Amazing hotel

This resort is is close to the beach. you have two options either to use the hotel's swimming pools or go to the ocean a stone's throw away. What I particularly like was the unlimited food and drinks at the restaurant and bar. I also noticed that the staff were friendly , the rooms also very neat. I have been visiting Cuba since the last 14 years. This resort stands out as one of the neatest..

Beautiful place to stay

Really enjoyed our stay. The food was good, plenty of choice. Even our kids who are picky eaters found something that they liked. They have a beautiful beach that our little one enjoyed playing at and exploring a lot. The water is pretty shallow which makes it safer for a families with small children. During our stay there weren't many mosquitoes which was also a plus. We would definitely go back there again

The people are amazing

I arrived quite late and the buffet was closed the person at concierge gave me a cold plate, which I was very appreciative of and then drove me to my room in a golf cart. I knew not to expect a lavish room, but was a pleasant room, with a little gecko greeting me. I was so excited to finally arrive, being this my very 1st vacation ever, woke up to a beautiful sunrise with a cup of coffee. I heard from many people not to expect an over the top menu at the buffet. breakfast was okay. The [... read more] hotplate area the food was not has warm, and I learned that the best item to eat was an omelet; butter is scarce so grab it while you can for your toast. Lunch & supper on the other hand was spectacular, and I highly recommend the fresh fish and lamb. The servers, Kenny, Oscar, Danier, sorry if I forgot someone's name are there to welcome you with a big smile, and when they get to know you with a big hug. The Ala Cart was amazing, which I had 2 ala carts with my stay I did have a situation with my room, Carlos was quick to fix all, with the help of Google translate we understood one another. Oh can't forgot the charmer Enrique always ready to help lol The beaches, OMG!!, are out of a story book. Everyone at the 24/7 bar. Elvis, Daniella, unfortunately I can't remember all their names were very quick to remind me that I am on vacation & need to relax. All were warm and welcoming. Aida, who was the most kind & wonderful woman that took care of my room always greeted me with the biggest smile & hug. In conclusion the resort is not a 5 star, but the people who work there are!

3 star resort..

Staff was welcoming and accommodating. Beautiful lobby! Cappuccinos were soooo good!! Room was a little dated. Beds were super comfy. Had some minor issues with the room, but no biggie. Food was ok… everyone knows that you come to Cuba for the beaches!!! THE BEACH IS BEAUTIFUL!!! The pool was refreshing!! Bartenders.. were such a pleasure to have! The groundskeepers were amazing. And the housekeepers…so so sweet!! My little one enjoyed the different swan blanket rolls everyday!! The ent [... read more]ertainment staff was.. meh! The main issue that we faced were the locals on the resorts with the boldness and lack of respect they showed for other tourists, resort and more than ever, the staff. For example, was lack of plates because they would take multiples for one person. Buffet line would be crazy busy.. one person would lineup then all of a sudden six or seven people would jump in making everyone behind waiting for an omelet up to 40 minutes…. Which was insane! The dining room staff are very nice but need to be a bit more attentive to the guests and making sure they have cutlery, napkins or even offered water or coffee. Most times I would have to track someone down to get a place setting for a table and a drink! After a couple of days we would go to the buffet for breakfast lunch and dinner at opening just so we would get a plate and avoid the lineups or have to wait on food to come out just to be able to eat. They were just rude… not all but some. We will return to Cuba but sadly not to this resort.. which sucks because the staff are what really made our trip easy.

Only 2 choices

Choice 1:kiteboard Choice 2:read n relax The ocean is only 6 to 18 inches deep. One day that depth was a kilometre off shore All sandbars. No fish. Beautiful grounds. Consistant good food. Staff was nice. But not all of them. Loved the cayo coco airport! No we will not return to this resort unless i take up kiteboarding. 21weeks over 15 years repeat cuba visitor

Wonderful

I needed to get away and relax. Starfish gave me the quiet off-season RnR that I needed. The staff, accommodations, food, beach, pool, and resort were all top notch. The 10min walk to see the flamingos was one of my highlights. I would definitely return

Amazing resort

Amazing resort. Very family friendly kids loved the kids club as well as the beach never had to fight for chairs. We had a few small issues on our trip and they were fixed immediately. Not a party resort. Lots of food options and booze. Loved the cappuccino . Ariel was our favorite bartender. We will be back forsure

Amazing resort!

We went to this resort end of January 2024, first time here, 8th time to Cayo Coco. Loved loved loved this resort! They were amazing with the kids, from the entertainment staff, to the bar staff who let them get their own juice to the lobby desk guy who played with them with the bell and made my son (6 years old) super cool paper airplanes. They have lots of entertainment for the kids and sports to do. The food was plentiful, service was amazing everywhere, including the gardeners! They really d [... read more]o go out their way to make sure your having a good trip. Even gave my son a necklace. The room was clean, yes a bit outdated but super cozy and no issues at all with it ( we had a oceanview room) Beach is amazing, pools were nice ( we go for the beach though!) You never have to worry about finding a spot on the beach or by the pool, always chairs available. Resort was very clean. Drinks were always available no matter what you drank even wine! No complaints for our week staying. Will definitely go back!

Such a wonderful place!

I just made a "quick stop" here last week for 3 days, and being my second visit, nothing has changed since 2019. The buildings are dated, but WELL maintained. The food is amazing (repetitive, but amazing), the pools are clean, the staff is awesome, and the grounds are maintained to the tee! While there, I made arrangements to return in may :) Soooo many of the guests are returnees. And I even met a girl who was on her 11th visit in 13months! I can't wait to return in 7 weeks

Mixed emotions

The room was well except for the 2 broken beside lamps. The service was good in general, staff was nice. Concerning the food - the redundancy of the food they serve, over and over, meal after meal, cut into different shapes but ALWAYS the same, no condiments whatsoever (not even oil to put over your salads) was REALLY irritating. Absolutely NO imagination whatsoever. Also, I drink white wine and coffee, easy right? They had no coffee for over a week at the bar, they heated some cold stuff with t [... read more]he espresso steamer and served it drowned into lukewarm milk. Wow. Forget about the white wine. They had a little on one or two days and then no more. BUT they DID have 40$ CAD bottles of white wine for sale on their bar shelves (really???… come on!!!!). This was my 3rd stay here and I have mixed emotions regarding any future trips at this resort. Not sure I’ll be returning. Too bad.

Had an Enjoyable Trip but Wouldn't Recommend it to just Anyone

The resort is located on a shallow, stunning white beach, which was perfect for my lake-swimming kids - we never worried about them by the water. The pools had garbage floating in them and we only saw staff service it one out of the 10 days we were there. We preferred sitting on the beach, so wasn't too much of a problem for us. We had two rooms and only one had hot water and a fully functional toilette. I wouldn't recommend this resort to just anyone, especially people used to a kore luxe reso [... read more]rt experience. We did really enjoy the food - yummy greens, fresh papaya, made-to-serve meat (we ate beef, chicken, turkey, etc.), different bean and rice concoctions, questions Blanco, etc. Our kids enjoyed daily servings of French toast, omelets, meat, rice, buns (and butter!), and numerous helpings of Frnch fries at the bar. We found staff pleasant but not always great on the service side. We concluded this was because they work 16 hour days and commute 1-2 hours to and from work.

Terrible conditions

I've been going to this resort for 25 plus years and I'm sorry to say I won't be back. In less than a year this resort has gone downhill big time. example grounds not kept up grass very long everywhere ,very little gardeners around to do the work. Pool not maintained couldn't swim in it last 2 days. Very short on staff. The people in the suites had the maid for he first day and did not have one for the rest of the week Towels in my room hung back up to use again because use there were no clean  [... read more]towels available. could no change beach towels because they had none for the whole week. When I first went into my room no sheets on bed but I was one of the lucky ones I got a sheet for my bed a lot of other guests weren't so lucky, that was ok because I don't change them at home every day. Food was what to be expected lots for rice dishes ,chicken some beef pork and fish .Guests who arrived on Saturday were put in rooms that weren't cleaned no sheets at all on the bed. The buffet cross contaminate because they don't have enough serving spoons for the food they put out. They are very short staffed. The best thing at this resort is the Beach. Sunwing I would expect that because it is one of the hotels connected to you that your firm would check it out to see that it was up to standards.

No proper lighting , no phone or tv channels in my section

1. Light outside my unit did not work so it was pitch dark in the night to walk down the stairs and this prevented me from attending the nightly entertainment. No one seemed to care that a female guest did not have sufficient light to walk outside in the night . They were aware of this the first night but failed to fix it in the daytime. A “maintenance” guy came late on my 3rd night to ask to come into my room in the night to check the breaker but I did not want a stranger in my room so la [... read more]te especially when I could not see who it was outside. 2. The phone did not work so had to walk all the way to the lobby every time I needed info or something such as the wifi renewal which no one told me expired after some hours. 3.No channels on room tv , was not connecting to satellite, never fixed during my stay so no tv at all. No one seemed to care about the 3 issues above . Very frustrating. Curtains and mattress/ bed box , sheets and towels all had stains. Got a very torn pool towel too. Italian restaurant a la carte food was not very good. Grass outside my unit stairs was very long . Pathways near my section were unlit and made it very difficult to see and walk in the night . Most staff was pleasant and friendly. Food was surprisingly good esp the beef, veal and lamb and the flavoured rice . Breakfast omelettes and deli meats and cheese were good too. One wait staff told me she didn’t want to be tipped in US$ . Good location with beach access but too much seaweed and broken shells which may cut. I heard the entertainment was good but again, I could not see properly at night to walk out to the main area due to lack of lighting despite use of the torchlight which didn’t make me feel safe walking solo near the long overgrown bushes too.

Buyer Beware

The location in Beach are the only reasons to attend this hotel. The buffet food was substandard. One of the chefs cut herself carving the food and was bleeding in the food the a la carte restaurant food was edible if you can get a table Did not have any hot water in the hotel room. The entire trip spoke with front desk spoke with maintenance spoke with hotel management. With no success, everyone promised tomorrow it would be fixed.

Great Stay

Was there May 1st . Beautiful resort . 3 nice pools . Rooms need some TLC , but are clean . Don't book superior ocean view just book standard ocean view and this will give you a room in the white cement buildings There are also ocean front rooms that are really close to the beach . We had to be moved from the superior wooden bungalows , small , gloomy and our AC did not work . We changed rooms no problem . Beach and ocean is beautiful but very shallow so not really suitable for swimming ,more f [... read more]or wading in .There are food shortages but we found lots of tasty dishes to eat .I was happy with the food. Many flies in the buffet but many other resorts have them as well . Loved the Cuban and Italian restaurants, they were delicious ( try the pizza! ) . There are noseeums that bite early morning and dinner time till the sunsets . Many people walking around with bodies covered in bites . I only got a few , my daughter was covered in bites . Bring lots of deet. Resort was at about half capacity . Good service. Try the iced coffee at the front bar ! We just love the Cuban people. They work so hard to make your stay memorable. Lots of seashells . I recommend bringing water shoes as some areas along the shore have sharp coral and shell pieces .

Beautiful location

My wife and I recently stayed at this property (April 21-25) as a last minute couples get away. We chose this specific property as it is secluded and fell comfortably within our means. It is an absolutely stunning property, and we thoroughly enjoyed the charm of the older property. The staff for the most part were outstanding in their face to face customer interaction, given the language barrier and lack of resources. Unfortunately we suspect we were robbed by a member of staff on the last da [... read more]y of our stay. We still have not been able to locate the envelope containing our money, which we had secured in our luggage. We immediately notified on duty staff, who advised us that we had two options. 1 we could fill out a request to have maintenance conduct a key read of our door the following morning. In which case they would notify us via email with the results, when completed. 2 We could cancel our flight and contact the local police to come and investigate. We opted for the 1st choice, and are yet to hear from the property management. As a former member of a hotel security team. I was particularly concerned that a thorough investigation into the incident could not be commenced immediately once reported. Adequate security and security measures seem to be lacking at this resort. If you are booking here please be aware that prices at this resort are higher than other parts of Cuba. More importantly since covid measures have been lifted, there is no need to convert your currency into Cuban pesos. Canadian is accepted, and American preferred. If you do have Cuban currency it will not go far, so use CAN/US. Do not waste your time going to the market. The beach is by far better. Despite the heavy effect of rationing, the resort did a wonderful job with food and dining. Drinks were in good supply, however there is limited selection. Again something beyond the resorts ability to influence. We thoroughly loved the architecture and set up of the resort. During your stay you will never be more than a few hundred meters of stunning ocean.

A week in paradise!!!!

My son and I took our first trip south to celebrate my big 5-O and my son's grade 12 a bit early. We had always heard that Cuba was affordable, super safe, with the most friendly people on earth. Well, we were not disappointed. Words cannot express how AMAZING our trip to Starfish Cayo Guillermo was!!! To be honest, it was like stepping into heaven! The beach was beyond incredible! Food was so delicious, with no shortages, and service far above 5 stars!! In fact, the executive chef, Efendi [... read more], upon finding about our celebrations, organized a special dinner for just my son and at the a-la- carte Italian restaurant. He truly went above and beyond to create this beautiful and delicious gourmet meal! We shall never forget his kindness!! Our maid, Marelis did an outanding job at keeping our room clean, well stocked, and the creative touches were appreciated. The servers were all so lovely too and attended to our every need. The entertainment manager, Nildrey help organize top talent and entertainment that was on par with what you'd expect at Las Vegas. The gardeners, Alberto and Julio also ensured I had a fresh flower to enjoy every day and did a fabulous job at maintaining the grounds!!! This unforgettable experience will be forever cherished in our scrapbook of memories. I have no idea why anyone would dare write a negative review. If so, SHAME ON YOU!!! Maybe you need a reminder that you're in a 3rd world country!! You also fail to appreciate that these dear people are doing their very best with what they have. Many work beyond 12 hours and still have to travel 2 or more hours each way to get home, only to do it all over again!! Yet they never complain and do their utmost to give us the best service ever. We can't thank everyone enough for the experience of a lifetime!!!

Oh NO!!!!

Great beach, food was good, resort has a ton of potential, but needs a lot of work... we had a water leak in our 1st room, and ended up in a wooden bungalow (ocean view)... but there was a rain storm through the week, and it rained in our room at least a dozen leaks, and we weren't the only ones, so we could not change rooms again. They need to do some serious on the building maintenance!!!! Also not enough cleaning staff, pool area/ snack bar was pretty cool, but not enough staff to keep it cl [... read more]ean so plates/food left at tables, and so the birds swoop in and pooh EVERY WHERE!!!! Sorry but never again

Great resort

This resort is very nice the people who work there treat you great food was good beach was awesome the girls who cleaned my room keep it spotless liked the way the bungalows were set up nice and private

Loved It!

We travelled as a group of 12. We had an amazing time. The beach was spectacular. Shallow waters but easy for swimming, wading and even snorkeling. Food was plentiful and lots of variety. Rooms were dated but clean and comfortable. AC always worked and lots of hot water and water pressure. Pools were clean and gorgeous. It was very windy when we went, which kept the "no see ums" down. We did have one morning when there was no wind and the biting flies were relentless. The only negatives I [... read more] have is the lack of variety at the snack bar. There is only ham and cheese and fries and they often ran out for periods of time. Entertainment was good and they tried but resort was not busy enough perform the way they would have liked. Staff were good, most not overly friendly but we wonder if it is due to burn out. We had read many reviews before going and honestly I have nothing bad to say. It is a well maintained, small resort with the most amazing beach. This is definitely the right resort for the budget. If you want modern and busy this is not for you. If you want a gorgeous place with a more laid back feel this is the spot.