Great Place, Fun Times

The ROC Arenas Doradas is an older resort that is well maintained. They keep everything spotless.The beds are comfortable.we has many food choices. (ROC Plus) The people who work here are the Best you could ever meet. We made many new friends and will definitely be returning.

Horrendece

This was the worst hotel I ever seen in my whole life I been travelling that’s like over 35 years this hotel needs to be shut down for tourist 2 days after we booked Paradiso varedero resort and spa was incredible stunning everything about it was beautiful I will go back 10000 times over , but this garbage hotel roc arenas was brutal

Terrible food

Run down resort, missing stairs in pool ladder. Broken railings to go up stairs to the restaurant. No food as the place is over run with Cubans and Russians grabbing food from the buffet and dumping it in their bags. Resort EVEN RAN OUT OF SUGAR!! Bottom shelf liquor, you have to leave the buffet to get coffee as there is no coffee service. The Cubans guests are so LOUD in the morning waking everyone up shouting and have no control over their kids. I encountered them begging/demanding things f [... read more]rom guests which was very annoying. I know things are rough for the Cuban people, but just think... if these Cuban hotel guests can afford a week at an all inclusive resort with all of their relatives in tow then they must not be very poor at all. The resort is infested with roaches. Card key turned off numerous times and was blamed by the front desk that it was my fault! Found numerous guests at the front desk complaining that they too had their key card deactivated. My advice spend the extra $100.00 and go to Mexico or Jamaica. At least you won't starve there

We had a good time !

This resort was pretty good. The food was tasty, but very repetitive and they would run out of certain food pretty quickly. The beach is absolutely beautiful- the star of the show!!!! I found the pool a little dirty, but nothing that I wouldn’t swim in. Just not a clean as I am used too. The entertainment was different than I am used to, but all the entertainers were very talented. Our room was clean and our maid was sooo sweet! She always took good care of our space. Most staff were very friend [... read more]ly. We even made a few friends. Overall, we really enjoyed our stay and we enjoyed visiting Cuba a lot! We definitely will be back, but will probably visit another resort/hotel or Airbnb.

Awesome resort

The staff are super friendly. The resort is small so easy to get around. The beach is beautiful and the ocean superb. This is a must go to for those looking for value. It is good for singles, couples and families.

Great Resort!

First time visiting this resort and we were pleased! The beach was very clean, and a great location just a few minutes walk from the resort! The grounds of the resort were well maintained. We stayed in building number 2 which was a little dated but we didn’t mind as we don’t spend much time in our room. The location of everything was very close which we liked!

Ok resort but not 4 stars

Very good location and beach. Grounds are very nice and kept clean all the time with lot of trees and greenery. Rooms has nice balcony's or patios but in usual condition for Cuba and few times during the day you will be missing water pressure or no water in the tap at all. Very week entertainment team and 2 star night shows comparing to all resort we visit in the past 10 years with very old and run down theater , which may explain level of entertainment. Food was good but Cuba still straggle [... read more] with past covid times but you can always find food you like. Excellent and quick service at all bars but no service by the tables at the lobby area or coffee shop even after staff received tips from customers. After all of that we had good time and coming back to Varadero but will try find another resort.

Be aware

If you decide to go to this resort be sure to choose Roc Plus or the upgraded room at time of booking in Canada. This is definitely a situation that requires a renovated/ superior/ upgraded room. Upgraded equals a painted room with a bathroom renovation. Unusual situation on site, indifferent staff regardless of tipping , makes no difference with the exception of one bartender- Daniel, one housekeeper, Annamarty? and one lady that makes milk shakes and sandwiches Martalys? Three staff that deliv [... read more]ered an enjoyable experience. This was my 4 th time visiting Cuba and compared to previous resorts I would not recommend choosing this particular resort.

Good Hotel

Hotel is good,Superior rooms are great.Food is average,Beach is great,Staff is very friendly.Only thing we didn’t like is its we never get beach towels in our whole visit and Very hard to get reservations for restaurants.We went to book the reservation very first day they said everything is book.I will give 3.5 Star to this hotel.

Great location, mediocre service,

We loved the beach, pool, room stewards, and the dining room wait staff. We also like that it was a family friendly place, as we had an infant with us. The grounds were pleasant and well kept. The first room we were assigned had the electrical wires exposed, ceiling tiles hanging down, and wallpaper hanging off the walls. It was very discouraging. After bringing this to the attention of the client services manager (who was very friendly) we were granted a much nicer room with no issues. Most [... read more] of the staff were great, but a number of the bar tenders, coffee bar staff, and pool snack hut were rude and not very pleasant. The food was ok, nothing special, but a decent variety. The hours and food quality and variety of the pool snack hut was not ideal. They served unappetizing sandwiches, and even though they could serve French fries they told us on a number of days that we were too late in the day for fries, even though they would not tell us the hours when we could get fries the next day and it was still in the posted meal times. It would be easy to serve a better variety of food at the pool snack bar, such as burgers, fries, sandwiches for the posted hours. Very disappointing. Overall we had a nice experience at the resort.

Family resort well presented for all ages...

Thanx to Tammy B for all the arrangements++..This is a Great resort. Two story guest buildings; well presented, landscaped and maintained grounds. Grand reception area ; coffee bar with out side seating patio; covered but open to the outside lounge area; small bandshell with seating for the well presented evening dance and music reviews & adjacent disco lounge. Pathways with stone work made it easy to move about. Very pretty overall...!!! Meals generally with variety and safely presented. C [... read more]ontrol with staff also clean and safe. Several dining rooms offering "al la carte" options in addition to the main dining room with a marvelous beach front open area option Great pool with swim up bar; great beach with options for skin diving/catamaran sailing/kayak paddle/++ Everyone friendly and helpful. Continuing to rework some of the older buildings but our rooms were modern and recently renovated. We were accompanied by our family in separate rooms including a young child. All was well for everyone. Family resort it is but NOT an issue for all ages to book in!

Amazing time

Leaving tomorrow. Enjoyed everything this hotel had to offer. Roc plus rooms had great showers and plenty of hot water. Bring snacks and condiments. Pool and beach amazing. The staff was super friendly and very appreciative of gifts we brought. Varadaro is close by and has a ton of markets. Took the bus from here and came back in a lemon car for $15. Bring American for tips and canadian for everything else. Excursions take credit card only same with gift shoppe in hotel. Bring lot [... read more]s of sunscreen its hot hot hot and you can't buy it here. Aaa batteries, essentials (soap, shampoo, shoes, clothing, tampons are appreciated. All in all fabulous spot to vacation and we will be returning.

First time at RAD, but would definitely go back!!!

This was out 30th trip to Cuba, but our first at this resort, great size, very good service, we did have a lot of fun with most of the staff. The food was good, we have to consider this being Cuba, usual lines (omelets, meat etc.) were almost inexistant, which I enjoyed. The beach was beautiful with plenty of chairs and palapas. The grounds were immaculate. Rooms, we had the ROC plus, I recommend, out room was freshly renovated, I think we were the first ones in. Basic rooms but clean, excellent [... read more] mattress with nice shower with good pressure.

Would not return highly recommend chosing another resort

This resort by no means is a 4 star resort, it’s the worst all inclusive I have ever stayed at by far. My husband and I arrived with our two kids 8 months and 32 months and were checked into an outdated room with mould on the lamp shade, no toilet paper holder, AC only functioned at high blast, paper thin comforters with no warmth, broken playpens for cribs that the bottom touched the floor. The food was selection was awful (no cereal, oatmeal, pasta, salad dressing, cheese, only fruit was un [... read more]ripe pineapple and papaya, almost no vegetables, fries only one time and the list goes on) Everything was salty and they would mix ham/pork in almost everything from salads to rice etc so if you have dietary restrictions be prepared to go hungry often. They would reluctant make you a vegetarian option even at the grill station. I was genuinely distraught after the first night so i spoke to the sunwing representative and client services the next day requesting to be switched to another resort. All that was offered to me was upgradibg us to the ROC plus plan which included an upgraded room and unlimited dinner reservations at the a la cartes as the buffet was beyond terrible. Despite being an upgraded room the patio door did not lock, I called and they said maintenance would come, no one showed up. The sheets were stained. Coffee maker in the room, but no coffee or filters. No room service. The Cuban restaurant was actually just a buffet with less option than the main. The italian and international a la carte had more decent food but even there the meats were overcooked and tough and very little selection. The plates in the buffet were often dirty, they ran out of beach towels for a few days, ran out of bath towels and only had hand towels, no cups at the pool or beach bar ( we read the reviews and brought our own) Drinks: wine only at dinner, no mixed drinks like daiquiris, Margaritas, mojitos etc, basically had rum and beer. Be aware there’s sand fleas on the beach. The pros: beach is beautiful, the staff are exceptional, coffee bar has great cappuccinos Overall: would never return to this resort and I’m dissatisfied that sunwing offered no assistance in switching resorts.

Terrible Vacation

The resort room was great, fantastic staff, friendly although it would be better if they could communicate better with their English. After all most tourists are English speaking or can speak English I have found. The grounds are well maintained. My biggest issue was all the cutbacks in the dining area. After speaking with other people from different resorts they didn’t have any cutbacks at all. I definitely would not recommend this resort to any of my friends.

Roc arenas Dorado - great value

I wanted to share this review of Hotel Roc Arenas Doradas on Tripadvisor: https://www.tripadvisor.ca/ShowUserReviews-g147275-d151592-r875858754-Hotel_Roc_Arenas_Doradas-Varadero_Matanzas_Province_Cuba.html

3* resort

Beautiful beach. Friendly staff. Outdated rooms in building B11. Stains on bathroom towels and beddings. Very limited variety in food. No milk and cereals in the morning. Well maintained landscaping. Lots of smokers. Great coffee bar. I would not recommend this hotel for families with babies.

Cuban Delight

I have been traveling to this hotel for decades, and it has always met or exceeded my expectations. I have always found the staff helpful, and welcoming. They are slowly renovating some of their rooms, and you may get a dated one, but they are still clean and comfortable. The grounds are exceptional, and well kept. The front desk staff is friendly,and will help you with anything you need. There is a new GM, and he is always ready to have a chat and a smile. It's a smaller resort, so less hassle  [... read more]to get around. Perfect vacation spot!

Great Management during Hurricane Ian

I have to start this review by acknowledging the great management from the hotel director Fernando! I was there the week that Hurricane Ian passed thru Cuba at our resort everything ran so smoothly that the guests didn’t have to do without anything. Also have to mention the Chef Guadalupe and Chef Santos the food was delicious every day and a great variety! A special thanks to the entertainment team that keeped the guests entertained thru the bad weather they were facing (YuYa, Yas, Yordanka, [... read more]Gretel and the rest of the team) don’t want to forget the ladies at reception always professional and willing to help! Roc Arenas Doradas is the hotel to stay in your vacation in Varadero Gracias

Amazing as always!!

I've been to this fantastic resort numerous times, and will definitely continue to go back! The staff are definitely the top selling feature! Every guest is treated like family. The rooms and the grounds are kept immaculate, and the food is fantastic, given the lack of supply. Can't wait to go back!!