a.m. in Toronto, but on the way there it\u2019s an 8-hour flight?\u201d \u2013 submitted by Brenda Melo<\/a>, Heritage Greene office<\/p>\n \u201cOn the 1st<\/sup> of November when we were laying at the pool, my wife got attacked by a rabid squirrel. The squirrel scratched, bit, and left bruising on my wife\u2019s leg. We immediately contacted the reception of the resort and they sent us to the hospital where my wife had shots administered against rabies. In a few days this same squirrel (there was only one at the resort) attached another group of people. As a result of this attack, my wife could not swim in the pool or sea for the duration of trip as to not obtain an infection due to the bites and scratches on her leg. Moreover, when we arrived back to Canada we had to continue the rabies vaccinations. Due to this circumstance, our vacation was ruined. Management at this resort should not have had rabid animals running around and attacking people.\u201d \u2013 an email sent to Trip Assist<\/a><\/p>\n \u201cAm I to understand that our cancellation insurance does not cover storms?\u201d \u2013 an email sent to Trip Assist<\/p>\n \u201cWe had someone show up at the airport 10 minutes before her flight was scheduled to leave on Christmas Eve, thinking it would wait for her because she checked in online 24 hours prior.\u201d \u2013 the Customer Service team<\/p>\n \u201cI was interviewing someone for a position, and in the general travel knowledge questions we ask, I asked how many continents there are. Without skipping a beat the candidate responded ’32!!’\u201d \u2013 Kevin, tripcentral.ca recruitment manager<\/p>\n \u201cWent to our room, 5112, very nice and very clean with lots of hot water. This was for our 45th<\/sup> anniversary so it was supposed to be lots of sun and sex, especially sex. I got up Tuesday morning, opened the curtains, and the curtains and track system fell to the floor. We are on the ground floor, so I go to the lobby who directed me to Customer Service, and they said no problem, they would look after it. \u2026 The next morning I go back to Customer Service, and told them that I came here for sun and romance and those curtains had to be fixed because the sex was not happening. Again we went to bed that night with no curtains. This day, the person on the 3rd<\/sup> floor above us had been drying his underwear on his balcony and they fell onto our patio and low and behold, he is plucking his underwear off our patio looking into our room. Again, we go to bed with no curtains\u2026and no sex for me.\u201d \u2013 an email sent to Trip Assist<\/p>\n