Will return but won’t take the Preferred package as it wasn’t worth it. The Beach is amazing but people with mobility issues will struggle to get in and out of sea due to steep sandbank. Pools weren’t very clean and didn’t pass my sniff test (they didn’t smell like chlorine). The World Buffet had amazing food but atmosphere temp was too hot. No A/C nor ceiling fans. Stifling hot inside with ovens and grills going.
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Dreams Onyx Resort and Spa: very nice resort
Everything in resort was excellent except the buffet restaurant,lots of improvements to be made.Hotel staff were excellent especially our cobcierge Osvaldo and staff member Sharina.They reached out to us daily to make sure all's well with myself and wife.Beach was terrible.
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Dreams Flora Resort and Spa: Amazing Resort
Everything was great,Staff were exceptional,respectful,Food was very nice,rooms are spotless cleaned everyday,the grounds are all manicured and clean pools!
We enjoyed all the restaurants,the buffet had something different to eat each day
Cutlery was very clean,glasses ,cups and saucers ,dishes were all very clean
Floors were always spotless tables and chairs always wiped down.
Sinks,showers and toilet in our room all worked well no problems
Even the safe worked great
Our fridge was alway[... read more]s filled with water ,juice ect.
Everything was wonderful beginning to end!
A fabulous time
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Dreams Flora Resort and Spa: The best experience for a first time resort visit
I usually don’t leave any feedback for any of my vacation , but I must say this resort was one of the best experience I’ve ever had . I travelled with my sister who is visually impaired and the accessible access of the resort was impeccable . The staff , the service and the cleanliness of the resort . 10 out 10 for me and yes I will go back .
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Dreams Royal Beach Punta Cana: Beautiful Dreams Royal Beach
We had a wonderful stay at Dreams Royal Beach Punta Cana. Beautiful location, with a stunning beach, clear water (aside from some sargassum which it is the season for), and plenty of places to relax and enjoy our time away from home. Our room though a little old, was clean, comfortable, and well maintained. The staff were incredibly friendly and helpful, which made the whole experience even better, shout-out to our beach bartender Ambiorix who was always coming making sure we had a cold drink in[... read more] our hands. We also enjoyed the food (portofino, mercure, and seaside grill were very good) and the variety of activities (games, dancing and singing) and amenities available. Shout out to the entertainment team Yumi, Rissa, London, Tupac, Pikachu, Rosa, Geoffrey, and Baby face for running energetic dancing lessons and entertainment at the shows every night. We loved the circus and rock show. The atmosphere was relaxing and perfect for a getaway. There was some construction during our stay but it was handled very well and didnt interrupt guests. Overall, it was a fantastic experience and we would definitely consider coming back!
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Dreams Sands Cancun Resort and Spa: DREAMS THE BEST RESORT!
THIS TRIP WAS AMAZING! The workers were so friendly! Especially Jonathan! My kids went to the kid club, they said Patrica and the other ladies was so friendly, they did many crafts! The buffet food was so delicious! My son loved the fish fingers. The hotel we stayed at was so nice because the room service food was very delicious also the shower was very big which was nice, we also loved the air conditioning in the room. My son told me he loved playing water volleyball in the pool with the entert[... read more]ainment team. Overall, it was a absolute 10/10. None of this would ever happen. without the help of the best travel agent, Nephilene. we always book our family vacations through her and she always go above and beyond. She's just the best!
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Dreams Onyx Resort and Spa: It all about the beach !
No matter how great the hotel or food is the main part of taking a trip to a sunny destination where there is ocean is to
Enjoy the beach . Sadly we did not experience this at dreams onyx hotel and spa . The excursion was ok but again the beach we attended was full of seaweed . Will not be going to the Dominican Republic ever again and will not recommend anyone. Else to go .
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Dreams Flora Resort and Spa: Amazing resort
The hotel was clean and the staff was helpful and friendly. The food was great lots if variety and they accommodate my allergy towards dairy and nuts. The entertainment was for all ages. Pool side bar was amazing
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Dreams Estrella Del Mar Mazatlan : Great Resort!
We have no complaints about this resort. We were treated very well. The room was wonderful. The food was good. The cafe was great! The pools and waterslide and lazy river were bonuses. We will return.
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Dreams Flora Resort and Spa: Resort was good
i give it a 8 out of 10 the only bad thing was we could not enjoy the beach. The water was dirty and full of see weed. We like the beach and go swim in the water but could not do it any f the days nobody was in the water that part was disappointing. The resort and the food was excellent and the staff was great.
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Dreams Curacao Resort Spa and Casino: Loved it
The hotel was clean the room was amazing dinners had some hiccups but overall food was tasty. The only issue was some of the staff were very laid back and when asking for something it took forever. But I would highly recommend dreams the beach and driving were beautiful. Thank you for overall great experience.
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Dreams Curacao Resort Spa and Casino: Great Resort!
We recently enjoyed a wonderful stay at the resort. My wife and I had a great time from start to finish—the beach was beautifully maintained, with clean sand and stunning blue, crystal‑clear water full of vibrant fish. The entertainment throughout our stay was genuinely good, and the staff were consistently friendly and welcoming. While the food was just OK, everything else more than made up for it. Overall, we had a great time and left with fantastic memories.
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Dreams Flora Resort and Spa: Second review addition
In first review I wrote my opinion about my vacation at dreams flora. Just want to add special thank you to Juan Pena- incredible nice bartender of prefered club adults only pool. He is so nice, friendly, with good English guy making our vacation pleasant
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Dreams Onyx Resort and Spa: Good overall experience
Overall, this is a good resort and we had a pleasant experience. The food, location, pools, and facilities are all good. However, my main issue is the price. They charge a significant premium, around 20 to 30% more than many comparable resorts, but I honestly did not find the overall experience to be 20 to 30% better.
A few things that stood out:
1. 24-hour room service: Having room service available 24 hours sounds like a great feature, but unfortunately the quality was disappointing when[... read more] we tried it. The bread tasted like it was a couple of days old, and the coffee was very hit or miss. After that experience, I did not order room service again.
2. Pools: The pools are good, clean, and enjoyable, but they are similar to pools at many other resorts. I did not find anything particularly fancy or premium about them.
3. Water slides and activities: There are some extra slides and water features around the pools, which are nice to have. I tried them a couple of times and enjoyed them, but after that they did not really add much value to the overall experience for me.
4. Lazy river: The resort highlights the lazy river quite a bit, so I was expecting something special. It is okay, but compared to other lazy rivers I have experienced, this one felt more like a pool with very slowly moving water. It was nice to try, but definitely not something I would consider a major reason to choose this resort.
The regular food was good, the location was good, and overall the resort was enjoyable. I am not saying this is a bad resort at all. My issue is simply the value for money.
When a resort charges 20 to 30% more than comparable options, I expect something noticeably better or more premium. I just did not find that here. The overall experience felt very similar to other good resorts that cost considerably less.
At a more competitive price, I would have a much more positive opinion of this resort. But at the current pricing, I personally do not think the extra cost is justified, and I would not return at this price.
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Dreams Macao Beach Punta Cana: Wow - Dreams Macou
The resort exceeded our expectations. The staff was incredibly helpful. The kids explorer club was great. The entertainment crew rocked it. The variety and access to food was fantatic. All our meals were delicious.
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Dreams Natura Resort and Spa: AMAZING WONDERFUL!!!
What an incredible week!!! Everything from the accommodating staff, to the tasty and flavorful food, engaging entertainment and the various outings beyond the resort explored....a time was had!!!
Another bonus, my daughter thoroughly enjoyed the use of the Roller Glider and the teens area. There's so much for teens to do at this resort!
It's challenging to find a drawback to the entire experience. If I were to pick something though it would have to be the beach. I really love to swim beyo[... read more]nd a pool, and the unsettled water current was a factor as well as the seaweed accumulation at shore.
Despite this, it's a solid ***** rating. I would highly recommend this resort.
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Dreams Natura Resort and Spa: Great Vacation
Booked a swim up room and preferred club. The grounds are great. Tried all the restaurants for dinner and enjoyed them all. Hamburgers at the grill were delicious. Breakfast at the buffet was really good. Lots of choice. Tried the buffet for lunch twice and was disappointed. I felt there was not a large variety of food choices. Staff were very friendly and rooms were clean and spacious. Wait staff in bars and restaurants were friendly and attentive.
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Dreams Tulum Resort and Spa: The good, the bad and the ugly
We stayed at Dreams Tulum from June 3–10, 2026 while attending a destination wedding. Overall, we still managed to enjoy parts of our vacation, but a series of significant issues affected our stay and prevented it from meeting the standard we expected.
I want to start with the positives. The grounds are beautiful, the food was generally excellent, and the staff were consistently friendly, professional, and genuinely helpful. The shows were entertaining, and staff throughout the property, from[... read more] the servers and bartenders to guest services, did their best to help whenever problems arose.
I would especially like to recognize Alejandra, the Privilege Club Manager. Throughout our stay, she was exceptional. She consistently treated us with professionalism, empathy, and genuine care, and she went above and beyond in her efforts to address the many issues we encountered. While many of the problems were beyond her control, she worked tirelessly to find solutions, communicate updates, and make our stay as enjoyable as possible. She was one of the highlights of our experience and deserves recognition.
Unfortunately, our stay was affected by a number of significant issues.
Upon arrival, we experienced a lengthy delay receiving our room. Others in our travel group received their rooms before us, and even some guests who arrived on later flights appeared to be checked in before we were.
Once we got into our room, we were pleased with it. It was spacious, clean, comfortable, and well located. However, several days into our stay, renovation work began a few rooms away. The smell from paint, solvents, or cleaning products was overwhelming and caused headaches and migraines, particularly at night. After enduring it for several days, we requested a room change.
The resort agreed to move us and even upgraded our room, which we appreciated. Unfortunately, the move itself became another source of frustration. We were attending a wedding and needed a place to get ready for the rehearsal dinner. We were told we could move our belongings into the new room, but that the room would not be ready for use until later. Hours passed, yet when we returned there appeared to have been little progress.
When we finally gained access to the new room, we discovered that the air conditioning was not functioning properly. While air was blowing, the room remained humid and stayed around 23–24°C. Staff worked hard to find us another room for the night, and we ended up moving again late in the evening. Unfortunately, the replacement room had the same issue. By that point, we were exhausted and simply tried to sleep through it.
The next morning, we returned to our assigned room and found the ceiling in the entry area completely removed while maintenance staff worked on the air-conditioning system. There was water throughout the area, a drainage tube hanging into the toilet, and moisture on many of our belongings stored nearby. Nothing was permanently damaged, but it was uncomfortable finding our clothing and personal items damp and not knowing exactly where the water had come from.
This all occurred on the day of the wedding. We were assured the room would be cleaned before we returned to get ready. However, when we came back later, the work area was still dirty and unfinished. While preparing for the wedding, housekeeping arrived and had to clean around us. It was not an ideal situation when trying to get ready for an important event.
Another frustration involved the charitable room-access bracelets we had purchased. Following the room changes, the bracelets no longer worked properly in the new room. When we asked for the money to be returned, the request was refused. Given that the bracelets no longer worked because we were moved due to issues with the room, this felt unreasonable.
The ongoing renovations throughout the resort were also far more disruptive than we had been led to believe. Prior to our trip, we were contacted by TripCentral and advised that renovations would be taking place during our stay. We specifically inquired about the expected impact and were told it would be minimal and that we would only be affected by the first phase of the project.
Unfortunately, that was not our experience. Large portions of the resort were unavailable during our stay. Roughly half of the restaurants were closed, several cafés and food venues were closed, and many amenities were either unavailable or operating on reduced schedules. The online schedules and resort information showing which restaurants and amenities were open were frequently inaccurate, making it difficult to plan meals and activities. We often found ourselves calling guest services daily to confirm what was actually operating.
The construction noise and disruption were impossible to ignore. Directly behind our room, workers spent days using jackhammers, and throughout the property there were ongoing sounds associated with the renovation work. The resort attempted to mask some of the noise with amplified music, but this often resulted in competing sounds rather than a quieter environment.
In addition to the noise, there were persistent construction-related odours throughout parts of the property. Combined with the room issues we experienced, it became difficult to find a place on the resort that felt quiet, comfortable, and unaffected by the ongoing work. Had the extent of the disruption been communicated accurately before our trip, we would have adjusted our expectations or reconsidered our travel plans.
The heavy sargassum situation also affected the vacation. We understand this is not the resort’s fault, but it made the beach largely unusable during our stay. The smell was awful and noticeable throughout much of the property. We tried to swim through an area that appeared to have been cleared, but the lifeguard stopped us, so ocean swimming was effectively not an option.
As a result, we were largely limited to the pools. Unfortunately, the pool water was quite warm and there was very little shade available around the pool areas. Combined with the inability to use the beach, it often felt like there was nowhere to comfortably escape the heat during the hottest parts of the day. We ultimately found ourselves leaving the resort to visit cenotes and other off-site attractions in order to cool off and enjoy the water.
Another concerning issue happened at the buffet. One evening, there was a station presented as al pastor, complete with a vertical spit and a small charcoal setup intended to create the appearance and aroma of traditional preparation. However, the rotisserie itself was never operating. Instead, raw pork was being sliced directly from the spit and cooked on a flat-top grill.
While waiting in line, I observed the same utensil being used to handle raw pork and then being placed back in contact with the cooked meat. When I raised the concern with the staff, I was told it was not a problem and that this was how it was done. Regardless of the explanation, it was concerning from a food-safety perspective and made me uncomfortable eating from that station.
Given that a significant number of guests in our wedding group later experienced gastrointestinal illness, this interaction stood out in my mind. While I cannot say whether the two were related, it did raise concerns about food-handling practices at the resort.
Finally, many members of our wedding group became ill during the trip. Approximately 50 guests attended the wedding, and a significant number experienced gastrointestinal illness, including several members of our family. While I personally did not become sick, the number of people affected was concerning.
Another disappointment was the upgraded package we originally purchased. We specifically paid extra for the upgraded experience and amenities. In practice, however, we found very little value in the upgrade. The private beach area was largely unusable due to the sargassum conditions, and the private breakfast area did not offer enough of a difference to justify the additional cost.
Compounding this issue, many guests appeared to receive complimentary upgrades as a result of the construction and room disruptions occurring throughout the resort. As a result, what we had paid extra for no longer felt exclusive or meaningfully different from the experience many other guests were receiving. Given the circumstances, the upgraded package provided little to no added value during our stay.
One final example that reflected our overall experience occurred on the day of our departure. The day before we left, we received two separate calls from the resort checking in on our stay and asking whether we would like assistance with our luggage for our early morning departure. On both occasions, we accepted and confirmed that a bellhop would come to our room at 5:15 a.m. to assist with our bags.
We had no issue handling our own luggage if necessary, but after confirming the arrangement twice, we expected the service to be provided. We waited at the scheduled time, but no one arrived. Ultimately, we carried our own luggage to the front lobby. The staff at the front desk apologized, which we appreciated, but it was another example of a commitment being made and not followed through on.
Despite these issues, we still managed to enjoy parts of our vacation because of the excellent staff, beautiful grounds, good food overall, and the opportunity to celebrate with family and friends. However, the repeated room problems, construction impacts, air-conditioning failures, closed restaurants and cafés, beach conditions, food-safety concerns, reduced value of the upgraded package, and disruptions surrounding important wedding events fell well below the standard we expected.
Dreams Tulum has the potential to be an excellent resort, and I suspect it will be much better once the renovations are complete. However, based on our experience during this stay, the resort was not operating at the level guests were paying for. We paid for a full resort experience but stayed at a property that was partially under construction, partially closed, and repeatedly unable to deliver on basic expectations. While we appreciate the efforts made by the staff, especially Alejandra, we do feel that additional compensation would be appropriate given the extent of the disruptions we experienced.
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Dreams Sapphire Resort and Spa: Good Time but Some Inconveniences
We are a family of three with two adults and one six year old. This was a smaller resort compared to others we've been to.
When you first get there, they check you in and a bell boy helps you with your luggage and takes you to your room in a golf cart. They tell you to meet a staff member in the main resort building for your welcome package. The main resort building felt like a maze and we were 3/4 of the way into our stay, when we finally started to get the hang of where things were. The we[... read more]lcome package was a staff member trying to get you to go to a time share meeting so you can get free discounts on excursions or spa packages. They also try and get you to visit their new resort next door which is currently under construction. We did none of that. We did try and book an excursion through the resort's travel guide but it ended up being expensive. If you can get cheaper rates through your travel agent, I recommend going that route instead.
The resort felt like you were immersed in the jungle, with several pockets of natural vegetation throughout. Our room building was set along the outskirts of the resort, with paved pathways lined with native shrubs, trees, and plants. We saw several animals during our walks to and from our room to the main hub, as well as some within the main area of the resort; Coati's, Mexican Raccoons, Iguanas and tinier lizards. There were a lot of Grackles in the pool area that were used to tourists, so you had to really watch your food, because they did not mind flying close to swipe something off your plate. Maybe it's because of how naturalized the resort was, but we did notice fleas jumping on us while we were on the paths between the rooms and the main building, or on the beach. They were never in our rooms though, or inside the main resort building.
The beach was okay, but we went in April when the seaweed starts coming in. We learned via a notice at the concierge desk that seaweed season is from April-November, which we hadn't considered before that there would be a "season" for it. Regardless, the beaches were kept fairly clear of seaweed during our stay. They had the tractors clearing out the excess. This resort had a closed off area for swimming in the ocean, but most of our days were spent at the pool, since it was closer to all the food and drinks. They did have servers on the beach that would run from your beach chair to the bar to get you drinks, but they were the same servers running around the pool area, so I can imagine the service wasn't consistent or as quick.
We were worried that the pool would be small since it seemed to be the only one available for the whole resort (other than the adults only pool), but it ended up being quite large and never felt too crowded. It also naturally divided between people with families on one end and child-free on the other end, which was closer to the bar and pool activities. The stairs leading into the pool were wide and provided shallow water for kids who weren't swimmers yet. It was nice even for us because our six year old is a swimmer, but we told her if mom or dad aren't in the pool with her, she needs to stay on the stairs which she was happy to do, since she could still play pretend on the deeper steps closer to the pool. Trying to get pool side chairs in the shade meant waking up early. There were a lot of chairs available but not many truly shaded ones, and chairs with a straight view to the pool so you could watch your kids from your chair were also scarce. Everyone seemed to "hold" their chairs with the resort pool towels, but there always ended up being so many chairs with towels and no one showing up, even toward the middle of the day. Resort staff didn't monitor the chairs.
There was a splash pad for littles and two waterslides in a separate area, but it was not connected to the main pool, so you had to either plan to be at the waterslide pool or go back and forth between areas. Depending on the ages of your family members, I can see how this might be inconvenient and split members up. We tried booking a Balinese bed for one of the days, but it took quite a bit of effort to find someone who could help. The concierge said to go to the pool desk in the lobby, the pool desk said to find the staff at the towels, but the staff at the towels was not always there. We did finally end up connecting with someone after a few days of trying, but I feel like it should be a lot easier to book.
Because the hub with all the food, pools, and activities was at the main resort building, which was in the middle of the resort, we tended to pack up and plan to stay for the day at the pool. It wasn't a quick trip to our room, which was on the outskirts of the hotel. There were buildings with rooms that were closer to the pool area, we just ended up on the outskirts. This wasn't convenient during the day if we forgot to bring something with us. However, it was in the evening when we were walking back to our room so our child could go to sleep, and the noise of the hub kept lessening the closer we got to our building, until all we heard was the breeze and crashing of waves.
The room was a nice size for the three of us. We ended up with a king bed and the couch turned into a pull-out. The room was pretty standard in terms of amenities; nice sized tv, stocked fridge, safe, and small seating area. It was a nice surprise to get comfy bathrobes in our room though. Our balcony was close to the path but you couldn't tell because all we saw were trees and other vegetation. There was a family of pretty yellow birds living in one of the trees, who we saw flying around chirping every day. Again, it felt like we were immersed in the jungle. Room service did a great job of housekeeping, except they didn't come the day before we had to leave-I don't know if that's standard or if they just missed us that day.
The beginning of our stay was a little inconvenient. We were told by the concierge that they had provided bedding for the pull-out, but it wasn't there when we got to our room. Our daughter slept in the king bed with us the first night which was fine. The next few days I put in two requests through their app, called the housekeeping line and also talked to the concierge for extra bedding because it kept not showing up, even though the app would say the service was completed for example, or the concierge and housekeeping would say they'd get to it right away, and it never showed up. Our daughter slept with us again on the second night, but we finally got the extra bedding on the third night. At one point, housekeeping took all our wash cloths and hand towels, but didn't replenish them. It took two attempts to finally get some back, but only after speaking to someone in person about it, who was actually there to replenish our water. My earring fell down the sink drain at one point during our stay and the maintenance staff was quick to respond and very courteous.
The food was okay but nothing to rave about. It seemed most of the food at the buffet was geared toward tourists, rather than providing an authentic Mexican experience. There were a lot of curries at the buffet for some reason. As a Mexican, I was excited to get authentic Mexican food every day, which was my experience at the previous resort we went to, but I had a hard time even finding a good taco. They would have taco type toppings, but sometimes they didn't have tortillas out. When they did have tortillas out, the tortillas didn't seem to be heated up properly, they still seemed rather stiff. This resort seemed to specialize in chilaquiles instead, since the stuff to put them together was always out, including instructions. There weren't any real authentic tacos at the buffet, no authentic soups, no floutas etc., and even the pan dulce only seemed to come out for breakfast.
I did end up finding a small taco stand vender inside the main resort building closer to the end of our stay, but he was only there for supper time and only sold tacos al pastor, which can get repetitive for meals. The resort set up a bbq place of some sort near the pool area one time, but they set it up after we had just had lunch, and closed down before supper time. It would have been nice if they had announced what special food they were going to serve and when, or even if they had a sign at the stall about it so we could plan better.
This resort had a few snack places like a smoothie bar, and a cafe. They had several themed restaurants. We never had to make a reservation for any of the restaurants, except if you wanted a teppanyaki experience at the Japanese restaurant. It seemed that they rotated when one of the restaurants closed for the day. We went to try one of their restaurants for supper and turns out it wasn't going to be open that day, which we found out through the app when we went to check what time it opened. Another time we went to eat at the buffet, and turns out it was closed and turned into another restaurant for that night. Again, we didn't find out until we went to eat and they told us in person. If this was part of the information they gave us at the beginning of our stay, we could plan better so we could make sure to try all the restaurants while we were there.
The Mexican restaurant was great though. I got some great authentic food there, but it's not a place the whole family wants to eat at every day, and the restaurants do have a limited menu, so it's the same three main meals every day. The Italian restaurant was really good but the portions were HUGE. We felt so bad because we couldn't finish our pastas, so the remainder was thrown out. Our daughter had a hard time finding something she would like at the Japanese restaurant, but the waiter was fantastic and brought her several plates of salmon sashimi, which she loves but was off menu.
There was entertainment nightly and we got to see the magician and the Mexican dancers, but my favorite were the Maya pre-Colombian storytellers in the lobby.
Overall, we had a great time, but there were some inconveniences like the location of our room/the beach compared to the location of the food and drinks, the room service debacle, and the lack of authentic Mexican food.
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Dreams Onyx Resort and Spa: good 3 star resort
We recently stayed at the Dreams Onyx Resort and Spa for two weeks in mid-May, and unfortunately, the experience fell short of our expectations.
On the positive side, the pools were cleaned daily, most of the staff were friendly (especially when tipped), the à la carte restaurants were well-maintained and clean, and the property offers an easy, accessible walk between the two resorts.
However, there were several significant drawbacks. The lobby felt sterile, lacking any ambiance or music. [... read more]The buffet food was consistently bland and repetitive. At the à la carte restaurants, we felt constantly rushed throughout our meals. While the pool surfaces were cleaned, the skimmers never functioned properly, leaving bugs and debris floating in the water all day. Furthermore, tipping felt mandatory for even the smallest service, such as receiving a bottle of water.
The service regarding pool chairs was particularly frustrating. Butlers would reserve chairs for guests who never showed up; despite rules stating that staff should clear unattended towels, this was never enforced, even when other guests made direct requests. It was also disheartening to see that butlers could be easily bribed; other guests openly bragged about paying $200 to receive "preferred" treatment without actually booking a preferred room.
We spoke with several other families from Europe who were there during our stay, and we all agreed that we would not return or recommend this resort.