It was alright

The staff at the resort was amazed The food on the other hand was not.it was cold and in the one buffet you where guessing what you where eating. And if you’re not in the family section or the all adults you are limited to where you can eat. It would have been nice to have fruit and some snacks available though out the day.

New Experience

We decided on Bavaro Select because of recent renovations and the fact that we had issues with bathroom facilities when we were at Palace two years ago. We chose a Premium Junior Suite room without knowing where we would be located. As it turned out, this type of room was only located in one of the 3 larger Eficianado buildings on the extreme east side of the Bavaro section(E17, E18, E19). This put us at a fairly long walk to the Bavaro pool. If we had chosen a Superior Junior Suite, we would ha [... read more]ve been closer to both the pool and beach. When you book, it isn’t always clear which building might contain the type of room that you choose. The creation of Family Select at Bavaro caused some issues for us. The closest area of beach from our room that we were allowed to use had virtually no shade. Family Select and Travel Club had their own private beach that were restricted to us, meaning an extra long walk to find a beach location with huts for shade. Family Select also had a private pool but those guests were also allowed to use the regular Bavaro Pool, making it crowded at times. We had an electricity outage at our room that persisted over parts of 3 days. We had to walk to the lobby to notify of the outage because the land line in the room wasn’t working. The problem was initially fixed quickly but it recurred again the next night. If we were to book Palladium again, we would be looking at a different room type, or fork over more money to stay at TRS. We like the resort for the most part, but there are certainly some issues.

Grand palladium Punta Cana

I have been going to Punta Cana for eight years and I have received excellent service at the grand Palladium. The service was outstanding as always. I like to give a shout out to William , Jose Luis at the palace, pool bar, and the rest of the staff! At the palace lounge bar a hug thank you to Jose Alberto Alexander Vidal and the supervisor Alcid , outstanding service! At the El Dorado the service was excellent and a shout out to Biki and Lois great service again as always my experience was  [... read more]very nice. I was well looked after any issues I had were looked after right away. Nothing is perfect, but to me a holiday is what you make it and the staff is what keeps me coming back? The food overall was excellent. I love their café. The cappuccino was excellent !!! It is paradise and I definitely will be coming back. Thank you again for a wonderful holiday.!!!!

Just Average

Compared to the 2 other resorts we have stayed at in the Caribbean, Grand Palladium Punta Cana was just ok. The grounds and pools were very nice, and the beach was beautiful. The rooms were clean and housekeeping replenished everything daily, but the were quite dated, with a very awkward tub/shower combo. It was hard to get good service at the buffets - we were always waiting for place settings, water, coffee, drinks... Food was generally lukewarm, but tasted fine. The a la cartes were hit and m [... read more]iss. We had 3 good experiences, and 3 not so good. I would probably try another resort over returning to this one.

Not as expected

HORRIBLE HORRIBLE CUSTOMER SERVICE. We had a leak in bathroom first day and we're here with a 9 month old on our first trip. I had to call 5 times and still the problem wasn't rectified. I had to call a 6th time and yell and swear at them to eventually get a room change. The pools and beach are all nice, but the customer service is rated at zero stars if I could rate it. We also ordered room service as with a baby it is difficult to always go out to grab food, ordered lunch and still 2 hours lat [... read more]er, nothing arrived to the room. We have been on multiple all inclusive resorts, and this has by far been the worst experience ever in terms of customer service. I expected much more from this resort. I never leave reviews, but this resort has made me do so.

Outstanding!

My wife and I stayed here for 2 weeks. The hotel grounds are beautiful and well maintained. The beach was amazing and the service second to none. The buffet restaurant and food in general was very good! Lots of selection and high quality.

Good time

Stayed at this hotel in late April. The beach and grounds were beautiful white sand for miles. No rocks. The water was warm in both the ocean and the pools. Staff were very friendly and always resolved issues quickly. The food was good for an all inclusive. Best to get to the buffets early to have the better selection and temperature of food. There were more restaurants than days I was there. Only downfall is the reservation system. There should be room for more reservations, but I was on [... read more]ly to get into five nights out of seven. The rooms are very clean and housekeeping. Staff made sure that we were taken care of. The rooms are in need of updating. Lots of activities and the staff worked hard to keep you engaged. Overall I would recommend this resort for a family. Wonderful vacation thank you to all the wonderful staff

Not very good

The grounds were beautiful and well kept up, entertainment was very good a night. Rooms were clean but dated. The big problem is the service, waited for drink everywhere we went Morning,Day and night. Sometimes we would be finished breakfast before we could get coffee. The staff just seemed to not care. Lastly the pool is no good to hang out in unless you were 6 feet or taller.

A BIG HIGH FIVE ? and ?

Been at the Palladium 5 times over a 15 year period and again we will give it ?????????? stars. The grounds and beach are tropical and spotless, ocean is colourful. The selection of food/deserts is through the stratosphere, we’re not kidding. Kinda crazy but our diet is plant base and there is no shortage of choice for us. Grilled steak, chicken, pork, seafood with fresh bread/buns or hamburgers, hotdogs and pizza, this place is just crazy with what it offers. So many types of high end alcoho [... read more]lic beverages at every bar makes for a great relaxing vacation. Coffee drinkers also have a great choice with all the different blends. We’ll be back ????

Save your money and go somewhere else

I paid $1788 cad a person which I find is overpriced big time for this hotel. One room was great but the other was terrible. Broken toilet seat, shower head, and shower door. Air conditioning was leaking water on the floor daily. Service: not great. Took them 3 days to bring me toothpaste as I forgot mine. First 3 days we could hardly get coffee and water served for breakfast. Very slow service - got better by day 4. Drinks were good. Beach was terrible. HUGE amounts of seaweed that they just gr [... read more]ind it down- they don’t pick it up but this is an issue in the ocean so I would avoid the Atlantic Ocean resorts. We love the beach but only went 2 days. Pools could of been cleaner. Water was hot buy 1:00 pm as it was really hot. 42 degrees with humidity. Plenty of chairs and towels. Food was very good. I have severe allergies and the head chef would take me to explain what each item had inside the food. I did stay away from the areas that had seafood ( my allergies) as people mix the spoons. Entertainment wasn’t great. The kids arcade was great. The resort is HUGE which I found too big. Be prepared to walk tons. A la carte that were great; the italian and Japanese. Steak house I didn’t like and the food only came at 9. Air conditioning needs to be improved in the buffets and restos as with the extreme heat, we were boiling hot 🥵. I have asthma and struggled with this. Check in was ridiculous. Took us 1 hour as the guy i had didn’t know what he was doing. Check out was great. The bus to and from the airport was great. Great AC. Airport was brutal. There isn’t AC everywhere and it’s a long wait. We stayed in the duty free stores till the end basically but when we had to board the plane , no AC. Long line and we were put on a bus that had no AC. I almost fainted and had an asthma attack. Bus takes you to the plane then you have to walk up a ramp into the plane. In the extreme heat, if you have health problems I highly suggest you either do VIP or have help from the airport prior to booking. I regret this as I didn’t realize this could of happened. Thank god the airplane is really cold but took me 2 hours to feel better. When I arrived home, they also stole my cigars so don’t leave any cigars in your check in luggage. I’m sure it was the airport in the Dominican Republic. Unfortunately I don’t recommend this hotel. I would not return. Also, not many people speak English so learn Spanish. I speak Spanish and still could not get the service at times. Gift shop extremely expensive. $6 usd for toothpaste, chips were 2 for $18 usd , I bought a stainless steal coffee tumbler and it was $30 usd. Bracelets were 3 for $10. Beware of the peddlers! They harass you everywhere you go especially the beach. They also start extremely high with prices then go really low when they see you won’t bite. We did 1 extersion which was good. The party boat - seascape - booked with Marcus. We paid $83 usd per person. They said high prices due to the pandemic:(. Bargain with the peddlers. We wanted to buy 3 bracelets and they asked for $80usd. Then we only took 2 of them and got for $15 usd each which it already broke . We purchased the metal ones with the blue stones. Anyway, al in all, I won’t return.

Great

The hotel was really lovely. We especially loved the beach, it was just perfect! Huge, lots of shaded areas, not crowded, with turquoise water and white sand. It's the best feature of the hotel, truly! The room they initially gave us was a no-go due to the bathroom that was basically in the room, with no privacy at all. I had to go back to the reception and they changed our room to a much better one (with a spacious private bathroom) at no extra fee. The food in the buffets was OK. My partner di [... read more]d have an upset stomach one day, though. This lasted 24 hours. Make sure to pack Pepto-Bismol since they charge 21 USD for a pack of those pink chewable tablets. Other than that, everything was great.

Amazing time at Grand Palladium Bavaro

Spent a fantastic week at Grand Palladium Bavaro. The staff were friendly, accomodating and always eager to help. The grounds, pool side and beach were clean all the time. Food was great and especially loved having the chance to experience all 3 of the hotels. Would go back for sure!

Great Resort, Amazing facility.

We visited Grand Palladium Bavaro in the last week of February 2023, The Staff was super friendly. Grand palladium had a lot of things inside the resort that you can do for fun like Live shows, night parties, and All the great Pools. We had an amazing time there, the food was good quality, not so many options for vegetarians though. Only one day they missed coming and cleaning the room/Making the bed, the rest of the days they were pretty good. There were no covid restrictions it was  [... read more]pretty normal-like pre covid times. will recommend this to others as well.

Resort was disappointing

This was our 3rd time visiting this resort. Since the last time in 2016 the resort has greatly changed. I will start with the positives, the location is beautiful, the beach and the grounds are always well maintained. The drinks are better than the time before as well. Overall the food is ok. I had booked us in the small villas with a garden view which we had stayed before. We were told we were moved to another area as they were full. They called it an up grade, it was not. We were in the  [... read more]long villas with 3 levels, lots of rooms and incredibly loud, kids screaming, people arguing and because it’s open the whole Villa 30+ rooms hear it all, all Night. I had also booked to have side by side rooms with my senior parents they put us in Separate villas. The rooms are clean but I’m massive need of new mattresses and new pullouts. We switched rooms after the first night as the bed was so hard we didn’t sleep. The second room was not any better and there was no where for them to move us. The beds are as hard as sleeping on the ground. We didn’t sleep more than a couple hours a night. So we left the trip exhausted. Our air conditioner also broke down one night at 2 am with a large banging sound, we had to turn it off until morning when I went to the desk they said it would be until after 2 that someone would come until I said that was unacceptable they then sent someone immediately. The service was incredibly slow and they were completely understaffed. I would be asked if I wanted coffee after I was done my breakfast u less I got up and found someone to help our table. The same goes for the pool you have to get up to get your own drinks, Even with tipping the staff just doesn’t come around. I don’t recommend eating outside at the restaurants. We ate one night at the Asian restaurant, i believe they forgot about our table, our food came out 2 hours after we ordered. Even with me asking the staff 5 times we we’re about to walk out when it finally came out, it was all cold and while we waited I was bitten, and must have been swarmed all at once and ended up with 40 bites on my legs. We were really excited to go back to this resort and left completely exhausted and disappointed.

Quality improved since last year

2nd time at this resort (been there last year) and have to admit that quality of service improved. Things I liked: 1. The staff. They manage to create a perfect vacation vibe, very helpful and seem to enjoy their work. I saw so many times when they invited guests to dance, did the high-fives or flying kisses with kids, smiling to guests and each other etc. They are really friendly and making sure you have great time - loved it. 2. Food/drinks was great, no complaints at all. Bonus points for [... read more] Christmas dinner - fantastic selection and atmosphere 3. Small but nice thing - they had coffee machines and Aperol Spritz even at the beach bars, rare thing in other resorts. The beach - well, Bavaro beach is not the nicest I’ve been to, lots of waves, sargasso and the water is far from being transparent. Understandably, it’s not something the resort can fix, but they did clean the seaweed from the beach regularly. Things that need improvements - just one, the rooms - very dated, I tried 3 during my stay and all had same problems, shower and air conditioning system leaking water on the floor, air conditioners are rather noisy, lots of cracks in ceramics… Rooms were better in Palace and Punta Cana section.

Not so grand

Food was OK but some of the restaurants were disappointing Cockroaches our room . The public toilets were not cleaned and some were flooded. Beaches had a lot of seaweed OVERALL 3 *

Clean resort with great staff

Beautiful grounds with lots of greenery. It is a maze to get around which means more walking than I am use to. We managed and had a great time. Rooms were clean and very comfy. Checkin process is very long. Disappointed in coffee options as the real espresso machines are hidden in the back rooms.

Jamaica was better

The grounds were beautiful as were the pools, beach and spa however the rooms were run down and not as clean as I would like. I know I'm kind of fussy but things like soap stained shower doors, stained chrome, grime around light switch plates, sticky door handles, all put me off. Run down examples would be the need for grout replacement around tiles, door security chain falling off wall. Also found the staff kind of unhappy and unorganized, maybe understaffed due to pandemic? Anyway, was fine  [... read more]but Jamaica was better!

Grand Palladium Bavaro

Overall grounds, restaurants and pool were very nice. Disappointed that most of the staff did not speak or understand English. Was difficult to converse with them. Staff at buffet were miserable. Did not smile. They definitely do not enjoy there jobs.

Palladium Bavaro 2020

We've stayed at Palladium in Punta Cana several times, and had been given VIP status (special bracelet) the past 2 years. We did get the VIP bracelets again this year. However, the hotel did not honour a request for first floor rooms. Navigating stairs wasn't easy for my spouse and our companion's spouse. The amenities at the resort were fairly good, although food wasn't always very hot at some of the a la carte restaurants. We generally like Palladium (particularly the Bavaro section) because w [... read more]e've become very familiar with the surroundings. The staff are generally very friendly, and we've established personal relationships with some of them. One aspect that I don't like is the Travel Club. We are confronted by their agents at all parts of the resort, and they don't like it when we say we are not interested in what they are selling. They often employ trick tactics to get you to talk further with them. We sat through a gruelling 3 hours with them several years ago, and decided that Travel Club wasn't for us.