Stunning beach and the best staff ever!

This resort was perfect and I loved how small and quaint it was! Rudy, Barbara, Yoni, Anita, Yosemi, Hector, Reinel, Alex, Maikel, Jamilla, Eduardo, whistling guy and pizza guy were all amazing staff!

Simply fantastic resort

The resort was great very friendly staff beautiful views clean rooms and dining areas and a amazing beach looking out your own villa at the ocean was breath taking the entertainment and staff were fabulous Rudy the entertainment manager treated us like family the bartenders were very good and efficient at taking care of all visitors we had a memorable holiday and would go back there again all in all a great place to visit

Good resort

We really enjoyed our stay at this resort. Its a nice quiet, small resort. There were no line ups. There were lots of beach and pool lounge chairs available. The bravh is magnificent. The rooms were in need of upgrading but it was no problem for us as we were only using them to sleep and bath. The staff on the resort were amazing! The only complaint I have is the lack of free WiFi. You had to buy minutes and signal was limited to the lounge/bar areas. Nothing in the rooms. Overall a good vacat [... read more]ion spot. I will definately return.

Comfortable Friendly Resort

Small and Comfortable. Best beach in Cuba as far as I am concerned. Very clean. Staff is friendly and amazing. Grounds very well kept. Rooms need some Renovations but everything worked ok. Buffet food needs improvement. Overall I would give this a 4 out of 5.

Worst I experienced in Cuba

The resort is really old or appears so. Small. Service almost non existent. No plates, glasses, no variety of food. All the same. Waiters would not offer water or bring it when you ask them. Snack bar would run out of ingredients all the time. Could not even get a burger or hot dog. Bars would run out of red wine every day. Toilets didn't flush. Air conditioner was leaking leaving a puddle on the floor. Staff would not bring water to rooms. No clean towels unless you ask them. Same for toilet pa [... read more]per. Didn't sweep room or change sheets. Entertainment was poor. No variety, no daily live shows. Only had 2 shows in a week. Restaurant was closed for 4 days. When tried to book, the staff gave us confusing messages. As a result even when we tried to reserve it, they did not have us on their list.

Mixed feelings

The hotel left a mixed impression. On one hand the room was good-airy, high ceiling, no mould, no mosquitoes, excellent water pressure on the second floor. People working there are really nice. On the other hand the food was one of the worst in quality and selection until the last day, then it suddenly was quite good! The cocktails and coffee were good. The speciality restaurant was not easy to book but 2 meals there and the service were quite good. The grounds are a little abandoned and delipit [... read more]ated especially closer to the beach. Is it difficult to collect fallen palm leaves and debris from the ground?- hardly a day work. No tennis table or billiard and not even a show every night. The one show I saw was from a local team was very skillful and professional. In general it feels that it takes a manager or an owner who is interested to make it work and at this moment it does not seem that there is such an interest. Of course the location is very good and a beach is perfect for long walks, joggings, swimming, wading. I saw several big fish of the pier and went snorkelling. Good potential in this hotel. Cuban people, please give leftovers to your cats. Without tourists they are starving. And fresh water please, the chlorine one is not good for drinking.

Our favourite resort

We were here for 2 weeks on our 18th visit to the hotel! Obviously we love it! Things have changed over time for sure. The people could not be better! The service, welcoming, beach are 💯. Food can improve based on what I have seen in the past and water in the room everyday is essential! Other than that this is the place for us for sure! We continue to return twice a year, it’s like a marriage! Dedicated!

Great Little Resort

Hotel was older, as expected, low staff and low occupancy and also saw a lot of rooms not using or under renovation. Visited here Nov 23-30 2019 and never saw rain, always sunny with a couple spotty cloud days. No more nude beach as the MGM is fully open and taken up the older west beach area. However, discreet suntan lines could get worked on to the east, just before the hobies and kayaks at the last few palapas. Food was ok, lotta repeats, omelettes and stir-fry if you wan't greater than roo [... read more]m temperature meals. Beach was magnificent, we walked every day to and from the east marina area and to and from the far side of the MGM. Probably not a place that i would return to but willing to go as a repeater to Sol Cayo Largo, just wish they were open in November, looking forward to going there in late winter/early spring 2020

Return Visit

Just returned, some changes from last year. The grounds are nice as usual and Beach is cleaned of seaweed every couple of days. Hotel not too busy so food choices a bit more restrictive. Rooms being painted, some need work still. Overall for the price we paid it was ok. Service was fantastic and our maid took excellent care of us.

The staff makes this a great resort to visit,many repeat customers.

This was my 4 time at Sol Cayo Guillermo, yes this is one of the oldest resorts in the area and does show its age . Rework in areas are being done, my room had just been painted before my visit, the main buffet restaurant was closed for painting and rework so all meals were at the ocean side al la cart restaurant, so not all the normal facilities were available such as pasta station/pizza etc. The resort grounds are in great shape, everywhere,the gardeners work wonders. The front desk staff are  [... read more]very friendly and helpful, as well the bar staff which makes it a great place. Food for Cuba was varied and well cooked, never was hungry or had stomach issues. The beach is one of the best in the area or in fact Cuba . The pool was just repaired / refilled and in great shape .

Incredible experience

We loved the staff, they were So friendly and made you feel welcome We didn’t have any complaints about any part of our trip. The entertainment was a lot of fun to watch and participate in We can’t wait to go back.

Beautiful Beach and Staffs.

We were told it was a 3.5 and it was. The beach was a 10 and so were the staffs. The rooms are in need of repair and the food (stayed at several other Cuba resorts) was limited. Don't get me wrong you won't go hungry but there was only one day with bacon at breakfast. Like other resorts they always had fries. Ran out of their equivalent of 7up most of the week. Overall I have no regrets going to this resort, if you like nice beaches and good service it's good. They need to start renovating [... read more].

Great resort - great value

The resort is not the fanciest on the island nor the most comfortable to sleep, however you are going to Cuba for the ocean and this is a great spot. The Gardeners are the nicest people on the resort but everyone is equally as nice. Food is good. Gets bland and repetitive but you won't get sick. Entertainment was fun. Pool is nice. I would go back.

Beach is a five star

This resort is all about the beach! Quite possible one of the best beaches in the Caribbean. The hotel itself has a few issues, The Beach and the swimming in the ocean has NONE. No issues. Hotel is in a dire need of repair. rooms very dated and many issues linger from the devastating hurricane only 2 years ago. The Sol is a diamond in the rough that needs a lot of polishing. The grounds boast bungalows that look like they belong in a designer resort, but as soon as you enter or climb the cru [... read more]mbled stairs, the illusion dies. Beds need to be replaced as well as pillows and blankets. Buffet food is okay, in fact quite good. The issue is the amounts: Get to buffet first call or risk no deserts at all. 6:30 door opens for dinner buffet, and 6:45 the nice deserts are gone. The a la cartes are quite good and worth the trouble, but they need a better reservation system. It seemed to change daily. Would go back indeed if we ever decide to visit same resort twice, as the beach was worth it. We got a great 14 day deal at a price that most people pay for 7 days, so we had a lower expectations that was surpassed by the beach, the food and the great staff.

Beautiful beach and ocean

My hubby and I flew from Hamilton on Air Transat on 24th Feb and stayed at SCG for 2 weeks. We flew out in very strong winds so the plane had to be lightened which meant leaving behind 28 suitcases. Fortunately for us our cases arrived with us and the others were to be sent on the next day. Our room 919 on the second floor was kept clean daily by our maid whose name I forget. She made sure we had clean towels every day and sheets were changed when needed. We had lots of hot water and a comfy [... read more] king size bed. Our room was close to everything but care had to taken when going up the stairs as a lot of bars on the railing was missing. This resort needs many renovations and I read that it will close in May to do some of them. Food was good for Cuba and we enjoyed chicken, fish and pork cooked at the stations and really enjoyed the smoked salmon and shrimp, Cuban ice cream is the best, so delicious. We ate in the Mediterranean, Cuban and Italian al a carte's and found the food to be very good. The Lobby bar and Theatre bar had great cappuccinos and espressos and the staff were fast and friendly. All the staff at this resort always had a smile on their faces. We found Reception staff to be fast, efficient and pleasant and as we arrived late, they informed us that the snack bar had stayed open for us and to go eat and then they would find someone to take our luggage up to our room...which they did. Our friends joined us for our second week but they were not as fortunate as we were. The room they were given was at the very far end of the resort, a long walk, along a dark path. As we are all seniors this was not a good situation for them. They were told they would be moved the next day. That did not happen as the resort was full. It took 2 days to get a room closer to everything and then they had to wait until 5p.m. because reception or it may have been Customer Service allowed the present occupants to pay 10 pesos an hour to stay in the until 3p.m. Needless to say our friends were very upset. Once in the room they were happy for 2 days and then hot water for first shower and cold for second shower. Next day no water at all. They were offered another room but of course who wants to keep moving. This was an 80th birthday vacation for our friends so I tried to arrange a surprise dinner at the Mediterranean restaurant for the Mon. or Tues. through Customer Service. They told me a cake would be ordered and champagne. After much back and forth to Customer Service, we finally got a reservation but no cake. Apparently they took so long to arrange it that the cake was not fit to eat. I told my friend the story and we all had a laugh..Surprise.. no cake...lol All in all for my husband and myself it was a good holiday, nice memories with our friends. A good holiday for our friends but a bad taste in the mouth regarding the rooms. This resort will not be a repeat place for us all to go but I think a good place for families as the children seemed to have a good time and the lady who did child care was lovely.

Will not return to this resort

This hotel has the nicest beach area and the grounds are lovely and well taken care off, the Cuban staff are so very helpful and nice, but the management have a lot to learn about tourist, We just came back two weeks ago from S.C. G. and had quite a few problems there that took two days to put us into a room that was a long walk to the restaurants etc. we are an elderly couple with walking problems, the first room was not suitable for us, we had already booked a room closer to the restau [... read more]rant area, but had to keep checking at the desk for help, the second room was much better and closer but alas, no hot water. WE were a party of four, and all of us have been to Cuba and Cayo Coco many times, but will not return to this resort until the management has been changed.

Sol cayo Guillermo soothsayer the Soul.

We were at this resort for the 6th time. We were helped by staff (Yani Danny) t o finally get settled in a room close to the dinning, room, pool, and lobby. I have difficulty walking and the 1st. assigned room was way too far. We truly enjoyed our time at this little jewel of a hotel in Cayo Guillermo. Hopefully we will return again.

Could be an amazing resort

This is a small intimate hotel, that is not maintained. It was unclean with burned-out outside lights and no hot water during the day. The fridge was never stocked unless we specifically left a note for water. We found cockroaches under food plates, and did not like that the food was the same everyday, and not very tasty at that. Staff seemed unhappy so at times were rude. Nothing to do at the hotel as there were no amenities and no organized activities. Only plus was the beach is beautiful [... read more] - white sands and clear water.

Amazing beach!

The resort is small quaint and has Cuban charm. Love the tranquillity and the delightful staff sharing big smiles. The downside is the poor desk service made to feel like an intrusion always. The food was absolutely disgusting. same dried out rice. beans. old food recycled..this was very disappointing. very little fresh fruit. tables always dirty. Have been there 4 times and saw such an extreme change. understaffed. Do not expect a beach towel. Was there a week snd was given a used one d [... read more]isguised as clean. Sad to see the change. Weather perfect. entertainment was lovely with talented variety all week. The al la carte was consistent with delicious meals. Made the best if food. just be careful. undercooked old pork and raw chicken..been going to Cuba for years and first time I'll from food. Take a beach towel. protein bars. water bottle and lots gravol if you eat the bad food. Kite boarding fun to watch at the beautiful beach.

Amazing Beach- Friendly Resort Could Use Some Love

Beach- I have been to some of the nicest in the world and this was a top 5 beach. Definitely the best feature of the resort. Beautiful white sand for miles, beautiful, clean, clear aqua water. Lots of shelter. Easy to find beach chairs most days. This beach can be windy on a regular basis though. An even more incredible beach (Playa Pilar) is a short bus ride away for a day trip. Resort- This was my first trip to Cuba and I knew this was not a high end resort so my expectations were low. The  [... read more]resort is small and well layed out which I liked, easy to get everywhere quickly. The pool area was fine. I liked that there was no swim up bar full of drunks. The restaurants, bar and lobby were basic but clean and nice to hang out in. There was free tennis, ping pong, shooting range, paddle boats and kayaks. This resort was affected by the 2017 hurricane but they have done a nice job of restoring the landscaping. Many of the pathways/walkways were in poor condition. Several of the hotel room blocks were a bit rough looking on the outside and it seemed like a good number of rooms were still out of commission following the hurricane. Having seen photos of the damage following the hurricane, they have done an admirable job of restoring the resort with more renovations to come (so I'm told). Again, this is not a high end resort. Food- As a foodie, I was always scared to visit Cuba due to the the horrible reviews I've read about the food. The food was not as good as Mexico and some other destinations I've been to, but I enjoyed every meal. The only real negative was the lack of fresh vegetables some days. Maybe most travellers are turned off by "real" food. The meat is a bit more tough, the fruit tastes great but does not look picture perfect, there is very little processed food in Cuba. That's a good thing. The various pork dishes, sausages, bread and coffee were highlights. The hot dogs were surprisingly good! Great drinks too. Rooms- Our room was clean but in need of updating, and definitely rough around the edges. Renovating the room blocks and surrounding walkways should be the first priority of this resort. Once we got used to our surroundings, we were comfortable for the week. Lots of hot water. Housekeeping did a good job but we didn't get drinking water every day. Staff- Definitely a highlight. Although I prefer to remain anonymous when travelling, the staff were very welcoming, kind and helpful without being intrusive. There was definitely a family atmosphere at the resort with lots of returning guests. I am not interested in the entertainment but it seemed like they made a lot of effort to have activities and shows for the guests. There was some really good background live music in the lobby/bar a couple of nights. Overall- I would recommend this resort if you get a good deal (we got a great deal) but there are better options out there if the price is higher. If you want a cushy, luxurious vacation or want to party, look elsewhere. If you are OK with basic accommodations/facilities and prioritize relaxing on a world class beach over all else, this is a good choice.