Boutique Hotel, vacation package not as advertised but overall good trip

We paid for adults only, hotel was filled with families and small children. Hotel areas and rooms were clean. Ambience during the day and night was lovely. No reservations taken for dinners and therefore had to wait an hour or could not get in. Overall, I didn’t eat like I was at all inclusive. Portions were small and food was mediocre except for one or two meals and snacks. Beach club was amazing! Unfortunately, the hotel concierge didn’t explain the perks I paid for such as access to the priva [... read more]te club, Sensoria so I paid extra daily for the beach club for 5 out of my 7 day stay, and also, as we couldn’t get beach chairs at 8:30am., since all were full, everyday it seemed. Some staff friendly while most neutral. If you don’t speak Spanish, ultimately, expect different treatment. Beach area was small but nice and clean for most part, with lots of seagulls though. The comfort of the hotel and chill vibes coupled by the gorgeous weather (compared to Canada) and excursion outside of hotel was the highlight of my trip. Booking info on trip central was not fully accurate nor transparent with indications of a mandatory departure tax in Cancun that was not necessary to pay and the requirement not to pay for pre-baggage fees since Sunwing Vacations includes one checked bag. This was not transparent at the booking. I was told I would receive a voucher for these costs.

Not the best

Not my favourite resort or experience. Shuttle pickup from Cancun airport took close to an hour to leave. Check in was fine, hotel rooms shabby and bathroom could use maintenance. Concierge staff were friendly enough, most of the other staff were pleasant. Beach dirty, not often cleaned up from the day before. Other guests would leave cups and plates and they wouldn't be cleaned up. Not enough beach chairs; it was a race everyday to get anything decent. Had a black top go missing from our room a [... read more]nd my daughter's purse also go missing from the lobby while waiting for the return shuttle to go home. Food at restaurants good; Le Petit Chef a fun experience. Also did the Captain Hook pirate show which was really fun. Unfortunately, I wouldn't return to this resort nor recommend it.

Not the best

Honestly the worst part about this hotel is standing in the line ups every other day to book your meals. You are only allowed to book two days in advance and we stood in the lineups for over an hour each time. Do you really want to have to stand in line and waist hours of your holiday! No thank you. Also the lineups for the food hall are ridiculous, I felt bad for people with children. Pools were a little on the cold side, staff was great other than the cranky towel lady. Shows were average, and [... read more] their adult only pools need cleaning, not all jet tubs were working and the ones that were not, were so disgusting. One other thing is the amount of staff bothering you daily to sit in on their timeshare breakfast! We booked a vacation to relax, not to be bothered and waisting time in the lineups.

The Sens

The room was tired and in need of an update. The bed was comfortable and the climate control was great. The taps in the shower leaked and needed work. The hotel itself was good and well kept. Did not get any assistance about navigating the resort upon check in. Food was bland and catered to the American clientele. Lines up for buffet could be long at times.

Very nice resort

Room was fantastic, cleaned and mini fridge stocked every day many restaurants to choose from and you have à la carts and buffets. Manager at le buffet Huberto Gonzalez was friendly and keep restaurant’s running smoothly. Great spa facilities, special thanks to massage therapist Maritza very professional and helped me get rid of some my back pain and get me back on my feet. The beach was very nice sand was raked every day grounds crew did a great job Hamic set up in the water. Nice touch, gre [... read more]at place for families. The nightly shows were actually very good hotel staff was quick to solve any issues that you did have. Hotels can arrange for many excursions. And you feel very safe. I personally think this hotel is great. I apologize if I misspelled some of the staffs name.

Worst trip ever !!!

Staff that were not being tipped were super rude. Unfriendly and I accommodating. They wouldn’t restock water in room they tell me call 0 but no one would ever pick up. Ask at front desk and they would forget. Had a leak from the ceiling the entire two weeks no one fixed it I slipped on wet floor. Pool was freezing cold onky good thing was the beach. It was calm and shallow to swim and warm. Food was not great and same thing every night. They watered down the juices. I bc feel like they ju [... read more]st cut corners and gave the bare minimum. It’s. 2.5 star at best I spent a lot to travel rn and it was not worth it at all. And the people mostly locals that occupied the hotel were super rude and unfriendly and the few North Americans I did meet said the same thing. Don’t think we are welcome in Mexico these days… save your money !!!

Couldn't pay me to stay here again

I am not a wordly traveler, but I have been to Cuba 3 times, Jamaica twice, and Mexico before. This was by far the worst place I have stayed. Starting with the front desk on my arrival I was disappointed. Having arrived late due to weather, I was expecting that my sister would already be registered. she flew from Toronto. The girl could careless that I was upsetand worried. Check in was swift, this is when I found out about all the spots which were not included in my "All Inclusive " pa [... read more]ckage. There was even an extra fee for the room safe. The hotel and room were dated to say the least. It did seem clean. We woke in the middle of the night to a flooded bathroom, the toilet was leaking. Which they did fix quickly when we called. The food tasted fine, but everything was constantly cold at the buffet. If you wanted to eat in the a la cart restaurant, you could only make reservations at 4 on the day of. Ive never stayed in a place were you didnt make all your reservations at once. Alcohol was bottom shelf, you could pay extra for better wine. Why when you've already paid alot to be there. When it rained the ceilings leaked. which made it unsafe to walk in certain areas. The only redeemable quality about the place, were the people (besides the desk clerk) the servers, cleaning staff, bartenders, gardeners, were all very friendly and hard working. I would never go back though

Family oriented resort

This is a Family oriented resort for sure! Pros: - Perfect beach with calm waves, really one of the best Lagoon in Cancun, our kids loved it; - Perfect pools, our kids loved it; - Food selection is good, multiple morning buffets, lunch, snack bars, etc, we loved it; - Multiple restaurants available for the evening "quality dining out". See food and Mexican restaurants at it's best. Highly recommend Shrimp soup and Squid in it's own ink :); - No lines, no issues, no problems booking "a la [... read more] carte" restaurants or securing the buffet tables, just avoid rush hours :); - Staff is extremely friendly; - Very safe hotel, security staff and cameras available in every area; - Coffee Shop excellent; - Check in/out smooth and fast; - Based on our request, check out time was extended till 13.00 at no charge. Cons: - Charging 7 USD a day for a room deposit box, really? - No minibar included, only bottled water - No free WiFi, really? - Beer (Dos Equis), not sure are they watering it in the Hotel, or ordering low quality beer at the factory, Hm... - Coffee offered during the breakfast just terrible; - Miniclub was not what we expected, very limited in terms of swimming pool and activities available. Again: Staff is extremely friendly, people, make sure you tip these hard working helpers/bartenders/waiters/etc. Overall this was very pleasant trip for our Family, parents and 2 kids.

Nice resort!

The Oasis Palm resort it is a beautiful place to stay. Clean & nice rooms (it would be nicer if it has a fridge) but overall it is a comfy place. Beautiful swimming pool and clean beach. The only thing that bothers us is that we have to make lines every time we need a drink because of a shortage of bartenders... Everything else was ok.

Amazing...

The hotel is very comfortable, the people is very nice and especially the bartenders on the bar " la cantina " were all the time taking care of us. The food and drinks are delicious. 5 stars to all people who are working there.

Amazing resort!

We really enjoyed our stay at the Oasis Palm. The location at the water was beautiful, the grounds kept beautiful and clean. We especially enjoyed the restaurants with the special people that served and worked hard to please everyone.

Beautiful Resort !!

We just loved this place...amazing resort with plenty of amenities and lovely local foods. They have nightly entertainment every night. Swimming pools are beautiful. Some services are payable though (like wifi, laundry etc.). But overall it's a lovely resort and we would like to spend time there again.

Amazing resort!!!

Good food, good people. Rooms are a little outdated and internet is not included, but other than that the resort is very beautiful!! Staff are very friendly. Everything is close by!! and me and my family had an amazing experience. My kids loved it!!!

Great resort

This resort was very clean and well kept. Staff were friendly and helpful especially Jimmy at the Canteena Bar (super guy). The rooms were a bit dated but clean and everything worked. The food was good overall but we never tried any Alacartes. The biggest draw back was no Balcony's but we new that going in.

Incredible beauty

This resort is in a beautiful setting surrounded by surf and sand. The food was good and we never went hungry with lots of selection from both traditional Mexican and international food choices. The staff was amazing especially Jimmy the bartender at the Cantina. He was always quick of fill our bubbas and was always smiling and happy. We recommend the Captain Hook pirate dinner and show cruise. The boat looks like an authentic pirate ship and both the food and entertainment were great. Charlie w [... read more]as our pirate server onboard and he was awesome. He always made sure we had a full beer and that we were satisfied with the entire experience. I would highly recommend this resort to anyone looking for a great getaway on a very friendly intimate resort. The resort size was perfect for our group of 8, we never had to wait in long lines for the buffet and we could always get a lounge chair at the pool or on the beach. Overall a great place with lots of local shopping malls and flea markets. Its only a buck to take the bus downtown to shop and there are lots of stores and booths to cruise through. We even found a Harley Davidson dealership to increase our tshirt collections, LOL.

Nice Place

We had a great time. I like the location of the hotel at the tip of the Cancun Hotel zone - not too loud. Lots of washrooms and bars spread around the resort. Hotel was kept very clean and the staff was excellent in all areas. It was nice to have access to the bussing system to travel off the resort reasonably and to be able to walk to the ferry to go to Isla Mujeres. Food was very good but not a lot of variety. I especially loved the Sushi Bar. The sports bar was great for the kids (pool table, [... read more] ping pong, air hockey and foosball). On a negative note: Wish it had a balcony, mini bar, warmer pool and 24 hour bar service. Beach was small, crowded and chairs were always reserved but could walk down to find some room and just use our towels.

Disappointing

The hotel room was very damp and smelt very musty. The floor was sticky. The pillows were sour, like the smell of laundry left in a washing machine for a week. The window leaked when it rained. The shower needed some renovations. The Beach was lovely but the sea gulls were extremely aggressive whenever anyone had food, so I got pooped on 3 times in 2 days. The pool was too cold to go in until mid day. The doors were not sound proofed very well, so when partiers came in at all hours of the night, [... read more] I was kept up and didn't sleep good the entire vacation. There wasn't many places to go to get some quiet relaxation in. Food was good and the staff were all good and helpful.

Great family resort

Good restaurants, nice pool and beach area, and very friendly staff. I enjoyed the shuttle service supplied by Sunwing to and from the airport. The resort itself is very clean, and spacious. Kids enjoyed the pool and the kids club too.