Mixed vacation

The all inclusive resort we’ve stayed at before has definitely dropped 1/2 star at least for us. Dinner buffet was cold, not replenished, poor selection of food options,cheap quality meat and next to no cheese The pool needs cleaning as it’s not great. The entertainment in the lobby in the evening is terrible. Canned music from a sound system would be better. Service was great during the day at the pool and the burgers and fries were good. The 1 a la cart restaurant called the sunset was als [... read more]o terrible. The food was reheated and served in very small portions. My 83 year old mother was still hungry after this 3 course meal. My husband and I went last year and I’ve seen a real deteriorating situation with the food and quality. Breakfast was good if you got there early. Location is amazing and staff is helpful and good. It’s unfortunate they are obviously making a profit by serving the guests the absolute minimum in food quality and selection. Very disappointing

PV 2025

The Buenaventura Grand Hotel is located just minutes from the Malecon in a safe area in Puerto Vallarta. We have stayed at this hotel 4 times and like its location. The hotel staff are very friendly and courteous. We have looked at other hotels in PV but we seem to always come back to the BG hotel. There is so much to do in the area from site seeking to some very scenic hikes along the Bahía de Banderas shore line to some private beaches. There are so many very good restaurants in they area  [... read more]and are worth the extra cost. Don't forget to visit The Palm Cabaret and Bar and see a show, our favourite was Miss Conception’s 25th Silver Anniversary Spectacular. Tammy from Tripcentral took care of all our travel needs.

Some changes required

We have been going to Buenaventura for 20 years, we love the staff, the location and the vibe from this resort Each year we go and meet up with our many friends and reconnect and explore what new updates the resort has completed, each time we go there is always something new A concern from this trip was the food choices at the Buffet and the one and only a la carte restaurant Breakfast at the Buffet was delicious although it was noticed that the fruit selection was limited and the bacon wa [... read more]s hit or miss The hotel needs to embrace the coffee and tea drinkers of todays generation I had to go searching each day for a cup of tea Why don’t you set up a coffee bistro The menus have changed at the sunset restaurant since the last time we were there they eliminated the soup and salad bar at lunch and several of the staples , the club house sandwich the shrimp screwers We actually didn’t go to for dinner because there wasn’t anything that interested us on the menu several other guests said they were disappointed as well Our room was perfect and always clean One negative regarding the pool side The hotel needs to purchase more chairs and umbrellas The solution of “the pool cop” isn’t working People weren’t allowed to be away from their lounger for more then 15 mins or your stuff was removed We had to stagger our time away or notify that we would be going to breakfast where we were told we had 20 mins Not a relaxing trip Other then that we had a great time as always

Very clean resort

Staff are wonderful, very friendly, helpful & kind. Lots of wonderful food to choose from. Room we beautiful & clean. Beds comfortable. My only dislike, I was sick for 2 days, my family member tried to bring me some food from the buffet, & they were told they could not do that. I could not drink the water there. When asked at the front desk for extra bottled water in the room, we were told no.

Very Good Resort

This resort was in the older part of town on the water and close to the boardwalk at the centre of the city. Great location. It wasn't too large. The food was good. The staff worked really hard to take care of us really well. It was not fancy and high end luxury hotelling. I don't care for that, myself, as I want to be more in a local environment when I travel and not in some "first world luxory" that is unsustainable. The staff was very friendly and we tipped.... a lot. These people do not m [... read more]ake a lot of money. It was all inclusive, but we still left money on the table at each meal and tipped really good service. I would use the hotel again if I went back.

Buenaventura Beauty

Great location, friendly helpful staff, spotlessly clean, comfortably warm pools, beach has lots of lounges and umbrellas. Entertainment consists of a contemporary Mexican band playing at a beach buffet and a Mariachi band with performers at a larger outdoor poolside venue - playing one night each per week stay. The Sunset à la carte restaurant overlooking the beach was spectacular and we ate breakfast, lunch and dinner there almost always. The menus there didn’t offer a big choice, but the food [... read more] was delicious. The Mexican à la carte restaurant was horrible and we ate there only once. The main buffet restaurant was ok only for breakfast. Lunch hot items were cold - sitting in uncovered chafing dishes with one small can of heating fuel. Dinner was almost all Mexican food with some dishes being incredibly spicy and unlabeled as so. Meat dishes were overcooked. We were able to use the Sky Bar and loved it for snacking and the amazing sunset views. Some people we spoke with had been coming here for over 10 years but they didn’t always have all their meals here. The location and the all inclusives were the main reason for booking this hotel.

Buenaventura Grand Hotel X 3

This is the 3rd time we have stayed at the BGH in 3 years each time going in March. We were amazed at the number of people who have stayed at this hotel 5, 10, 15 or 20 times over the years which tells me they are doing something right. The hotel is in a great location, close to the Malecon but far enough away to be somewhat quiet away from all the crowds. The rooms are a bit date but the beds were comfortable, rooms are clean, air worked great and our room was spectacular, as we had an ocean f [... read more]ront suite, well worth the additional cost. We enjoyed the service we had at the restaurants and pool area of the hotel. A couple of things the hotel could improve on is making customers arriving early on the first day is not making them wait until 12 noon to get access the bar and buffet and try to get them into their room if possible before 3pm, Air transat flight lands at 10am and you arrive at the hotel by 11am. We were happy overall and plan to go again next March for 2 or 3 weeks.

Nice spot

Hotel was right on the main road so lots of shops as well as the boardwalk. Our first room was on the main level by the lobby & so noisy. After 2 nights we were able to switch to the second floor but there was only a window, no balcony. Rooms are clean & modern. Beach is very rocky & not swimmable due to the undertow. Red flag was up the whole week. Pool was small but good. Food was good but our son-in-law got food poisoning his second last night. Staff are very friendly. If you like the pool &  [... read more]not the beach this hotel is for you

Great location

This resort has a great location near the malecon ala cart restaurants are very good ,Sunset restaurant good for breakfast lunch dinner....staff is very good and friendly...resort kept very clean....small resort with noisy pool area...some night time entertainment ...good drinks....rooms good but many have poor views unless up pay more or are "club" members they will try to sell you to become travel club member...buffet was terrible little variety cold and poor quality ....beach is pretty good  [... read more]but has lots of rocks and suffers when tied is high

In four years since we were there last This resort has gone from a four and a half star to barely a three star resort

The rooms were nice and well kept. The breakfast were the only good meals served. The rest were often cold and some barely edible. The front desk couldn’t or wouldn’t help or provide simple basics such as providing bottled water or converting large currency to smaller bills for tipping the bar staff and servers. The pools were not clean. The water smelled bad and was way too warm. When we needed medical help the staff took a long time to arrive at our room and didn’t have basic medical su [... read more]pplies (glove) to provide help then gave completely wrong information to the doctor and ambulance. There was no need to call ambulance services. We found booking excursions through WestJet was way more expensive than vendors we met on the beach. Twenty-five percent more for exactly the same trip. The beach was left a mess after an event. They’re plastic lock straps and pieces of wood with screws protruding through it. Overall it was disappointing to see the decline in this resort since 2019.

Nice Resort

The Bonaventura Grand itself is a lovely, clean hotel. However we booked a deluxe king room, we did not know that it did not have a balcony, and faced the busy street. We requested a change and would have paid for upgrade, but they could not do it. This hotel was overcrowded for its’ size. Food choice was mostly mexican based…however there was a grill restaurant where we could go. There was always a good choice of fresh fruit, breakfast was very good. The staff is friendly and helpful, [... read more] but many do not speak English. The beach is not really walkable, full of stones and pebbles.

Excellent trip from start to finish

The service that I received from tripcentral was amazing and one of the best customer service experiences of my life. Ash took care of me from start to finish and what could have been a stressful experience was not at all due to Ash. The flight times were perfect and the airline Sunwing was quick and efficient. The Buenaventura Grande is an excellent hotel and in a great location. It was just a short walk to the malacon and some great shopping areas The staff were exceptional and were [... read more] professional and also interacting with me. Everyone seemed happy and enjoying their job which says a lot about the management staff. The food was good and the place was spotless. I will definitely be back and stay at this resort in the future. Extremely good value for the price

Wonderful resort

The hotel was recently renovated so the place sparkled. The rooms were spacious with a nice view and comfortable beds. The food at the buffet and Mediterranean cafe was delicious. There was a fun Mexican fiesta hosted at the resort one evening that included lots of food stations, entertainment, games and fireworks.

Not impressed

First of all location is great, beach area is mostly rocks now. Upon arrival entered room, had no save and no working phone, apparently they don’t have clocks in rooms, had to get a safe and phone fixed . Room was so noisy due to the open lobby with entertainment and loud drunk people in hallways all night, went next morning for a room change , told we would be second floor ocean view and balcony, waited until 4pm to find our room on third floor with a window. As far a food not the best, very  [... read more]little to choose from in buffet always same stuff and mostly cold. Talked to people that have been going for years, they say it has changed so much and won’t be returning. WONT BE RETURNING TO GHIS PLACE,!!

Family Getaway

Great smaller resort in a fantastic location. Clean, tidy, amazing service and staff. Food was good - our 12 year old loved all the fish options and the pasta bar. Husband loved the morning omelet station. Staff went out of their way to also send our son a little birthday cake and card. If you have younger children or a really light sleeper - ask for an inside room that faces the ocean. We were on the street side and was busy with noise (cars, sirens) - not an issue for us. Our friends we [... read more]re on the "wedding reception" side - so the loud music and party goers did not allow for a quiet sleep. However, the staff was very accommodating at changing rooms (based on availability).

Compact resort, walking distance to Old Town

Our overall score for this resort is 7.5 out of 10. The good: - the location can't be beat, closest all-inclusive to old town and the marvelous Malecon shops and restaurants - compact, easy to get from your room to lobby to restaurants to pool to beach - super friendly service from every corner of the resort (even met and had a long and fruitful chat with the GM) - Sunset Restaurant is outstanding, Best place for a la carte breakfast and dinner. Great beachside views. - all grounds well-ma [... read more]intained, clean and highly attractive - our king renovated room with small balcony was modern, comfy and spotless - Mexican Fiesta night was a 10+. Food stations were well staffed, short lines, quality of the food was outstanding. Wonderful entertainment right on the beach. - Pools, though small, were clean and well-maintained. Of course, like every other resort, getting the best lounge chairs poolside required early morning towel and book placement. Never a problem on the beach. Lots of umbrellas. The not-so-good: - main buffet was hit and miss for dinner, OK for breakfast. - front desk staff, though patient and friendly, could use some more fluent English speakers - very few oceanfront/oceanview suites

Home away from Home

We were a group who stayed at this resort March 28 for two weeks. We were so happy to see Gustavo,Eduardo,Fausto,Herman, Omar and Daliha. Our room was perfect and very well maintained. The meals were very tasty. The one thing that changed was the pool bar was closed at 10 pm which was a shock. We all missed sitting out there. The top bar also closed at 10 which left the lobby bar open until 1:00 am.. please reconsider reopening the pool bar. We were also happy that the smokers are still very muc [... read more]h accepted. Kudos. God willing we’ll be back

Excellent Vacation

We had one of the best vacations at this resort. It was very clean and the staff were excellent. The location is perfect. Close to everything. The food and drinks were very tasty. Staff were so professional right from the doorman, Omar to the maid. We will definitely return. They were always cleaning too. It was so much fun.

Great all-inclusive resort close to town.

Everything was kept spotless and all staff were masked at all times. Too bad many of the guests were not as considerate. Room was renovated and very nice. I was on the 4th floor and some intermittent HVAC noises but I think they were working on that. Food and beverage service was great and the wait staff were fantastic. Our only complaint was the fee charged gor the PCR test. Their website advertises 2500 pesos but they were charging 3000 pesos cash or 3150 pesos on credit card. Quite $$  [... read more]for the convenience. Next time we will go to the airport and pay $1500 pesos. Other than that the Buenaventura is awesome and we are going back in Feb 2022.

Just what I needed!

This is the second time staying at this resort. We booked it last year and decided to do so again this year. My agent contacted the hotel and asked for an early check-in and a room with a balcony. Very happy to say we got both on arrival. Hotel and grounds are kept in immaculate condition. The staff are all extremely kind and helpful. Most staffers I recognized from last year, which I took as a good sign, it means they are happy to work there. I love that it's a smaller boutique resort.  [... read more]Not at all pretentious. The grounds are well manicured and from room to beach is literally under a two minute walk. They have something different each night fur entertainment. They really go above and beyond when planning these events. Highly recommend