Could be better

Grounds beautiful but rooms old and dated and smell mouldy. Lots of mold on the exterior of the property. Staff very kind and beautiful beach. Power tends to go out go out and had to walk baby stroller upstairs after elevator was out. Room did not have ac and after hours of waiting they finally allowed us to move.

AMAZING RESORT!!??

The grounds overall are very well maintained . A few minor things need to be upgraded but that's part of upkeeping that they are trying to repair due volume. The dining experience is 5 stars. Hotel rooms are clean but need a few updates due to volume again. Amenities are 5 stars. Anything you need they have : " what the customer wants the customer gets". Families will be pleased with so much choice. Entertainment is amazing. Looking forward to coming back. Melissa at the pool kept the drinks flo [... read more]wing . Austin in the Buckaneer buffet made sure to welcome us and serve us with great care. Ruon McIntosh in Guest Services is an amazing member to their team and puts customers first. Further more Errando in Public Relations was so helpful when our flight was canceled and we needed help to rebook for the extra night. Looking forward to going to The Moon Palace again, preferably next week but most likely next winter again. Respectfully, Nick S. and Family

AMAZING RESORT!!??

The grounds overall are very well maintained . A few minor things need to be upgraded but that's part of upkeeping that they are trying to repair due volume. The dining experience is 5 stars. Hotel rooms are clean but need a few updates due to volume again. Amenities are 5 stars. Anything you need they have : " what the customer wants the customer gets". Families will be pleased with so much choice. Entertainment is amazing. Looking forward to coming back. Melissa at the pool kept the drinks flo [... read more]wing . Austin in the Buckaneer buffet made sure to welcome us and serve us with great care. Ruan McIntosh in Public Relations is an amazing member to their team and puts customers first. Looking forward to going to The Moon Palace again, preferably next week but most likely next winter again. Respectfully, Nick Scountrianos and Family

Moon Palace Ocho Rios

Beautiful hotel, with nice modern rooms. Great friendly and welcoming staff. Food was very good and desserts especially were amazing. Beach is also beautiful with lots of chairs at Jerk Hut was one of my favourites in addition to the Italian restaurant. It has great ambiance.

An amazing resort.

The staff were warm, friendly, attentive and helpful. People from diverse backgrounds stayed at this resort and were all made to feel welcome. The location was great but for the 2 hours drive from the airport to get there. The food was okay. Lots to eat of course. Room service was top notch. The fridge was well stocked. A bottle of wine in our room to top it off. Love the villas.

Amazing resort!

Amazing place to stay. Very clean and lots of amenities. Lots of activities to sign up for, everyone is very friendly. Stacey-Ann in Beach and Pool is amazing! The boys on the catamaran also work really hard.

We will be back!

Stacy-Ann and Johnoy by the pool, and Dookie and Joseph at Pier 8… Phenomenal service and entertainment! Stacy-Ann was with us every day, and has such a lovely soul. Thank you to all the staff - Very attentive, genuine staff, creating a happy atmosphere for the entire trip. Not to mention the beautiful location and delicious food. 10/10 we will miss you and we will be back !!!

Relaxing Family Holiday

Facilities were well maintained and clean. Hotel staff were eager to provide service and please their clientele especially the entertainment staff with the children. Meal options were numerous, the Asian restaurant “Momo” was a clear favourite and offered cuisine of high quality and offered entertainment from the chefs, warranting the need for reservations. I wish we had sampled this option earlier! The Italian and seafood restaurant options were not up to the same quality and could be impro [... read more]ved slightly. The Buffet was always a solid choice and provided plenty of options. The flow rider and water slide were loved by the kids but their clear favourite was swimming with the dolphins! Outside tour options were fun especially Dunn’s river falls and Mystic Mountain. Probably one of the only issues was the 2hr transit between the resort and the airport

Amazing resort 5 star in our books

This resort exceeded our expectations!! The people alone were unbelievable.. from servers to cooks to bartenders to entertainment staff!! The grounds were impeccably kept up.. honestly a resort I will Refer to many many people !

Best family resort

Stayed here with my family of six, we all had the best vacation ever! So much to do for all ages. The location was awesome for our little Boys! They loved all the activities and the kids club. We would return again for sure!

Great resort

Excellent service, food was excellent rooms are new and high end. The Italian and Japanese restaurants were outstanding, in future I would alternate between those two throughout the trip. I would recommend this place

Fantastic Family Vacation

Traveled as a family of 5 from Jan 25 to Feb 1st. Yes, this hotel is far from Montego Bay International Airport but it's well worth the drive!!! I've traveled enough to know that rarely do the online pictures and promotions accurately represent the hotel - this is not the case with Moon Palace Jamaica. We arrived at 9:30 pm, we were greeted with a flower, cool drink and cold towel. Check in was smooth, we were escorted to our room and given a quick tour on the way which was very informativ [... read more]e. The rooms were exactly as shown online, with everything included that we had expected! We had a family deluxe suite which is essentially 2 rooms in one. The food, grounds and staff were all remarkable. Of course, there is no such thing as perfection, there were little things in our room such as the bathroom door not locking properly etc. but the way the hotel handled it was extraordinary, not only was the issue(s) resolved immediately but a call was made to the room immediately following to ensure that expectations had been met! I had read several complaints regarding the adjoining room doors so I wasn't surprised to find that the doors connecting the rooms were very awkward. Clearly it was an afterthought as the adjoining doors open out into the rooms. They are located right at the front door so it can prove to be quite difficult getting in and out, room service etc. We were on the 7th floor and the hotel was not very busy so the turn down service didn't really work out for us. They arrived at our floor around 5pm - just as we were back in our room getting ready for dinner. We always got fresh towels etc. but only one day were we out of the room and actually got the service! Did these things alter how we felt about our vacation? Not in the least!!! This is an amazing hotel and we had a fantastic time! I just want to keep things in perspective. There is no such thing as perfection but let me say this hotel comes pretty darn close. The staff are thoughtful, kind and genuine. Tips were appreciated but I never felt they were expected. Customer service is a top priority here. This is not an inexpensive vacation but it is well worth it. If you are looking for a special getaway, then I would certainly recommend the Moon Palace Jamaica!!!!!

Potential in the luxury!

Our vacation was from Nov. 28th - Dec.5th and we found there was a lull in vibrancy and entertainment. The staff seemed bored and some, even kurt/rude. There was an initial room error that was only recified after we were given ample attitude from a front desk staff member. The highlight of our stay was the food and physical appearance of the property - very clean and luxurious. Great spa.

A piece of heaven!

Amazing resort and even more amazing people! I had read great reviews about this place and had high expectations, and I will say that all my expectations were met and exceeded. The resort credits were amazing as we did so much with them. A treatment at the spa is a must! They give you a water treatment for an hour prior to your massage and that’s to die for! Beautiful spa. The food at the buffet needs variety, we rarely ate there, only for lunches as there wasn’t much to eat. The other resta [... read more]urants were good but overall the resort needs to add more variety to their food. People were amazing, coco and romaine from entertainment, and Ricardo from the Italian restaurant. Ricardo remembered our individual names after the first visit! My two boys loved him. The beach was great, the town was safe to walk. I went with a 9 and 15 year old and they had so much fun as the resort has so much to offer. Other than food variety, the only other issue was the size of rooms; they were too small for a family of 4. Some other resorts offer more space in their standard rooms.

Highly recommended

We loved the Moon Palace. Rooms were very clean (albeit a little small) and well stocked. Food was amazing, as were the drinks. The staff was friendly and go out of their way for guests. The beach was very clean and the water calm. The beach was small so be prepared for that if you are someone who likes long walks along the beach. Also know it is about an hour and a half ride from the airport to the resort. We also enjoyed the spa at the resort and were able to use our resort credits for it. Ou [... read more]r family would highly recommend Moon Palace.

Exceptional Resort

We have travelled to many islands staying in different resorts, never a Moon Palace until this year. This is a first class hotel large but you never felt overcrowded. Staff was amazing and pleased to serve you. Tip was optional, you were treated the same if you tipped or not. Restaurants plentiful and food outstanding no disappointments at all. Many free outdoor activities for both adult and children. Dolfins on site and well cared for again staff was great dealing with participants. Spa was use [... read more]d, again over all cleanliness, staff supportive and very professional with their approach. Drinks made of quality eg. liquor Grey Goose my favourite.

Great resort for families, couples and weddings!

This was my third visit to this hotel and my favourite. The hotel is clean, food is excellent and I really like the amenities. I'm never bored when I'm there because there are a lot of activities available for everyone. The staff are friendly and seems to like their jobs. However, on this last trip, my husband and I had our wedding vows renewed there and we were disappointed with the service we received from one of the wedding co-ordinators and disappointed with the customer service manager. To [... read more] help solve the problems that we were having with reservations pertaining to our guests, and our wedding cake not being ordered, we requested to see the manager. Instead of a manager, we were sent to see a "team leader" whom was very rude and didn't really seem to care about what we were going through on our wedding day. However, with lots of help and excellent service from Tanya, the staff at Tripcentral we solved the reservation issue. As for the wedding planners, they did everything that they could to make our day a very special day. They came through for us, made up for their mistakes and we got our dream wedding. The remainder of our trip went exceptionally well. This hotel is also a great place for weddings because of the beach view and the beautiful gardens. Overall, the front line staff is what makes this hotel! My husband and I were pleased with how hard they work to make everyone happy. As for the managers and team leaders in the reservation and wedding department, I was very disappointed. Needless to say, we will be returning when they re-open under the new name to see if it will still be our favourite hotel in Ocho Rios, Jamaica.

I love this resort

Overall the staff are wonderful. ..Two bartenders in particular could really spoil your entire vacation. My suggestion to you both. If you wish to work with the public, please be polite and respectful! You can catch more flies with honey!

Jamaican me crazy

The people at The Sunset Jamaica Grande are great! The beach is long and great for walks. Jerk chicken every day for lunch at the beach bar with two evening dinner barbecue's on the beach (the week we were there) had everything including good live entertainment.the hotel had a problem with one of the elevators and some of the furniture is old but the people are fantastic.

Terrible

The food was terrible for the most part. Cold and literally no selections. The service was very poor. Its the first time I went to a hotel and did not tip anyone. That's how bad it was. Upon arrival I asked for a mapp of the property as one was not given, I was told we don't have any go and explore. I would not recommend this chain to anyone.