Mediocure

The resort is small, not a lot to do. The food is mediocure at best. Rooms with an ocean view are treated to the very loud and long shows or weddings until midnight. Lots of locals which the hotel caters too. There is no adult pool area. The staff is very nice rooms and public areas are kept very clean, we will not be back to this resort.

Just Okay

Hotel itself is rundown and in need of maintenance. Rooms were great but maid service was hit & miss. The Italian a la carte restaurant was great, but the variety of food at the buffet was only okay. Staff were great. The disco music was audible from our room, was loud and went until 1:00 or 2:00 in the morning. The pool and swim up bar are nice. The beach is not swimmable in this area.

Amazing people!!

Stayed Nov/25...great hotel, very clean, kind helpful staff. Beach is beautiful, with plenty of shade and chairs. Grounds were very neat and tidy, as the grounds crew does nice work. The ala carte restaurants were good, especially daytime at the Bluewater grill and the food truck(super fish tacos)!! Buffet for breakfast and lunch was plentiful, great selection, however not crazy about the supper buffet. I did like the taco/sopa options most nights but pirate night buffet was not good.  [... read more]So many great people, I wish I could remember all their names, as I should have written this upon returning. But I do remember Margharito, waiter at the Bluewater! Great guy made me laugh! Warm water but waves were a bit rough, which made for alot of sand in your swimsuit! Lol We were able to walk down the beach a ways and saw the release of baby turtles, which was the highlight of our trip!!

Perfect weather every day!

This was a wonderful escape from our Canadian winter weather. Couldn't have asked for better weather. Sunny and 31c everyday. The resort was nice and people were exceptionally friendly. Also, the service was outstanding. Beautiful beach and the sunsets were amazing! Also, we had no issues with vendors or people selling timeshares. Our favorite restaurants were the Italian and the Bluewater grill. However, we were not keen on the buffet or some of the Mexican food. However, this is purel [... read more]y personal taste. If you have children, this is a great place to visit. There are many kids programs available at this resort. If there is an area for improvement, I would suggest perhaps more food/dinner variety.

Great Resort and wonderful vacation!

Travelled Nov 8-15 Resort is dated but rooms are spacious and clean. Staff are all exceptional and very helpful. Food was excellent and delicious! A very safe and beautiful place to visit and enjoy! Thank you all. Too many names to mention but kudos to the entire staff.

Satisfactory Resort

Hotel needs some updating. Water temp control on showers needs work to balance more vs hitting extremes (cold and hot). Cafe was excellent. Staff were excellent and accomodating. Dining needs some work. Not much of a selection on buffet items. Italian open every day, but Mexican / Grill restaurant were not. Grill sandwiches were excellent.

Relaxing Stay at Sunscape Dorado in Ixtapa

We just arrived back from a week stay at Sunscape Dorado. We upgraded to Sunclub, which I recommend, and had a king bed ocean view room. Our room was clean, spacious and had an amazing view. Staff are fantastic at this resort - very friendly and hard working. Food was good, we were always able to find something suitable for us and our tween child. Loved the restaurant near the swim up bar and the Sun Club restaurant for lunch. We didn’t try the Italian restaurant, as it was adults only, but wish [... read more]ed for another option, as sometimes the only other dinner option was the buffet/Mexican. Lounger saving is a problem - people would put towels on them really early and then not use them for hours later (or not at all). I think if they are empty for an hour, staff should remove them. We did the snorkeling excursion to Ixtapa Island, which was wonderful. We loved seeing the variety of fish in the coral reef. You can swim in front of the resort, but you have to time it pretty carefully, so you don’t get knocked out by the large waves. My husband and I both learned our lesson on that the first day! Overall I recommend this resort and I would return to it one day.

Great location

The hotel is older but efficient. Rooms were clean and comfortable. The food and service were ok, I was always able to find something I liked at the buffet. Entertainment crew worked very hard to make everyones vacation enjoyable however seen as I only speak english I felt like an outsider since they only spoke in spanish and rarely took the opportunity to engage the outside visitors. I would have enjoyed participating more if I could have understood them. Lots to do in the area which i [... read more]s what drew me to this resort in the first place. I would rate this resort 3.5 mainly due to the age and the language barrier.

Awesome Resort!

The Sunscape Dorado Pacifico was amazing! Everyone from the desk staff and Bellmen, to the bartenders, servers and entertainment team were amazing! The sun club privileges were wonderful! Premium beverages were available, and the private air conditioned lounge was fantastic.Having also a private Sun Club area on the beach was definitely a bonus. The hotel was extremely clean, the garden areas are very lush and well groomed landscaping is seen throughout the resort. The food was quite d [... read more]elicious and with so many options for breakfast, lunch and dinner available it was hard not to overindulge! Several theme nights for dinners were also hosted and very tasty! There is an area in the lobby that posts all of the daily activities and everything that you can participate in at the resort each day, which is very helpful when trying to make your plans. The resort offers several activities such as bicycle tours of Ixtapa and cooking classes, dance classes, Spanish classes and activities for the children. There is also a food truck in the children's area that has many kid friendly options. The rooms were well equipped and the beds were extremely comfortable. Water pressure was awesome and maid service was fantastic! While a bit challenging at times to get pool-side beach chairs together, we always managed to find a couple available most times of the day. The pool was large enough to entertain adults and children all day long, and the entertainment team kept everyone engaged in pool activities. The beach is covered with the most luxurious sand! A few steps from your beach chair and you are ankle deep in cool ocean waters! This resort is definitely a must do for singles, couples and families. I will definitely be back again, sooner than later I hope! Briggitte Gingras, Calgary, Alberta, Canada

Great family resort!

Overall was good! Repeatable food. Overcrowded. Cannot swim in the ocean, the wave is too high. ..................................................................................................................................

Nice Resort

Well Kept Resort,very good location ,great beach. resort very busy with locals. close to shopping ,food is not great but ok. stay in upper floor level away from theater side acct loud muisic. overall nice place

Disappointed

We’ve been going to this resort for years. Staff are incredible!! Food has gone downhill. We never had a hot meal. Food was lukewarm to cold except at the buffet if you were lucky. The Italian restaurant pasta used to be amazing but now it is inedible. No flavour. The beach is the best! Pool was very crowded with local visitors with a lot of children. Beds are comfortable but pillows need upgrading. We’ve always loved this resort but now considering going elsewhere. We can’t say enough g [... read more]ood about the staff throughout the resort! They truly are the best!

What a nightmare

The hotel has changed drastically from years past, the air Canada person is all over the map with the cost for COVID rapid test, some paid 40pp some 80pp then I heard as high as 100pp, all USD, this is so wrong in so many ways. Air Canada should be ashamed of themselves for the inconsistency of there representative. What a money grab from the rep for the airline in Mexico. The cost for prepaid seats of 196.00 for extra leg room, air Canada double sold these seats…, next time I travel I’m  [... read more]going with a smaller independent travel agent other then your outfit. Your to hard to get a response from, customer service is the worst I’ve ever experienced in all the years booking through your company or dealing with air Canada.

Wonderful holiday!

Excellent facilities. Comfortable room. Lovely view of the beach and ocean. Great food, except for the Italian restaurant, which needs to add more tomato based sauces to their pasta. Also serve true bruschetta bread, Italian crusty bread infused with olive oil, basil, oregano, topped with chopped Mexican tomatoes. Fantastic staff, always helpful and cheerful! We'll be back!

Not quite as advertised.

A little underwhelming considering the reviews. Resort is tired and under-staffed. “Activities” Personnel were more interested in playing volleyball ( and winning) than letting guests play. 5 staff on the court (between both sides) and 6 guests standing on the sidelines, waiting for an opportunity. Also, head activities guy with the whistle served 5 straight high-speed serves to the little guy ( 11 years old ) so that his side could win the game. Sad, really.

Great Location!!

The entire trip...right from the reservation to flight to shuttle to resort was so efficient and so easy. Making it relaxing from the moment we left. The flight was direct and the shuttle was waiting for us when we got through customs. The resort was small but clean and had just enough to meet our needs. Actually great value for your money. We enjoyed the food, the pool and the beach. We took a cab to zhiuatinjo and felt completely safe. All in all I’d give it a 5 out of 5.

Hotel Review

My husband and I stayed at the hotel between Feb 6-13, 2020. The grounds and hotel was kept very clean. The staff were freindly and easy going, very nice. Most of the guest are repeaters, from US and Canada. This made meeting people easy and converstations flowed in and out of the pool. The hotel is a little dated, however, the staff made the visit lovely. The food was displayed every day. There was more mexican food on the buffets. If you crave something different there are lots  [... read more]of restaurants across the street who love Canadians. The location is amazing. We enjoyed our visit.

Pretty great place for the family.

The grounds are awesome for family's. The food was good not great. The only downside was the waves on the beach can be a little much for the young ones, just make sure you listen to the life guards and your fine.

Amazing Resort

The staff were totally amazing!!! The grounds and the swimming pool are fantastic!!! Great for children and adults. I would definitely go again!!! Entertainment every night for both young and old. The food, wow the options were endless!! Close to all shopping. I would definitely go back!!

Not the best

This hotel is over priced. The rooms are ok but many had plumbing issues. The food is mediocre and there is not much selection. Pools are nice but very limited chairs so you have to get up early to reserve. Street location is very good! Close to markets and shops and very good restaurants.