Beach made the Hotel

Beautiful beach clear water no seaweed which made us very happy, Beautiful grounds, eco friendly which was good and bad for me, we couldn't enjoy the lobby due to no air conditioner and no fan, so we were basically drenched in sweat, the food was very good and the employees was very helpful, I wouldn't go back to this resort ,but would choose a more upgraded resort next time...cozumel is beautiful.

Top Notch!

We spent a week here (June ‘26) and it was absolutely fabulous. The staff were lovely, friendly and engaging. The activity crew were amazing, especially Joselyn, who was so outgoing and really took pride in her work. The food was excellent! There were delicious selections at the buffet (we only ate breakfast and a few dinners here) but enjoyed it very much! The Asian and Mexican à la cart restaurants were extraordinary. No pre-booking required and no long waits. The rooms are spread out in colou [... read more]rful bungalow type units. Our room had high ceilings and was well air conditioned. There are fresh water refill stations spread across the resort with glass jugs in the room to fill. The bar fridge was well stocked daily with beer and soft drinks. The beautiful trees and landscaping, with birds singing all day was my favourite part, along with the beautiful flamingos and peacocks roaming the paths. The only small downside was the coral entry to the beach. Water shoes were a must but the beach had plenty of lounge chairs and there was lots of room with nice white sand. There is a long pier with entry to the water which was great. . I would highly recommend this resort. Many patrons staying at the hotel had been multiple times and I can understand why! We would highly recommend the Iberostar Waves Resort!

Relax and enjoy food and beach and pool

Staff wonderful. Food plentiful and tasty - many plant based options which we enjoyed a lot. Beach was small with rocky access (bring water shoes) and snorkeling from the dock. Beach walk 1+km each way. Weather 30+C each day with some showers overnight. Rooms were clean, beds comfy and close to beach/pool and restaurants. No stairs. Have brand name liquor and dos equois beer. Small resort so quiet and relaxed for couples and families. Many activities if you want to on beach and in pool. Dive sh [... read more]op on premise with many boat loads of divers and snorkelers all day. Trips from resort by boat and 4x4 ranging from U$80-140 per day. Will go back.

Great vacation

The grounds were outstanding. Love the feeling of being in nature. Food at the buffet was good. The Asian restaurant was very loud and the food was disappointing. We had to upgrade our home. Our original room was dark and musty. The upgrade room was on a second floor, much brighter but still musty. Bed was very comfy. Wished there would have been bicycles available.

Great resort

We spent a week at this resort two weeks ago, and we like our vacation at Iberostar very much. Transfers, check-in and check-out were quick. We got the room that we asked for. The room was in good condition, hot and cold water had excellent pressure, shampoo and conditioner were of a good quality, beds were comfortable, linens were all nice and clean. The resort itself has been well maintained and makes great impression: jungle like greenery all around the resort is fresh and beautiful. Christma [... read more]s decor in December looks super nice in the evening and creates a very pleasant ambiance. The main buffet and the one close to the beach are both good. The variety of food is great, and all food is very tasty. The only negative experience at the main buffet was cat like animals that get to the buffet at dinner time and make a mess around dirty dishes that wait to be put away. Staff at the buffet tried to keep these animals away but unsuccessfully because there were way too many of these animals there, and their behavior was unpleasant. We didn't go to any restaurants this time because we weren't impressed with food there last year, so we can't comment on restaurants this time. The beach and the Caribbean Sea are lovely at this resort. Water is crystal clear, calm and warm, and there is lots of fish to see right at the dock. Water shoes aren't needed if you prefer swimming off the dock (there are dock steps to the water there).. If you want to go in the water from the beach, water shoes are highly recommended. The resort is a paradise for divers - all places where divers go are exceptionally interesting, and dives are very well organized. Snorkeling trips are amazing, too and highly recommended for all underwater world lovers. Night entertainment at the resort was so-so in general; however, we liked the Fire show. It was really interesting. Service at the resort is fine, in our opinion. Overall, we had a very nice week at this location, and will be back.

Lovely resort

Overall we enjoyed our two weeks. Pools excellent, easy to secure loungers, beach ok for walking to the left only but could not enter the ocean due to wide stretch of coral. Could walk off diving pier to swim and do some snorkeling. Entertainment was first class with their own staff singing and dancing with no lipsyncing. Staff all helpful and very friendly We rate the food options as very good with just a couple of hiccups eg no bacon available most mornings Bar service and cocktails were v [... read more]ery good Ambience is incredible as resort is situated in a beautifully landscaped jungle setting. Rooms are all one story or two story 4 room buildings. Rooms overall were very good

Great Resort

Lovely location, clean well cared for grounds and buildings. Super pleasant and accommodating staff. Great entertainment team with always something going on, but not pushy to get you to join if not interested. Loved that you can see the beach/water from pool area and good location of amenities like bathrooms and water/ice stations

Great resort

Stayed for a week in March. The resort had beautiful grounds with a variety of wildlife roaming around. The food was really good, we preferred the buffets over the a la cartes. The rooms were basic but had nice, updated bathrooms. All the rooms had a terrace or balcony. You actually enter the room through the balcony/terrace door, there is no other door. You have to get up early if you want a chair in the shade, the resort definitely could use more shaded areas (as with most resorts). There are [... read more] however cruise ship people that come on a day pass so you definitely need to find a chair before they come onto the resort otherwise it’s slim pickings. Very friendly staff. Overall a great stay!

My new favourite resort!

This resort is absolutely beautiful. The natural surroundings are stunning; very clean and well kept. The attention to detail is noticeable. I loved the variety of tropical plants and there were so many birds and small animals. The food never disappointed, and the Smokehouse was our favourite by far. The staff were happy and nice to talk to. The location is secluded and felt safe. Only downfall is that a hurricane many years ago washed away some of the beach sand, exposing some rocks alon [... read more]g the beach. The beach is beautiful for waking, sunning, playing, but you'll want to go in at the pier to swim or snorkel. I recommend this resort 100% and can't wait to go back!!!

Awesome as Usual

We have been coming to this resort for many years and we have never been disappointed- we couldn't get our usual room but one directly behind it which was fabulous as well. Food was great also and the grounds are amazing- another reason why we keep coming back. Absolutely no complaints at all- we will always come back.

Nice resort

Resort is small, very rustic, a lot of vegetation around buildings. Rooms are clean, they have 3 restaurants and you don't need reservations for them. Entertainment team great. Beach is nice but small, you can do a bit of snorkeling. The only inconvenience is that you cannot get into the sea without water shoes because of the rocks.

Awesome diving resort!

The food is outstanding! There's something for everyone! The people that work there work very hard to keep the place clean and people moving. And the dive shop is exceptional! Saw some beautiful fish coral reef sharks spotted eagle rays!

Perfect holiday!

The hotel was amazing - clean, service was great, food was OK, drinks were good, beach was awesome, pool was lovely - there was always chairs to sit in, whether it be by the beach or the pool, so we didn't feel crowded. We took an excursion around the island which was also very good and well organized. I would highly recommend this hotel if you are looking for a quiet, relaxing, satisfying holiday.

Great resort

Love the hut rooms Great diving Friendly staff Disappointed with smokehouse restaurant this time Patio light didn't work requested repair 2 times Need more lighting on pathways But overall would return again

Relaxing Resort

This was the 6th time my wife & I were at Iberostar Cozumel .The resort facilities were well maintained, the staff was very friendly & attentive and the food was well prepared. For people looking for a relaxing, somewhat quiet vacation, this is the place to consider. The large pool is at a 4 foot depth throughout,and it was never crowded ( only the swim up bars at various times).Since many guests are divers, the overall atmosphere is more subdued. Our only disappointment was with the speci [... read more]alized dining restaurants which had scaled back their evening menus. Besides the more limited choices in the Mexican & Chinese restaurants, the previous steak house has become a smoke house which only provides a pre-determined main course. Hopefully this will change, since many visitors were echoing similar sentiments.

3.5 star at best!

A reasonably good break after 2 vacation starved years! Chose Iberostar Cozumel based on the the reviews which seemed to rate it well and because it presented also as a Dive Resort. However, while the 2-storey quad accomodation units blend beautifully into the L/scape and the rooms though dated are clean, in almost every other department it was mediocre at best. Food was ok but never 4 star, and repetitive. Buffet probably had the best to offer, after the Steak Restaurant which was actually quit [... read more]e good. The Mexican and Oriental restaurants were sub par and a huge dissappointment - give them a miss! While general landscaping is decent and clean the beach unfortunately is extremely rocky and dicey to negotiate getting into the water - this was across the entire length of the beach line and beyond, and snorkeling was hopeless except for the shoal of fish under the jetty. Did not use the pool, so won't comment. Too few beach Palapas and you have to scramble early to find a decent shade spot. For Scuba diving Cozumel is one of the best places to go (no matter which shop you dive with) but I just could not take in the cramped 20+ divers to one boat Dressel operation which ran like a busy Bus Stop.from the pier, dawn to dusk and into the night. Hotel Staff made a good effort with their nightl and day entertainment. Would I go to Iberostar again? No.

Bring water shoes

Very much enjoyed the resort. Food was excellent, friendly staff, comfortable rooms. I forgot my water shoes so wasn’t in the ocean as much as I’d hoped. I’d definitely return with shoes in hand. The resident flamingos were a plus.

A very pleasant stay

Very pleasant surroundings. Small, 4-unit buildings scattered throughout a well maintained tropical park with stone paths and lush vegetation around. Clean swimming pools, lobby area, a spacious buffet restaurant with no walls - airy and open. Excellent food. Crystal clear sea water with lots of fish visible (unless there are waves – then visibility drops). The best access to the water is from a pier due to coral rocks at the water edge. You can arrange snorkel trips (55 U$ per person)  [... read more]to be picked up from the hotel pier. Hobie catamarans available free of charge if you are comfortable to operate them yourself.

Great Vacation Getaway

We've been on vacations to Mexico but this was our first time staying in Cozumel. In summary, we were not disappointed. The Iberostar property is clean, has very friendly staff and well maintained. Our room was on the second level of one of the cottages and although a bit small, was very clean and well appointed. We ate at all the restaurants and found to be fresh and delicious. Our daughter is vegetarian and had no trouble finding items to eat. The only minor criticism that I can mention is th [... read more]at some buffet items were sometimes a bit slow to be replenished but this happened only a few times. We never had an issue getting loungers on the beach although the finding a vacant pair around the pool after lunch was a challenge. Evening entertainment was fun and took place both in the main lobby followed by a variety of live shows in the open air theatre. We are a family of divers and enjoyed the onsite Dressel Dive shop. Its easy to see why Cozumel is such a popular scuba location. The beach was the only disappointment. Although clean and sandy, you'll need beach shoes to save your feet from the rocks when entering the water. Snorkelling at the resort was sub-par with the only fish found by the boat dock. That said, the beach itself is very clean and suitable for shoreline walks. We'd recommend this resort to our friends and family.

Good mid-level resort, some issues with room

This was a beautiful hotel, with a large, spread out arrangement of small 2 storey buildings w/ 8 rooms a piece. Breakfast and dinner are both served at the building closest to the entrance to the property, so if you are in a beach side room, as we were, just expect an ~ 500 m walk (each way) to your meal. We had 3 year old twins with us, who suddenly lost the ability to walk when required, and insisted on being carried each time, in the hot sun. Not bringing a stroller was my fault, but it de [... read more]finitely affected my feelings about this place. The room was small, almost European in feel, but had everything we needed. That was, until the fridge broke, the ice bucket broke, the a/c stopped working (for whole resort) for a day, and the shower always toggled b/w cold and hot constantly, such that my children screamed in pain when i would try to wash the sand out of their nether regions. There is also a hammock directly outside of everyone’s room door, which ended up just being a nuisance b/c it was always in the way when we were coming and going. The food was pretty decent, and almost always available. Maybe some things would get swept away quickly, ahem mango, and you’d have a better chance of getting toilet paper during a corona virus freak out, but there were plenty of options. Plates, however, were often in short supply. The pools were not heated, and even though it was ~25-28 outside, everyone screamed upon entry. Cozumel is a very windy island, so you will be quite chilled if you try to sit half in and half out of the pool. The only kiddie pool options were very small and had two depth choices, 6 inches and 12 inches. I’m not kidding. Needless to say, almost no children wanted to play in these.... puddles? Babies less than 12 months seemed to like them. But we ended up renting a Jeep ($50/day) and driving to the windy side of the island where one reef breaks the waves and all the locals take their kids. Went there 4 days in a row, and LOVED it. There was a solar powered ice cream bike/cart who came in the afternoons and served the best lemon/lime ice cream i could imagine. The beach at the resort was lovely. Don’t expect to be able to walk in, as there is a big rocky out cropping right at the water line, but there is a dock with stairs at the end to bypass this. If you have kids like mine, this might be an issue. My toddlers wanted to wade in, not walk 150 feet down a “scary” dock and then into 5 ft deep water. But for most people, this would be a non-issue. There are two parrots named Pepe and Hugo who live in the lobby, loose, and they were the highlight of the trip for us.