Crown Paradise Club Cancun: Had a blast.

In late February 2026, my C/L and I booked our stay for 2 week and we were very pleasantly surprised by her Aunt and Uncle who came for the second week, we enjoyed the hotel and all the amenities.The hotel was in good shape, things were clean and well looked after. New construction was underway in the main lobby area of the hotel but it wasn’t an inconvenience at all. It was being done quickly and it looks like it will be a few nice additions. The hotel had nightly entertainment, the shows were  [... read more]pretty good. Vendors set up small stands in the main lobby every 2nd night which was nice. Very talented crafts people with a wide range of items.The food at the main buffet was very good with a wide selection of different kinds of food, different food stations, overall it was impressive. The different pools were nice, the swim up bar had a good selection of premium alcohol. Our room was on the 8th floor (top floor), our room had a huge jacuzzi tub and a great view of the ocean. There is a 8th floor only lounge that offers premium beverages, a small but tasty breakfast, very friendly bartenders. The beach bar was very busy, but the staff very friendly. The hotel is family friendly with plenty of things for kids to do. There were kids cocktails which were a nice change for adults if you wanted. The beach snack bar had hotdogs, burgers, fries, there was a Chinese buffet close, lots of people kept the place busy, the food was fresh and tasty. The different bars were all well stocked and bartenders and servers were all friendly. Our room fridge was kept well stocked. There’s a main lobby late night snack bar (10 pm-6am), the cook was busy but always had a smile. Fresh hotdogs, hamburgers/cheeseburgers and fries were always cooking. The beach area was busy, you had to put your towel on a beach chair by 5 AM most mornings or you wouldn’t get a shade umbrella. To get a shaded lounger at the swim up bar area was almost impossible, I was there one morning by 5 AM and everything was taken. There was a lot of “sea weed” in the ocean during our 2 week stay but it apparently was everywhere so no big deal. We had issues booking A’ la carte restaurants and issues with slow or broken elevators. Overall, we found the hotel to be a very good experience and we have recommended it to family and friends. We plan on returning in February 2027.

Crown Paradise Club Cancun: Less than good

Our family had a great time in Mexico despite this resort. The food here is awful. We basically lived on french fries as that was the only thing that tasted normal. The main buffet building was closed for renovations which was never disclosed to us prior to booking. The pivot was to hold the buffet in the conference hall and the tables were set up with cloth tablecloths that were filthy. We laid our napkins down to make a clean placemat for our dining. There were long lines for the buffet an [... read more]d bars. It seemed like the resort just did not have enough staff. The floors were dirty and there was a chair in the lobby of the tower we were in that had blood on the cushion the entire 7 days we were there. In the evenings we would look for a table in the common area to play board games/cards with our kids and had to clean off tables and chairs ourselves in order to have a clean surface to play on and clean chairs to sit on. The beach location was good, the ocean was great. Our family had a good time but felt like we had to put up with the resort and make the best of it. We will never return to any Crown Paradise.

Crown Paradise Golden: Just OK

My description of this resort is that it is quite tired. It could definitely use some updating. When we arrived in our room it appeared clean and older but ok. Then we realized that we had no a/c which we reported right away. They sent someone but it never did get fixed…no a/c in 29/30C heat! The wood on the bathroom door was peeling…a new one is definitely needed. Our entrance door, also should be replaced. There were cracks in the panels so you could see through! Our sink blocked (the f [... read more]irst time we used it, so not from anything that we did) so we reported it and they did fix it. Then the toilet was slow flushing so we reported it. When it was fixed it was too fast and almost shot a geyser when flushed but then there was a very toxic smelling odour coming from the bathroom…we asked for a new room. They accommodated us quickly with a new room which was slightly better. The food was ok but good luck getting into the à la carte restaurants. We would go online at 9 am (the time you’re allowed to book) to book for that night and they were usually all booked already! How does that happen?? And the two that we did manage to get into…the food was NOT great! The pools were very warm so nowhere to cool down and the rooftop pool was never running…no jets moving the water! The staff was lovely and very helpful. Our view was beautiful…an ocean view is a must!

Crown Paradise Golden: Crown paradise golden

Older hotel but kept clean. Wait and cleaning staff were great. Concierge was not helpful! I was disappointed with the food. À la cart restaurants were difficult to access! A poor system of signing up was utilized!

Crown Paradise Golden: Average accommodation

The hotel grounds were well kept and clean. Roof top pool was really great. Hotel rooms were outdated and could use renovation, especially the washroom. It was worth upgrading room for an ocean view from the balcony. Biggest complaint was the food. Breakfast buffet was okay with fresh omelets or fried eggs. Lunch and dinner buffets were sub standard…meat selections were usually overcooked as were vegetables. Access to à la carte restaurants was impossible. In 7 days we were only able [... read more] to book 2 dinners and in both cases, the main course was almost inedible…fish was over cooked and tough.

Crown Paradise Club Cancun: Really great resort.

We stayed at the Crown Paradise Club February 24 – March 3, 2026 The hotel grounds and public areas are lovely and very well kept. Our room was very nice. We had a Club room on the 7th floor in the Crown Tower. Yes this is an older hotel but it has been very well maintained for the most part. The room was really nice with a beautiful jet tub and a bathroom that we could have had a party in, all done in what looked like stone tiles. We had a nice balcony with a fabulous view of the beach and [... read more] the ocean. Our room had no towels when we got there. I phoned housekeeping and in no time there was a maid at the door with towels. The service by all the staff was impeccable. They could not do enough for you. Their selection of restaurants was great. The main buffet had tremendous variety and I’m sure there is something for everyone. We tried all the Ala Carte restaurants,the little Fujiama sushi bar as well as the snack bar by the main pool. Just a note that you had to dress for the French restaurant and there were no children allowed. Men had to wear long pants and closed shoes. It was quite fancy. Best Lemon Drop martini ever. Because we had Club rooms we were afforded a number of extra privileges and they were really worth it. There was a plate of fresh fruit, a bottle of wine and there was supposed to be fresh flowers too. I did get my flowers a few days later. There is a private Club Lounge on the 8th floor with floor to ceiling views of the ocean. There was a bar and in the evening they even had hor d’oeuvres. They had a consierge in the mornings for about 4 hours to help you with whatever you needed. She helped us navigate the restaurant reservation system. They also served a smaller breakfast buffet with hot and cold items as well. The mimosas were great. Besides the Club Lounge and the main buffet you could also go to the Italian restaurant where they also served breakfast. It was really great. You helped yourself to the buffet but if they didn’t have the style of eggs you wanted or bacon or breakfast sausage you just ordered straight from your waiter. He would bring out a whole dinner plate full for us. They made the best omelets I have ever had with a huge selection of fillings. This resort is very family oriented. They have a multitude of activities for kids. We estimated that at least 30 % of the guests were children. So if that bothers you, then this is not the resort for you. We didn’t mind. There are four pools at this resort. We only frequented the Adults only pool because we couldn’t find any chairs anywhere near the other pools. This was one of my pet peeves and I know I’ve read this complaint before. They do not have nearly enough chairs or shade by the pools so people are going down at 7:00 am or earlier to lay towels to claim chairs. Even at the Adults only pool, they did not have enough chairs or lounge beds. They definitely need more shade around that pool too and they could put more chairs up there. The Adults only pool did have two large hot tubs and a swim up bar which was really nice. The beach is nice but not many chairs or shade on it at all. The reservation system to book restaurants for supper really leaves something to be desired. It was downright stressful trying to get a reservation. You had to scan a QR code on your phone, be on at precisely 8:00am to book your chosen restaurant or you did not get a reservation. Each room has to do this even if you are travelling with others staying in different rooms. There were a couple of times when either my husband and I or our travelling companions did not get a reservation, or not for the same time. I have to say they did accommodate us and seat the four of us under one reservation when we showed up at the door. But if you had a larger group I could see where it could become a problem. There were a lot of little bars scattered all over the hotel. You were never far from a fresh margarita or a cerveza. A nice quiet lounge we discovered the day before we left was Trafalgar. It was off in a corner. It was done up British pub style. They had pool tables and I believe they may have had board games too. Another thing they really need to address is the elevator system. There were only 2 elevators in each tower. They were very slow. Many times only one was working. And the elevators in our tower were allergic to Floor 6 because it would scoot right by regularly. A day or two before we went home someone told us about the service elevators in behind the main elevators so we used those. They were much faster. They are apparently working on a third elevator in the Crown Tower. Hopefully it is operational soon.

Crown Paradise Club: Food

Our main complaint was the food in the two buffets. There was plenty of sides but the mains were horrible. They were either in a stew or soup style. So really you couldn’t tell what meat it was. I hardly ate anything. There was a lot of people complaining. Also considering it is a Sea side resort there was hardly any Sea food. The only shrimp we saw was again in some sort of sauce. Another complaint was that our room didn’t have a balcony. There was no mention of that in the on line [... read more] add. There wasn’t enough umbrellas or beds around the pool. On the good side, the resort was very clean. Staff were very friendly and helpful.

Crown Paradise Golden: Nice resort

We had an adventurous stay at crown paradise golden when the cartel decided to bomb the city. We never felt afraid for our safety. The staff were incredible! They rallied together and worked very hard to keep the guests comfortable. The resort is clean, the main pool was fun with activities while the rooftop pool was quiet and relaxing. The beach is swimmable with waves and little undertow. Our only complaint is the process for dining. The restaurants required a reservation process which opened  [... read more]online at 9 am and most restaurants were “full” by 9:02. Or the cite crashed. If you tried to just show up without a reservation you were turned away although the restaurant was clearly available with many tables. If you are a foodie, the food is average. For this reason alone I would not return.

Crown Paradise Golden: Great experience!

People were wonderful, weather was impeccable. Not the nicest resort I’ve been to but the workers were amazing with the events that happened in Puerto Vallarta. Rooftop pool was my favourite place to be!

Crown Paradise Golden: A solid 3 out of 5

It was an overall good experience. The staff were top tier, all over. They were all so friendly and nice and the bartenders never missed a beat and the omelette girl and the lunch shack girl especially worked their butts off in the blistering heat. The rooms were pretty nice and our bed got made every day, we got new towels and our fridge stocked. The pool was nice and when the entertainers showed up they were always awesome. A couple complaints I had. 1. You advertise Domestic and imported [... read more] beers yet all you had was Cervesas everywhere. 2. We asked twice for a hair dryer and didn't get one. We also had no hot water a couple days (boiler issue I imagine, stuff happens, whatever.) 3. The reservation system for the a la carts were horrible. They would be immediately all filled up 2 minutes after 9 am because they only allow like 3 tables per time slot. You can also only ever reserve for 2 people so you never get to eat with your friends. 4. What's with hiding and portioning the bacon? It's a buffet.. 5. Sometimes the daily pool activities just wouldn't get done, that was kind of a bummer. All in all I had a fantastic week and would go here again but it didn't "blow me away".

Crown Paradise Club Cancun: Amazing

The hotel is great. Always clean and friendly. The suite was fabulous including the welcome bottle of wine and the flowers. All the staff is friendly, polite and ready to help you all times. Only concern is the resort has far too many sets of stairs which is very hard for a person like me with mobility issues. The a la cart restaurants are amazing.

Crown Paradise Club Cancun: Disappointing resort

My experience here was not great. It starts at check-in when another couple experienced an issue with the dates confirmed. They were to check-in the 17th of December, as per the email confimation they had but the hotel had them for the 18th. Surely a clerical error easily rectifiable, but no, the manager was rude and not accommodating in the least. My turn, check-in and there's a tax to be paid. I asked what it was, curious, and the answer I was given, "ma'am its a tax you habe to pay!" as  [... read more]though we had argued it unpleasantly. Get up to our room, ONE bed. No, I wven called the night before to guarantee 2 beds. I did NOT wish to sleep in the same bed as my 15 yr old son (that I only adopted a year ago) and when I asked for a different room and explained why, I was told there was never a guarantee. The room is sold as a double and costs more. No refund, no help. Just a beligerant employee. Room itself smelled like mildew and yes, there was mold in the bathroom. Then off the AC and open both the patio door and the room door for 10m. Make sure everything is stored or it will go flying. The food. OMG and I've been to Cuba in a 3*. The food was not good. You do get one.free a la carte dinner in one of their restaurants. I suggest the steakhouse but don't get your hopes up. Its good but it's not steakhouse good. Lastly, I found 4 syringes on the beach. On to some positive notes. The beach is nice. People go down at sunrise to "reserve" chairs. Get up early. The water is warm, clean, and not so salty it makes you itchy after a swim. We even slept outside one night when the sky was clear The staff that isn't at the front desk is super nice. My chambermaid was amazing. I have zero complaints there I would go back to Cancun. But I would definitely not stay here. For a similar rate, I'd go to a different resort. The RIU next door. I'm not much of a critic. I'm very laid back and almost never leave a negative review but if I can save a nice family from having a bad experience, it's worth it. Read the other not so great reviews before you book.

Crown Paradise Club: disappointing

The good: Nice beach Clean rooms The bad: Had to wait in line for breakfast almost every morning. Once for almost an hour. Once we arrived at 10:40am (breakfast closes at 11am.) We finally got in at 11:05am.We went straight to the omelette station, by the time we were through the line up they had removed all the food from the buffet. No toast, no fruit, nothing! The ugly There was a constant smell of sewage in the hallway going from the main reception to the north wing! We have s [... read more]tayed in Puerto Vallarta over a dozen times. We will never stay at this resort again.

Crown Paradise Club Cancun: Crown paradise club cancun

This hotel is great for families but not for smokers,were your alowed to smoke is in parking lot and taxis back up almost to were your smoking and they leave their cars idling,not good,there’s no coffee place were you can smoke ither.than that staff are very friendly maids are great all in all great family friendly place food lots of variety!!I give this place 8 stars out of 10

Crown Paradise Club Cancun: Great resort for family with kids

Everything was great except food. There was less variety compared to Riviera Maya hotels in Cancun.the spa centre doesnt except USD cash which was unexpected. We paid with credit card and paid extra fees for conversion.

Crown Paradise Club Cancun: Kid friendly

The hotel was clean, had great amenities, lots of great things for the kids. The big slides were awsome, the kids slides area was set up nice. The pools were freezing cold. The ocean was beauty, waves were always big everyday so little kids not so great for. Needs a swim up bar, and the food wasn't amazing at the buffet, the restaurants were tough to get in, when they needed reservations. The other ones you had to wait in lines, and after 6pm it was a long wait.

Crown Paradise Club Cancun: Family resort

Big hotel. Lots for families to do. Great food, clean resort. Beach was good however no shade and very limited chairs and shade areas. Beach was quite steep to walk on. Pool areas also was difficult to get chairs. Reservations for supper was hard to get. Overall a good resort. Next to no partiers or roudy people which we liked. Vendors came regularly to resort. Watch the waves…lost two pairs of glasses. Had a beautiful view from our patio…enjoyed relaxing there.

Crown Paradise Club Cancun: Resort is ok but would not return

This resort is ok for families on a budget but nothing is great about it . Front desk staff could care less about you. People on the grounds are helpful and give good service. Rooms are ok but overall resort is old and needs a facelift. Gym equipment is very old and border’s unsafe.food in restaurants and main hall is just ok.

Crown Paradise Club Cancun: Spacious resort with all room having an oceanview!

My family and I stayed at the Crown Paradise Club Cancun from Feb 12th to Feb 23rd, 2025. The resort was quite large and noisy; however, was impeccably clean and the room were nice. While the beach was sandy, it was course sand and hard to walk on as you sink into it every step you make, making it difficult to enjoy. The overall service was excellent and the main buffet was very good for lunch; however, they seem to serve the same things in the evening, which is not what you expect for sure.  [... read more]In the evenings we rotated to 3 of the 4 a la carte restaurants, the Italian, The French and the Steak House, all were quite good. They told us upon check in that we needed reservations for the French restaurant, which was not the case. I'd like to give a shout to out some particular staff members who exceeded our expectations. Alexis at the Italian Restaurant, Jose at the French Cuisine. Mary, the hostess at the Steak House, Jesus who was a superb Bellboy and last, but certainly not least, Joel, my beach server who kept my cold drinks coming all day long. You are all a credit to the hospitality industry.

Crown Paradise Club Cancun: Very Nice resort

We loved the lay out of the resort. We really liked the fact that one of their pools was inside under shade for those that were burnt by the sun or for those with sensitive skin in the sun. One thing we did not like was having to online reserve only, for the a la cartes restaurants on the day of and only starting at 8:00am for which everyone was trying to reserve for that day. Unfortunately we ended up getting a reservation at 8:30pm which is late when you have kids. A lot of times reserva [... read more]tions were all gone by a few minutes after 8:00am. Which is not fair to everyone.