Hotel and staff need big improvement

We went through 5 rooms checking in because nothing was working in them/ example ….Room key would not open the door no hot water in shower hair blower stopped working no air conditioning not working just to name a few. The food was terrible and service was like we were invisable. We were ignored. No entertainment because it is only an all inclusive hotel for a few.

Great staff

This was my 3rd year in a row staying at the Emporio, the great part about it is the service. Private cabanas at the beach are included and the service is great, food and drinks bought to you all day. The staff go out of their way to help you and are always working hard to service visitors. My family and I have loved stayed at Emporio, but this year we did have some service issues with check-in. Right away I noticed something was different and found out that management changed. Cesar is the [... read more] new manager and he lacks service skills, he has no appreciation for efficiency in the check-in process after a long day of travelling. There were 8 people in my party, with 4 room reservations and Cesar made the check-in process frustrating and lengthy. Then when I was not happy and found out he was the manager I was shocked. He has such poor mannerisms and seemed incompetent. I literally watched him click on a keyboard for 20 min and he still couldn't answer where my rooms were. If the resort were full of people like Cesar I would never return, but the other staff are amazing. Raul and Javier by the pool, Alexandro and Felix at the beach cabanas. Marlon cooking eggs every morning, and Giovanni serving the restaurant at night. Everyone is so happy and friendly and will go out of their way for you - except Cesar. Sadly I saw other "supervisors" actually sleeping while working. The frontline staff work so hard to keep customers happy and coming back and Cesar's management is ruining this. I will go back again though because the staff we deal with every day is so amazing.

Great Resort!

My husband and I recently spent a week at the Hotel Emporio and it was a wonderful vacation! The rooms were beautiful and clean with comfortable beds and include a balcony looking out to the ocean. There was great food that's available all throughout the day and great staff that would serve us poolside. The three different pools are all beautiful and I found the resort easy to navigate. It is overall a very classy hotel- they didn't cheap out on any of the details and it made the vacation that m [... read more]uch greater!

Nice resort

Very friendly staff and a very nice clean resort. We had a great time at Emporio Acapulco. The only problem is that there is a lack of young people, me and my girlfriend are in our mid 20s and we felt that we were the only people from north America in the whole city in this age group. Acapulco is very safe, people need to stop being ignorant and check out this amazing place for themselves.