Outstanding overall

Positive Remarkable buffet experience Clean pools and beach À la carte restaurants great food Happy and friendly staff Clean rooms Negative Unable to change early pre booked à la carte reservations Leaking water from shower area, had to use towels on the floor to prevent slips and falls Shower gel / shampoo drinks were not replenished. We had to ask. Fridge not cooling properly.

Enjoyable Vacation

My husband and I enjoyed our stay here.The buffet had lots of variety and was very good and well taken care of. We were able to access our buffet and the other buffets at the neighbouring resorts. I especially enjoyed the coffee machines at all buffets. We went to 4 restaurants and enjoyed our meals each night especially our Japanese meal. I would like to say this resort needs beach umbrellas (this resort does not have any!) my husband and I are fair skinned and there is very little places to se [... read more]t up under a canopy. We did find one spot to rent a cabana and did so each day at an extra cost. Our room was basic but very clean and was well taken care of when housekeeping came. Overall I would recommend this resort.

Great family resort

Great property with amazing clean, great Wifi, access to multiple pools, services are amazing. Property has its own mall, handicrafts stalls, go carting, discotheque and other amenities, no need to step out. Above all, great pricing and only one drive from Cancun airport. Vegetarian food choices can be further improved

A wonderful experience - to repeat!

This is one of the best holidays that I have had. Beautiful site, excellent meals and friendly onsite assistance! I would definitely come to this resort again and bring friends and family. Something for everybody! Only an hour from the airport...

Fantastic resort, best we’ve had in 6 years of visiting Mexico.

There’s a lot to say about the Barcelo maya beach. We booked early to save price as we are also going to Asia for 2 weeks in August (Taiwan) . The resort was great from the reception desk onwards, check in was quick with friendly staff, no issues checking in, room was in the Uxmul building which is perfect for being central to everything, we were in room 3319 facing the Barcelo maya Caribe. We had a garden view which I was more than happy with. Food everywhere was extensive, the pool resta [... read more]urant at Rancho Grande was a lot more than I’m used to. Staff are amazing and always upbeat, there’s no pool music booming all day like the resort next door to us providing the option to do both. We have 4 resorts where we have full access to visit, drink and eat at all 4. Smoking on the property is fine, there are ashtrays all over the grounds and an ashtray on your balcony or patio. Buffet servers were fantastic ,we had 2 that stood out, Joel Rodriquez for breakfast, and Armando Reyes for dinner, both were amazing.

Spectacular Resort

Barcello resorts are special…several hotels together give many options for eating and relaxing with friends and family! Pools are amazing! They are huge, so there is a place for everyone to enjoy. The beach is beautiful with palm trees providing shade. Great place to snorkel and see turtles. Food was great! Staff were attentive and helpful.

Perfect

Huge resort. Common areas very modern. Rooms dated but clean and functional. Buffets had something for everyone. A la carte restaurants were fabulous and you could book all for week not one day at a time. We did private transfer to and from airport- A really good idea. Beaches were perfect. They looked after any seaweed early in the AM. Lots of chairs. Bring water shoes or buy at resort for a premium. Staff were fine, we didn't tip at breakfast or lunch as we received no service. Seeme [... read more]d to be more staff at dinner buffet.

Perfect Getaway at Barceló Maya!

We had the best stay at the Barcelo Maya Beach Resort. The beaches were beautiful..there are some rocks near the shore, but once past them the water is crystal clear. Best snorkeling is off the pier. Our stay allowed access to 4 resorts, we mostly visited Barcelo Beach and Barcelo Caribe since everything we needed was there, including a shopping mall, casino, and a 24-hour sports bar. The staff were friendly and never pushy. The pools were large with swim-up bars and daily entertainment, and  [... read more]the adult pool was a great place to relax! Chairs fill up early (around 8am), so putting a towel out in the morning helps. The bracelet room key was so convenient! The buffet food was decent, but à la cartes were the best. A great resort - we will definitely return!

Great resort!!

The Resort was beautiful! Lots of pools and beach space. We never had to worry about finding chairs. Buffet food was good. Al a cart restaurants were fantastic! My only suggestions would be to upgrade rooms, they are out dated and provide more service at the pools for drinks and snacks.

Experience at barcelo maya beach resort

The only thing I liked about this resort is the cleanliness of the room . The people who are working at the resort are friendly and helpful. But it is a mixed of , adult and family with children little bit too crowded at the swimming pool and and at beach area. Also I am not much impressed about food. The alcohol drinks are the cheapest grade so I couldn’t drink at all.

Experience at barcelo maya beach resort

The only thing I liked about this resort is the cleanliness of the room . The people who are working at the resort are friendly and helpful. But it is a mixed of , adult and family with children little bit too crowded at the swimming pool and and at beach area. Also I am not much impressed about food. The alcohol drinks are the cheapest grade so I couldn’t drink at all.

Amazing Resort, Except For the Beach

We enjoyed staying at this resort. The beds were super comfortable, the food was pretty good and we loved being able to go to numerous different restaurants. I also loved being able to order martinis from the restaurants and the lobby bar! When we had a problem with our air conditioning, they fixed it right away, which we really appreciated. We spent most of our time at the pool at the Barcelo May Caribe resort, which was livelier with music and entertainment. The pool at our resort h [... read more]ad more younger children. Everything was great at our resort, except for the beach. The were a lot of large boulders and numerous smaller rocks on the ocean floor, especially where you first try to get into the water, which made getting into and out the water to be very anxiety-provoking (even wearing water shoes). We ended up only going to the beach one day because of this, and I normally love to constantly be on the beach and swim in the ocean. If you are looking for a nice beach and want to leisurely swim in the ocean, this is not the resort for you!

Great resort!

The food was good, beach is nice, and the pool activities were fun. I loved that the resort itself is small, but all the other Barcelo resorts on the grounds are available and accessible, which gives you so much more to see and do without ever leaving the grounds! We were told about the sea turtles at the pier, but didn’t get to swim up to them because it was too windy. Would definitely come back here again for a longer stay.

Beautiful but sometimes loud

This place is huge! More than a half hour walk from side to side! The grounds are meticulously kept and its all very beautiful! The whole resort is very clean. The first couple days there was some sort of music festival nearby so you heard loud club music pounding from noon to 10pm. During this time the buffets were mad houses with people crashing into each other. One night there was a party with music so loud it rattled thr coffee mugs in my room from several hotels away. It went till. Almost 3 [... read more] am! Was not happy with this at all and I overheard alot of people at the front desk complaining about it. The ocean beach is beautiful but the water is murky and full of rocks and boulders.

Barcelo Maya Beach

Hotel was very clean and well manicured. The service was top notch and food was delicious. Our Trip Central advisor, O'Neil, was highly effective and proactive. Beach was great but you need water shoes to get into the water.

Everything was perfect.pure paradise

it was one of the best resort experiences I’ve ever had. The property is absolutely stunning .surrounded by palm trees, turquoise water, and beautifully maintained pools. There were so many places to relax, from the beach loungers to the swim-up bars. The pools were always clean, spacious, and perfect for cooling off under the sun. The all-inclusive package made everything stress-free. The food options were fantastic — plenty of variety with different restaurants and buffets. The drinks were  [... read more]top-notch too, with bartenders who were always friendly and generous with their pours. I especially enjoyed sipping cocktails by the pool while watching the waves. The staff were amazing — always smiling, attentive, and ready to help with anything. The entertainment team kept the energy up with fun activities during the day and great shows at night. My room was spotless, comfortable, and offered a lovely view.

Great Family Resort

Overall 7/ 10 Grounds 10/10 - very clean Beach - 8/10 - no seaweed, some rocky bits Food 6/10 - repetitive , not a huge selection but plenty of fresh fruit Pools 10/10. - several pools and splash pads Amenities 8/10- lots to do for every age group Distance from airport: 70 minutes

Not a 5 star experience

Where to start. We booked for Beach but were moved to Caribe with no explanation. Reception spoke no English and didn't explain anything. Bellhop left our bags by the road and disappeared. Buffet is freezing cold and loud, food was consistently bad. Not a single quiet spot to sit, loud music everywhere. Had to get our toilet fixed 3 times and it still made a loud whistling sound at night. Some staff were nice, others were cold and unhelpful. Not worth the price. They advertise the bowling alley  [... read more]and the wave pool but none of it's included and the prices are extortionate. $50 USD for some sunscreen at the shops. The mall as well was a nightmare. You walk into the lobby and immediately are faced with a gigantic screen playing ads 24/7. We spent our whole vacation at Colonial which was leagues better.

Barcelo Maya Palace

Beyond words, absolutely awesome., amenities, services and personnel., of all resorts gone to i would say the best ever, originally booked @ Maya Beach later notified not available no effort with option moved to Barcelo Maya Palace , no additional charges, thank you.

Barcelo Maya Palace

Beyond words, absolutely awesome., amenities, services and personnel., of all resorts gone to i would say the best ever, originally booked @ Maya Beach later notified not available no effort with option moved to Barcelo Maya Palace , no additional charges, thank you.