Great spot

Very nice hotel, great restaurants, snorkelling right out of hotel dock, great shopping near by. Housekeeping service was fantastic. But the best part are the people. Just to name a few - Bestabe, Allen, Juan, Perla and so many others. Service oriented, efficient, but first of all making us feel special. I can say that we found many, many friends out there. Thank you for your big heart

Wonderful and Attentive Staff!

We recently stayed at the Cozumel Palace and overall had a pleasant stay. While it is not of the same caliber as the Playacar Palace, the Staff were very helpful and attentive. We prefer Adults only accommodations and would not recommend this hotel if you are looking for a quiet and relaxing holiday. It became increasingly busy, more than likely due to it being Christmas, but the noise in the hallways and in the hotel became an issue for us. There was also very little communication [... read more] wirh regards to events that were happening at the resort. Finally, we were not overly thrilled or impressed with sales pressure to buy into the resort. It was nice to be away, and if you are looking for a small family friendly resort than this is a resort for you.

Wonderful resort

We loved Everything about this resort. The food, the location, but most of all the amazing staff. They are always happy and smiling and make this resort!! Great service all around. The shows were fun and the entertainment staff are great at getting folks involved.

Fantastic resort

The workers were great, the resort very clean,the service impeccable ‼️The sun the weather amazing! The pools, the snorkelling the cool beverages all was excellent! The night activities were also very entertaining