Relaxing week and excellent staff but...

My husband and I enjoyed our week at the Beach Palace. But there are pros and cons. The pros are,beach is amazing,views from the room,beautiful. Roof top view also spectacular! 24 hr Room Service excellent! Poolside and beach service (smokehouse)are nice options and the food provided is very good.They had calamari,wings,nachos hamburgers etc.The servers are topnotch and attentive everywhere! Special shout out to Alfredo at the sports bar,Tereza at the pool/beach service and our maid Luciera! Th [... read more]ey are an asset to the resort for sure! Coffee and Sweet shop also yummy. Top shelf liquor in all bars,personal products in room great quality (Chi) the rooms are large and the beds are very comfortable. Also very clean,even if a little dated. Mini bar well stocked and the app to order additional items is a plus.Night shows were ok, a little better and different than most we have seen at other all inclusives. Now the cons,disappointing lobby,no atmosphere,filled with people selling,memberships excursions, souvenirs etc. Buffet lacking in options of food for breakfast and dinner.we always ate at the pool for lunch. A la cartes were not great. Limited options.Elevators are a little slow but not as bad as I expected. Only one type of beer at the bars, if you don't like Corona,and we don't you are out of luck.That was a huge disappointment! Too many kids in the sports bar. There should be a time when kids have to leave. Resort credits are not what they appear to be.You have to activate them at guest services which is just someone trying to sell you a membership.You still have to pay taxes after you activate so they are useless.Example...sunglasses at the shop are $200 USD,use your credits and still pay $32 USD. Just buy from the guy on the beach. Same quality but cheaper. Pools are small, swim up bar especially. Games at the pool are ok but they do not give prizes. And lastly be careful of the automatic donation charge to your room at check out. They tell you when you check in they are adding $10 to hold your credit card for incidentals but, it's actually a charge for their Foundation. They help the community and wildlife in the area with these donations which is a great thing but why not just tell the truth? I would donate if they were truthful. The way they just charge it is sneaky and you have to ask to have it removed,if you see it because they do not point it out. Even though we had a good week and the pros outweigh the cons,we would not return.The lack of food and beer options were a problem for us.

Great resort

Great service, excellent food. Beach has sea weed. No Wi-Fi in rooms Great time would book again Bathtub in room a bit odd Shows are good Restaurants are good but hard to get into since they don’t take reservations Pool at top of hotel really nice Shopping mall close by

Beautiful family resort

The resort is beautiful, bartender were so friendly, the staff at the front desk can be a little more friendly, had a small issue with our rooms, but the next day was fixed. Booked a tour with our credit that we received which was great, but the people that are selling the tours are not as well informed on certain things. Basically the dolphin tours, we were told no pictures were allowed and we couldn't' really see the girls hanging out with the dolphin, but you can see them, i was even able t [... read more]o zoom in my camera to catch pictures. Also, our air transit guy that we were suppose to meet the first day there to get our time of departure from the hotel never showed up and no one at the hotel knew when we could meet up again with him, so i finally went tot he front desk and asked if they had a binder with the info, and low and behold they did. The food was good, the dessert were the best i have ever had at a all inclusive resort, the entertainment staff during the day were good, the shows at now, not that great. The biggest thing i would say about this is resort is definitely a family resort, if i would have gone with adult only i would have been disappointed but we were there with two teenager and it was great!.

Best Family Vacation

We just returned from our stay at the Beach Palace Resort. It was AMAZING. I would return in a heart beat. We travelled with our 4 year old and our 2 year old and found this resort to be very kid friendly. Everything was always clean, beach was surreal and the food was pretty decent. We will be back for sure.

Excellent resort

The hotel, beach and service were excellent. The food was typical for an AI resort but lots of variety and dining options. the roof top pool and view were awesome. travel from the airport was quick and efficient. option to visit sister Palace resorts was also good. the resort credits are a bit of a production, best for spa and upgraded (marginally) wine list. Trip central did a great job booking and providing information to ensure our trip went smoothly

Had a great time! Very Relaxing!

The Beach Palace was a very nice clean resort and we thoroughly enjoyed our stay there. The staff are great! They are always smiling and very pleasant, always asking how our stay was? Rafael, in the Wok Restaurant, was always smiling and engaging. We enjoyed the Wok, Terrace Grill and the Buffet, however, Bocelli's, I thought was under par and could be improved on. My wife had one of the best cuts off meat ever at the terrace. You could have cut it with a butter knife :). You can dine at any of  [... read more]the restaurants without having to make reservations which was very nice to not have to worry about dinner reservations for the whole week. Gabriela made us omelets, waffles and pancakes in the morning. She was always smiling and prepared great omelets for us!! We especially appreciate Maria, Yanet , Rafael, Gabriel and Gabriela! They especially made our stay that much brighter :) Thanks for the great holiday!! Stayed November 2016, traveled as a couple

Fantastic Hotel!!

A group of 12 adults just spent one week at Beach palace. This hotel is close to a big mall (walking distance) close to night life and is on a beautiful strech of beach!!! Very clean and all staff where genuinely kind and helpful. Food at buffet and two other restaurants (Asian and Italian) was excellent.

Truly Wonderful Holiday.

The staff are extremely helpful and friendly. Service and Food excellent. Very clean, very modern. The organization ie. pick up times and shuttles like clockwork. Beaches and drinks beautiful and free flowing. Although little time was spent in the room, the television programming sucks. Spoken like a true Canadian during Playoffs.

Probably above average resort, too busy

The food was decent, but nothing that I wish I could eat again. Wouldn't get steak at the mexicansteak house if you actually really like steak. Rooms were clean, staff generally polite. Way more crowded than any nearby beach fronts.

Unbelievable Resort

This resort was beautiful, great service, awesome staff, clear water and great beach highly recommended for others, This was our honeymoon had room 304 and ocean view, awesome sunsets and sunrises, an un forgettable experience

Good resort

Except for messing me up for my room resort was good. I attended a wedding. Experience was good. Beach is very nice and clean. Japanese restuarant so so. Terrace pools great place for party. Easy access to shopping.