Our Verified Customer Rating 3.5

Our Verified Customer Rating 3.5

(345 Reviews)

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Private  - 

Verified Purchaser

Amazing beach bacation!

The hotel has an amazing beach, great buffet (including a pasta bar!), cold drinks and friendly staff! I stayed in one of the beachfront rooms with a huge balcony! There was nightly entertainment and it is in walking distance to many bars, restaurants and markets

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ListenLady  - 

Verified Purchaser

Beautiful resort

Not much in terms of children’s club or activities but very beautiful resort. I was happy with my room good air conditioning. no milk for your coffee and the staff expect tips for every single thing they do

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Private  - 

Verified Purchaser

Very pleased with this resort

Hotel room and grounds are very good and clean.Although they had some problems with getting supplies in there ..I was able to adjust to it.;All in all I had a good time and I will return to this place. The next time though I hope the resort will be sold to a private developer who cares for the people.

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Private  - 

Verified Purchaser

Cuba struggles, this resort is in the battle

We had very comfortable beds, and an ocean view. Coffee was on point. Only 1 day we had no coffee due to the machine being broken in the lobby and the coffee bar was without water. Both resolve by supper time. It was spring break for the Cubans and you could tell that they have done without. Manners were in short supply. The lobby bar would not serve you if you stood at the bar, but never politely told new or old guess, leaving some guest to be insulted by being ignored. A simple have a seat  [... read more]

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Andrea1  - 

Verified Purchaser

Excellent service

In this nice hotel the room was good. The AC did not work well but, we opened the windows and it worked very well. The restaurant was nice. I really appreciated the hospitality and the great atmosphere that there was. Staff working there did our stay really good and lovely. Cuba does not have a lot of food and stuff due to the evil US blockade but, it was very kind and considered from Cuban people to provide us with enough food every single day. The beach is just gorgeous. The sea is beautif [... read more]

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Private  - 

Verified Purchaser

Last time there

The hotel grounds were good. Majority of staff very nice. Beach still amazing. I have been there about 7-8 times before but this will be my last time there. No pina colada's. They only had ice two days. Couldn't get clean bath towels. Asked for extra toilet paper as I got sick but was told they didn't have any. Was lucky that I had brought my own and also a box of kleenex. Was walking around the back of the Italian Restaurant to the beach and saw a couple of guys rinsing out the plastic c [... read more]

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Grandma Stewart  - 

Verified Purchaser

Quaint Resort

The grounds were very nice and they were constantly working to keep it clean and improve. We saw changes in the two weeks we stayed. Dining room was always clean and set up nicely. Was an area to be able to sit outside and eat also. Staff very welcoming and courtieus. Food - well it is cuba and we knew what to expect. Pool was big with lots of loungers around. Could sit in mutted shade, full shade or full sun. Their was also a small pool if wanted to be away from people. Beach was awso [... read more]

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Private  - 

Verified Purchaser

Very run down, state of disrepair

People were great but the hotel is in very bad shape. Every thing is broken and patched together. The surface of things would be clean, as an example the table top would be clean but there was an inch of dirt on the legs. Sheets are clean but mold on the walls. If you found a toilet with a locking door, a toilet seat, and toilet paper you struck gold. Great people, great beach, and incredible sun rises and sun sets.

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Tara  - 

Verified Purchaser

Good and Bad

The grounds were awesome and well kept ...the staff were amazing friendly and accommodating ...the rooms well another matter we moved 3 times there were cockroaches in the second room sheets were not changed from whomever was before us... poop in the toilet ...third room was good good till last day then a sewer back up and not just us there was always people complaining about the rooms ...Overall vacation was good we met some amazing fellow travellers but no I would not return

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Private  - 

Verified Purchaser

No food

Resort is nice people great no vodka no gin all week no food at all what was there was not good line up we’re long staff is only cooking small amounts of food at a time then running out after only one hour of service

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Private  - 

Verified Purchaser

Kawama

Just got back from Cuba The resort is beautiful a very quiet, one which I enjoyed. Staff was wonderful and very polite. No need to say anything about the food because it is Cuba but we brought things and went out for pizza and spaghetti and had a great time. Will return there.

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Libby  - 

Verified Purchaser

Beautiful older resort

First time in Varadero and very much enjoyed our stay, the grounds were worked at everyday, staff and ground workers were very friendly. Pool was nice but spent most of our time at the amazing beach.

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Private  - 

Verified Purchaser

Beautiful Beach

I had so much fun with new friends and old at Kawama for my 7th time! My room, the amount of food, and staff were wonderful. Give Kawama a try- you might find your “home away from home”! My room had two balconies, two beds, ac , and lots of hot water

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Dapk  - 

Verified Purchaser

Comfortable resort

I have been coming to kawama since 2012. Many changes some good some not so good. It is cuba. Pool and beaches and staff are amazing. Hotel needs some upgrading which they are doing. Bring necessities as in snacks/toilet paper/bug spray/incense/sugar/salt and pepper/sheets/beach towel

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Private  - 

Verified Purchaser

A little tired

My 91 year old father and I enjoyed our stay at kawama. Some of the rooms have seen better days, but my fathers room was spacious, had hot water, a working safe and was on the ground floor as requested. Although our accommodations were initially far apart, the staff went out of their way to get me closer to his room. The towels were clean, the staff very helpful and friendly. The food was about what you expect at a 3 star in Cuba, but the fruit, eggs, bread were great. Missing butter, wine, [... read more]

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Private  - 

Verified Purchaser

Horrible

Inedible food, very rundown and crumbling. Full of trip hazards. DO NOT GO HERE. This is by far the worst place I have ever stayed. 100% dump. Stay away from this roach motel. Disgusting experience on every level.

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Private  - 

Verified Purchaser

Very nice resort

For a very old hotel it was clean and the staff were very friendly. The grounds were well looked after and the beach is amazing. We liked that the resort was close to other restaurants and the main market in Varadero

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Robyn  - 

Verified Purchaser

Great service

No complaints …. Standard but service, food, beach was amazing . Massage on site, accommodating to change of room. Invitation to Restaurants in the area . Staff remembered my name, always a smile .

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CanadianBarbie  - 

Verified Purchaser

Awesome time at a wonderful resort

Our room was right on the beach front. I could hear the waves at night which I find is truly relaxing. The employees were very kind and always there to help. There was entertainment every evening and very enjoyable to watch. (sometimes there was also entertainment in the day). There was always something to do (especially go to the beach or go for a walk to explore the area), and something to eat (as long as one is not too fussy) If you like simple condiments like butter, ketchup or mustard,,,I s [... read more]

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Private  - 

Verified Purchaser

REALLY?!?

All hotel guests noticed the ABSENCE OF SOAP AND SHAMPOOS in their rooms and the shortage of TOWELS ALL SORTS (hands, bath, beach). Some were irrate other amused by this situation. Staff has good sense of humor and patience. Most of the food was edible. The service good, although some shortage of coffee and other beverages. Best feature of the hotel is the other guests, very easy to meet people. Hotel grounds and location very good. Walkable distances to everything.

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