Veradero in town

not 5 star very basic no ala carte but you are downtown within steps there is amazing restaurants yes you have to pay but well within any budget the rooms are clean if you have an issue ask the staff as they are fantastic and willing to help when they can all in all a relaxing place to stay

Decent resort. You get what you pay for.

Many of the facilities were not in use including the buffet restaurant. Very confused on day 1 where I was supposed to eat. Nobody knew where to send me. Very frustrating. They crammed us in a tiny room. Food was cold and horrible. Room was acceptable. Staff was very nice. If food is important this is not the place for you.

Terrible

The place is a terrible place, it’s not a resort for visitors. I will never go there again and recommend this place to anyone. The toilets were dirty floors were cracked and broken tiles. The room was 2 blocks away with peoples houses out the balcony. The room was gross We had to move to a different resort. The worst is that we weren’t offered any money back or even a credit for a future vacation

You Get What You Pay For

I've been coming to Mar Del Sur for 22 years now. And this year was the 1st time I ever said "I won't come back here again unless Mar Del Sur improves. I stayed here for 4 months in 2023. This year I only stayed here for 3 days. I didn't have hot water for any of those 3 days. We had to sk the maid, who we know, to let us in a room with hot water to shower. And, the hotels are not getting the supplies they need to feed the guests. We stayed in the next town over until April 28th but visited M [... read more]ar Del Sur at least once a week as we have good friends who stay there. The situation there has not gotten any better. We know of 10 or more employees who have gotten other jobs because of better pay and they were not given the tools they needed at Mar Del Sur to do their jobs. I'm just putting it out there that if you stay at Mar Del Sur, you will get what you pay for. It's considered a 2bstar hotel for a reason!

Mar del Sur is going through a rough time.

I have been to Mar del Sur (Varadero, Cuba) maybe 10 times over the last 20 years. It is by no means a fancy place to stay but the value to money you pay ratio is unbeatable. Where else can you stay at an all inclusive for $1900 a month - including airfare. This being said, next time I go to Cuba I might choose to pay more to have better choices at the buffet. Or best thing to do is probably to not choose all inclusive and then pay to eat at one of the many restaurants that are in Varadero. The  [... read more]breakfast food would be my main insatisfaction. There were many breakfasts where the only option was cabbage and the drink was CocaCola (the Cuban version of). It breaks my heart to say this really. I can only imagine that in Cuban homes, the fridge is not full of choices either. Then again, people who were at slightly better rated hotels (like Club Tropical or Los Delfines) were saying that their buffet selection was very good. Anyhow, the weather was divine; the beach is the best; the locals are sweet; my room was very nice (Bloque 32); the staff at the hotel did their very best with what they had. (Clean towels were a little hard to come by; bring some of your own.) I have known Mar del Sur with a better food situation but it was not the end of the world for us. My husband and I both lost a few pounds during our month in Cuba and we are happy about that. Maybe we should go again. ;-)

First time in Mar Del Sur

We spend 2 weeks there. Hotel old but clean. Food shortage but is always something to eat for people who like simple and healthy. Staff very friendly. Beautiful beach, great location. We will go there again.

Once is enough!

Rooms-no hot water, balcony door wouldn’t lock, safety deposit was a joke Pool was dirty, music was loud, public washrooms were dirty, no toilet paper Dining room -food was blend and lots of flies, Beach area was dirty, no garbage cans Beach bar was empty Cats were malnourished Mosquitoes were everywhere All inclusive wasn’t really inclusive!

Pease of sheet

Pease of sheet, never again, i used to like it, now is a dumb, mostly local noise Cubans, that's ok but hard to integrate with their way of behavior, food???,same for 14 days, communication veri poore

Good resort

Good resort nice grounds and most people food was good always something too eat that I enjoyed decent pool beach is a bit far away (3blocks or so) excellent location in Varadero local artisans are amazing down 1st Ave a few blocks great gifts and souvenirs amazing bartenders hats off too idalia and reynard room service was good for a single guy I used ear plugs for the chickens crowing in the am met lots of nice people had fun and will return

Livable place for winter vacation

Clean air, ocean swimming, tropical plants, livable hotel. Locals prefer any payment in cash, USD is worth the most there, credit cards are rarely accepted (with some exclusions). Good luck in you trip.

Has a mayor problem.

For a two-star hotel in Cuba, my stay at Mar del Sur was as expected, the food was not bad, good night shows, friendly and polite staff, the rooms were good. The only thing really frustrating is the dirty pool. This is a large well designed pool with a deck level overflow recirculation system which could be a great attraction if kept clean however the overflow recirculation has not been working for years as an employee explained to me , they only in the morning collect the floating dirt using ma [... read more]nual Skimmer connected to a suction hose. The result is people swimming in dark waters.

Still a good place even if in IAN

this is the 4 th times stay here,it is a right place to feel the local. now is challenge to Cuba government and people,especially the tropical storm IAN,we still felt the nice feeling froml Cuba .May them in good.but I Do not think it is right place for someone who wish to private "fun" now.

Terrible

When it rains, the lobby area floods and you are walking in puddles .dark and gloomy lighting. My room was 13-110.i got bedbugs from the sheets .still itching one wk later. Food was bad as well .same everyday.no variety and everyday they would run out of something.

Dated hotel

Hotel is terrible. When it rains the lobby area gets drenched and you walk around in puddles. My room was 13-110.i got bedbugs from the sheets and 1 wk later still recovering . Food was also horrific. Same stuff everyday and not very tasty. Bar staff only friendly to long time tourists.

Big bang for the buck

this hotel is great for a 2 star I would say it is more like a 3 to 3.5 star. the pool is well kept and enjoyable with a lot of chairs and a bar on both sides .the staff was very good the food was Cuban food, no steaks but you won't starve as there is always something pork,beef,fish,salads,and ice cream with cakes. we upgraded to an apt.140cuc which is a lot nicer. a new beach bar on the beach about a block form the hotel banks and good eateries within walking distances

Very Good Value

Lots of stuff to do and see at that central location in the town end of Varadero. 3 minute walk to the beach. Great beach bar, lounges, palapas, very nice staff. The hotel itself included a 24 hr lobby bar that attracted interesting characters, never a dull moment. The cafeteria style buffet was basic but very edible and relatively flavourful. They tried hard to vary the main meat dish everyday. Always fresh fruit. The waiters were polite, friendly and eager to please. Unfortunately during o [... read more]ur stay the pool was being refurbished hence the low package price. But the fabulous beach more than made up for it for me. The room was big and the bed was firm and comfy. Pretty clean but bring towels. We had a nice big balcony terrace overlooking the street. No complaints at all and I would recommend to anyone looking for value for dollar and an interesting, relaxing and fun holiday.

Nice Resort

The resort overall was really nice for a budget stay. Rooms were clean and the cleaning lady did a nice job and was very friendly. Decent size fridge was provided and a big kitchen and living room area. Public area and pool were good and always kept clean. Public washrooms were good but no toilet paper so if guests need to use it make sure to carry tissues. Pool side snacks and beach side snack bar were good just a long line up. The cafeteria was crowded so we went when they just opened  [... read more]that is 8 AM break fast (They open 7:30), 12:30 lunch and 8 PM dinner. Food was okay but lacked spice but breakfast was great!

Good resort.

Mar Del Sur is a good resort and I would stay there again. However, the food was unimpressive but that's Cuba, not necessarily the resort. The staff were not the friendly people I met when I was going to Cuba in the nineties. They seem to be cut off from the guests in the hotel. Nonconversational. The room was great. Tons of space. Three rooms, Bathroom, bedroom and large livingroom-diningroom area with a fridge. Plus a balcony. The shower was nice and the A/C was great. A short five minute walk [... read more] to the beach across the road. Cuba has gotten a lot busier in twenty-five years so I wouldn't expect the same personalized service I got back then. But it's still Cuba, and I'd go back in a heartbeat. The Hotel is perfect for a short vacation.

My second home

Staff is the best! There the reason I always go back to mar del Sur ! From the receptionist to the bartenders to the wonderful cleaning ladies and the butlers ! It’s family away from home! The pool always has entertainment if it’s not music playing during the day then there is some type of game!! Keeps your day busy! The beach bar got hit by the hurricane last year which is sad so we have to use the military bar which is a little bit of a walk but good news the new bar is almost done being b [... read more]uilt can’t wait to go back and see it and order some yummy mojitos and rum punch’s!

Great value

enjoyed my 2 weeks ,the food is what you get in Cuba but you wont starve and staff are great, pool is nice and well kept as is the hotel and grounds location is in the downtown core so lots to see and do in walking distance .ask for an apartment a lot more comfortable