Hard Rock Hotel Riviera Maya: Would Stay at Hard Rock Maya Riviera Again

What an excellent experience for my family. The service, entertainment, shows, attention to detail, food, pools, water park, views, drinks and anything else I haven't thought of were excellent. My family would travel there again. We had a blast and did not want to leave. Thank you Maya Riviera Hard Rock for an excellent stay.

Hard Rock Hotel and Casino Punta Cana: Large Hotel

Hotel is large with beautiful grounds and beach. Food overall was good, breakfast at Ipanema was excellent including the service. Rooms are large. Check in service/experience was horrible and ruined the first 2 days of our trip. Took over 1.5 hours to check in to find out rooms were not ready but there was 30 concierge standing around with tablets trying to sell you a Vacation Club membership. When brought to the room the door handle on shower was hanging down, toilet seat loose and the tile was [... read more] broken by the sofa bed. Room was noisy and when asked to get moved the experience was horrible and took the entrie next day and a waste of time as nobody knew what we were talking about even though apparently notes were made in the system and they took our cell numbers down. It is unfortunate because this was our second stay at the hotel and even though the hotel was new the first time we went the overall experience was significantly better and a postivie experience. Unfortunatley this time we were travelling with some family that we recommended the hotel to and they were disappointed and commented on how they felt that the first interaction upon arrival left them with a negative overall experience.

Hard Rock Hotel and Casino Punta Cana: A little overpriced for the product

cocktails and drinks overall were disappointing mostly syrups and very little quality. Buffet breakfast and dinner were disappointing, although lunch was great. Dinner a la carte at the steak house and the Zen were great the rest were average at best.

Hard Rock Hotel Riviera Maya: Beautiful Resort

My son and daughter in law got married here, it was beautiful. Everything was so lovely and delicious. The grounds are kept clean, food was amazing, the beaches although small were spotless and lovely. Could have been a few more chairs available but we found one most days. The water park for the kids was so fun and the slides were a hit. Had a great vacation.

Hard Rock Hotel Riviera Maya: Amazing resort

The room was amazing. The food was incredible. The resort itself unbelievable from the concierge to the staff. Top notch amazing experience all I have is good things to say amazing experience I’ll be back.

Hard Rock Hotel Vallarta: Great Beach!

The food and the service for the most part was good, the Room was pretty small and very dated. We came to find out the resort will be closing for some MUCH needed renovations. As I said , the food was quite good and the service was also vert good. Entertainment was top notch, the entertainment team was everywhere and the nightly shows were pretty darn.....entertaining!

Hard Rock Hotel and Casino Punta Cana: amazing resort

I would like to give a shout out to 3 special employees that helped us at punta can hard rock. they went out of there way to help us out. Ramone in room service and Daniella at the Bongos pool bar and Yoao the bellman. They all made our stay much better with great service and making us feel very comfortable

Hard Rock Hotel Riviera Maya: One of my favourites

I’ve travelled a few times with my young kids and this resort was my favourite. The staff were incredibly nice and accommodating. There are so many thoughtful details in the set up and execution of everything they do that make it extra special and kid friendly. The resort feels very safe. It’s clean. The variety and quality of entertainment is great. I loved the dinner and show events. The layout makes such a large resort feel very close in how they group buildings together. Building seven was t [... read more]he best in my opinion for a family. Great place. Will definitely be back

Hard Rock Hotel Riviera Maya: Best resort yet

The food was amazing. The dinners had so much variety, quality and fun incorporated. Service was incredible. Beach was so accessible and clean. Activities were perfect for my family. Can't wait to return.

Hard Rock Hotel and Casino Punta Cana: Great for extroverts, not for introverts.

Wrote two days before to ask about room location, preferred closer to casino. Said they would respond in 24 hours. Never did and when I asked at check-in, she said I had paid for a different type of room and it was not available. I know the same type of room is in bldg. 7 as the one we were given in 4 this time. Being so far from main lobby meant using tram service over huge property. Very frequent service in day time but slows down at night. Still, never waited longer than 10 minutes.  [... read more]Not a welcoming experience at check in. Bellboy service was great and helpful both coming and going. Last day, I tried bell boy phone and seemed to be broken, with message “all lines are busy”. Ended up calling front desk to arrange bell guy who arrived promptly at 10:30. If you like noise, walking, families, and constant music, you are a welcome extroverted guest. If you need peace, quiet, silence, and low stimulation, avoid at all costs. At night the main lobby mall is a cacophony of screaming guests, live performers, and wandering families. Like being at an 80s mall on Christmas Eve!!! We found the casino to be the quietest part! Bedrooms were quiet, and could not hear any outside noise with the AC on and blackout curtains pulled. Guests in hallway could be heard through door. What are you gonna do? That’s travel. Room had great AC, we never used housekeeping over 5 days, there was critter poop in corner of balcony (small, so likely a bird) up in the ceiling corner of the balcony. Friend smoked on balcony but no ashtrays provided, so used a half empty bottle of water. No smoking in rooms. Pool areas had small smoking areas. Room service was spotty, sometimes 20 minutes, sometimes an hour. We ordered room service on our last day at 9:15 and as we drove off to check out at 10:35, we saw the guy arrive with our food. Room service food was better than restaurant food. Yogurt parfait, tropical fruit, fruit juices, banana pancakes – all delicious. Air Canada rep: USELESS. Rude. I tried reaching him every day of our five-day visit for our airport pick up time, and no response. The night before departure I had concierge try to contact both rep and 24-hour service because I was panicking about departure. Last morning I got through to rep and he said, “I’m busy, call me back” and hung up. They expect to do everything on WhatsApp so if you don’t use that, you are outta luck. Finally called the guy back and his connection was terrible, cutting in and out. I told him to phone/text/email me and he just kept talking while the sound cut out. After fifteen minutes I figured out the bus was coming at 11:20. You leave the checkout at the convention area, and that is where the buses come to take you to the airport. Our bus was five minutes late but a gorgeous leather seat bus, very luxurious. Driver took us to Royalton Bavaro pick up where ACV rep on on bus and was rude to driver. Bad for ACV brand. Beach: clean beach but always a red flag, so don’t expect to float peacefully in the water. We were there first week of December so maybe water is calmer at different seasons. Lots of pools with good drink service, but constant loud music, aerobics, salsa competitions etc. Property. Kudos to gardeners who work nonstop, and the other employees delivering food, towels, supplies, etc. Employees work HARD all day (and night) long. Restaurants: ate at Zen at hibachi table, met some lovely folks, Dad and his two daughters who were an utter delight. Ate at Ciao Trattoria where the food was ok but nothing spectacular. Room service food was pretty good. Fruit plate fruit was delicious, watermelon, pineapple and melon at peak yummy. You have to order on an iPad thing and it is not always intuitive so go carefully. Also be sure to replace iPad in its holder carefully as the battery wears down if not replaced properly. Coffee spot in main lobby had delicious chicken salad sandwiches and Green Juice mixture of cucumber, mint, etc. Refreshing! Tipping: I obtained $100 in USD ones at the bank and tipped for drink service, tram service, meals, and casino drink service. $1 for drinks, $2-3 for room service, $1 per person for tram. We did not use housekeeping (they always showed up when we were still sleeping) but left a tip at the end of the trip. These folks work hard, and the pool/beach staff are doing it in the heat. Casino: Very pleasant, lots of slots, no ashtrays but you ask your server and they will bring one. Attentive drink service, drinks included if you are gambling (my friend likes wine, I like sparkling water). We both won jackpots but eventually blew the money over the next few days. No tax on jackpots like in USA, so that was nice. They examine your purse upon entry, and you cannot bring in outside drinks or food. Very clean casino. Overall, this is a hotel for families and extroverts. We are introverts who like silence so this was not ideal for us. We still had a good time, the beds were so comfortable and we slept like logs. Pros: clean and well-tended hotel, nice casino, beautiful Christmas decorations, great room layout. Hotel bracelet is your room key so that is nice, no need to worry about losing key. Cons: crowds, noise, spotty service.

Hard Rock Hotel Los Cabos: Honest Review of Our Hard Rock Vacation

We recently left a review, but I wanted to share a bit more context about our stay. The resort looked amazing on your website, but many of the features we booked never materialized. Evening activities were nearly non-existent, the all-inclusive alcohol tasted watered-down, and the timeshare presentation felt aggressive and unprofessional—it needs serious improvement if you want to close real customers. While shopping around, Victoria was particularly pushy about signing us up right away. She  [... read more]kept insisting the deals were changing “at any moment,” which felt like high-pressure sales tactics rather than genuine assistance. We took her information but ultimately booked on our own vacation Other than those issues, our stay was fine—rooms were clean, staff were friendly, and the pool area was great. Still, the disappointments really overshadowed the rest of the experience. We spent $16,000 on this trip, so it’s not a small investment—it’s something we need to discuss as a family, and we hoped for better value and transparency. We’re sharing this feedback so future guests know what to expect, because right now it feels more like a money grab than a genuine Hard Rock vacation. Given how much we invest in these trips, we’d appreciate your consideration of a goodwill gesture if you hope to keep us as returning customers. Thanks for listening and for any steps you take to make this right.

Hard Rock Hotel and Casino Punta Cana: 3.5 star resort

The hotel itself was amazing. amazing rooms, incredible pools, and lots of entertainment!! Food quality, poor (often raw or near burnt) Staff extremely poor All of the extra activities were extra, not included in the so called “all inclusive” Beach was gorgeous, but red flags the entire trip (we werent able to swim a single time over the week)

Hard Rock Hotel Los Cabos: Pretty and fun

Our family of 4 LOVED our stay at the Hard Rock! There was something for everyone to enjoy, we couldn’t have enough! The property and rooms were clean, food was good, the pools and beach were a delight and the entertainment was so much fun!

Hard Rock Hotel Cancun: Great Resort

Entertainment was great, beach had seaweed, buffet was bland, heads up dont do presentation with hotel there like the wolfs of wall street, not worth the 100 bucks or what ever they con you with. They try to say your saving money but it cost more when you look at what flights cost. But other then that it was good.

Hard Rock Hotel and Casino Punta Cana: Good resort but with certain issues

Great beach Great resort Restaurant food quality and service varies greatly Bell boy left us stranded on our own Concierge service is overrated Higher level rooms Rock Star level not worth it Beach pool chairs are a serious issue Quality of variety shows is quite low

Hard Rock Hotel Riviera Maya: Great family vacation!

We had a great time. There is plenty to do at this resort. The food was good, we liked the break wall at the beaches for the kids safety, multiple pool options, vibe city and the water park were great! The kids loved seeing some of the wild life around the resort. The staff were friendly. My only complaint would be the room. It was small for a family and no sitting area. There is a big Jacuzzi tub in the room which the kids tried to use one night and I'm guessing it's not used often bec [... read more]ause black stuff started coming out of the jets. We did request a higher floor level through trip central but ended up on the ground floor. We had a few nights of bad sleep with people hanging out in the hallways in the open air entry by our room. It might be a trip central thing but we also let them know we were celebrating birthdays while there one being my son but no ribbon on the door like we seen throughout the resort on other doors. The teppanyaki place was the best. My kids loved sitting at the grill and trying to catch food in their mouth. Thankfully they came around and asked if there were any celebrations so my son was surprised with a cupcake and candle. My husband loved going to the rock band experience. I did the hydrotherapy at the spa which was amazing. Overall a great vacation! We will be back to the Hard Rock

Unico 20 87 Hotel Riviera Maya: Beautiful resort, perhaps not worth the price

I have been to Mexico about 8 times over the past dozen years, and I keep coming back to try new resorts as it always delivers sun, good food, and charming people to meet. Unico 20 87 was a resort I would not recommend for the price we paid. The good points included the resort itself, the rooms, the beach and the music/vibe. The resort was clean and modern, very nice. The basic room was very comfortable and stylish; looking at the swim outs below, I wish I had chosen one of them for that [... read more] feature. The music was upbeat and modern, a change from most other resorts. It gave the resort a youthful, but sophisticated vibe. And the pool area was a lot of fun, with live DJ on most days. The beach was one of the nicest I've been to in the riviera, clean and very swimmable. Some areas near cancun have waves that make it difficult to swim out in. The cons included the food not being consistently good, the watery drinks, and the staff morale. The food was hit or miss; I had some delicious meals; I had some I didn't want to finish. Examples included a hockey puck for a tuna steak, beef tacos full of fat and no real meat, and soggy nachos. The drinks served at the pool and beach are undoubtedly watered down; I spoke with quite a few other people and they agreed. There was no real flavour, even the juices felt watered down. And if you asked for a double shot, you still had zero taste of the alcohol. I ended up switching to beer, which was warm by the time you got it on the beach. I love going to mexico because I find the workers lively and friendly, even though this is hard work in hot weather for them. But almost every single staff member at Unico looked sad, rushed..... Literally, everyone but maybe 3 of them I met. Other resort-goers that I spoke to agreed, and even the staff on the bus that picked us up noticed it. They just look ... Depressed. I've never seen anything like it. I know it's hard work and long hours, but I've not seen unhappiness to this degree. The above negative points make me wonder what the company is doing top-down, to make the staff unhappy? The resort LOOKS beautiful, but these things make me wonder if it's cost-saving corner cutting going on behind the scenes. For these reasons, I would not recommend this hotel at the price we paid. We've gone to Haven Riviera Cancun and I would 1000% recommend that resort in lieu; the only thing Haven is missing is the modern vibe and fun pool that Unico has. It was the most expensive 1 weeker for us to-date, and we've had better experiences elsewhere.

Hard Rock Hotel and Casino Punta Cana: Beautiful resort but way too big

This was a very well maintained and beautiful resort. Rooms were great, pools were fabulous. There was a few negatives. First, you had to pay for drinks at the casino. You had to walk so far for certain things....they did have a shuttle though. Limited menu for room service. Snorkeling excursion was 4 hrs and only did 10 minutes of Snorkeling. Did not have empathy for kids with special needs. Other then that it was great. Would not go there again though.

Unico 20 87 Hotel Riviera Maya: Authentic Mexican resort

Unico is a small, elegant and authentic resort in the Mayan Riviera. The food is delicious and is based on local ingredients and Mexican cuisine -there is something for everyone on the menu. They take allergies and food sensitivities very seriously. The master mixologist Luis has created all of the unique cocktails and mocktails for each restaurant. He offers classes in mixology and these are well worth attending. The hotel staff are friendly, professional and work very very hard to give you t [... read more]he best experience. From the pre-arrival concierge, to the local host, the restaurant hostesses, the housekeepers-they all go above and beyond to meet all of your wants and needs. This is an adults only resort but I would say the clientele is mostly young professionals, there was no raucous partying or bad behaviour. I would highly recommend it if you are looking for an authentic and original experience.

Hard Rock Hotel and Casino Punta Cana: Amazing Resort

Although I am 80 years old, I enjoyed every aspect of the Hard Rock Hotel. I danced along with the younger ones, sang to all the songs that were played. All of the employees we dealt with seemed joyful, and very friendly and willing to help. There were activities and choices of food for everyone. Our only complaint was that on the pathways from the beach area (where our room was) to the main building are not well enough lit at night. it can be quite dangerous just trying to find your way.  [... read more] i would recommend adding more lighting at ground level to avoid accidents. Other than that, everything gave my daughter and I a very enjoyable, restful, fun-filled and well-needed break from the cold and the realties of daily living.