I will never go back

Terrible Customer service, the Food was horrible, Beach is not in the usable stage. You need to pay for the water. At the bar, nobody comes to serve any kind of drink. Only a handful of staff has a smile.

Not a happy camper

I have been here many times and this was by far the worst trip ever .I didnt get the room I requested. The one I got for the first 2 days had a toilet that didnt flush, wasnt fastened down shower sprayed all over and the light switch didnt work. the wallplug was hanging out .The other room I had came with a mouse that ate my candies and bar soap The neighbours above me flooded their bathtub and I had wet floors for 2 days. The Would not recommend 5 1/2 hr bus ride was too much. Food was  [... read more]limited and usually cold. Fresh fruit was amazing. The highlight of the trip.

As good as always

the grounds and room was will kept food was not fantastic but filling and tasty the staff was all friendly and accommodating the bars where will stocked and open at all times. the medical staff attended to the 72 hour covid test in record time

Fantastic beach beautiful people...fantastic weight loss plan!

Over the New Year period, the hotel evening entertainment was amazing! The rooms are simple and clean. The staff fantastic, friendly and welcoming. The beach is EVERYTHING 😍. We spend all day soaking in the sun and salt loving the vibes....HUNGRYY! The food is unrecognizable, undercooked, under seasoned...basically inedible.

Not as Advertised / Under Renovation

My husband and I went to Brisas for Christmas 2019. Accommodations - The front desk is understaffed and not prepared to handle large busloads of guests who are checking in. Much of the check-in process is manual, so expect to wait in line for a good while to get your room. Because the resort is under renovation, many rooms are not ready upon arrival... unless you are one of the "regulars". In That case, you will be allowed to bypass the line and will be immediately shown to your room.  [... read more] - Although the Sunwing website states that the resort has 400 rooms, about 1/3 of the resort is under renovation... including the disco. The Sunwing rep spoke about the disco in the orientation however when we asked at the front desk where it was, we were told that it was under renovation ... so frustrating. - We requested an upper level room with a king sized bed. We got a lower level room with 3 twin beds (????). We ended up pushing 2 of the twin beds together, however one was higher than the other which made for a slightly uncomfortable sleep. - There is a safe in the room, however there is a daily charge to use it. - The rooms have no iron board or clock radio. You can ask the front desk to give you a wake up call, however there is a 50/50 chance that you will actually receive one. - The open air patios are nice, but half of them are closed which forces everyone to sit in one area. Many guests smoke which make it uncomfortable for those who do not smoke. Food - The food is ok. If you have been to Cuba before, you will know what to expect. The issue with the dining = the guests. During our visit there were large groups who like to eat "Family Style" and take 2-3 platefuls of each item, leaving minimal amounts for the rest of us. On our first day, we arrived in time for lunch which ended at 2 pm, however there wasn't much to eat other than rice and some fruit. The next 2 days it felt like there was a mad dash to get food each day in the main dining hall. Fortunately we found the snack bar by the beach. They don't have a whole lot of selection, however the volume of food served to satisfy our appetites. - The a la carte meals are much better than the buffet HOWEVER only one of the 3 a la carte restaurants is actually open.... the rest are under renovation (also NOT on the Sunwing website). Services - The beach towel bar was not open for the first 3 days. - They gym opened late and the medical centre never opened, (despite guests waiting outside). You can go to the front desk to inquire, but no one there knows what is going on. The Beach - The beach was not as nice as other beaches I have been to before ... lots of plastic garbage. There was also lots of seaweed. Although there was staff trying to rake it up, their effort was futile. Final Thoughts It was great to get away for the holidays, however this resort was not as advertised. The Sunwing site misrepresented the amenities of this resort. It is listed as a 4 star when in truth it is barely a 1. Considering all that I have listed above plus the 90 minute ride from the airport, we will not be returning to this resort again.

Worst trip everI have

I have been to Brisa Santa Lucia 20 times before and always enjoyed it other than the fact Sunwing usually screws up baggage or extra stops you find out about 2 weeks before you leave, but this time the Russian tourists were there in full force. They are by far the pushiest most ignorant, greediest tourists I have ever come across. They literally push you aside in line , step on your feet, and fill their plates with everything they can get on them, yes them. They usually have 2 or 3 plates per p [... read more]erson and load up bags and tupperware containers before they leave the dining rooms. Fist fights were not uncommon between them selves and wife bashing occurred twice that I saw. I will not return here until I know they are not coming back. I feel so sorry for the very nice staff who rely on tips and gifts to survive. Elite Plus was a lousy option other than having a larger seat. I waited 45 minutes for my bag when an employee asked if this was my bag . It was and had been mistakenly put in oversized luggage even though it was a very small suitcase. The area was empty when I left and I almost missed my Shuttle.

Amazing food

I recently stayed at this resort and I was pleasantly surprised that the food was excellent. The hotel staff was friendly and helpful. The rooms were spacious and clean. I only had to ask for an extra pillow and it was provided at no extra cost. I would definitely go to this resort again.

Local tourist destination

I guess it was a bad time of year for flys breeding. First day was intolerable had to stay indoors not before 25 bites. Following that every morning and evening there were tiny mats or mosquitoes. You had to stay covered in bug repellent. The sun was wonderful every day hot and intense. However only one day out of the week they cleaned the seaweed witch was 1 foot deep and 5 feet wide. The restaurant should learn to change the tablecloth after each meal. Often they were dirty. The buffet was me [... read more]diocre at best. Usually you could find something to satisfy your appetite. My sliding doors in my room to the balcony were jammed. Not functional. They also had a a 2 inch gap at the top witch allowed mosquitoes in my room also my phone didn’t work all week. I was there mainly for the sun and ocean and they were both wonderful.

Brisas Santa Lucia

I don't want to be negative about a place that relies on tourism for sustainability but our trip here left us with a very negative feeling. It started with no water in our rooms and a definite disinterest in helping us. The fact that our rooms would not have one single bottle of water was never mentioned in any communications. This has not happened to us in other trips to Cuba but regardless, the hotel staff might have been more helpful but were not interested in helping. the man at the fron [... read more]t desk pointed to the store and said go buy some. The Public Relations lady did help us once I was able to locate her and was, in my opinion, their greatest ambassador, otherwise I had no sense of interest in helping or waiting on us throughout the week either at the bars or in the restaurants. We realized (our own fault) we were there during Carnival. (February 11-18) The individuals that swarmed the resort that week were entitled, rude and inconsiderate. That behaviour seemed to be reflected in the staff, perhaps a ripple effect of the garbage they had to put up with. Locals literally threw garbage around the pool and I watched as lifeguards scrambled to clean the messes up. They were loud, brought their own boom boxes and tried to outplay the pool bar music. Endless hours of selfies, chairs up against the pool deck blocking access to the pool and stairs of the pool. There was literal pushing past you and physically pushing you in the buffet to fill their plates past capacity and waste food in what is a country struggling to feed it's own. They were loud until 5 a.m. every day. Having said this, our rooms were clean (our maid did a wonderful job) and other than the typical problems of repairs etc., to be expected at any Cuban resort, the facilities and beach were what I expected. When we had some and our hotel room leaked and soaked one of the beds and bedding I was disappointed in how we were responded to - I had no expectations of someone climbing on a roof to fix it at night but did expect something other than a shrug and angry look and turnabout and have him, what looked like a security guard and the maid leave the room. No promises of new bedding or addressing the issue at a later date. They did run out of things continuously, but again, understood given their situation. and geographical location having to bring supplies in. We were befriended by someone who frequents the resort and loves the people there. If not for her, our week would have been a complete disaster. Overall, I would say I was very very disappointed in the people. After some conversations on line with others who know the resort, it is my understanding there has been a staff turnover. Regardless, if staff appears this disinterested and even angry to deal with resort guests than there is a problem that likely starts at the top and must be dealt with. They obviously feel abused and unappreciated because it was not just one individual, it felt that way from almost everyone encountered. I have always found the people of Cuba to be warm and inviting so this was quite a shock. Perhaps it was Carnival but I would not return.

Average

3 star resort. booked with Air transat and Hola sun, 4 hour bumpy bus ride from Holguin from Toronto which includes a 30 minute stop half way at a local bar where you can buy beer and refreshments. Pros- lovely beach, lots of soft loungers and shade available, rooms are very clean housekeeping does a wonderful job, resort grounds are lush and well maintained, pool was clean and refreshing with lots of loungers and shade, air conditioner amazing! Cons- no beverages including water in fridge [... read more]s in rooms, only one blanket (no bed spread), one pillow and one stuffed with left over junk from something else (bring your own). bars ran out of liquor and mixers. beach restaurant only served hamburger or ham and cheese, buffet repetitive, customer service definitely needs a revamp, service in buffet based on tipping they will reserve a table for you and treat you like a king if you tip big :) Small changes could make this resort better, we will not return as there are so many other places to try. Air Transat Rep was ridiculous not sure if he understands he is representing a huge company....dont bother going to him for anything!

Brisas is the best

Very amazing time, beachs were beautiful and sand was very soft, pool was refreshing and clean swim up bar was great. The whole resort was very very clean and staff was extra helpful with anything I needed. Went to coco beach for dinner and dancing was a excellent night lobster was top notch and our tour guide provided us with lots of Cuban history and special landmarks would defiantly love to visit again!

Our stay in January

Very nice grounds and pool area. The beach was very weedy. The water at the beach was very shallow and we were not really able to swim. The staff were very nice and kind. The food was plentiful but repetitive. The 4 hour bus ride to hotel and back was very tedious.

Good resort

The hotel was nice, food was good, beach was lovely The service could have improved a little bit tho... They were all nice, but sometimes we felt a lack of caring or what not.. But overall good place!

Friendly Faces

I have been here many times and have always enjoyed my stay there. The people go out of their way to please you. The food this time was not as good as usual. The main complaint was cold soup and entrees. The omelet bar was very good as usual as was the pasta bar and thin crust pizza. The grounds keepers do an amazing job. The rooms are kept very clean and maids are always trying to clean when you are doing something away from your room. The rooms are dated and are due to be remodeled soon. The [... read more] music can be loud at times , okay for younger people but sometimes too loud for seniors. All in all a good bang for your buck.

Run down

Very run down with lot of stuff not aviable. Staff not very friendly....surprise for Cuba Simple things like drinks hard to get .had to go out of the resort to get good food and drinks.not a good value for such a run down place

Great experience over the years

We visited Brisas Santa Lucia more than ten times already. Again and again we want tp express our deepest gratitude to all the staff for the wonderful time we had at Brisas this May. Your care, responsiveness, kindness and help were the keys to our most pleasurable experience at your resort during our numerous visits here. My husband and myself are looking forward to having our vacation at Brisas next year again.

Awesome resort

I took my 9 year old son here for our first time the week of April 19-26/2018 and we had an amazing time. The grounds were well maintained and clean. Our room was very clean and steps to the beach. Water pressure was excellent. Staff was very friendly. Only downfall I found was they could use 2 bartenders at the pool bar as it is quite big. Other than that we had an amazing trip and will definitely return

Beautiful clean resort

I have been to this resort 3 times. Will be going back again next year. Food was good , beach was breathtaking, resort was very clean and staff friendly. Nice smaller reaort. Met a lot of great people

Best ever

I have been ill for 4 yrs, so I decided to go once I was able and at the same time take my sister who had never flown out of Canada to a place that I love. Once there everyone recognized me greeted with open arms, the Braises resort and staff & food is still as I remembered if not better

Nice resort

The hotel was nice near the front of the hotel when u walked around to the back it was unkept and looked abandoned the cleaning ladies never gave u a new bottle of water just filled the bottles with the dirty tasting water ! My bathroom had a leak and they did nothing about it had to have towels on the floor at all times !! It was a great atmosphere however the staff are so nice and always attentive to what ever u wanted or needed and took the time to remember what we ate and drank all in all I  [... read more]would go back!!