Do Not Recommend

The hotel is a very short drive from the airport in a busy commercial area. It is dated and in need of repair. It is said that there are six restaurants to choose from but in reality there is one buffet with poor quality American style food that runs out shortly after opening, an Italian restaurant with food that churned my stomach that was only open on occasion and a Mexican restaurant that was not open once in our week long stay. There is a food truck that serves the entire resort during lunch [... read more] time and again caters to those who prefer American hot dogs and burgers. There is one pool that is crowded by 8am where there are loud classes (aquafit, zumba, games) hosted throughout the day so consider if this is your scene. Bring noise cancelling headphones if you prefer to read quietly. Our first room had broken A/C and faced the loud evening entertainment and we were upgraded without issue to a larger decent room. Unfortunately we found a cockroach crawling on our bed one night which made it hard to enjoy for the remainder of the stay. The staff were great except when it came to the cockroach situation. We asked for a later checkout which was given to us by one staff member but clearly not communicated to anyone else as when we returned to our room we were locked out and the staff were quite rude about it. The one positive is that the view was gorgeous but overall we would not recommend this resort.

Amazing resort

Very nice resort , excellent service nice clean room and very good maid service , we really enjoyed our 2 weeks vacation. This is the resort we stayed on our first vacation to Puerto Vallarta , used to be Holiday Inn.

Very nice resort

Entertainment team were great. Good service and food Overall good vacation resort. Food was okay. Shows were different from other resort.. Entertainment team were very freindly and have good programs specially for kids.

Very nice resort

Entertainment team were great. Good service and food Overall good vacation resort. Food was okay. Shows were different from other resort.. Entertainment team were very freindly and have good programs specially for kids.

Wonderful resort

We really enjoyed our week at the sunscape with our grandaughter beautiful pool lovely grounds great a La cartes wonderful staff here’s a few I remember Omar and Richardo at the swim up bar made my grandaughter awesome virgin mudslides and many other drinks Ivan at the Italian restaurant was amazing Gladis ,veriniece, and Catalina and the omelette girl who spoke wonderful English I forgot her name were all amazing and of course our wonderful lady Cinthia who did an amazing job in our room e [... read more]veryday thank you to all of u hard working people . That being said I do have a bone to pick with the hotel policy of not giving u access to the food or drinks before 1:30 in the afternoon I find that extremely disappointing when u arrive early to the hotel u have to sit around and wait till 1:30 to get a bracelet so u can get something to eat or drink that’s ridiculous I’ve been to many countries on vacation and have never experienced that before I understand waiting for ur room till 3:00 but come on not the food and drink issue hopefully they change that I seen many people walking around fully clothed in that heat waiting until 130 for a drink I felt bad for them anyways I would recommend going if u arrive at the hotel after 1:30 or else I would never go back there so many other wonderful resorts to discover hope this helps anyone wanting to go here nice to be fore warned great if u are going with small kids otherwise do adults only resorts lots of kids here

Great spot

We took family (8of us) for a week over New Years. Was slim picking by the time we booked. Was all good but another time maybe go to one with less small children. The staff were super nice,loved the treats @ coffee bar. Buffet was ok. Drinks were top notch

Weather and Beachfront

We found the resort very clean. The rooms were restocked daily. The staff were amazing! The a la carte dining was served like a 5 star resort. Gorgeous presentation. The buffet did not have much variety though.

Would not recommend

Unfortunately our stay was not good. On the second day I hurt my back and could not walk, my husband was told he could not bring me any food that we had to order room service ( they did waive the fee); when I called I was told she had to call the kitchen and she would call me back. After 3 1/2 hours I had not heard back. I called and asked about a wheel chair and was informed it was $125/day. When I explained I only needed it to go get food they allowed us to get one. The room was not properly  [... read more]cleaned; the sheets were changed once (the day before we left, we were there for 14 days) The food was sub standard; the hotel cleanliness was sub standard; in the morning after the pool was supposedly cleaned we pulled out a large cock roach, the scum around the edge of the pool was very gross, it really needed to be scrubbed. The service was horrible, but I must say the 2 hostesses and only 1 waiter were amazing. I would not recommend this hotel at all.

Excellent Resort

This resort was very good the staff was awesome they bent over backwards to help you out any time you needed assistance ! The grounds were beautiful and well kept ! but extra praise for all the staff who always went that extra mile with the service. I definitely will come back next year for my vacation again !

So so Resort

This hotel needs a major update. The location is great. Close to some amazing restaurants. The pool and chairs need to be cleaner and updated. Please update your entertainment programs.The sound system is incredibly loud and play the same music over and over😩

Great family friendly resort

This resort was very lovely! The staff was amazing and very friendly! The beach was well maintained, and I loved that there was a safe swimming area available. The pool was great and we absolutely loved the swim up bar. We had one night with some very noisy neighbours and the staff was very understanding and supportive of our issues as we had a baby with us. The food was also great, but with a young one with us, we would have liked it if the buffet opened a bit earlier for lunch! Most of all...  [... read more]we absolutely loved the staff! Always happy and helpful!!!

Sunscape PV review

The hotel is very close to the airport; transfers were included. Courteous, accommodating and professional staff - from the airport transfer to housekeeping. As always some items are overlooked but quickly rectified, such as coffee refills, missing towels or stocking the mini fridge with water. Entertainment staff are extremely energetic and engaging. Lots of activities at this resort and the location is convenient. No bracelets issued so always being asked for my room number. Only one poo [... read more]l and it's a bit cold but it wasn't crowded. If you want a lounge chair with shade get there early! The beach is okay but this resort is on "hotel alley" which means many interruptions from vendors. The hotel itself is dated - the bathroom lighting was very poor but the beds were comfortable. Toilet worked very well. WiFi is not included outside the lobby area and is expensive to purchase. The food was good and as expected; you can eat anywhere as long as it's open (no reservations or limitations) however all restaurants are not open every day and when one is closed for dinner, you better line up early at the others. Lots of good restaurants in the area outside the resort within easy walking distance if preferred. I appreciated the daily activity sheet which outlined the restaurants that were open with times, entertainment schedule, temperature, etc. including a daily drink special! For our purposes (we were 3 adults in a room) double beds were a challenge (queen size would have been nice) but we weren't willing to upgrade for the cost. Other detractors include the dark bathroom (makes it hard to get ready; had to use a flashlight), broken toilet seat (which was replaced proactively on day 5) and musty smell (ocean view room). I was a bit disappointed at the price point compared to other resorts we've stayed at however we've always been a 45 minute bus ride from the airport so assuming location is the reason for the higher cost? It was nice to try one right in PV where a quick cab ride let us experience the Malecon. We felt very safe here, inside and outside the resort. Everyone was friendly and welcoming - an overall good experience. Would I recommend to a friend? That depends. It's a smaller resort with still lots to offer and great service but it is dated and about 20% more than previous vacations. I have no other experience within city limits to compare it to so not comfortable referring at this time.

Soso

was not a 4 star For what we paid it was not that great. Beds were OK Wait for just so-so food was too long. Wait was hours if you ordered off a menu but the food was much better. Drinks were good. Beach was only Ok because of the nearby river.

Would not go back

Have to say we were not overly impressed with the resort. The food was average unless you ordered off a menu in which case you needed to put aside hours. If you had the patience the food was very good. The staff - some were OK some did not care. The pool was nice but the beach was only OK because of the river. Would stay further north next time. Rooms were fine, bed was comfortable. Also disappointed going as a group and all of us were spread all over the place. Ian and I had asked how much i [... read more]t would be for an upgrade and they said there were none available and yet we talked to many people who said they had gotten an upgrade at no extra cost. My cousin was moving out of an upgraded room (and had not moved out yet) so they could be closer to their kids so we asked to be moved to their room (we were moving regardless) and they said no was impossible as they had already assigned the room to someone else. Not impressed with the front desk staff at all!

Great location

Hotel is very old, and is showing its age. That being said the staff and location are amazing. Food was just okay, lack of air conditioning in the food areas, even indoor venues made dining a bit uncomfortable. Rooms were also showing their age and again air conditioning was not great.

Good

We stayed for seven days and found the resort to be all very good, but it could use more "a la cartes" restaurants. We found the Italian restaurant to be the best. The employees were very polite and helpful.

Amazing

The all time best holiday ever. Everyone was so sweet. The entertainment guys especially Edwardo were fabulous. Can’t say enough about this hotel. One fall back, dinner meals were not to good. But, I didn’t go hungry. Lol. 😁

Love this place!

had an amazing time at this resort again this is my 2nd time back. Staff are awesome and friendly and great place for kids to enjoy there time as well. Alex our waiter on the beach was awesome got us anything we needed food other then the buffet at night was also really good. Love the location of this resort as well love the food trucks across the street and the mall to go walk around.

Not up to Sunscape standards

The hotel is nicely located, renovations have made an improvement to bringing this hotel up to Sunscape standards but not there yet. Our experience was troublesome right from the Sun Club checkin. They did not have our room selection available!? They did give us a nice room, however we had to move the next morning, before 11:00am!? It is now 8:20pm and we are just heading to our room! Check in was about 90min!? Next morning...We asked if we were to pack up and they would move our luggag [... read more]e to the new room, when available? We were told no they could not!? We were not offered any solution for storing our luggage, until our room would be available at 3:00!? This is the second day of our holiday and we are basically held captive at the resort as we are detained there because we have no place to put our luggage! We spent another hour of our “holiday time”,discussing this unreasonable request before they agreed to move our luggage to our new room, once they had it ready! Which was what we requested. By this point we are stressed out 🥺 WiFi is only available in the lounge area and not always a strong enough signal, at that. The SunClub food was deserts and sandwiches. Not once in 9 days was there anything else. No vegetables or other food!? Premium alcohol was almost non existent! They didn’t even supply kahlua, it was something else, in a none labeled bottle!? I saw a bottle with maybe 3 oz in it, of Grand Mariner the night we checked in and it was never available or seen again, for the remaining 8 days of our stay, for example. I should have seized the moment! They rest of the trip went about the same. Even in the Sun Club area, we had to ask for loungers, after an entire scanning of the resort, daily there were not enough. The plastic glasses at the bars were washed without a dishwasher. There was never any cutlery at the Grill, to eat with!? Which is probably okay if you want to eat guacamole and salsa, for example, with fingers only😳 Every day there was something not quite up to advertised resort amenities!? The entertainment is lacking also. The quality is fine, there is not much of a selection though. The gym is very small but there is some outdoor space available. Towels, mini bar(I only drank the water) not replaced when room was cleaned, daily. We did tip for every service, every day! JS I could continue with the administrative defects but I’m sure you get the just of my review and how our holiday was. Keeping in mind that Mexico is a different country and service is different there than perhaps Canada and the USA, however the simple basic services and amenities are not where they should be, in my opinion. We have travelled to both the Atlantic and Pacific coasts of Mexico, 19 times now, always staying in 4star hotel chains, all inclusive resorts, as well as previously at another Sunscape, and it is my opinion that the management/administration needs work to bring this resort up to its advertised claims. With that said we were very happy with the food, the staff was all ways Mexico 5star; happy, polite and very accommodating. The rooms and common areas were always very clean. The beds were comfortable and we did get to try out 2 different ones 😆

Sunscape family vacation

We had a great family vacation (there were 10 of us all in junior suites). The area was amazing with the contrast of the ocean and the mountains. The thunderstorms at night was fun. Positives-the staff were great. -The view from our junior suite was amazing. -The food in the Italian restaurant and the Mexican restaurant was wonderful. -the activities were fun and kept our 5 children (ages 11 to almost 17) busy and entertained.  [... read more] -the location was good. You could walk to town/stores and it was close to the airport. -if the room would have storage, we would have loved it. There was lots of room and a separation from the sleep area and sitting area was great Negatives-there was nowhere to unpack (no dressers or shelves) although we were in a higher priced room -some of food in the buffet was marginal. The selection was limited. -the fridge was not restocked If you are on a budget this is a great option.