Worst resort I've ever been to!

This was by far the worst resort I have ever been to. The only positives, are beautiful views, nice weather and luckily walking distance to good restaurants. The staff were unpleasant and dismissive, the food was awful - minimal buffet options, questionable looking salads and meat, nothing was warm (luckily there were some amazing restaurants walking distance that we could eat at most nights), extremely difficult to get A la carte reservation - an hour wait in the morning and most were a [... read more]lready booked up, you had to get up at 6:30am to get chairs by the pool, rooms are extremely dated - cracked tiles, showers go from freezing cold to scalding hot, leaking AC, dark bathroom lighting, our deadbolt broke on our door and nobody ever came to fix it even after asking multiple times, door also kept getting stuck and we had use body weight to get it to open. The last night we decided to eat at the buffet for dinner and we finished the the trip with food poisoning and got incredibly ill all night and are still recovering from that a week later. I do not recommend this resort and it has deterred me from ever booking Occidental again.

Poor

Too many,many stairs , the ocean was with red flags all10 days that we were there I didn’t go to the ocean not even one day, and to books the al la cart it was at 7.00 in the morning you had to be there at 6.30 in the morning to get a reservation because they is only 4 restaurants I don’t Recommend this resort

Mediocre Resort

The hotel has too many stairs, you have to walk up and down too many stairs to get to the restaurants, to get to the pools and to get to the bars because nothing is on the same level. The adult only pool had ladders only to enter and exit and one was broken and not closed off. The food was less than acceptable. Cold, tasteless and not Mexican. The staff was amazing and the rooms were clean.

OK but for the food

At first glance this hotel looks very good. It is well maintained but tired and in need of some serious upgrades. In particular in the bathroom. Cracked and leaky sink, antique tap with a mind of its own. Air conditioning had no control. Loud and freezing, we complained three times with no result unless we were willing to change rooms. The staff was excellent. Personable and very professional. Special mention to Carolina in the lower buffet and Hermerlinda upstairs. BAD FOOD. I often wondered  [... read more]with the very many hotels around Mexico, how they managed to find so many good chefs. I wonder no more because it ended here at this Occidental. Unimaginative and repetitive selection. Tasteless for the most part with the same boiled tasting fish and chicken in both buffets every day. Chicken legs or wings with nary a breast to me seen. The specialty restaurants were far from special. The Italian La Trattoria had no reason to call itself Italian. As an example, the Ossobuco was tasteless, very chewy with an abomination of a sauce splashed on top. And the marrow was missing from the bone! This is a sin in Italy. The system of booking a reservation was meant only to test your resolve. You got to get up at sunrise to join a lineup. Then they fill up before the line ends. Just about every one complained about the food. The Occidental Costa Cancun just up the road would have been a much better choice. We shall not return.

Clean Place

Enjoyed our week. Rooms were very clean. Hotel very clean. Staff very friendly. Entertainment was ok. Not very exciting. The lobby music entertainment was the same every night. Same music. Didn't start until 10:15-10:25 and ended at 11:00pm. There was nothing else to do so went up to our room. Only 3 a la cartes. Mexican (didn't like), Seafood (they had a chicken dish for those who didn't eat seafood/fish) and Italian which was by far the best. Had to line up at 7:00am to book your a  [... read more]l carte. We managed eat at one every night. Buffet was ok. Not an assortment of food, but could find something to eat every day. Preferred the Seafood restaurant for breakfast and lunch as it was close to the pool. Adult pool area was nice. Always found a lounge. Didn't have to wake up at the crack of dawn to reserve one. Didn't go to the family/party pool. Ocean was very rocky. Red flag every day so didn't go in the water. Very little seaweed. Beach clean. No one bothers you on the beach. Didn't venture out of the hotel as we got there late at night. Had I'd known there was a mall across the street, I would have ventured out!

Beautiful Resort

The resort was clean, the staff were amazing. Beach was cleaned of seaweed everyday, lots of chairs on the beach but no shade. The pools were clean and the water temperature was perfect. Lots of chairs and shade. The best part of the resort was the staff! 10/10 My only complaint was the food, I am not a fussy eater and was able to find something to eat every day but soon got tired of the same thing. It was always chicken nuggets, burger, fries, potatoes ect.. I would like to have seen a lit [... read more]tle more Mexican style or at least a little change sometimes. City life is just a 10 minute walk, lots of restaurants and things to do off the resort as well.

Mediocre Resort

I recently stayed at Occidental Tucancun, while it wasn't a terrible experience, there were several areas that could use improvement. The hotel feels quite outdated. The rooms, though clean, could really use a refresh. The furnishings were old, and the overall vibe felt stuck in the past. The bathroom, while functional, had some wear and tear that stood out. In terms of dining options, I was disappointed to find there were very few food choices available on-site. There wasn’t much variety in t [... read more]he restaurants. It would have been nice to have more convenient or diverse options within the hotel. While the location of the hotel was decent, I can't say it would be my first choice for a future stay unless some updates and improvements were made.

We had a great time!

We had a great time. Purchased an umbrella everyday for shade on the beach. We enjoyed ourselves. Our toilet did not flush , called maintenance each day.they came quickly. Food was good.we would go again.

Good resort

Hotel is old and dated but was clean. The beach was great, the 3 pools well maintained. The service is good. The food was good but small buffet and limited selection. The 3 a la carte restaurant was good. I would rate overall 7 out 10.

Not what i hoped for

The hotel room was great, employees were pushy trying to sell time share(or as they call it holiday package). The food was the same all the time and only warm at best whether you got there at opening or later. Had to ask 2nd evening to get our room cleaned and only one towel left after they clean.

Not all that great

The room was beautiful and clean. Most of the waiters were great the waitress were lacking. They could only bring one coffee then ignored you for the rest of the meal. The food was the worst I have ever had. It was mostly cold and always the same. We had bacon only once in 7 days and it was burnt. If people are looking for decent meals pass by this place. Definitely not worth the cost or time.

It was ok

beach was beautiful not a big selection of food to sum it up you get what you pay for price was reasonable great location paper cups all loungers with no chairs to sit in around the pools but the drinks were good

Nice resort in general, but...

a good resort overall, but at first we were put in a terrible room with a door to the terrace that didn’t close. When I tried to close the door, there was a gap through which the wind blew strongly, making a very loud sound, interfering with sleep, in addition, the linen in our room was not fresh, and my wife noticed someone else’s hair on the pillows. We asked for the bed linen to be changed, which was done immediately. Also, in the room where we were placed, the view of the sea was minimal. [... read more] The next day we asked to be moved. We were given a room on the third floor instead of the second. The new room fully met our expectations. Overall we liked the hotel, the area is cleaned every evening and morning. Various competitions and events are held throughout the day. We went to the evening show on February 14th, it was very impressive. With the exception of some nuances, my wife and I liked everything.

Beautiful

When we arrived we are amazed by the view and atmosphere of the lobby,the room is clean and comfortable. The food’s and services are very good,your staff are very friendly and helpful. The restaurant has a good selection of food and drinks and we have plenty of snacks to eat. The place is perfect for the family and the mall is just nearby and we have a wonderful staycation in your place.

Budget Resort

The resort is very clean and most of the staff were very helpful specially Eric from the Mexico Lindo restaurant. We didn’t swim in the beach as it was full of seaweeds and the waves are big. The food in the buffet were always the same almost everyday. The seafood restaurant was good. The entertainment was good as well. The lobby were always packed and busy. Need to add bar tender. The hotel has a good location very close to the mall and bus stop.

Occidental Tucancun – Comfort and Value

The Occidental Tucancun (all-inclusive resort or room daily) is a medium size property in the middle of Hotel Zone, 25 minutes by bus outside Cancun city or from the airport. We recommend this resort which offers many of the usual amenities for a moderate cost. We're satisfied with clean sheets, good food, convenience and value. Seafood restaurant Claraboya is more elegant and open for breakfast and lunch and we usually enjoyed those meals there. Soup lovers like me will appreciate cream soup [... read more]s of mushroom, spinach, carrots, tomato, potato, which were nicely flavoured. Amazingly, the common mashed potatoes are to-die-for. Pretty decent fish is on the menu daily everywhere. Grouper is a high-protein fish that is low in cholesterol and contains significant levels of protein, vitamins, and minerals. Three a-la-carte dinner restaurants offer some good choices provided your selections are thoughtful and undemanding. For examples, in the seafood restaurant we liked the braised salmon steak; in the Italian we liked the flambéd shrimp cream pasta; and in the Mexican restaurant we relished salsa freshly made to taste at your table with mortar & pestle ¬¬- all excellent. Sadly, a warning, that in spite of all the aforementioned praise, all cooked dishes were oversalted. The bar scene in the hotel is happy, active, and intellectual (...just kidding!), but there's no live music to compete with the revelers' loudness. The Tucan Theatre was serendipitously excellent, offering seven different, entertaining shows: magic, mariachi, circus, Mexican folklore, Michael Jackson, Three Tenors and enthusiastic karaoke. After the show, there's a terrific singing artist playing latin music for listening or dancing. It’s fun to watch very authentic latin dancing, and to join in if one likes to dance. We do! My vacation advice: don't retire to your room if you're not yet gently full, sloshed and tired. Three fresh pools are available and one is for adults only. At this resort, if you're challenged by stairs, know that there are some to get around and down to the beach. The landscaping is beautiful and impeccably groomed. Finally, regarding staff inviting you to a “presentation”. Yes, annoying, distracting and time consuming when your time in the sun is limited. Ok, don’t get your bikini in a knot, just say no! But still I’m empathetic, because these workers are just trying to make a living by upselling you to their “club”. I’ve met people who have participated and survived and even purchased. Take it easy on your vacation.

Great resort

This is a smaller hotel with amazing staff. At first glance, the lobby seems very plain. Some of the furniture and rooms are outdated but it was very clean. Staff were very helpful. The Italian restaurant doesn't require a reservation and was our favorite. The buffet at the pool level was really good as well.

Beautiful Resort

Amazing layout, friendly staff, needs more shade on the beach. Has none! Mid day it's impossible to be on the beach due to lack of shade. Overall it's a beautiful resort. Due to its layout, everything is conveniently located.

I would love to come again!!

The hotel is clean and has a great location. All personal is very friendly and polite. All meals are excellent. All 3 pools are very clean and well maintained. We enjoyed a lot of every minute. I would love to come back!

Great location with beautiful views!

Great staff, rooms was spacious with an amazing view. Food was good, the Italian restaurant was very good. Location is great, we felt safe to walk down the street to both of the malls. Beach was breath taking- loved sitting out there, there were alway chairs at the beach- even when the chairs around the pools were all occupied. We did the excursion to Cobo and Talum, with the visit to the Myan village and cenote, which was well worth the money. Only complaint I had was the time we travelle [... read more]d was two weeks before March break and the teens had begun to travel, which made the halls at night a little loud. Would stay again, just maybe not this time of year.