Sonesta Maho Beach: It was okay

The room needed a proper deep clean, the hardware had lots of limescale buildup. One elevator not working it took over ten minutes to get an elevator with our luggage. On other days we ignored the ‘for emergency’ signs and took the stairs. Staff isn’t friendly and almost rude. The loud plane sounds gets annoying.

Sonesta Maho Beach: Beautiful resort

The hotel is very nice. The staff were amazing. The location of the hotel is perfect close to everything. We enjoyed the food and look forward to returning. Highly recommend to all my friends It was a nice touch to be greeted with a rum punch My only complaint is that there was no hot water in our room

Sonesta Ocean Point Resort: Beautiful views of islands

The Ocean point hotel was nice. It’s an older resort the rooms and especially the bathrooms could use a refresher, of paint. The restaurants were just ok Azul was one of our favourites. There were several pools but some are shared with the Maho hotel which is a family resort, which are also shared with some restaurants. On the Adult only side there was only 1 pool with a swim up bar. The other issue we found was the washrooms were far away from the pools. The views of the ocean and mountains w [... read more]ere amazing. This is not a 5 star resort as listed it’s more like a 3 star. All and all we had a good time and the outside area around the resort is very safe and the shopping was good.

Sonesta Ocean Point Resort: Amazing Resort and Service

Everything was amazing about this resort. The food was delicious, the grounds and facilities were immaculate and the views were stunning. The best thing about this resort was the people. They were consistently friendly, helpful and informative. Trip Central ( Candice Anger) was very helpful and knowledgeable in booking this resort and our preferred room.

Sonesta Maho Beach: Excellent

We loved the island, watching the planes, the beaches, resort food and wonderful staff. Resort was very clean. Only negative was smoking and vaping around pool all day, everyday and not in designated areas.

Sonesta Maho Beach: So much potential

This resort at one point could or would be a gem unfortunately unless you are at the adult side Ocean Point this is where you get the full top class treatment. The Sonesta Family side is not up to par with basic customer service standards of a hotel and this property is listed as a resort. There is no consistency with the customer service and its always lacking as most of the staff do no care and are not happy working there. When we had issues there was never any empathy or compassion rathe [... read more]r they were more annoyed that we even flagged the issue. Our room had poor AC issues and toilet not flushing and a room with children why allow guests to stay in this broken room as I am sure this issue was previously documented. We should have been moved but this did not seem to be a priority. The guest had to constantly follow up no one would call back or provide a response its left to the guest to continuously call for an answer as they simply do not care. I made the suggestion can I get a fan and one was provided however they never even provided alternative methods or supports and the island is in one of the hottest month August. The resort is always packed so they do not procure food for the amount of guest as food would run out at the buffet and would not be replenished or maybe it would be done when they felt the timing was right. So if your child is hungry and all the bacon ran out maybe they would refill it or maybe after a half hour some would come out. Food was not labelled properly so good luck for people with dietary restrictions. Again all down to customer service and the staff there are very new and young and simple do not care and the more seasoned workers are very set in there ways and rude. The plus side is that the food was tasty, the beach was beautiful, the resort was clean and some what modern the few staff that did take them time to smile was so pleasant and genuinely happy to conversate and smile with you. The pool was decent for all age groups. The have kids and teen clubs. The staff is always quick to tell you when you cant do something or no or no we don't have this however if they saw you with an empty glass or sitting at a table waiting or you needed something answered no one would be looking or offering to help. They assume you know all their processes or even what we can or can not do. We had no idea that there was an infinity pool as it was located on the adult side however all guests had access to this pool and we found that on the plane back home from another guest at the resort who also said they did not enjoy their stay. There was no one that seemed friendly to talk with as most staff was just miserable, unhelpful and unfriendly. As beautiful as this island was I would never return to Sonesta even on the Adult side I hope a big chain goes in and really shows what a resort experience should be. Thankfully to a bad experience at Sonesta we ventured off the resort (which location wise is amazing not far from anything) and was able to see more of the island and eat at their restaurants which the food was absolutely delicious off the resort. The island was fun to experience on both the French and Dutch side and we always felt safe.

Sonesta Ocean Point Resort: Excellent - Would Go Back!

This resort is lovely, clean and nice. Views are spectacular. Definitely not a 5* hotel and not new so be aware that your expectations of 5* luxury will not be met. Bathroom is very small, very low water pressure, not good for 2 people; somewhat dingy. However, you are paying for the amazing views and the incomparable beach. Food was excellent everywhere we went, service was great and we always felt safe. We had a swim up room facing the beach. The pool filters don't come on until the [... read more] morning so look closely at the water if you plan to enter the swim up first thing - it was gross and dirty from overnight swimmers. Tuesdays, Thursdays and Saturdays there is a bbq by the ocean facing pool - the wings are INCREDIBLE and perhaps the best thing we ate!!! A WORD OF CAUTION: while we were on the plane coming back, the hotel attempted to charge almost $5,000.00 to my credit card. WHY? This left a very bad taste in my mouth and it was definitely not a coincidence that this happened while we were on the plane.

Sonesta Ocean Point Resort: Wonderful

Just returned from a wonderful week at Ocean Point. The resort is beautiful and well maintained. Our room was spacious, comfortable and had a great ocean view. The food was very good. Portifino is a gem built into the rock with a waterfall and such a great idea that Azul changes their lunch and dinner menus every day. Such great views from all the restaurants and the Sunset Lounge. We found the staff very pleasant and engaging, especially the team working at Azul (Sidia, Emmanuel’s, Danica,  [... read more]Jennifer, Rihanna, Scheinder and Lina). Our Housekeeper Faneza was lovely and a shout out to whoever filed our ice bucket on many occasion - so thoughtful. We never had to fight for lounge chairs at any of the pools. Loved the Edge Pool. If you are a beach enthusiast- the beach is not overly expansive however the resort has done a good job of providing a beach like feel just above the beach access. If you are a plane enthusiast - this is the place for you! But if you aren’t I found that after the first few hours the noise didn’t interfere. Great sound proofing in the rooms. Earliest planes leave at 7 (smaller planes) and last plane arrives no later than 8-830. I really enjoyed the quiet, tropical, peaceful atmosphere.

Sonesta Maho Beach: Good Family Resort - So Close You Can Almost Touch the Planes!

We just got back from a lovely stay at the Sonesta Maho Beach Resort, and overall, we'd give it a solid thumbs up. It's a great spot whether you're wrangling little ones or enjoying some grown-up time. Plus, you're practically next door to that famous airplane landing spot – pretty cool! Beach/Pools: Good (Plenty of Space to Splash and Relax) The beach was just right – not too packed, and we never had trouble finding a chair to plop down on. Bonus points for the almost complete absence of  [... read more]algae during our April visit! The pools were nice and sparkling clean, with some seriously fun zones for the kiddos. And that one pool bar? Kept the good times flowing (even if the selection was a tad cozy). Service: Good (Hydrated and Mostly Happy) The service was reliable. Our room always had a fresh supply of water, plus a few welcome colas and beers. Housekeeping did a decent job keeping things tidy. Just a little tip: the toilet water could get a bit… fragrant, so we kept the ventilation fan working its magic or ask the housekeeping to put some blue stuff to help. Food: Good (Something for Everyone - Mostly!) The food options were surprisingly varied, and even this self-proclaimed foodie found plenty to enjoy. The offerings even changed a bit from day to day at the same spot, which kept things interesting. However, a word of warning: steer clear of Jing, the Asian restaurant. Honestly, they might be better off turning that space into, well, anything else! We did venture out once to Jax Steakhouse and had a great meal there. Rooms: Good (Comfortable Enough for Post-Sunshine Slumber) The bed and pillows weren't exactly cloud-like, but they were perfectly acceptable for crashing after a day of sun and fun. Value: Good (Worth It for This Time of Year) For our April getaway, we felt like we got good bang for our buck. Location: Good (Planes, Beaches, and a Little Bit of Everything) The location was a winner for us. Super close to the beach (obviously!), and a stone's throw from the Sunset Bar where you can grab some incredible airplane landing photos (hold onto your hats!). There were also a few shops nearby, a casino for those feeling lucky, and a very handy convenience store. That little shop was a lifesaver for stocking up on drinks, snacks, and even a bit of local "essentials" to spice up our hotel offerings. And don't worry about those planes keeping you up – they mostly stick to daytime hours. Overall Rating: Good All in all, we had a really enjoyable stay at the Sonesta Maho Beach Resort. We honestly wished we could have stayed longer!

Sonesta Ocean Point Resort: Amazing Sint Maarten/St Martin Visit

We enjoyed our stay at Sonesta Ocean Point Resort. Having access to adult only building, bars, swimming pools and restaurants was top notch. The property was well maintained, and well staffed. Meals at Azul Blue Fin and the Italian restaurant were well portioned high quality and visually appealing. Staff throughout the resort were helpful and courteous

Sonesta Maho Beach: amazing resort except !!!!!

Great resort but there is a real problem with birds in the outdoor buffet for the guests and the lunch time restaurant. The birds are all over the table, walking over the table mats cutlery and dishes. Its very unsanitary and we had to eat many times outside the resort. I would not go back there unless they install fishnet barriers to protect the restaurant tables.

Sonesta Maho Beach: Disappointed oh my

Very disappointed in the resort. The buffet was a disgrace. same food over and over and over food was always cold. Potatoes were mostly rotten. Bacon wasn’t cooked and instead of us serving ourselves they had to serve us and when they served us, it wasn’t with a smile. It was a grin like why should I serve you many others including my wife got food poisoning . lined up in front of the hamburger barbeque next to the pool. The chef was cooking the hamburgers maybe 45 seconds on each side and it wa [... read more]s raw inside no thanks. The staff nobody smiled they all look miserable talking to a lot of people on our return trip who said the same thing they all look miserable . The beach, there is no beach. The rooms were OK, but I would not go back to that resort, that resort resort should be a three star not a four or five star . The pool was crowded not enough chairs for everyone. But the biggest beef for me was the buffet and the restaurants that were on the resort. Maybe they should clean up their act. True crowd was crowded

Nautilus Sonesta Miami Beach: Fantastic getaway

The Nautilus Sonesta hotel exceeded our expectations! We read the reviews prior to arrival and were prepared for the construction sounds as well as the possibility of only 1 working elevator. Neither was bothersome to the point of negatively affecting our stay. The hotel is very clean and the location couldn't be any better (quiet side for Miami Walk) and 10 minutes from Lincoln Rd. The room was clean and comfortable, with only the flat pillows being our biggest grievance. The staff was fan [... read more]tastic and the team working the beach (Michael, Isaac and Samson) went above and beyond in terms of customer service and genuinely wanting you to have a great stay. Probably the best iced coffee and sweet potato fries we have ever had. We will definitely be coming back!

Sonesta Maho Beach: Awesome resort

Great family resort. I would recommend it to everyone. Can’t say nothing bad about it. Staff are all friendly and can’t do enough for you. John on the barbecue is great and makes the best burgers. A must try.

Sonesta Maho Beach: Three star resort

Hotel is older.. Our toilet backed up 3 days out of 7 ..Our room faced the rear of the hotel, which has propane tanks, maintenance bldgs etc. Not very scenic. There was also an unpleasant smell, intermittently, so we didn't use the balcony. Pizza station is really good, as is the coffee bar in the hotel... Overall, would consider it a 3 star resort

Sonesta Ocean Point Resort: Beautiful Resort

Just got back from a week here. Cannot complain one bit. Food, service, staff and resort is wonderful. I would recommend it to anyone. Was nice you have access to Maho Beach resort as well but we stayed mostly on Ocean Point side as it is adults only. Ms. Sheryl at the pool point bar is a gem! We’ll be back for sure! Until next time

Sonesta Maho Beach: Wonderful vacation

Great resort, 5 mins for airport, well maintained, clean, food was very good at all restaurants. Just be warned the beach at the resort is man made and not right off the water. You have to walk down to Maho Beach.

Sonesta Maho Beach: Wonderful time at Sonesta Maho Beach Resort

Excellent location only 4 minutes away from the airport. The lobby entrance is for Sonesta Maho Beach while the Ocean Point is in the back a little way further. Located close to the airport, if you’re a fan of watching planes land and take off, this is a unique experience. The vibrant Maho Village is also just a short walk away, offering restaurants, shops, and nightlife. However, while the airport is close by, the noise from planes didn’t cause issues for the stay there. The rooms are s [... read more]pacious, modern, and comfortable, featuring a blend of tropical decor and contemporary style. My room had a stunning ocean view on the 6th floor. Sunshine peeking through the curtains each morning. The beds are firm and a bit on the small size (doubles instead of queens), but that was expected. The bathroom was clean and well-maintained with high-quality toiletries. The shower and toilet though are open and no doors are available. This is the same on every bathroom on the resort. The bathroom was accessible via a sliding door which was stuck at first. Once we called the front desk they had it fixed in less than a few hours. Super fast and responsive to our needs. I appreciated the small touches, like the minibar stocked with beverages, which was filled daily and without fail at the same time. The ice makers are located on the odd number floors though (ie. floor 3,5,7...) Dining at Sonesta Maho Beach Resort was good. The resort has one option for breakfast (Ocean Terrance) which unfortunately had only the same offerings each day. A little variety would have been nice. Also it's located at Ocean Point which required walking through the pool area each time. If you are in need of accessibility options, you will find this difficult as there are stairs, water and a long trek to the Ocean Point location. There are few a la carte options: The Grill (at dinner becomes La Cantina), La Fontana and Ocean Terrance. Jing's Kitchen and The Tavern are available every other day (alternating days), but are located outside the entrance to the resort on Maho Village. This was confusing at first as there are no signs to indicate this. The resort offers a range of activities to keep guests entertained. There’s a large swimming pool, complete with a swim-up bar, which is perfect for unwinding after a day of exploring. For those who like to stay active, there are water sports available, including snorkeling and kayaking. The beach itself is lovely, with soft sand and clear blue waters. The resort also offers daily entertainment and themed parties, making it a great choice for couples and families alike. The fitness center was well-equipped, and the spa offers a variety of services, but we didn't take advantage this time. The service at Sonesta Maho was excellent. The staff were friendly, attentive, and always willing to go above and beyond to make guests feel welcome. The housekeeping staff was excellent! They took care of us and were very helpful for extra pillows and towels when asked. Most were polite and professional. The only items I would mention for improvement: 1. The app does not work. The QR code provided everywhere does not open the app on Android. Venue times are available on the website directly. NOTE: La Fontana does not open at 6:00 am even though it is listed on the site. 2. The free WiFi on the resort is abysmal. Max speed was 3 mb/s and averages at 117kb/s. Coverage is also spotty depending on your location. 3. On the 5th day we woke up to a large cockroach in the bathroom. Of all the travels in Caribbean, this was the first time seeing a roach in the room. When we brought it up they went to spray the area and assess the species. We heard nothing back after that. Overall we had a good time here and recommend it for anyone who is looking for an all-inclusive stay at Sint Maarten looking to enjoy the beautiful beaches and unique experiences from the Dutch side of the island.

Nautilus Sonesta Miami Beach: Amazing resort

One of the best places I have stayed at. Very clean hotel and service was amazing. The location was great too there were other stuff to do just at a walking distance. Good was good but could do with a little more variety.

Sonesta Maho Beach: Great resort if you can get a deal

Overall this was a great resort for the price we paid. The rooms are nice, although there was a sewer smell to the rooms. But this is limited to Garden view rooms, which are facing the sewer. No matter how much we tried to remove the smell, it always came back. Per discussions with other guests, they did not have the smell, but they were facing the swimming pool, and did complain about the noise, which came from the pool. we did not use the pool, as the smell of chlorine deterred us fr [... read more]om using it. The pool is quite small, and it appears that there are tons of people in there, mainly hanging out at the swimming pool bar drinking alcohol. There are two slides for kids to use, but one appeared to be flat and very slow. Both slides are extremely short, but the kids seem to enjoy it. Other than that, the staff is very friendly, the food was OK, the beach was small, and the ocean clear. Waves could get quite high at times. So best to be careful, as there are no lifeguards on duty at the beach, or at the pool. The great part about this hotel is that it is located right next to the airport., So if you are a plane lover, you would enjoy the resort. Also the hotel does not appear to have a medic on site at all times. I’ve been to this resort twice before, once in 2014 and a second time in 2016. The quality and selection of the food has gone down, but it appears that the resort has been rebuilt since the hurricane Destroyed 2016. Overall, this is a great hotel to go to if you can get a good deal on it. I would not pay top dollar though. we have met some guests who stayed at the Ocean point or luxury rooms. Although they paid twice as much as we did, they said the price was worth it.