Excellent Clean Resort

We stayed in a one bedroom suite with kitchen and lanai. The suite was spacious, clean and had everything you would need. The bedroom and lanai faced the ocean where we often saw Humpback calves breaching. There are several BBQs in a covered area by the pool which were cleaned daily. The staff were courteous and helpful. We had only two issues. We had reserved this suite 7 months prior through our strip Central agent. We were suppose to get a king bed which we never received. They stated we coul [... read more]d have one but no sheets guaranteed. Odd so we declined. We said that we made the reservation months ago and couldn’t understand why we didn’t get a king. The other issue was the hefty cleaning fees. Over $600 CDN. I don’t understand this cleaning fee now that COVID isn’t such an issue and that the fees should be worked into the pricing. This wasn’t an inexpensive stay. We didn’t receive a deal. Our agent was excellent and managed to have the fees reimbursed. We did t get overly upset. We loved the resort. We just didn’t feel that these fees should be extra. As well, our agent and ourselves were not aware of these fees prior to booking. We new a few Resort taxes would need to be paid. Other than that, be aware and ask questions prior to booking. It is a fantastic resort and Maui was beautiful to explore.

Great location!

We enjoyed our stay at Royal Kahana, it is an older building but suit our needs. The staff are very pleasant and helpful, grounds are clean and well kept. Our unit was clean and worked for us. Would definitely return.

Relaxing vacation

We are a mature couple who was looking for a relaxing one-week vacation in Maui. It was our second visit to Maui. Last time, we stayed in Wailuku and so this time we wanted to be more out West closer to the beaches, Lahaina and the North West shore line. We liked the Royal Kahana building. It was easy to find, the Reception desk staff was friendly, helpful and knowledgeable. There was plenty of parking and the building was well maintained. There were many shops, restaurants and a gas station  [... read more]in the vicinity. The ocean-front condo we got was recently updated and well equiped. It was very comfortable and it had a great view. We enjoyed having breakfasts on the balcony every single day. Upon check-in, we learned that the beach access was closed due to the shore line erosion since this spring. To access the beach, we had to walk three hotels south to the public Kahana beach, which was quite disappointing and defeated the purpose of selecting a beach front resort in the first place. Even more so because we asked our travel agent about the beach access before making the booking in August. We were informed that the beach is quite small but there was no mention about the fact that it is not accessible from Royal Kahana at all. We didn't use the other facilities - the pool or the fitness center. If the beach was accessible, I would give it 4 starts.

Excellent holiday

The ocean front views and excellent location were why we selected this resort. We weren't disappointed. The suite was in excellent condition with granite and modern full kitchen and bathroom. Very comfortable bed and furniture and the tv had about 82 channels while you are waiting for your spouse to get ready. lol The front desk staff was very good and the excursion/concierge desk was very efficient at taking our money. lol The hotel is on excellent Kahana beach and 5 minute drive to the longer  [... read more]award winning Kanapali beach and 15 minutes to the action in Lahaina.