Good but not great

Positives - Close to airport. Nice hotel/grounds well kept. Modern clean rooms/amazing cold AC/convenient room key bracelet. No towel shortages. Awesome cafe for coffees and snacks. Great entertainment daily. No sargassum/beautiful beach. Negatives - Moldy smell in room/no exhaust fan in bathroom/app for restaurant reservations didn't work/wasn't resolved (we managed to book some). Bottled water restocking issues. Some food/drink shortages. Pool water too warm. Not enough beach chairs/umbrella [... read more]s. Smell of sewage on beach. Public toilets broken daily. Guests leaving food unattended attracting lots of birds. Overall, good experience but not worth the price we paid. Hotel could be great with better all around management addressing key issues.

Nice Resort Beautiful Beach

The Royalton Chic was a nice fairly small resort. Easy to navigate around. Loved that it was a quick ride from the airport. We stayed in standard room, was small but clean. Housekeeping was great. Food was good but buffet was always the same. They did run out of some food and drinks at times especially at the food truck and pool and beach bar. But always something else you could get. Loved the coffee shop. Roomservice took forever if you got the food at all so maybe avoid that. Beach was [... read more] beautiful one the nicest ive ever been to. The people are so nice and friendly and you feel very safe. The place isnt perfect maybe not a top notch 5star but loved our time there and made the best of it!

Horrendous management

Did our group of 8 have fun? Yes. Did we encounter some BS... yes. The staff is great. Under staffed though... so they run out of drinks at the pool bar all the time, and cant get drinks you wanted. Made reservations for dinner, then get told they have no food other than fish. Were we able to eat yes...eat what we want? No. Room serviced called 3x... how many times did they show up? 0. Had to call and yell and scream. Did i get it? Yes... 3 hours late... cleaning staff is the best part of this p [... read more]lace, and as i said staff in general is great, its terribly managed and owners clearly trying to save a buck. Warning to owner. These bad reviews WILL sink your business eventually. Endless potential there. Wake up.

Amazing resort and experience

royalton chic antigua was a beautiful resort with all amenities available. food was wonderful and staff were friendly and helpful. everything on the hotel grounds were clean, maintained. hotel staff checked in with us throughout the trip, we always felt safe and welcome.

Won’t return

This resort for the money you pay isn’t worth it! Food 6/10 Location 10/10 beach amazing Service 3/10 it’s like they hated their job Drinks 2/10 ran out of beer vodka coconut rum wine champagne.. attitude was .. oh well drink Something else Will stick with Rui Resorts from now on

Great resort

Smaller hotel with everything close together. Great service, great entertainment, you can easily relax or party by the pool. Drinks were great, you could get any drink. Staff were all very friendly and welcoming.

Resort was exactly what we hoped for

This Hotel clean.with lots of open spaces to relax and enjoy the vacation. The Staff at this resort are probably the friendliest,I have seen at any resort Entertainment was well done,with something different each and every night.

Lovely Resort

Nice beach, nice rooms, pleasant staff, all the amenities, entertainments and restaurants are readily accessible. Only problem is the food quality is hit and miss. Mostly miss. And food service is also hit and miss. Mostly miss.

Good resort

Nice beach. Great water aerobics. Good food for buffet. Restaurants had good food. Friendly staff and good entertainment shows at night. Service for water and drinks to room was ok. Nice view at Shirley heights.

Disappointing Experience Overall

I checked out on November 29th and still have not received my deposit refund as of December 8th, which is very disappointing. Room service was frustrating orders were often incorrect or missing items. Drinks, food, or even simple items like lemons and limes were sometimes out of stock and not replenished promptly, sometimes not even the same day. In-room towels were also an issue; when requested, they often did not arrive the same day. The bar had very limited liquor choices, and the enter [... read more]tainment was consistently disappointing. Most of the time, it was unclear what was happening, and the weekly entertainment schedule was not updated on the app. On the positive side, the restaurant service staff were nice and friendly, and the food itself was good. However, the buffet was poor, and at times the food was cold at the buffet. Overall, the experience fell short of expectations, especially given the delays with the deposit refund and recurring service issues.

Disappointing Experience at a 5-star. Not what we expected

Royalton Chic Antigua may be marketed as a 5-star resort, but it barely qualifies as a 3-star experience. They promise much more than they deliver. While the beaches are beautiful and the resort has a charming atmosphere, the overall experience falls short. From service to food to the management of the resort, it simply doesn't meet 5-star standards, and I certainly wouldn't recommend it to friends or family. I'm also disappointed in Trip Central for suggesting this resort, especially given t [... read more]he price we paid.

Disappointing Experience at a 5-star. Not what we expected

Royalton Chic Antigua may be marketed as a 5-star resort, but it barely qualifies as a 3-star experience. They promise much more than they deliver. While the beaches are beautiful and the resort has a charming atmosphere, the overall experience falls short. From service to food to the management of the resort, it simply doesn't meet 5-star standards, and I certainly wouldn't recommend it to friends or family. I'm also disappointed in Trip Central for suggesting this resort, especially given t [... read more]he price we paid.

Great resort

After seeing many mixed reviews, we nervously booked this resort. I’m glad we did! The beach and pools were great. The food was good. For the most part the staff was friendly. We upgraded to diamond club for the room location (beach front), what a view! Pescari restaurant was amazing.

Royal ton chic

This resort is a party resort they play music until 3 am The bartender are so slow the waitress service the drinks are slow Gym closes at 8pm They played the same beet music all day everyday Buffet was good Hunters steak was good VESA pasta was good

Royalton Chic Antigua

Royalton Chic Antigua - Diamond Club We spent 10 days here and also a friend reserved this property. The Pros: our 2 Butlers Maxwell and Terrl were outstanding and went above and beyond and should be awarded, The beach for Diamond club was outstanding, many staff are terrific The Cons: while you will not starve here th food is sub par for our 10k experience. The Italian and Steakhouse are okay with great service. All other a la varies have great service but sub par food. We have visited ma [... read more]ny lesser quality resorts with much better food. Throughout our stay there was Royalton corporate staff at the resort working on improvement and insight. There are staff that are just over the top rude and should be weeded out. For my 38 years of travel visting many countries and over 45 AI resorts this was not good and we felt the value for a 10k vacation was la king as described and we felt taken advantage of at this price point. We have stayed at other Royalton resorts and this did not match in food quality. The main buffets I can only say need a lot of work. T The Co s

Wonderful place

This resort was beautiful, up to date and classy. The staff at this resort is amazing an very friendly. The music was great and the guests were so friendly and fun. Everyone seemed to be relaxed and enjoying themselves. The food is just ok, not very much options. I wouldn't say the food was terrible but not great. Pretty close to night clubs n the downtown core. Pool entertainment was fun and the beach was nice too. Place is very clean n pretty and not overly crowded. I will definitel [... read more]y recommend this place and resort n most likely will return back for another vacation at this spot again. Great job!

Amazing island!

Resort was older but nice, grounds were well taken care of, food was good. Tour guides were amazing! Off resort experience was great as the taxi drivers and locals were very happy to assist with directions and suggestions for good food etc. Great place to relax on quiet Dickensons bay. The negative was lack of enthusiasm of the staff members. Approximately 1 out of 7 were friendly and the others barely acknowledged our presence. Tipping did not improve the service. We had to chase down bath tow [... read more]els, the sheets were not changed our entire stay, room cups were rinsed and wiped out with dirty rag, right in front of our eyes, floor not swept and by the time we left we could have built a tiny sand castle in the room. We would love to return to Antigua but not to this resort.

Disappointed

Very old resort not very well kept. Been to other resorts someone always doing gardens etc no one garbage that was on ground when arrived was still there when left. Coffee and beverage in morning not available till 7 am they said it was but if there was no condiments.Didn’t seem to care only one option for lunch dinner at 7pm. Communication very poor.Apparently resort closing ?? Maybe this is why wasn’t very ni

Halcyon vacation

Definition of Halcyon: denoting a period of time in the past that was idyllically happy and peaceful. Starfish Halcyon was truly a happy and peaceful location for our most recent 1 week February vacation. If you are a person that is grateful when your basic needs are met (food, shelter, love/care) and can splurge once in a while to take a tropical vacation, this is the place to be. - Food - excellent with lots of variety and fresh. - Shelter - clean suites, comfortable beds and pillows, wo [... read more]rking air conditioning, basic working bathrooms, and the opportunity to upgrade rooms if you wish - Love/care - the staff are friendly and will go above and beyond for you if you treat them with the respect you would appreciate in return - The location is exquisite. The water clean and clear; the sand white and soft; the resort surrounded by hills and breezes with birds singing day and night. - The other guests - we met so many wonderful people. I think it's safe to say that the people that book a trip to the Starfish Halcyon are discerning and are those that vacation within reasonable budgets. We met "salt of the earth" people and struck many wonderful relationships. *This place is not for you if you need all the bells and whistles and the latest and greatest. It is not for divas or those who are difficult to please. It is not for the self important. So - please - those people should stay away and let the rest of us enjoy this place that is such a treasure.

Great Beach!

We knew when booking this resort that it was older but thought that it would have been maintained better. We had no hot water for the 1st 24 hours of our stay. We finally got a bit after asking for the 3rd time & the maintenance guy played with the taps. But the hot water pressure left a lot to be desired. We had to ask for facecloths. The resort seemed to be short-staffed. There were 2 bars but only 1 was open during the day and it was located on the far side of the resort next to the beach.  [... read more] If you wanted a drink of pop early in the day, you had to walk to the beachside bar. One of our group asked the bartender if he could have a pop at 5:50pm & was told that the lobby bar didn't open until 6pm. There wasn't coffee available in the lobby at any time. Again if you wanted coffee you had to walk to the beachside bar, but after they closed, there wasn't anything but coffee. No sugar, creamer/milk or sugar substitute. On the plus side, the food was delicious, the pool was wonderful and the beach was fantastic. Lunches could have had a few more choices but overall there was always burgers or dogs. The pool was never crowded. The beach had lots of room to sunbathe, play on or roam. With the sand being soft, white & clean.