Great Resort

We had an amazing stay at this hotel. The grounds were always clean and well maintained, and the rooms were spotless and comfortable. The minibar was consistently restocked, with extra bottled water provided daily. We also appreciated the ice machines conveniently located throughout the resort. The food was very good, and the service was outstanding. We were especially impressed by the quality of service from the staff, who were friendly, attentive, and professional throughout our stay. The be [... read more]ach was cleaned daily, towels were always available, and most of the à la carte restaurants were excellent. The Spanish and Italian restaurants were my favorites, and the Japanese restaurant was also very good. One thing to note is that the portion sizes at the restaurants were extremely large. While the food was delicious, many dishes were much bigger than necessary, which resulted in a lot of food being left uneaten and potentially wasted. Areas for Improvement: Argentinian Restaurant: The service was extremely slow. We waited about an hour for our food, and we had to ask for bread and butter while waiting. Boats Near the Beach: There are too many boats traveling back and forth close to the shoreline. They pass frequently, sometimes every few minutes, and the smell of fuel can be noticeable and unpleasant. It would greatly improve the beach experience if the number of boats were reduced or if they operated farther from shore. Overall, this is a fantastic resort with excellent service, great food, and beautiful, well-maintained facilities. I would definitely recommend it and would gladly return.

Nice resort

The grounds were beautiful, the beach was absolutely gorgeous The rooms are a little dated and need some work. We couldn’t control the AC and water leaked around the tub/shower unit which was very difficult to get into The buffet was about on par with all other buffets , food was never hot enough

Great Family Vacation

This was my fourth stay at the Grand Palladium Punta Cana, both with and without children, and I’ve consistently had great experiences on both adults-only and family vacations. This was our second visit with our children (ages 11 and 13), and both times we stayed in the Junior Suite Swim-Up Beachside. We love being able to relax at our room, swim directly from the suite, or easily access nearby pools. The building is also extremely close to the beach—it’s less than a 30-second walk. The staff [... read more] were friendly, and most spoke English, which made communication easy. The resort is well maintained, and our room was clean. There are many pools and restaurants throughout the property, most of which are conveniently located. We’ve stayed at similarly sized resorts with larger footprints, where getting around was more difficult. While this resort offers trolleys and golf carts, everything we needed in our area was within easy walking distance, even for kids. The resort is divided into four areas: Punta Cana, Palace, Bávaro, and Royal Suites. Royal Suites is adults-only, and guests there can access all areas. The Bávaro section has recently been renovated and is now restricted to Bávaro guests only. While this limited access compared to previous visits, it wasn’t an issue, as the Punta Cana and Palace areas had everything we needed. There is no limit on à la carte restaurant visits, though securing preferred times can be challenging for larger groups. Walk-ins are possible, but we successfully booked through the Palladium app. Our group of 13 was able to secure three à la carte reservations at our preferred times by booking simultaneously, since the app only allows reservations for guests within the same room. The resort offers high-speed Wi Fi throughout most of the property, including much of the beach. This made it easy to stay connected and locate family members when spread out. The grounds are beautifully manicured, and I don’t recall seeing any flies or bugs during our stay. Staff were constantly maintaining the landscaping from morning until evening. The resort also has several gift shops and a pharmacy. We enjoyed the mini golf course and basketball court. There’s also a soccer pitch, tennis and pickleball courts. One evening, we even saw people playing pickleball under the lights around 9 p.m. Since our last visit in 2022, the resort has eliminated room keys and towel cards. Bracelets now unlock rooms and are scanned at buffets and à la carte restaurants, making everything more convenient. We didn’t experience much of the nightlife, as we usually called it a night around 9 p.m. After long days in the sun with kids, we often ended the evening with a quiet swim in our shared swim-up pool. We requested adjacent rooms for our family, which was accommodated, allowing us to share the same pool with minimal outside traffic. Despite the resort being busy, our pool area remained very quiet throughout our seven-night stay. We did notice that many guests reserved pool and beach chairs early in the morning with towels, often leaving them unused for hours. While frustrating, this was a guest behavior issue rather than a resort problem. Food quality was excellent across the resort, with plenty of options for everyone, and no one in our group became ill. Despite some online complaints about food quality, we had no such issues. While there may be higher-end resorts available, the Grand Palladium checks all the boxes for us at a reasonable price. Having stayed at all-inclusive resorts in Cuba, Mexico, and the Dominican Republic, and across various brands, the Palladium Group remains our preferred choice. We flew direct with Sunwing, operated by WestJet. WestJet’s Starlink Wi Fi was a great feature and worked well throughout the flight. Although there were no power outlets on the outbound flight, we were prepared with power banks. The return flight offered USB C outlets and slightly more legroom. We used the included airport transfers for this trip, though we’ve opted for private transfers in the past. In hindsight, a private transfer would have been preferable. Arrival was quick with a dedicated shuttle, but the return transfer involved multiple stops and took over an hour, compared to the usual 25 minute drive.

Pick another resort until Fully Renovated !

Currently here for 7 nights. Booked through trip central/Air canada vacations. Flight portion of the trip was smooth. Definitely spend your money elsewhere for a resort. We came 10 years ago but this place is now showing its age. AC struggles to keep room temp below 23.8 C. Outlets falling out of walls- it definitely needs a facelift. If you have any gymnastics abilities you will do great navigating the step up into the deep tub/ shower combo. I can’t believe some people haven't fallen getting o [... read more]ut of this contraption. If your traveling with someone other than your significant other and book a loft suite the glass in between the main bed and shower is frosted- think 80’s silhouette…def not suitable. 90% of the restaurants are closed- something not noted on the booking website or I would have chosen another resort. Bavaro section is closed due to renovations so you have 1 main restaurant for breakfast/Lunch/Dinner with another buffet restaurant opened for lunch. Only place that is air conditioned is Hemmingway Bar- burger truck parked beside it. Made 5 trips to the front desk to get the ac looked at- its standard was the response after 3 technicians came to look at it ..asked to switch rooms and it seemed like that was a big inconvenience. Sorry Pladium…. Your 5 star has lost its rating at the moment. On the plus side- wait staff is amazing, pool bar staff always have whatever you require- pool is clean- lots of loungers at this time period….Rock show in lobby on Thursday nite is very good- other than that minimal activities. Pushy travel club salespeople in the lobby, around the pool trying to get you to a timeshare presentation. I think if you are very good at saying no you will have no problem. But every time they see you at the lobby they have to try. Highlight of the trip is the coffee bar..frap’s, fruit jars, donuts, hot or iced coffee- def one of the best things here. After numerous trips to the front desk the Concierge/Guest Services/Victor and the whole team gave us another room with much better cooling capabilities. Even this room is showing its age with the jetted tub rings all fallen off and placed at the side of the tub, Caulking around tub should be replaced. I thnk that they should use their Cleaning team to note the rooms that need repair and small issues that could be easily fixed instead of just cleaning. They are really the first point of contact with the rooms and documentation could go a long way with fixing Guest issues. The Bavaro side is planning to open In December and the rooms do look amazing although they will be at a premium. If you are looking for pools, food, drink and don't mind the overall conditions of the room then come down. The staff at the restaurants and La UVa are more than phenomenal. My issues stem from the conditions of the rooms only but we really didn't spend much time in them. I understand the contraints and pressures the guest services team are under as they know the rooms are tired and I have no doubt they will try and accomodate and make it right. Grounds are immaculate as expected and they do their best to combat the seaweed influx. Although the customer service team is amazing I do think we will try another resort on our next visit to the island. Until the whole resort does a refresh find another place to book. I am not one to usually write reviews but extremely disappointed in this resort.

Decent Resort

The hotel was large and spacious, lots of activities although they are scattered across the hotels. Would of been better if there was privacy in rooms and also if places were finished renovated, like the sports bar and restaurants. The beach was nice, but had lots of seaweed, plus the travel club presentation tool forever, and we wasted time.

Not a bad resort ...

Resort was too big for our liking.. first day curtain rod fell on my forehead and nobody fixed it the entire time we were there .... if you want peace stay away from the guys in greenish / turquoise shirts... they lie saying you are all family free spa , free massage etc, but they are on a mission to sell timeshare..... Also for future will never deal with Natasha Spencer..she was horrible to deal with ... so many issues and not a care to respond to emails on a timely manner, sometimes rude  [... read more]and her excuse was have been doing this for a long time.. professionalism goes a long way.. Will never use trip central agents like her again ... same as customer service was rude

Such a nice relaxing vacation!

My husband and I had such a great time at the Grand Palladium Palace, part of three hotels of grand palladium. Therefore lots of walking around, got lots of steps in but towards the end we used the trains a couple times. I do find I prefer a smaller, more quaint resort where you don't have to walk 20 minutes to a restaurant in heels, we found we had to walk to the Bavaro one quite a bit. Anyway the a la cartes are nothing to write home about, the buffets were pretty decent. Room was great, bed w [... read more]as comfy, no issues with the AC. Tried room service once, didn't find it anything special. But what you go for is the Ocean and it was amazing and a beautiful turquoise color, very inviting, we were in there a lot! Never stepped into any of the pools though, sometimes a few loud kids and loud music, much preferred the quiet beach area. Always lots of beach chairs available.

Great resort

The hotel has great amenities. Lots of choices for things to do. Many pools. Great for kids. Rooms were kept in good shape. Only down fall was the beach is very small and has erroded a bit. Lots of entertainment staff.

Palladium 2024

Overall, we enjoyed our week at the resort. The room was excellent except for the design of the shower/bathtub. The bath was difficult to enter/exit and the shower tended to leak all over the floor unless you were extremely careful. The service at pools and restaurants was very good too. Food quality was OK but sometimes not very hot a buffets. We tried unsuccessfully to obtain VIP bracelets which we had enjoyed during our previous visits in 2019 and 2020. Desk staff couldn’t find our compete  [... read more]history with the resort and (supposedly) emailed their administration to obtain missing details. VIP status would have given us access to at least one restaurant that we had used before. All of this has been communicated in a survey requested by Palladium.

Terrific Hotel, Beautiful Grounds, Beautiful Beach

Enjoyed our stay. Friendly staff, clean rooms, beautiful beach, excellent food. Would definitely return for another holiday and recommend this property to others. A la carts were all very good. Only issue is the jetted tub/shower combination in the Deluxe, King Room can be a little tricky to get in and out of for anyone with mobility issues.

Lovely Resort

This is a resort that has three hotels. We stayed at the Palladium Palace. There are shuttles that can take you to other hotels and that was so convenient. The rooms are very nice and clean. The food at the buffets was very good. The grounds are very well kept and the staff are so friendly and helpful. We had one power outage which lasted about an hour. The Italian a la carte and the Steakhouse were both very good. All in all, a very great vacation and I would recommend it.

Amazing, beautiful resort!

The grounds are beautiful. Our room was spacious and clean. The food was very good especially room service! Wifi everywhere is a huge bonus. We had our grandson with us so this was super helpful. We will be sure to come back next year as we have our eye on a new section of the hotel for our next visit!

So much to do!

When I first decided to go on an all-inclusive trip, I was expecting my week to consist of sitting by the pool/beach and reading. I was pleasantly surprised to find that there was so much more to do, including games by the pool, exercise and dance classes, live shows, water sports, and a plethora of different places to eat. I was stuffed to the max after every meal, I was laughing, cheering, and crying at every show, I was learning to dance merengue and playing water volleyball. I was also never [... read more] short of someone to talk to as the resort employees were incredibly welcoming and friendly. I feel as though my family and I have made many new friends since our arrival to the resort. Also, if you are thinking of taking the Scuba Diving Course, I highly recommend you ask for Carlos to be your instructor.

Review

It was good but kids hubbies was less than my expectation for example water park or kids club Also inside transportation in resort was very limited SPA was expensive WiFi was limited in some areas overall good

Great Experience

We had a great time despite the off and on rain, which didn’t really last long. It was also incredibly windy for a few days. The beach was fantastic for long walks. The food was good for the most part. There are lots of choices, with dishes from many parts of the world. The rooms were very nice. They were very clean and maid service was good. The only complaint would be that the Travel Club (time share) people would hound us to go for their Free breakfast. We never did, but spoke with lots wh [... read more]o did get caught up in it and it takes 3hrs away from your holiday. I highly recommend the CHIC Show. I would recommend this hotel and I would come back again in the future.

Excellent experience!

This was the best experience I've had at any hotel. The rooms were clean and spacious, the food was great, and the service was amazing. We felt very well taken care of through and through. Highly recommended.

It was ok

I wish they had queen beds and not doubles. When you have 3 in a room one sleeps on a pullout which is not very comfortable. Not that many people in the resort understand english. When you need something repaired you have to push them to get it done.

Great Vacation

This is a great resort. We travelled mid November. Our room 9209 was at the beach, close to the pool, the Secret Pool and the Lobby. These are family resorts but the Palace section was very quiet with very few children as the kids clubs are in the other sections. The Secret Pool is adults only. We had access to the Bavaro and Punta Cana sections which are larger. There were little trains or carts to take you anywhere on the resorts if you didn’t feel like walking. There were live maps a [... read more]t the lobby entrance that displayed where the trains were on the resort and how long your pickup would be so you could decide if you wanted to wait or walk. The food was great - lots of choice at the buffets and a la carte restaurants. I wasn’t impressed with the Spanish restaurant but I think it was because we didn’t understand the menu and didn’t order enough dishes, but what we ordered was very good. To be honest, we didn’t need anymore food as there is so much food everywhere! We were very pleased with the Steak House, Japanese, Indian, Italian, and Argentinian. There is a lovely little coffee area in the lobby with a wonderful assortment of cheesecakes and treats available all day. We had no trouble getting shady chairs any time of day at the pools or the beach. The beach was beautiful with no seaweed. The resort was spotless and the grounds beautiful. The staff were excellent! Always asking if we needed anything. The service was great!

Overall okay resort but nothing outstanding

The resort overall is pretty nice. Rooms are spacious enough and clean. Toiletries that are provided are of good quality. When we arrived to the room, a few lights were not working but quick service provided to get that fixed right away. Shower facility i would imagine would be difficult for anyone that is really short or has a hard time lifting legs such as someone in a wheelchair. One thing to keep in mind is if you are traveling with someone that is not a significant other, it can get aw [... read more]kward due to the fact that the wall separating from the bathroom and the actual room is frosted glass and if you are in the shower and someone else wants to use the washroom, there is no curtain. The wall is half length to the tub and 100% clear. Not enough closet space/drawers provided. The drawers also do not close properly. Mini fridge restocked daily so all good there. They gave us a bottle of liquor and fruit on arrival so for special occasions they may do this sort of thing for you. No elevators in the resort but the buildings are only 3 floors high so not a huge deal. Regarding food we usually stuck to the buffet for most meals. Pretty repetitive but it was pretty okay. Nothing too over the top but you get enough variety. Beef i find is tough no matter which restaurant you go to. The pizza they cooked i find is never cooked through, dough was soft and the whole thing was always falling apart. Drinks were pretty good and some bars had more variety options than others. Entertainment animation team were good. Indiana and Chocolate were the main two animation girls that really made a difference and kept things fun. Others did not get as much involved with people. Reception was super friendly they knew who i was right away when i checked in before they saw any documents from me which was shocking. There were a few staff in the restaurants in the El Dorado a la carte that did not speak English and did not communicate with us exactly how the process works. In the Palace section i find they did a pretty good job with fumigation of mosquito's but as soon as i walked over to Bavaro section i was eaten alive. Entertainment at night was okay, the typical shows that you would normally see such as Michael Jackson show, tropical show, 80's theme singing show etc. The beach at the moment was good. On our first few days super wavy water but through the week became much calmer. On the Palace section a decent amount of area to walk on the beach, if you go towards TRS to the right it is much narrower. Going to the left to Punta Cana or Bavaro section it is pretty good too for walking and distance. Tides were pretty high though regardless and chairs had to be pulled back. Too many palapas and too much shade.

Beyond my wildest dreams!

A combo of pure speechlessness and “This place is a dream” was a phrase said countless times over the week by us. I 100% recommend anyone to visit. families, young and old alike. It is truly paradise