Not much support

Booked and paid in FULL in June/July---get to resort, wrong room. Hotel did take care of that. They the day to fly home get 4 different delay messages then flight cancelation --Next day get notice of flight at 9PM then 3-4 other "delay" messages and at one point had us flying to Toronto then flip to Ottawa . Had to Pay $100 for baggage as the fees already paid referred to cancelled flight ?? The extra we paid to pick seats ($47-i think) again referred to the cancelled flight , so seats moved tw [... read more]ice. Then an extra $52 for parking. Contact West Jet which send a email saying "if booked through an agency THEY must put in claim for disruption for "passengers rights" Contact Trip Central and get told, sorry we can do nothing contact West Jet Other than that GREAT TRIP and would recommend this resort to anybody--they treat you amazing. Food was great---beach is amazing

Resort Declining

I have been to this resort at least 5 or 6 times .This most recent visit was truly a disappointment. Many of the regular staff are now gone leaving many newer , younger staff members who in my opinion have missed the boat with providing great customer service and maybe going out of their way to smile .They stopped serving French fries at the 24 hour bar .No new growth in the choices of meals at the buffet and the entertainment is less then desirable. The rooms require some serious renovations an [... read more]d just basic maintenance. It seems to me they are open just to be open....unlike other visits to this resort.

Staff never disappoints

Tryp was our first visit to Cuba 16 years ago. Many changes over the years, but the staff is always warm, welcoming and friendly. The grounds are always manicured. The pool is always clean and inviting. The beach is fantastic. The food selection has taken a hit over the years, but there is always something tasty to be found. The resort partner (I believe it is Spain) has ruined the buffet cutting it down to half the size.....the atmosphere has suffered and the A/C no longer does the job. Again,  [... read more]staff go the extra mileage, so this shortfall is minor. Insect in all parts of Cuba seem to be more of a problem in the past, probably due to the ongoing shortages in the country. Rooms are dated (resort is 40 years old) but they are kept very clean and everything was in working order.The animation team works hard to keep things fun at the pool in the afternoon. Other choices for meals are 4 ala carts (only one open per night right now) Cuban, International, Italian and Chinese. We managed to hit them all this visit and the food was good considering the cost of the vacay. The new beach grill is a relaxing choice for lunch. Cuba is not for everyone, but if you aren't overly picky, the beach, the pool, and especially the service will chilax you.Shout out to Osmany at the buffet grill, Erlin at the swim up bar, William, at the Buffet, Adrianna at the front desk, Willy and Ricardo at the new Beach Grill!!

Wonderful time

This was our second trip to Tryp. We really enjoyed the peaceful surroundings, beautiful beach, and lively pool. The staff are kind and considerate. There was no shortage of food or drink, and the resort is very well taken care of

Great resort

The staff was amazing and friendly. The rooms & grounds were very clean. The rooms are dated but everything worked. Maintenance crew was very quick if anyone needed anything fixed. A nice close walk from the pool or room to the ocean. The sand on the beach was beautiful and lots of chairs with shade is provided. Snack bar was fast to get a bite to eat. The Italian dinner was delicious and insanely filling.

Great resort and staff

The hotel was great! The rooms were dated but clean! The dining was great and the staff were terrific. We had a great time staying here and would definitely come back again. It would have been nice to see the martini bar open because I loved the drinks that were served the first time we visited Tryp Cao Coco.

Melia Jardines del Rey

Since Tryp needed to close to repair air conditioning issues, we ended up at Melia Jardines del Rey. The bright light there is the Air Transat rep, Yamin. She was fantastic, solving SO many problems and quickly. She deserves a raise and a commendation. The hotel staff are lovely, fun, and welcoming, typical of Cuban hospitality. Cuba may have issues but regardless of their problems, they are friendly, warm and decent human beings, who work long hours, six days a week. They travel by workers bus  [... read more]at least one to two hours each way. And we complain!!

My Favorite

Tryp Cayo Coco. love this place. some may think it's quiet but it is what you make of it. Cuba is notorious for shortages but I've yet to experience anything serious. i had a morning of no water, but it was back by noon. 5th time there. always traveling with family and friends, some we met there previously. No single supplement in Dec. back again this year! I bring my guitar.

Wonderful experience as always

We have been coming to Tryp Cayo Coco resort for few times now and we are always satisfied. Staff are really respectful, kind and always have a smile on their faces. We always feel welcome and remember us from our previous visit. I never had an issue with food- there are soooo many selections. The best part is lobster in the buffet for dinner, the beef that is soooo tender which I indulge, fresh bake pizza for my children and it is actually good, so much type of pasta options, fish, pork, b [... read more]eef grill and lots more. I can eat crispy fried fish everyday ??. Try ice coffee- the way they make it is better than Starbucks.? The beach is paradise, went to Pilar beach as well and we can see fishes swimming. Crystal clear water and calm -My family and I had fun trying to catch them but faster than us, lol. Looking forward to go back next year. Thanks to all the staff!!!

Resort I loved from the first moment

I have been at Tryp four times and I just fell in love with beautiful white sand and calm ocean. Same beach as Aruba or Antiqua for a fraction of the price. Also, amazing people working very hard and appreciate your presence there. Food is actually great in the restaurants . But, people working there are the BEST. I will always come back here, it is a resort I trust not to disappoint.

Great resort stayed June 8th to 15th

first I and my wife stayed at the Tryp 22years ago and the resort is as beautiful as I remember,this time I returned on my own as my wife has passed and must say all the employees treated me with such kindness some I will mention Yainielys,Yilena, Ariel, Ysbany and William and all the front office staff.I will also thank all the hard- working staff in the food services they always have a smile and are eager to make your stay a pleasant one as far as the food there is always something to eat por [... read more]t chicken fish and fresh fruit and the best coffee you will not go hungry.Now the beach is beautiful,swimming pools clean and lots of lungs-chairs the rooms I had ocean view a great I will be returning to this beautiful resort I want to mention the cleaning staff they are alway keeping the common areas clean thank to all see you soon ps take a roll of toilet paper just in case they run short also take US dollars if you can the banks don,t take our coins

A wonderfull resort

I have been many times to this resort the staff are wonderful go out of there way for you best beach in the world rooms are old but clean food I was always able to find something I liked remember it's Cuba and you get what you pay for I will be returning thank you tryp

Relaxing vacation

Food was surprisingly good, beach was incredible. Some of the staff seemed a bit rude at times, mainly at the lobby bar. Overall great place for a relaxing vacation. If you are a smoker I’d highly recommend bringing enough for the trip. There’s no vaping in Cuba and the store rarely had any for sale except menthols.

Nice Resort,Good Food, Amazing beach and Ocean

They have made some improvements to the resort since covid. They are currently renovating the rooms. The pool was nice and it was clean. The beach is second to none and the ocean is so clean and clear. It helps that it is warm for people like me who do not like cold water. The food was good and plentiful. No shortages. The 24 hour snack bar was finally open and the fries were amazing! Bring your own k!etchup and you wouldnt know you were eating in cuba There was only one negative th [... read more]at we had. One night during the entertainment, there was a man there who was drunk and he was pushing himself on the lady running the entertainment. He was very persistand and was getting worse as time went on. She made it clear she did not want him to bother her and at one point she was in tears. Nobody stepped in to help even though she was trying to hide from him in the cigar shop and the main lobby. My son went up to the front desk and said the man was sexually assaulting her and asked them to stop him. They told security,, but they didnot help the situation. They were laughing with him and at one point they were standing beside her and this man went up and grabbed her from behind and started grinding on her. SECURITY DID NOTHING AT ALL and they were only about 2 feet away from her. They saw the whole thing. I went to front desk and said if they did not stop him I was leaving a bad review and would not be staying there again. Still nothing happened. He even went and sat at a table right were she had to work from. The lady in charge of the entertainment dancers finally came and tried to push him and his wife away from the lobby area but they just returned and started dancing along side the show dancers. Eventually, about 45 to 60 minutes later a man in jeans and dress shirt finally came and made them leave. He looked to be a main manager of the hotel. They should have, at the very least, escorted him to his room but instead they chose to do nothing and let him be. I felt so bad for the poor lady. She is one of the hotel employees yet they did nothing to protect her from this predator. He had no intention of leaving her alone. It was quite scary to watch. I did not feel safe with him there because he and his wife were right back at it the next day. If this is how TRYP treats their employees I cant imagine what they would have done if it was a guest. I love Tryp, and have been there numerous times, but Im not confident I will be back unfortunately.

Great week at the tryp

Was at the tryp 30 till may 7th was my 40 time there the staff are so caring and helpfull no shortage s in food or drinks my room was good clean everyday and of course the best beach lots of chairs I would recommend this resort 15 minutes from the airport to thankyou to all staff see you soon

Fantastic week at Tryp!

We had an excellent week at Tryp! This was our first time to Cuba and we definitely will be back. The staff at Tryp were wonderful and welcoming. The beach is beautiful with white sand and turquoise waters. Rooms were clean, staff was very attentive. The resort is in the process of renovation, lots of improvements happening. Can't wait to see it finished. We had plenty of food and drinks never ran out of anything. Overall great experience!!

A lot of improvements!!!

Tryp has always been a favourite Cuban destination of ours. We've been there about 10 times and it never disappoints. Granted over the years, hurricanes and covid knocked the wind out of the sails...but the staff has always been welcoming. The resort is coming back to the way it was years ago....no little task given the times. This visit we see a new beach restaurant underway, the stage is being rebuilt, plans for poolside upgrades. Lobby upgrades underway. New sails replace the beautiful roo [... read more]f that was blown away years ago. Entertainment staff was spot on, high energy and fun. Erlin at the swim up bar was amazing, friendly, and a hard worker. Buffet staff attentive, friendly and fun, our regular Belkis even went out of her way to bake a cake for my husband. Midiala warm and friendly. Buffet was clean and fully stocked. No shortages here. Bars were fully stocked, again NO SHORTAGES of anything. Beaches clean, pool clean, grounds clean. Our room was clean and updated. Anything that was wrong (mini fridge didn't work) was fixed immediately. Alexander and Juan at the ala carts were very attentive and friendly. Highly recommend Tryp.

Fantastic Resort!

The Tryp is a great resort! The staff are absolutely amazing which is a big part of what makes this place so great! The beach is absolutely beautiful! Overall the place is pretty clean. Wasn’t too busy either. Good entertainment at night as well.

Disappointed compared to past years

I have been coming to this resort for the past 7-8 years. Its a beautiful resort and the staff is what makes me keep returning. This year however, my husband came with me and had a very expensive Underarmor shirt stolen from the lobby bar. I also had by beach towels and clips stolen off my chaise lounges by the pool, which in turn I had to pay for them at $20 a piece. Every year I have had a bottle of rum left in my room as a repeat customer. Not this year and upon inquiring was told they n [... read more]o longer due this. I love Cayo Coco and may have to try a different resort next year.

Fantastic resort

The rooms were kept spotless. The food was delicious; lots of variety; got repetitive by the end, but I didn't have to make it. The people were friendly and kind. The beach was beautiful with lots of cabanas for everyone. I wish there were bottled or canned beer, not just draft. Bring a thermal mug!