Resort

the grounds and pool area of the resort were stunning. the inside of the rooms were tired. we had mold and mildew in our room. our room towels were more worn out than the beach towels. Room could have been cleaner. asked for a queen or king bed and received 2 small beds. asked about changing and the customer service desk said we had to pay for upgrade yet it was stated when we booked for "deluxe" room. Sunwing rep told me that a lot of people had same complaints and the resort was trying  [... read more]to make a few extra dollars that is not acceptable. sunwing said they filed a complaint already about this. Staff was extremely friendly. would definitely go back. What a stunning view from our room!! one of the best views ever of all of our travelling.

Fabulous 2nd stay at Las Hadas

We just returned from our stay at Las Hadas. And it was once again was a pure delight. The service at the desk, pool and restaurants was courteous, quick and always with a smile. The meals at the Legazpi restaurant were superb, better than most gourmet restaurants in the Gta. The rooms are dated but that is what them their charm. They are clean with a beautiful view of the ocean and the lovely well kept gardens. This hotel is known for the film 10 with Dudley Moore and Bo Derek. So it tries to  [... read more]keep the ambiance. It truly is like no other hotel and small enough that you get to know most of the other guests. On the weekends it gets busy with Mexican families which are delightful with ready smiles and friendly holas. The rest of the week it's fairly quiet a favourite spot for folks from Western Canada and north western states who were all wonderful. I would recommend this hotel more for 40 to 70 yr. Olds especially if you are looking for pure relaxation, great food, constant sunshine and good conversation. We will definitely be returning.

Needs work!

While the time away was great the resort needs some work. It is one of the oldest resorts in the area. The pool is in need of repairs as there are tiles missing and it needs to be cleaned from the inside out. The rooms are very comfortable but the patio furniture is in need of repair. There were some early issues with the food, there were prices on the menu and you were told you could not order over 291 pesos or you would have to pay for half of the whole price? The General Manager Senior Ortiz  [... read more]was very helpful and open to all guests. By the end of the week they were already making changes. But that being said I do not think that we will return unless there are more changes.

Beautiful Resort

We absolutely loved the resort and especially our room with the ocean/marina view. We only had 3 negatives which would not deter us from referring this resort to friends or family but should be aware. The food was a hit or miss but overall the experience was good, the service was not always there but we were advised the hotel was short staffed (just meant we got our own drinks at the beach and lounge) and the main buffet is open air which allows for the birds to poop all over the chairs/floor [... read more]. The resort is quite large with a "plantation" feel which we loved and quite a few stairs that we didn't mind but you could call for a golf cart to get you where you needed. The beach area was nice with clear water where you could see the fish but no lounge chairs on the beach, just beach style chairs but you could ask for loungers to be brought down. You have limited access as you are in a bay but there is a nice walking path to the Barcello and a nice short walk along the marina. There was a new Manager just starting when we arrived and could already see improvement in the food and selections. I would expect the new Manager to continue improving the service but overall we thoroughly enjoyed our stay.

Excellent Value

The hotel is extremely well kept, they are constantly cleaning and painting the public areas. Pool and beach are great, food was good, but food service was a little spotty. It is important, especially if you have kids or mobility issues to get a room on the lower levels (200s to 400s). If you are on the higher levels you could climb a 150 stairs to your room or wait for the golf cart service which can be slow. I would go back to this resort any time.

Amazing beach

-clear waters, perfect for swimming even for children - architecturally stunning especially at night -food was plentiful but could use more variety on their menus, also another a la carte would be great - glad to see all the renovations happening, bringing this resort back to its potential

Wonderful Place !!

My wife and I have traveled South three to four times every winter. But it was the first time to the West of Mexico. We think we found a treasure this time. Las Hadas has given us a great impression. Staffs are all nice and kind, and foods and meals are great. Room is clean and well maintained. Beach is not crowded and we enjoyed very comfortable and relaxed time. Sea water is clear enough to do snorkeling and we have enjoyed it everyday to play with lots of beautiful fishes at the just beside o [... read more]f beach. It was lucky too for us to have found a Seahorse. There is a nice Golf Cours near to the hotel, it is well designed and challengeable nature friendly style course. Greens are still needed to be improved. Probably it was caused by the Dry-Season. Staffs in the course are very kind and nice. They work very hard to maintain the courses in everywhere. Specially Golf Director Mr. Jaime Elias, he is very nice and generous. You may contact him directly whenever you have any of the issues in case. Unfortunately, number 13th and 18th holes are temporary courses at the moment due to the damage of original holes by Hurricane of last October. They will be repaired by this May completely. Then we will go there again next winter to see and play the scenic 18th hole which has the green over the ocean as an island green.

Awesome time

We stayed there for a week at the end of February, the hotel is older but very well kept up, we stayed on floor 16, ocean views amazing but lots of stairs to climb. The resort was very quiet during the week but when locals start arriving for the weekend it gets pretty loud and busy(only complaint). Food was good, no complains. Nice beach but sand gets very hot from sun(volcanic black sand deposit)so bring shoes to beach or expect to do a lot of running

Brilliant facility, but......

While we were impressed with the hotel, it's general upkeep and the quality and care of the landscaping and outside areas, we felt the dining staff in all the dining areas were unfocused and undertrained. It is as easy to give excellent service as it is to give poor, and at no extra cost! We were led to dirty tables, staff hovered to take our plates before we had finished and tables were inadequately laid. The staff were charming and eager to please but seemed undirected. But our real gripe was  [... read more]the abysmal quality of the food on offer at all the restaurants and speciality nights. We felt that with appropriate and participatory management from the very top this hotel could regain its standing as an impressive and exciting venue for world travellers and without this push, it will gradually drift into anonymity.