Great hotel

Bungalows are amazing. Grounds are kept clean and the staff are super helpfull and happy. Hotel is going through an upgrade along with the rooms and grounds. Alot of money is being spent on improving this hotel. The wifi is great and strong

Terrible resort

The place is 3 hours from the airport. The staff treated my friend and I who happen to be black ; like shit. Asked us to put away our cutlery, asked for a bowl they couldn't get it. Asked for a cake store they asked if we stayed in the hotel before helping. And finally didn't. Wouldn't turn music on at the pool during the day. No help. The taxi man working at the hotel scammed us. Drinks were expensive, beds small, tiny even. The trip was an inconvenience due to this hotel, arguments made the t [... read more]rip sour due to this hotel.

For example the room I was in was badly in neeed of up-dating, I had to ask for a bed side lamp in order to read. Thebsthroom attachments all need to be replaced.

The hotel staff were very pleasant to deal with. More English speaking staff would be a help. Evidence of attempts to repair broken concrete steps etc., however a long way to go. It would appear at one time this would have been a magnificent place to stay, however, it has been "let go" and a lot of time, energy and money needed to restore it. There was no way to get near the ocean. All that being said, Hotel Comodoro suited our needs for a week, not much longer thought.

Awful experience

I booked 7 nights and the second day of my stay the hotel was out of water, for the whole day we had no water in our washroom or anywhere else in the hotel, the third day they got the water back for Many hours and again the water run out! Pool is very dirty... Awful experience I had to rent out an appointment close to the hotel for the last 3 days of my stay! Never back to that zero star hotel!!

No hot water!!!!!

The Comodoro Hotel is nice, and the pools were clean. Two years ago I was there for a week, and had no hot water. I was told every day the problem would soon be fixed. Thought I'd give them another go this December, and again, no hot water, with the same excuse!! Two years, and they have not fixed this more than annoying problem!!!!!! Won't be going there again.

Luxury it is not

The Comodore was built in 1961 and you can imagine it must have been something to see in its heyday. This is a tired hotel but one does not typically travel to Cuba for the luxurious hotels and fusion cuisine. I picked this hotel based on cost and location. The main building itself reminds one of the now demolished International in Varadero, to the East of the Barcelo Solimar. I stayed in one of the villas on the West side of the resort. The ocean view from the large private patio was pret [... read more]ty good and you can see locals fishing and swimming from the sea wall. Don't go too close to the railing unless you want a view of the aging, decrepit area where there is the remnants of a possible beach bar. There are meandering paths to the villas along side several pools. The use of faux bridges make it look like these pools are interconnected, but they are not. This is a good thing as only two of the pools were filled and one looked like it was St. Patty's day in Boston. Make sure to take a picture of the map sign when you first arrive. The room numbering shows no immediate sign of logic and a late night arrival turns this into quite the adventure. The main patio did not have a bar open the first three nights, so our group brought our own bottle. Once they opened, they told us we could not have our own bottle there, so we found an alternate location. The entertainment on the patio consisted mostly of a Latin music video show and one night of local dancers. The music was very loud for such a small venue, and few people used the patio. The fact that they built part of the resort too close to the ocean is self evident by the casual observer. A quick adventure into Salon 2 and 3 makes one scurry for the exit. The air is rank with decay and mildew. For the room itself, the shower was either cold or luke warm, but never hot. The fridge did not work. There was no spare blanket or pillow and no table lamps. The air conditioner worked, but the condensate drain was plugged, so the dripping of water was like the second hand of a clock. The chambermaids (their words) were friendly, efficient, and accommodated my schedule without complaint. Walking to my room at night was challenging with the lack of light. The remainder of villas had better path lighting, so expect this was storm damage. There are newer villas to the East side, away from the ocean. I am guessing they will eventually tear down the main building due to it's proximity to the water and rebuild closer to 3rd Ave., which is a typical layout if you have been to Varadero. Breakfast was included and the omelet chef Angel was great and the fresh juice was really good. The bread was also fine. You can eat a really good breakfast before heading out for the day and save some money by not needing to eat lunch. I had dinner at the Italian restaurant one night. I had the pepperoni and sausage pizza (9 CUC) which was really good and filling and shared a fried cheese as a appetizer - very nice. I had the burger (8 CUC) at the snack bar near the villas one night and that was really tasty. Fresh hand made patty, ham and cheese on a sesame bun with potato wedges. There was a fair bit of repair activity underway during my 7 day stay. They are still recovering from the damage from this past hurricane season, so one should give them a little slack. Final note - there are no travel agent representatives on site. I did not have any departure information and had to call a local Havana number. They did not have the answer directly and promised to leave a message with the hotel the next day to pass on the information, which they did. It probably would have happened without the call, but did not know what was going on. The binder had no information on the return flight and bus pick-up time at all. It was 5 hours before our scheduled flight, which was the same as a friend travelling the day before.

Disappointed

We did not get the bungalow that we reserved and paid for (they were sold out). We ended up in the main building in a room where the TV didn't work, it had two single beds in rough shape, the toilet worked sometimes, the bathroom counter was cracked and the room badly needed refurbishing. The grounds were being worked on and we were ejected from the courtyard because there were workers. There's no pool and the ocean access was unuseable. Not recommended. There is a good shopping centre atta [... read more]ched and the bungalows and one wing looked much better.

Nightmare

This was seriously the worst resort we have ever stayed at. It was so bad we have left after first night. Rooms are dirty, bathroom was not only outdated but also there was no running water in the bathtub just in the sink. Made was cleaning the room with cigarettes in her mouth. On top of that breakfast buffet was horrible, all food looked old, there was no plates, old bread etc. Italian restaurant food was tasty till I found hair in my food. On top of that no one speaks English or they do jus [... read more]t choose to play dumb and they look at you like they don't know what is that you need. Overall please but please save your money and do not stay there... it was just horrible.

Amazing staff, great stay

We enjoyed a 7-day all-inclusive stay at the Comodoro in late October and splurged for the Bungalow by the pool -- well worth it! Food was surprisingly good, surpassing my low expectations from previous stays at other locations. Weather was hot and sunny with little rain. The pool was well-maintained and refreshing to take a swim in, but it was the kind and attentive resort staff that made this stay a fantastic trip. From suggestions of local sights to curated day trips outside of the city, the  [... read more]staff made us feel right at home. Would happily return. Only down side -- cold showers! Brr!

Not a wow experience

There were some good things but overall the experience was not good. Terrible customer service, It took over 3 days to have major room issues like lack of toiletries etc to be resolved by having to speak with the manager. Breakfast buffet was ok on some days but nothing to write home about. Cashiers were fine but receptionists require more training on how to deal with clients. Swimming pool was in bad condition. The hotel has potential of being a great resort location but a lot of work is needed [... read more] to bring it to a 5 starred hotel.

Good for cuba

Nice resort for Havana. And when you know Cuba the star rating is givin when the resort wa built. I have been to alot of hotels and well. They need to stop misleading guest. There is no man made beach there is no boats. It does not look like the pictures. Due to hurricanes and being so old with no financial income. So when you go dont be surprised at what you see but most hotels are the same. I had fun but the package deal i bought was so i could rent private houses in the dt area. Which i far b [... read more]etter experience and food. So take my advice and stay where your most comfortable