Can’t wait to go back

From the moment we got to the Couples lounge we were promptly greeted, bags looked after, shuttle to hotel was comfortable, we were treated so well the entire trip! Our room was perfect, food was amazing. Shout out to our amazing house keeper in D block Ivaney, she kept our room so organized and clean and was so kind to us. Shout out to Taj at the beach grill for cooking up awesome meals and teaching us about Jamaican cuisine and culture. Thanks Couples we will be back

We love Couples Sand Souci!

Fantastic, small, private resort. Perfect for quiet time together. You can be social if you wish, but the staff and other guests really respect your mood either way. The staff is lovely, food is great and we really love the beach and the amenities.

Won't be returning to any Couples resort.

Upon arriving a ground floor room wasn't ready. The shower didn't have a shower head. The shower floor was made of river stones, very pain painful. The resort is very hilly with lots of stairs, not suitable for anyone with mobility issues. One night they were serving lobster tail. My wife loves lobster. She was told she could have as many has she wants. After 2 tails they refused to give her any more. The service at the main restaurant has not very good. I asked 3 time for a diet coke whic [... read more]h was not given, I had to go to the bar myself to get it. I asked for ketchup for my fries, they brought me a small container with a drop of ketchup. I had to search for bottle which was reluctantly given to me. When asking for an additional serving, they would ignore the request. Most foods were hot spicy which we are allergic to so the selections were extremely limited for us. Overall not an enjoyable stay.

Nice Resort

Pros: Nice size rooms, clean, cool, good house keeping, views, staff is friendly, kind and helpful, food was good and agin staff is pleasant to interact with, top notch service with a smile, premium liquor, good bar service, lots to do, beautiful beach front, theme night is great, enjoyed the evening entertainment, all around great experience and highly recommend Cons: No bar service by spa pool area, employees at activity centre are aggressive for upselling boating excursions, no local cu [... read more]isine was really ever offered during my 5 day stay and had to go off site to experience local cuisine

Enjoyed our visit

A stunning resort, well-maintained with a caring and friendly staff. We were a little surprised that so many people used the 2nd beach to sunbathe in the nude, but it left more chairs for us. Loved our room and the food was extremely good and plentiful. No complaints at all.

Excellent Beach Getaway!

Beautiful resort with waterfalls, private beach amazing views. The food and service are excellent, every room is modern, comfy. Low guest count therefore never fighting over beach chairs, no lines. Very calm resort but with enough nightly entertainment. I would only want a different variation on entertainment , it was only live music while we were there, sometimes some sort of show would be nice to see. If you can get past the 1.5-2 hour long drive, its 10/10.

Beautiful resort!

This was our second time @ CSS in the last couple of years. The grounds are very tropical, basically situated in a jungle! Groundskeepers were always maintaining them. The food at all the restaurants is 5*, and the staff are very friendly and efficient. Our room was always cleaned and tidied up in a timely manner. The staff always wore face masks due to Covid-19, but we felt very safe at all times. We hope to be back in December 2022!

Wonderful, peaceful resort

Beautiful resort. This is the second time we have been here. We have been to quite a few all-inclusive resorts over the years, and this is the only one we have chosen to return to. Excellent and friendly service and beautiful grounds. We stayed in a beach front room which are the most up to date (A and B block). Beach is small but no difficulty getting lounge chairs in sun or shade. No beach vendors to contend with. Three very nice pools and two hot tubs on the grounds. Their NO TIPPING policy i [... read more]s a huge reason we love this resort - it is truly all inclusive with no need to carry around American money and no favouritism among the staff. It felt very safe during COVID - the staff all wears masks and the guests all wear masks inside any buildings/restaurants. Hands are sanitized and a glove provided at buffets. A lot of the staff are vaccinated. COVID PCR tests provided free of charge on the resort as required to return to Canada. All very well organized.

5th Time visiting our friends here - and won't be the last!

This was our first trip back to Jamaica since Covid has altered our lives, and Couples didn't disappoint. Enhanced cleaning protocols were in place, staff were well prepared, and for the first time in months, life almost felt normal. Food quality was amazing, and the lineups at the buffet actually moved quicker with staff serving than they have in the past when it was "help yourself". It was interesting to note how the guests handled mask protocols, since they were required for internal space [... read more]s, yet some people chose to ignore that mandate. In general, the hotel and staff were amazing. If you are looking for a bit of normal in your life again, please don't hesitate to visit.

Couples San Souci was wonderful as always.

Our room was lovely and well looked after as were the resturants, beaches and bars. The food is exceptional and the martini bar, although quite the hike to get to, was always worth the climb up the stairs. Christmas and New Year celebrations were terrific and the food plentiful, all under the marque tents that were set up on the main lawn in a day and a half, quite amazing. We went to the repeaters' dinner on the pool deck (about 60 or 70 of us) and only complaint was that the music was a bit  [... read more]loud so it was difficult to hear conversation across the table ( it was only a flutist playing, maybe he should have been further back). The lighting could have been better on the tables. The staff are wonderful, very friendly and happy.

Beautiful resort

Resort was beautiful, and the staff was amazing. Good food, beautiful surroundings and great food. My only complaint is the tipping policy- the resort claims to have a strict no tipping policy, however in certain situations the staff seems to expect a tip. I have no problem with tipping, but being unsure whether to rip or not was a bit uncomfortable

Amazing Resort

Just returned from 7 day vacation to Couples San Souci, can’t say enough about this resort , the staff were fabulous, the rooms were great and cannot say enough about the restaurants and the food was the best we have ever had. We will be going back for sure.

Amazing Resort

This was a memorable vacation. The resort was beyond our expectations. The room was very big, clean and OMG the Ocean View was the icing on our cake. The numerous swimming pools, and bars were very convenient. The food was Excellent and the Ocean was so clean and blue. Numerous activities to partake but even if you did not want to go out of the resort, your day was still great. The evening entertainment was Great, the live bands were amazing. The staff were very friendly and service was E [... read more]xcellent. The only down side was the TV which kept freezing every so often but who really cares about TV when you are having such a good time.

Great resort great vacation

The staff were excellent. Plenty of restaurants and bars. The food was flavorful and plentiful. Room service was easy and a great way to start the day before relaxing by the pool. Entertainment was varied, something for everyone. Fun interaction with entertainment staff. Overall, whatever our needs, they were met to the best of staff's abilities.

Home

Couples San Souci is a lovely sprawling 150 room resort. The grounds are one of the many features that keep us returning year after year., that and the staff. It truly is like going home, as you are remembered by staff members after only one trip. It makes returning an amazing feeling. Rooms are functional, not all glamorous like some other resorts, if you are looking for glass and marble this is not the resort for you, however if you are looking to reconnect with your significant other, hav [... read more]e great food, and ambience then this is the place for you. Beaches, there are two, one clothing optional, an the other a regular beach. Both are on the smaller side, however there is no public access to them both, so you do not have the vendors on the beach, which can be both good and bad, if you like people watching. Food is great, they will go out of their way to make sure all dietary needs are met, if you are gluten free, vegan, allergic, or vegetarian, regardless of your needs your covered. This resort has a 90% return rate for a reason!! Gym, inside and air conditioned. Spa, amazing! Room service, prompt!! Again its like going home.

Beautiful Resort and people

We stayed here from April 17-24. We absolutely loved this resort, it's our 3 stay at a Couples Resort. Everything from the staff, grounds and rooms were just perfect. We can't wait to go back. The food was amazing, especially on the special nights. The return guest dinner was amazing. our only complaint was the distance from airport, but totally worth it if you are prepared ahead of time.

Amazing resort

We loved this resort - 3rd time visit! A lot of stairs but we love to walk. The pool areas are the best. The beach isn't great for long walks, we walked the grounds more. All the staff are fantastic!

Lush garden setting amazing

This hotel is set into the side of mountain. Each of the walk up 3 level buildings are at different areas on side of mountain. Lush gardens conceal the elevations. There are plenty of stairs between elevations. If you have ambulatory issues you may not be able to enjoy this resort to it's fullest. There are hidden mineral grotto and hot tubs and quiet zones. There is a mineral pool. Private beach. Food was amazing and beautifully plated. My only complaint is that there was no buffet for dinner  [... read more]so you had to a la carte every night with sit down service. We got back late one night and all food services had ended. Grill didn't open till 11 pm. We had crashed before that.Our suite was ocean front with absolutely beautiful views. Staff were polite courteous and loved to show off their work place. I will be back this place is so totally different from others. It used to be a mineral spa.

Can’t wait to go back!!

This is the third time we have visited Couples San Souci and it definitely won’t be our last. The grounds and views are breathtaking. The staff are the kindest, most hospitable people we have ever come across while on vacation. Our meals have always been top-notch. I can’t think of a single negative when I think of Couples San Souci - all I can think about is when we can go back. I’m missing it already.

Wonderful romantic resort

This resort was everything I was hoping for. We were celebrating our 20th wedding anniversary and wanted to go somewhere special. Couples Sans Souci has beautiful grounds with lots of stone stairs and romantic places to walk. No mosquitoes or insects at all despite the lush tropical vegetation. We stayed in one of the beachfront rooms (block A) and our room was beautiful and newly renovated. The beach was quite small but clean and there were always loungers available in the shade (my preference [... read more]) or sun (my husband’s preference). What really set this resort apart for us was the service - it was fantastic. All of the staff was very friendly and helpful. I loved their no tipping policy - no need to bring your wallet with you anywhere on the resort (unless you chose spa services). This policy was one of the main reasons I chose this resort. There was a mix up with our room when we arrived, and it was handled immediately and to our satisfaction by the front desk staff and management. We met so many nice people at this resort. Many of them are repeat customers which says a lot.