Relaxing Resort

The rooms are great everything clean. The food and staff are amazing. Downside is the walk to the beach. Because that is what I go on vacation for. But if you like to stay at the pool, I would recommend this for you. The pool is heated you can go in early in the morning and in the evening.

Tired Old Resort

If they would just refurbish the old tired bathrooms we could have enjoyed our stay a bit more. The shower door was broken & didn't close proper. Water temperature fluctuated from hot to cold almost burning you at times. Whoever changed the sink certainly wasn't a handyman. Such a poor job the faucet was so close to the wall you couldn't get your hands around them. The tiled vanity top must have been done by a child. Very poor job and grout missing all over. It just didn't look sanitary. The toi [... read more]let seat flopped all over the place and needed tightening. You needed to hold the flush button down or it didn't flush anything down. Apparently the last upgrade was back in the early 80's and it shows. The room had very few plug ins for charging. Our view was the roof of the dining room. Not terribly attractive. Daily maid service was very inconsistent. Sometimes in the morning, sometimes in the afternoon & sometimes in the evening. Should have been more regular. Food was ok but nothing special. Very repetitive . No ice cream but the desserts were good as was the baked bread & buns. The plastic glasses from the bar were rinsed and used over again & again. Yes rinsed not washed. The Mexican employees were always very accommodating & friendly. This was the best part of the experience. I guess you get what you pay for. We like to enjoy the Mexican culture but this was just a bit too dated & shabby for our liking.

Great Smaller Resort With Authentic Mexican Flavour

After thoroughly checking this resort out on line, I decided to give it a try. Not disappointed. Although not on the beach, the location was perfect for us. Nice grounds, gardens, warm pool, plus lots of loungers and shade to enjoy the excellent wait staff. Buffet was fine. Omelette station excellent. Different themes for dinners with Mexican fiesta on Saturday. Special a la carte restaurant was quiet, cool and intimate. Rooms adequate and comfortable. Beach club a short walk if you prefer. Can’ [... read more]t say enough about the staff. Would return again.

Old/new balance

Hacienda , a mature hotel, is a mixture of old school charm that has successfully bridged the old and the new by anticipating the guests needs very well. From the music they play at breakfast, mellow and classical to more lively in the evening, to the wide variety of dishes they serve. Somewhat Spicey for those who like it hot and mild for those who don’t. The music around the pool Is not too loud and more pop and soft rock. Easy on the ears. Every Saturday the hotel hosts a traditio [... read more]nal Mexican Night with a group of very talented and professional dancers who performed traditional dances from the various states in Mexico. The night was MC’d by a songstress with a fabulous voice. They also serve traditional Mexican food from different states which is delicious. The hotel staff were professional , polite and went the extra mile to accommodate guests. We enjoyed our first stay so much, we came back the next year. We would highly recommend this hotel.

Awesome stay!!!

Had a great vacation and stay at the Hacienda Buenaventura!!! The authentic colonial style mexican hotel was perfect......friendly staff, clean and well maintained rooms, warm showers when needed and toilet worked fine!! Flower gardens and pool were immaculate....well done Jaime.....crystal clear water and heated to 88 degrees F.....perfect!!! Bartender and pool waiter kept us well hydrated and the snack bar cook kept us fed during the pool day....your BBQ ribs are to die for!!!! Had a slight [... read more] problem with the tv sound in the room but Nery, the receptionist had a repairman at our door before WE could get back......Awesome....very impressed!! Dining room staff were polite and accomodating and Pauline and America were very kind and pleasant dining room greeters!!! Food was great and varied, and proper food handling performed by staff and guests!! The only thing I think they could do better is entertainment every day instead of every second day and even though the Spanish dancers and singers were great maybe some English speaking entertainment, just for familiarity , and some organized pool entertainment!! Other than that ........ spectacular!!!!!!!! Very affordable and would definitely go back to our knew friends!!!! And will miss my Mexican Coffee in the morning without all their smiles!!!!

Friendly, family-style resort.

The three-story complex has charming Mexican architecture and a low-key vibe. The rooms are older and modest but have comfortable beds and good showers with a small garden patio. The staff are friendly especially restuarant and bar staff. This is a quiet resort with low key music that ends at 10pm. A few younger families but mostly older retired folks are guests so this is not a party place.

Last trip to the Hacienda

the resort is well kept, the staff are fabulous, the food every meal was cold , cold scrambled eggs , cold roasted potatoes . better like hotdogs . this has been my go to location for every vacation opportunity since 1999, approximately7 times . I am self-employed and can not vacation on a regular basis. when I do it has always be the Hacienda. sad to say that will be my last .

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Wasn’t the best resort we’ve been to, when we requested shampoo and towels they didn’t bring it up; had to request it a few times. The accommodations in the room were not that great. The WiFi doesn’t work in the bathroom, we had the door tag on for room service to clean our room and they didn’t, so we didn’t tip. Not the best experience

Rustic Charm

Upon stepping into the hotel lobby one glance to our right revealed a lovely oasis with a pool. The restaurant overlooked this area and provided a nice shady area to eat. The staff were responsive and attentive and happy to assist. The hotel is older and from a different era, that was part of its charm. There was easy access a half a block away to the buses that ran frequently to the Center and Malecón. It was a quick five minute walk to the beach. We would not hesitate to recommend this [... read more] hotel and we hope to return.

Love this resort

I have been going to this resort for many years now. It is very small, quaint and super friendly!! The rooms are always being upgraded and are very clean. The reason I like it so much is because it’s small, you meet new friends that we meet back every year for our vacations. The beach is a short walk or the hotel supplies a shuttle. There is a bar on the beach but the washrooms have been removed. (Downfall ) I consider myself to be a picky eater but always find something to eat. The st [... read more]aff are amazing !!

Good peaceful location, great value

Hotel and facilities are fine and practical. Taxi stand, public transportation access, near a mall, short walk to beach, has beach facilities and a nice pool. Service was excellent, food was good, ambience was relaxed and quiet, parking for rental was easy and free. Rooms were a bit dated but all functioned well. For the price and star rating, the value was great.

Great location

Left and right you’re minutes away on foot from malls, shops and grocery stores and a short drive to downtown and Malecon. For a 3 star resort, food and drinks are great; all the staff and I mean every single one who works in this resort is incredibly polite and attentive. I think they are the main reason this resort thrives despite the hotel being old. Our room was clean but part of the ceiling was leaking, shower door won’t close well and shower water not draining well; this needs to be [... read more] addressed immediately. Overall, we are happy with our stay in this resort.

Very happy

I stayed here 4 years ago and loved it. Went back and had same experience. Excellent staff some were the same from last visit. Was disappointed that the beach bar was closed which meant no food or bathrooms at the beach. They did have drinks available. It was affordable and would stay here again.

Really Nice Authentic Mexican Hotel

This was a little older but well maintained hotel. The name "Mexican Charm" is quite fitting because it was charming! Great staff, clean rooms, tasty food. We are a family traveling with a 6 year old. We all loved this hotel. Close to the beach (5 minute walk) and nice beach club. Would definitely go back.

Very nice resort!

This was our second time at the Hacienda Buenaventura. The only downside is that it’s about a five minute walk to the beach and when you go out the front door to get there, you’re on the major road through town so there’s some noise and exhaust fumes. The staff here are exceptional. It’s a small enough hotel that you really get to know your servers, bartenders etc. Most of the staff from our first visit are still there so I assume that they are treated well. Franchesko, the senior  [... read more]of the restaurant waiters was great. The entertainment is limited and there is no disco so it’s a pretty quiet place- not party central. The food does get a bit repetitive after a while and the selection for vegetarians is a bit limited but we don’t go there for gourmet food. The beach club is on a very good part of the beach and the service at the beach bar and snack bar was great. We would definitely recommend this resort to anyone who is looking for a more authentic Mexican experience.

Friendly hotel

No fridge in room, rooms over pool needs renovation, bathroom especially. Food not always hot. No ice cream. However really loved all the extra touches example, shaved ice, cerveshe, pineapple and coconut. Service was great. Staff fabulious. Beautiful gardens, pool super. Beach club adequate.

Fantastic Resort

Found everything on this resort really good,would have liked more variety in the buffet but that’s just me.The staff from the front desk down to the bell boys were very friendly and all go out off their way to help you,pool you could just walk in nice and warm.Air Canada reps leave a lot to be desired ,after finding our transport at the airport our cases were put on Bus,The rep said we have lots off time go have a beer we won’t leave without you.15 mins later the bus is gone luggage and all  [... read more]to the hotel,couldn’t find Air Canada rep anywhere,Thanks to the Mexico Gentelman who made a few phone calls and got us a ride to hotel 2 hours later,No thanks to Air Canada.would recommend this resort to anyone,would not recommend Air Canada.

Great staff

We found the grounds and pool well kept. The staff take pride in all they do. The restaurant staff efficient and friendly. The rooms basic but suit the purpose. The walk to each beach short and simple. The only annoying fact the smoking policy lets people some in pool and all around the pool. The large ash trays can be found right out side the restaurant which is just not acceptable when trying to eat. The smoking was very bothersome as I have asthma and did not realize before booking at this re [... read more]sort. If they had a smoking area away from pool and restaurant I would stay again. Do to the small size I’d only ever do a week as the food never changes. Location was fine.

Charming and traditional,

this was my 3 rd visit in 17 years , absolutely nothing has changed , not that it needed change . All of the staff were fabulous , friendly and happy . Food was traditional Mexican with a nice option for an upgrade at no charge with the all inclusive pass .

Wonderful Resort!!

My son and I stayed there for 7 nights, and we couldn't have been happier with the service, food, entertainment and facilities. The staff were 5 star!! Hotel was very clean, far exceeded my expectations for 3 star. I would 100% stay at this resort again.