Amazing resort

I loved every thing about this resort. No negative feedback at all. The beach is wonderful and there is always chairs available anytime of the day. The room was very inviting and clean. The staff was very friendly and helpful.

Repeat guest!

This resort prides it's on being very, very clean. Quality food, drinks and service. We even had beach and pool bar service all set on a nice beach. Our room was spotless and made up daily. Comfortable beds and pillows. Quality sleep. Stayed previous year in building 8 and this time building 7 on second floor. This area is close to beach, pools and lunch restaurant. Favourite restaurant was the Italian. Then when we wanted a quick meal the buffet had a huge assortment of choices fo [... read more]r dinner. Buffet breakfast was amazing with churros, homemade donuts and pastries to fresh omolettes, scrambles, eggs to order and so much more. Fruit, veggies etc.

Awesome!

Awesome everything very clean, great food and drinks Staff so friendly. Local shopping close by and many choices. Entertainment could improve. Only complaint too many towels left on lounges not in use. Not always a lounge chair available at peak time

Amazing Resort

We just arrived home after a beautiful week at Riu Playacarmen. What we found was that it was just the right size. Not a whole lot of walking to and from meals and the beaches and bars. The grounds were well kept with interesting little creatures bouncing around. Our room was very clean. Food was amazing and the hospitality was great with smiles and always willing to accommodate. We found one thing that was great was that the beach was kept very clean. Most of the resorts had seawee [... read more]d washed up in front but our hotel alone with the other adjacent Riu hotel were kept very clean. Beach was amazing with a lot of chairs to accommodate everyone. The size of the resort was perfect for everything not a lot of people to make you feel crowded and crazy. It ranged from littles to older folks like us. The resort is set up for all accommodations with ramps all around the restaurants and into one of the pools. The only access that you couldn't get with a wheel chair or other accessibility means was the beach but I know that they could help out with that. Thank you for an amazing holiday.

Great resort

The resort is beautiful, staff are very friendly and helpful, food was really good but not very warm under the heat lamps. Pools were great. Room was very nice although I'm not a fan of the open concept washroom as I travel with my sister. Eliana Anton was my agent and I was very pleased with her, she was very helpful and prompt.

Great resort and atmosphere

We stayed for a week. Facilities are good, beach is beautiful, service above expectations, food is great, entertainment was above expectations ( we are in our 40 and we danced almost every night). The option of using other Riu hotels around added a lot. The only 2 items I would upgrade are the fitness center/Gym - equipment is very limited and outdated. Secondly, more shade option on the beach ⛱️ would be an asset. Overall, we definitely want to come back. Cheers

Fantastic place

We had a great time at this resort, excellent service from the front desk to the housekeeping people. Everyone had a smile and were quick to help with any request. Two of the best things were no reservations for ala cart and men did not have to wear long pants. The ala carts were busy but people were seated quickly and food came hot and delicious with minimal wait. The resort is very clean with plenty of staff to serve you weather it was drinks on the beach or at the bar, buffet service was  [... read more]also top notch with a great variety of food to choose from. Would definitely return to this resort!!

Great Trip!

The hotel was great, the staff was great and accommodations were clean and comfortable. The buffet restaurant exceeded expectations, ice cream and coffee were amazing. The entertainment staff were friendly, always creating moments of fun for the little kids right up to the adults. I really enjoyed my time and would recommend the property to anyone wanting a relaxing, carefree vacation with or without their little ones. Great job Riu!

Awesome resort

Enjoyed staying at riu playacar in Playa del carmen amazing attentive staff food was great resort was clean I would definitely give this place a 5 ⭐it's also central to all the great excursion that this part of .Mexico has to offer

When Can I Go Back!!!!!!

This is one of the best resorts in Mexico I have ever visited, and I have been to quite a few. From the front desk when we arrived, to the grounds staff, our servers in the restaurants and the entertainment and recreation crew....whom were beyond excellent.

Rui Playacar

The beach was the most AMAZING beach ever!!! Like anywhere, the staff was excellent! It was a milestone birthday for me and they made it special! Food was repetitive and would have liked some variety. Overall, great memories were made here!

Will return in a heartbeat

The layout of this resort was superb. From the front lobby to the rooms, pools and ocean you are looking at a 2 minute walk. Everything is close. The food was amazing, so much variety and absolutely delicious. Our room was spacious and very clean and the maid cleaned it everyday so well. The weather was fantastic, the pools were clean and they take care of the seaweed issue so you can swim in the beautiful water. Best of all, no line and not crowded, not sure if this was the time we were t [... read more]here Jan 1-8th, 2020. We will be back! You can walk the streets and because it is a gated community it is very safe. The decor and cleanliness was top notch.

Another great trip to Riu Playacar

This is the second visit to Riu Playacar in the last 4 years and it was as great as I remembered. This is a nice relatively small resort where everything is a short walk away. The staff are exceptional- unbelievably hard working and very friendly. Although we ate at the buffet the majority of the nights, it was great to not have to make reservations at the ala carte restaurants. We ate twice at the steakhouse and enjoyed both meals. The rooms are immaculate, the beds comfortable and th [... read more]e beach and pools are fabulous. Don’t think twice - just book it. You will enjoy it.

Beautiful Resort!

The hotel grounds are beautifully manicured and kept incredibly clean! Rooms are fresh, clean and as they're advertised. Food selection was fantastic and we really enjoyed the steakhouse - not needing to make reservations was a huge bonus! We went there twice and ate at the buffet the remaining nights - they even had a vegetarian section. Breakfasts offered a vast array of options from cereal to fresh fruits, custom omelettes, eggs any which way and a fresh juice station. For lunch, the sala [... read more]d bar was great as well as a full offering of hot foods or you could grab a bite at the grill by the pool. The staff is fantastic and always ready to please! We noticed that a lot of people don't tip the staff - take a wad of dollar bills and tip them - they'll all work so hard to make your stay enjoyable! Entertainment was great most nights - ending at around 11pm which is great for the crowd on a relaxing vacation. Those wanting a bit more nightlife could be shuttled to one of two other resorts just down the road. Loads of activities during the day - the staff is fantastic and not too pushy. This was our second time at the resort and we'd go back without a doubt!

Super beau Resort

Le resort est petit et très facile d'accès. Très facile d'accès pour les gens a mobilité réduite et les familles.... L'environnement est très propre, acceuillant. Le personnel est toujours souriant et tu as autant de service si tu donne du pourboire ou pas... La nourriture a une grande variété et est délicieuse, en 10 jours je n'ai rien manger de pas bon, pas frais ou redondant.. C'est vraiment un endoit magnifique

Great resort all around.

Very clean, great food choices, lots to do for couples and kids/families. Shopping is across the street. We were very sceptical about visiting Mexico but had a great time with the kids 3 and 7 months. We felt very safe and would definitely return.

Great Resort!

Enjoyed very much staying in this resort! Great food, very well kept resort grounds. Attentive and great customer service at the desk. Rooms are very clean and resort looks like new (not sure how old). Very safe place to stay at, was able to go for a walk to the town of Playa Del Carmen. Resort staff was tiresly working on taking care of the see weeds on the beach and it was the cleanest beach, compared to other resorts. Would go back any time and definitely would recommend this resort to all my [... read more] coworkers and friends.

Beautiful beach

This was a nice hotel with a gorgeous beach. We loved that the palm trees were the shade. The customer service was really good. We found that there was not enough variety with the restaurants. It would have been nice to be able to go to the other resorts for dinner. As a family food is really important to us and we are not really buffet fans. The rooms were clean the beds were uncomfortable and I know what people mean when they talk about the rooms smelling musty. We moved to a new room day two  [... read more]and it was fine. The pop show we saw on our last night was really good. I would recommend a daily Calendar of activities given out under your door. We have had this at the other places we have stayed and it was handy as we felt we didn’t really know what was happening activity wise. We travelled with two 19 year olds and two 15 year olds and found the resort very safe. Overall it was nice just not amazing.

Great Vacation!

The RIU Playacar was a great place to stay! From the reception where we were able to get our room at noon instead of at 3pm through to the easy checkout, we had a great stay! The room was immaculate, loved the towel art every day. The food was abundant, flavourful, different choices at the buffet. The a la cartes (we tried the Americana and Mexican) has great choices. The amount of food at the a la cartes was way too much. The steak took up 3/4's of my plate! The pools and grounds were ke [... read more]pt clean every day. The public washrooms were fantastic. The entertainment crew was great. Some of the shows were a little cheesy but expected. My husband said he would return to this resort after the 3rd day there. That's a big compliment from him. The only thing I was disappointed in was the Sunwing Rep who was no where to be found after our first day there. We booked our return transportation. When we went back to book an excursion, he couldn't be found on day 2, 4, 5 or 6. We booked with a local agency and had a great outing.

Could not of picked a better place for our 2nd anniversary

The room was spacious, the food unbelievable, the staff so courteous, the facilities exemplary. The site was very clean. Mini bar refilled with more water and soda than we could consume. I'm so glad we went to the Riu Playacar and will never forget this trip.