Fantastic

I’ll keep it short and sweet! All I can say is from day one to booking our trip , everything has been amazing , my first trip on top of that , couldn’t of asked for better service , everyone at the resort was amazing to work with and always greeting you with a beautiful SMILE !! :)!

Best Time EVER!!!

We were fortunate enough to spend 10 days at Jewel Dunn's River Resort. We loved everything about it! The food was good, the hotel was very clean, the staff were so incredibly friendly, the drinks were cold and it was close to some fun attractions. But, the best part was the incredible views this resort offers (ocean on one side and mountains on the other)! We enjoyed a couples massage and the massage therapists were amazing!!! Wish we could go every week! We were very glad we stayed for 1 [... read more]0 days and are ready to go back now! We will certainly be back! Thank you to everyone at Jewel Dunn's for making our first trip to Jamaica one we will never forget and thank you to our travel agent for recommending this wonderful place!

Great Resort!

The staff were amazing. Service was second to none and food was delicious. Grounds were clean and the pools were lovely. Ocean was do warm. We would definitely recommend this resort. Weather was perfect.

Great resort. Great food

Everything was very clean and well kept. Staff were excellent. Food was great and it was very relaxing. Very quiet resort which and relaxing pace. All staff spoke great English and were very helpful. No pushy people trying to sell you stuff either.

Awesome as Usual

Just returned home from the Jewel Dunns River and didn’t want to leave. Everything about this place is great. The staff are amazing! The food is delicious. The pools, hot tubs, beach - divine. The entertainment staff and bar staff really make your day. Kudos to the management and concierge for doing all that they do.

Great experience!

All in all i must say that this was a very beautiful hotel. The hotel itself, the rooms, pool and grounds are kept in amazing shape. Very clean. Food was awesome! I ate my heart out at every meal - and i'm mainly talking about the buffet ! There were 3 à la carte restaurants but we only got to try the Italien one (our own fault). It was some of the best ravioli I've had. Loved the staff, they treat you like family. Overall my only complaint would be the lack of entertainment. I would have liked [... read more] some more ambiance (lack of music throughout the day). Definitely recommended for a relaxing trip.

2nd Anniversary Vacation Jewel Dunn's River Resort Sept.2019

2nd Anniversary Vacation Sept.2019 Some things change some do not. New staff and previous staff. We arrived late due to Airplane delay of 4 hours, this time around took private transfer 1hr15min well worth it !! Greeted with cold towel and cold drink. Check-in was fast , our room was ready. Went to buffet resto Coral Reef While getting our food Met Cheekee from the Entertainment crew he recognized me from last year greeted me and asked if he could sit with us for dinner on his on time amazing  [... read more]that he remembered us from a year ago!! sat with my wife and I . You get a activity bulletin everyday check it for events and Restaurant hours. Jade Samurai resto is the only one you have to make reservations for .Jade was not as good as last year the chef did not interact with the guests just cooked the food and handed out the food no show ,Maybe the chef was having a bad day. the food was good and big portions. All other restos are good. Pools are great. Beach is awesome, clean sand, no seaweed clear water. Events: Honeymoon Anniversary cocktail, Jamaican street dance , Managers cocktail reception, Hermit Crab Races , Beach party, Dinning under the Stars, Beach Dinner and dancing, Karee Okee night , Bling disco every night. All staff are friendly greeting you with a smile, Wagwon, from the heart !!! Special mention to Entertainment crew was fabulous (,Cheeke, Jason, Monique, KeeKee, Brains ) do an incredible job setting up events at pool ,beach , court jester. full of energy dancing, and getting people involved, making people Laugh and have fun, they deserve a raise !!! Mr. O Neil Entertainment Manager Thanks for getting me up to dance for my wife cause I could not sing for her the night before Bartenders: Garnet, Jamar, Ulton Thanks for your great service !!! I hope they will all be there when we return !!! Did one Excursion Climbing Dunns River Falls Better vacation Than last year . Thanks to Marnie Savic for her help in booking this vacation for us!! We will be using Trip central again and of course Marnie.

Great resort

Grounds were consistently clean every day of the stay. The maids also did a very good job in the room when asked. Food was superb! Plenty of options as well besides the buffet. Also had many events going on throughout the day if you wished to participate. Awesome!

Disappointing service

Staff were miserable, if not miserable, then bored with their job. We rarely tipped. Housekeeping was minimal and the few times we asked for something it took 1-2 hours to have the item restocked. Towels looked as though they were thrown on the towel rack and we did not receive daily housekeeping. 3 days went by and we finally requested housekeeping-they eventually came. The food was basic, nothing glamorous or a reason to return. It is too bad the the restaurants all took their turns to close [... read more]. They should be open for all meals to give more of a variety to customers. The beach was very small. The chairs at the beach were too crowded, no privacy or space. The only impressive aspect of the resort was the spa. The staff were friendly, knowledgeable and were effective in the treatments. We were so impressed we went twice! We wished the entire resort was the same. I did appreciate that we could take food from the restaurant to the pool or to our rooms because we have been to other resorts where we were not allowed to do that. Many areas for below we gave poor rating due to the fact that Jamaica is anti-gay and we are a married lesbian couple. We will NOT be returning to Jamaica.

Great Service, ok food

This hotel is located in Ocho rios, first thing you need to know is that is 2 hours away from the airport so my first recommendation will be, leave on a weekday, airport isn't as busy and you get faster to the hotel. The hotel is pretty, and big enough. Have 1 buffet restaurant and 3 special ones. You only need to make reservation for the Japanese restaurant and you can do it the first night you arrived. The others restaurants are big enough and you can get it in no problem. The Platinum rest [... read more]aurant only allows dressy clothes, long leave shirt and dress shoes for men and women can were a nice cocktail dress. The food in all of those restaurants are very good, very tasty and full of flavour. But what is absolutely amazing is the service. EVERYBODY is friendly, respectful, no one push you to do anything you don't want (like participate on the hotel activities). This is the most valuable thing this hotel have. I will recommend a couples massage, we had one and it was fantastic. The beach is very pretty, like any other Caribbean beach. P.s if you go to the Italian restaurant ask for the lamb chops, best thing ever!!

Liked but didn’t love

I just came back from a 7 night trip to the jewel Dunn’s river resort and spa. The food was great and the spa was incredible. If you plan on booking a trip here you absolutely need to visit the spa. Upon arrival we were greeted with a drink called the Jamaican Gem, that became my drink of the week! This is not a party resort, but if you’re looking to relax on a quieter resort this is the place. The pool wasn’t the cleanest but we did go on a very windy week so there was a lot of sand, leav [... read more]es and flowers in the pool. The entertainment was good but there were only 5 entertainers, I would have liked to have more of them. The bartenders were great and always had new recommendations for us which was nice. Our sandals were stolen at the pool so I guess it’s not a great idea to leave anything unattended. Locals looking to sell products are allowed right on the resort so you will feel pressure to buy something. There are also locals right at the fence line whistling and yelling to try to get you attention, we didn’t love that.

Fantastic Resort

We could not be happier with our stay. We read the mixed reviews and we’re a little bit skeptical going in. This resort exceeded our expectations. The service was top notch, food/drinks were great, and property was meticulously maintained. We would strongly recommend this resort to anyone, and will 100% return.

Great smaller scale resort!

Overall great experience, everything was well maintained and the food was delicious although sometimes a bit repetitive. As a couple we really enjoyed the "smaller scale adults only" type compared to huge complexes. The ride from the airport is about 2 hours, which for us allowed us to sleep (at 9pm) on the way there and get a private small tour of local areas with our ride on the way back to the airport. The staff was friendly and not too insisting if we didn't feel like participating to all of [... read more] their activities.

Phenomenal Everything!!

We had expected a great time as this well reviewed resort, and ended up with an unbelievable time. The staff were fun & very accommodating. The grounds were pristine & beautiful at all times. The rooms were cozy & I can't say enough about the amazing food... Jerk chicken? Yes please!!!

This resort is a Home away from Home to all!!!

I loved staying at the Jewel, the environment was welcoming and full of love and respect by all. The Jewel I recomend to one and all as an ideal place to get away from you day to day, with lots of activities and such a fun environment. At the Jewel you never feel like a customer, they make you feel as if your family. One love, One heart as they say!.

Sliding downhill

We were at this resort two years ago, and were surprised at the changes since that time. It has changed ownership, and not for the better. Although the Island is beautiful the resort has changed somewhat for the worse. Things that were looking worn down last visit look worse, many cracked tiles in bathrooms and every public restroom we used had at least one stall out of order. Elevators for Diamond building only barely worked, and each floor button needed to be pushed to hopefully get you to the [... read more] correct floor, if they were operational. A guest in our group was told “Sorry you have to exercise on your holiday” when confronted about the elevator hardly working.Sadly, the next door resort is under major construction (which Jewel can’t be responsible for) however, they kept putting guests into rooms on the very noisy side, and then it was very difficult to be moved. Staff were clearly stretched with the extra people, and although they tried very hard to be helpful there were not enough people to go around. During several days they had corporate groups in the resort, so for the most part staff was seeing to their needs (should mention the grill, bar, and bathrooms were pretty much running over with guests so people staying at the resort needed to eat, drink, and pee elsewhere during those times). Very sad they didn’t have a lot of mixes for drinks, even something as we’ll known as the Bob Marley could not be made. We heard lots of complaints about the elevator, drinks, and also many guests did not have good working A/C units. One major difference was the price for excursions the resort offers, most have tripled in price since last we visited (and they were high last time compared to private tour companies) so we didn’t book anything through the resort. On the positive side, the Island and grounds are gorgeous, and some of the great staff still stayed on despite the new owners. Vidal is amazing, try sailing with him, he is also funny and knows all about the island and the watersports. George was an amazing waiter, thanks for the laughs! Aside from the one rude front desk staff (the exercise comment), all others were pleasant and helpful. Angela from the gift shop gave us great advice on using the jerk chicken marinade. Check in is usually a leisurely affair, but they got us in quickly when we mentioned medical issues, and we all eventually got put into rooms that were quiet and had working A/C. Food was good and plentiful, surf and turf at the Platinum and our chef at the Jade were awesome. Damion and O’Neil were our best bartenders, and we followed them to their various workstations for Uncle Sam drinks. Thanks for a good time!

Not a resort worth the money

The grounds were nicely kept. The people very friendly the food was excellent on the negative side. Travel agents in the past always claimed they or someone else in their office visits the properties. Obviously not the case here. The riu hotel next door was being demolished the jack hammering was non stop all day long the balcony was unusable due to the noise and the huge amount of unbreathable dust on the balcony the room was uninhabitable during the day for rest or television due to the racket [... read more]. Also the conceirge never answered the phone. The extra for oceanfront and conceirge was a complete waste of money The elevator was broken every day. We were trapped multiple times and my wife and I were forced to take the stairs (her with 2 knee replacements ????). I will never return here or use the agency again as it was not properly screened. All in all not a trip to remember

Nice resort

The grounds were nicely kept. The people very friendly the food was excellent on the negative side. Travel agents in the past always claimed they or someone else in their office visits the properties. Obviously not the case here. The riu hotel next door was being demolished the jack hammering was non stop all day long the balcony was unusable due to the noise and the huge amount of unbreathable dust on the balcony the room was uninhabitable during the day for rest or television due to the racket [... read more]. Also the conceirge never answered the phone. The extra for oceanfront and conceirge was a complete waste of money The elevator was broken every day. We were trapped multiple times and my wife and I were forced to take the stairs (her with 2 knee replacements ????). I will never return here or use the agency again as it was not properly screened. All in all not a trip to remember

Wonderful Vacation at the Jewel Dunn’s River

Although it is an older resort, the grounds are well maintained and the resort is very clean. What I loved the most about the Jewel is that it is a smaller resort so everything is close by... restaurant pools and the beach. Not a huge beach waterfront, but good size compared to others in Jamaica outside of Negril. Rooms are very spacious, we stayed in a Oceanview Sapphire room. Only negative about the room is the bed was not as comfortable as I had hoped. Good size private balcony overlooki [... read more]ng the pool and Ocean... great place to have a morning coffee. Main Buffet restaurant is where we had breakfast every morning... both traditional and local offerings with plenty of variety. Although we never had lunch there, part of our group did and they enjoyed it. Overall the food was very good. Hot Oven Pizzas in the courtyard were delicious, absolutely loved the crust. Also Jerk Chicken on the grill. The hamburgers were also amazing. We did the Italian on two of the evenings... once inside and the other on the deck overlooking the pier and beach... service was great and we all enjoyed our meals. The Jade restaurant is quite nice and we enjoyed our dinner while Chef prepared the food Teppanyaki style. You didn’t choose a main, they offered everyone chicken, shrimp and steak ... food was great, however felt a bit rushed, perhaps because we were an early seating. Although we didn’t actually eat at the Platinum Steak House, our spouses surprised us with a private dinner on the beach for our group of 12.... we had two dedicated servers Peggy and Kurt and they we amazing!! The resort had organized a dinner on the pier one evening; however do to winds it was moved inside the Disco the “Bling”... other than the dinner on the beach, the Bling Dinner was by far the best dinner during our stay.... the set-up, the 5 course meal and entertainment by a spectacular violinist will make it a night to remember. The ambiance of that evening blew us away. We spent most of our time at the smaller pool, it was quiet and we never had a problem with chairs . You always fine your favourite Bartender, and ours was Damion... we made our way to whatever bar he was working... and because the resort is small, it was never a distance to go anywhere. Staff overall at this resort are very friendly and accommodating. Only issue we had was with the Front Desk... they were maybe understaffed... always waited for service... and even if they were doing something on the computer and not serving another guest, they never acknowledged your presence. This is the only service area that was negative. This would have been my third time in Jamaica, and my favourite resort to date if you look at the overall service food and accommodation. We stayed at the Riu next door which was nicer and newer, however found the resort a bit bigger than my liking, and the food was good but not as good as the Jewel. We would definitely look at staying there again if we returned to Ocho Rios; however, next trip, hoping to make it to Negril. Highly recommend the Jewel Dunn’s River, it is a great property a Big Bang for your buck...

A little bit of paradise

The grounds were kept very clean. The staff was always busy making sure things were kept tidy. Beautiful flowers and trees made the grounds look amazing. Food was very good and there was always such a variety to chose from. The rooms were kept clean. Only complaint were the tiny bathrooms. Staff everywhere were very pleasant and accomadating. Enjoyed my stay.