Excellent Customer Service

The Resort was very clean. The food was excellent. The staff are very helpful and have fantastic customer service. The nightly entertainment was ok. Was expecting a little more than a jazz band every night. The curious show was good, they needed more of that kind of entertainment. Our room was basic, could have used a makeup table instead of a desk. We found not enough room for bathroom stuff on the sink area, made it look cluttered. The view from our room was spot on, we could see the ocean [... read more] as well as the pool and bar area. We had a few issues with our water in the shower but once brought to the hotels attention they fixed it. My only major complaint is check in. We stood in line for over an hour and half to get a room. That is not acceptable! People were getting frustrated and cutting the line. If there was is an issue with the rooms not being ready, check people in and let them enjoy the resort, they can go back to front desk to get a room assigned with in a hour or two. Or bring more maids on. We will not go back to this resort, only because we decided we prefer a place with no children. This resort is great for family’s.

Great choice

Definitely an enjoyable stay. The water slide and the lazy river was such a nice touch! Beach had lots of waves while we were there but the water was very warm. Lots of seating available at the beach and pool compared to other resorts. Lots of entertainment options every day! Rooms and facilities were a little older and generally hospitality was good. It was very hard to get drinking water as the fridges in the room didn’t supply much, and the bottles you got from the bar were very small. We end [... read more]ed up asking the waiter to fill up our bottles which definitely helped.

I loved the resort

Everyone was so friendly and helpful! Over the week learned our names, we had such a great time. Clean rooms, our room had a beautiful ocean view which was absolutely beautiful. The beach was well maintained , we had so much fun in the lazy river. We did an excursion and the hospitality was exceptional. I would definitely come back.

Amazing Resort & Friendly Staff

The resort was amazing, the staff were so friendly and warming. The lazy river and the bartenders at the pool bar had to be one of the highlights of our trip! The beach was murky but we didn't spend alot of time there so didn't bother us. We absolutely will be coming back just flying with a different company as that was the worst experience ever coming home..

Great Place

The place was very nice. The room were good. The grounds were good. The food was awesome. The drinks were good But no nightlife No entertainment in the evening they do have a disco, but like five people there I went a couple of times Would

Amazing Resort in Montego Bay, Jamaica!!!!

We had an amazing time at this Resort! The pool was incredible! It had a lazy river & a big slide. We had so much fun and were in the water most of the time. The workers were friendly & easy to understand as they spoke English. The food was very good. Our Air Transat representative was hardly at the resort. She had set up a first meeting for the next day at 2:00 and did not show up. We had to call her & finally showed up and told us I am not that late!!! The beach was small & not as n [... read more]ice as some of the other beaches I have been to. The weather was very nice but windy all the time. I would return to this Resort as I loved the Lazy River & the slide!!

Great Resort

The restaurants offered a great variety of food choices. The grounds were clean and the staff were fantastic. We particularly enjoyed the steel drum band and the Ragae music during the evening entertainment.

Beautiful Vacation

Just got back from this resort, I had an awesome stay, staff were friendly, room was clean, food was decent. I’m very fussy with food, but I always found something to eat. Their dinner rolls were amazing….The grounds were kept tidy, the beach was kept tidy, a daunting job keeping up with the seaweed and garbage that comes ashore every night. I would go back tomorrow if I could. The only complaint I had was the evening entertainment was terrible.

Not impressed

I would unfortunately not return to this hotel. Sunwing provided me with a room that faced a construction site, there were always five men outside of my balcony working so I did not get to use it comfortably. The bathroom was dated and did not even have a bathroom fan. The first day I entered the resort I was guilted into attending a meeting that took 3.5 hours away of my Vacation time. They were asking my family to invest 40k this week into the hotel. The food was hit or miss. There was garbage [... read more] and seaweed all over the sand of the beach area ( no one cleaned it, I saw the same garbage for the entire week) and the beach itself was filled with gross seaweed touching your legs and feet. They also have a sign suggesting people wear water shoes and they have sea urchins. Some areas of the hotel are freezing and yet I heard everyone say their air conditioning doesn’t work at night (including mine) Not sure what’s going on there. The accessibility rooms do not have a walk in shower you still need someone to lift you into a tub. There were pilllows randomly around the hotel due to leaks and paying an additional $40 usd to attend the three palms restaurant was not worth it and should have been included at no extra cost. On the bright side, the staff are wonderful. Simply amazing.

Amazing resort!

The resort was beautiful, had numerous restaurant options as well as wide buffet variety. Servers always provided a smile and lovely service. Daily games and activites for the family by the pool, hosted by the entertainment krew. Jordan, Kevesha, Shenai and Zo were great game hosts and always kept the energy high and fun. Check-in and check-out was fast and smooth, had amazing service with Sarahfina at the front desk. She provided complimentary birthday package surprise for both my children. Ove [... read more]rall, great experience, would definitely recommend it and will be going back next year!

Jamaica Rose hall Hilton vacation

Our family had a fascinating week vacation staying at the Rose hall Hilton resort and Spa. All staff and senior management were always helpful and accommodating. Beautiful peoples, great foods and amazing resorts. Look forward to returning again to beautiful Jamaica. Ron.

Excellent food and location

This was far from our first time to Jamaica. Food options were extensive, and very tasty. Coffee shop was fantastic. Staff and food and drink options were top notch. Staff at most were very pleasant and helpful. Hotel is mid sized, and easily walkable. Hotel rooms well appointed, but could use a refresh here and there, and in parts of the hotel in general. Although towel cards were not distributed to us, we kept being asked for them. This is a outdated practice that should be scr [... read more]apped. Shelter from the sun was also an issue. Although more umbrellas have been on order for many months, awnings and other options could be looked at for other areas in the meantime. Lazy river/slides are awesome. Evening entertainment was so/so. My only real negative is the expected tipping, everywhere. More than any other hotel in Jamaica I’ve ever been to.

Great Place

Was down there over New Years. No problems with the flights but I would recommend carry on and not checking bags. Heard lots of stories of missing baggage. Transfer from the airport seamless. Check in seamless. They can change larger US bills into 1s and 5s for tips. Bring some US cash. The resort was great. Rooms clean, buffet good. Went to the Caribbean, Italian and Seafood restaurants. All good. Pool was good. Beach was good. Sometimes the service was a little slow (but it is Jamai [... read more]ca). All good, would recommend

Average resort

We looked at a lot of reviews before we made our decision to stay at this resort but the very favourable reviews did not reflect reality. Rooms were very average and a bit dated, albeit clean. Walls were paper thin, so we could hear neighbors in other rooms- very noisy. Food was quite good. Most Hotel staff were lovely and worked hard to offer good service. Pictures of resort were incredibly well done and made it appear nicer than it was but overall it was a decent experience.

Amazing Time. Simply Awesome Resort

Great Family Hotel. Service is good, Food is Good, Top Shelf alcohol ( I drank Hennesey and Gray Goose all week) Place is beautiful. Staff is really nice. Beach is really nice , Pools are fantastic. Don't overthink it. Just GO!

Great Hotel

The hotel was just perfect. Wasn't too big, walks to get places were short and the staff was amazing. As usual for jamaica, the food was amazing. The only thing that can be inproved is more activities for the kids from the staff. For a family resort it was surprising to see nothing for the kids being done. Pool amd water slides were fantastic.

Great Staff, well kept resort.

While this resort shows some dated wear, understandable given 2 yrs of covid. It was very clean and the staff was excellent. Food was very good to great for our liking. This was our 3rd time at this resort, it is fantastic for families.

Great vacation

It was great but not without it’s problems. We liked many of the staff but three went above and beyond in our opinion. That would be our house keeper Collette, Rayjay who took care of cabanas by the water slide and our concierge Tyjane. They made our stay better and we look to return.

Great Waterpark

The grounds were beautiful but the resort is very small. Beach is rocky and big waves. Ai conditioning didn't work. we were offered on our fourth day to relocate to the Iberostar. Much better resort and we were not charged anything extra. Iberostar was amazing

Fantastic vacation!

We just returned from a fabulous week at this resort. The hotel and grounds were kept in pristine condition and the Covid protocol went above and beyond our expectations. They took great care to ensure that both their employees and guests are kept safe. The wearing of masks was compulsory throughout the whole resort, with the servers wearing goggles, a face screen and a mask. Hand sanitizer stations were in abundance and they had an attendant sanitizing the buttons on the elevator. The food  [... read more]was amazing and the Jamaican people were warm, friendly and accommodating, as always. We would definitely stay at this hotel again 😊