Not worth the money

I recently stayed at Sandals Bahamas resort want to share some feed back. First and foremost, the primary reason for my visit was to celebrate my 25 wedding anniversary's, which I had communicated this in advance with our booking agent, However, upon my arrival, I was informed that my request had not been received. It was only after showing the email from my travel agent that the staff acknowledged the oversight. I was puzzled as to why requests are not properly communicated to the resort,  [... read more]especially when we witness other rooms had “Happy anniversary” and happy birthday” signs on their doors. I also requested an updated room but was given an outdated one. I was told that they were not sure if they could change my room next day and that I had to check back. When I did so, I was informed that they couldn’t change my room until Monday. By that time I decided to forgo the offer, as I did not want to spend another day packing and unpacking. On the third day of my stay, I received a bottle of wine and a card wishing me and my husband a happy anniversary. While I appreciated the gesture, it felt quite impersonal, as the wine was already in the room . A bucket of ice with a bottle of champagne would have been a more thoughtful touch. Moreover, the elevators in our building (west Bay Village) were not operating properly or working at all. our suite was on the 5th floor, and the elevator was not stopping on this floor for the first 3 days of our stay. We either had to go to 6th or 4th floor and use the stairs to get tour floor. This was quite inconvenient and stressful. We’re did let management know about this issue and received a $200.00 USD credit and we appreciated the gesture, but this issue should have been looked after much sooner. I was quite disappointed with the size of the beach.area was very small, and it was not possible to walk on it. There was seaweed in the front of the beach. One day there were some workers removing the seaweed, but they were throwing the seaweed back into the ocean. I believe that this not a solution as the seaweed will get back to shore and prevents us from using that portion of the beach due to seaweed. Additionally, our suite looked outdated. And did not meet my exceptions. I had made several requests when I book my trip three months prior to my departure, but none of them were fulfilled. On a positive note, I must commend the resort’s food, which was amazing. However, there was one night when it took over 2 hours for our food to be served, despite the restaurant not being very busy. When we inquired about the delay, the staff apologized, and we eventually received our meal. Thank you for your attention to this matter.

Ok resort

This resort needs updating especially if you r in the West End Tower. The food is good but temperature is always cool. The private island is amazing! For a Sandals resort I was expecting everything to be perfect.. a bit disappointing Tripcentral was well to work with !!

Amazing Vacation!!

We just spent a week @ Sandals Royal Bahamian May 2024. We had an Absolutely Amazing Time! We stayed in a swim up room on the west side and had nothing but sunshine and Island breeze from when the sun came up until 2 in the afternoon! The Resort itself is kept extremely clean! We felt very safe! It is on a public beach but sandals has security on the beach preventing anyone but Sandals guests on the property! The Resort is a nice size, beach is steps away from rooms! Lots of different food av [... read more]ailable! They cater to your every need! Thanks for making our stay one we will never forget!! If you want perfect weather this is The Place!! Our flight from Toronto was seamless it couldn’t have been better!! And you must visit Sandals Private Island!! Ken & Michelle

Nice resort

I liked the size (not huge resort, which was nice!). Food was really good and top notch drinks. They did not clean our room, one day,,but not a big deal. Ninety percent of the staff were friendly and made us feel welcoming.we enjoyed our time and just wished we had booked a little longer. We tried the spa (was raining, so we managed to get in). The massages were good. They did push their products, but we declined. Our favourite restaurants were Italian and French. The crepe truck were so [... read more] good. Overall, a good time.

Amazing Resort

The hotel was beautiful and well kept. Easy access to restaurants, beach, bars, pools. Very well balanced between the 2 towers. Restaurants were amazing. The staff was extremely friendly and helpful and would always say hello when you passed them anywhere on the resort. They were determined to make your stay perfect! Can't say enough about this place. Only complaint is that our room was in the West tower and we expected a room facing the pool or tropical garden and it faced the public a [... read more]ccess to the beach and a parking lot. First time to the Caribbean and won't be the last to the Bahamas. It was a very clean resort! Didn't really notice any particular Covid protocols other than the cleanliness.

Not what I'd expect from a sandals

Every resort I've been to has poolside service and beach service, so I figured sandals would be top notch... nothing, not one person going around serving drinks/food, maybe if you had butler service it would be better

Fantastic food, diving

- Private Island is super unique and fantastic - food is absolutely fantastic - diving is completely included and was really good. - rooms are lovely and fully stocked with alcohol - pools and hot tubs are wonderful but can be a little chilly

Great vacation

The resort was more contained with everything within walking distance...quiet pool, party pool, restaurants, lobby, rooms and beach. The grounds and beach were pristinely kept, and the staff was friendly. Food was okay, but to be expected for most resort chains. Compared to newer Sandals resort, this one is showing its age a bit and could use some overall updates. Overall, a great vacation!

Great Staff!

First time at a Sandals resort but not the first time in the Bahamas. Resort was clean, well kept and the view was spectacular! Water and beaches were perfect. What made the trip memorable was the staff very friendly, attentive without being annoying. Rented a cabana one day to get out of the sun it was very hot! Our cabana attendants - Sandra and Romano were amazing. Anything we wanted they were ready, willing and able to get for us. Food was good, not spectacular but certainly plentifu [... read more]l. All in all it was a great trip that was well needed

The offshore island made for two vacations in one!

Overall the resort is great. The food was very good at all of the restaurants. There is a restaurant on the offshore island that also serves dinner on select nights but isn't well advertised. The menu is full of seafood options including lobster. The quick boat ride over is fun and you can snorkle with turtles, my husband even saw a huge lobster. There are many shaded areas when you need to cool off. The Windsor side of the hotel is newer and the rooms were well appointed. We didn't have a b [... read more]utler but really didn't need one. The mini bar is stocked with whatever you want, all you have to do is ask. We would recommend this hotel to friends and family!

Beautiful Beaches - Not worth the cost

This was our first time staying at a Sandals. The beach and private island were amazing with the swings, rafts, hammocks and snorkeling. The resort was dated in some areas including the crystal restaurant and showed its age compared to newer places. The buffet was lacking especially with fruit but the a la carte dinners were very good. It was very difficult to get reservations and we could not get into the Kimono Restaurant during our 5 day stay there. We found the drinks to be made especially [... read more] strong and actually had to ask them to dial it back on a couple of occasions. It lacked things like a coffee shop with pastries and things like that to snack on during the day. Our room was a club level oceanview and was adequate but again dated. We spent all of our days on the beach and very much enjoyed ourselves. Other than the piano bar, the evening entertainment was very low key with some singers but no production type shows. We had a great time overall but it was definitely not worth the cost compared to other resorts we have been to and we will not be returning to a Sandals strictly based on what you get for the cost, there are better options.

Very nice resort, not to mention the famous island

It's a nice resort , very well maintained. Large pools for everyone to please. All water sport equipments are very well maintained & secured to use them. Only few hours flight & there is paradise. All resort attendant are there to please & help us as much as they can I think there was a problem with the a/c in our bldg. as the a/c was running all the time, the room was cold as well as the main hall. Should have been rectified quickly as it brings a real cost to the co.

Beautiful Resort with room for improvement

My husband and I did a one bedroom villa with butler service for 7 days. We got picked up at the airport with a Rolls Royce which was fun. The property and beach are absolutely beautiful. I couldn’t ask for more. 10 stars for Butlers-Sean, Denver and Carol. There are 3 major areas that can be improved. 1) Check in time - Waiting 2-3 hours to check in is unacceptable. This needs to be fixed . 2) Housekeeping- Leaving room service plates in the hallway overnight? Really? 3) The food at this reso [... read more]rt just wasn’t great. Not even the restaurants you needed a reservation for. That being said, we got to relax on our Babymoon which was most essential :)

More Than Expected Loved It !!

Just spent 10 days at the Royal Bahamian it was amazing. We had a beachfront walkout with Butler service and I must say it would be hard to travel now without that service. Our butlers Daren, Christopher and Sheldon were great and made a huge impact on our overall experience. These rooms were perfect close to the beach with gorgeous views. Restaurants were very good. Had the lobster at Spices three times. Hoping to go back to this wonderful resort. A special thanks to Julie at Tripcentral.ca  [... read more]for being so helpful and attentive through the whole process.

Can't wait to go back again for a 3rd time!!!

Always an amazing resort. Food is to die for!! Private island is so beautiful!!! Pools were a bit chilly in January when we went and the Windsor suites could use some updating!! Other than that everything else was perfect!

Amazing

The hotel was beautiful the service was excellent and the food was great. Our room was very nice and always clean One thing we were very disappointed was that my wife forgot her winter coat in the room and we called after 45 minutes from checking out and they said not there and was nothing left in the room which is not true cause we even left a pair of my sandals there.

Highly recommended

We had a wonderful relaxing vacation at Sandals Royal Bahamian. The hotel features English Colonial style, the grounds are immaculate, the beach small but clean with plenty of chairs and umbrellas. An outstanding feature is the Sandals off-shore island which you can get to by free shuttle boat from the dock in less than 10 minutes. The Island is quiet and peaceful and has its own spa, restaurant, and lovely treed walking paths complete with zen gardens. Snorkelling is great there are there a [... read more]re loads of fish and turtles to see. Sandals staff were very friendly and helpful and went out of their way to provide you with what you need. Shout out to Ashanti and Tracy who were awesome. Our room was beautiful, clean and had a view of the ocean. If you use the spa, be aware they add 12.5% tip to the bill automatically which is not disclosed up front. All in all, we cannot say enough positive things about this beautiful resort and will definitely be going back !

Sandals Naussa

Excellent resort. Great service and food was exceptional. Would go again. Lots to do between the pool activities and other water sports. Great snorkeling and you must try the scuba diving. The instructors are very professional.

Excellent Resort

The hotel was very nice,well kept, clean, great service. Beautiful resort. The beaches were incredible. The restaurants and food were just amazing the only thing we weren't impressed with was the Italian restaurant. The lamb was raw both times they brought it back to us. The sauce tasted like ketchup and was really poorly done. Other than that it was amazing. Maybe the entertainment could have been more versatile and more music played during the day. The staff was very friendly. Amazing resort  [... read more]though 👌

Amazing Resort & Expierience

This was our first time visiting a Sandals, and it will surely be difficult to find a comparable vacation place! From check in to check out, were were treated with the best service and it was worth every penny! Already planning our next stay at their new Barbados location.