Beautiful Resort!!

We went on a girls trip, location was great, resort was nice, staff was great, beach was stunning ? our favorite part of the whole trip. Only thing is their was a ton of kids, so for that reason I would not personally book it unless I got a way cheaper price then what I paid to go!!

Good resort

It was a pretty good hotel. Food was great. The only improvement would be more adult quiet spaces and also more shaded beach chairs. Also, some better evening entertainment options would be nice. Perhaps have a little relief from kids.

Good value

Small Resort - no pool for adults. Beach was nice and great service. Some poor operations - alot of small issues that could easily be fixed to improve resort. Buffet was not the best. Very unorganized. Restaurants were good. Some areas or the resort had amazing service and some areas had poor service. Rooms were nice and cleaning staff did a great job. For the price that I paid it was a great value but I wouldn't pay any more.

Great resort for the money

Rooms are a little dated but very clean and well maintained. Staff and service was excellent! Food was very good and lots of variety. Beach was beautiful and clean, however they could use more beach loungers and umbrellas. The pool is quite small for a resort of this size as well. Great experience overall and good value.

Amazing staff and beach

Can’t say enough about how great the staff are. The beach was awesome. The Italian restaurant had a great menu and was delicious. The main pool was disappointing and small. I am a beach bum so it didn't bother me. Rooms were clean.

A good resort

Great resort, food, room, staff all are great the negative feedback is that this resort is geared towards parents with young kids not our age range and the entertainment was not great and finally they should invest into more beach chairs for the beach the reason for the poor rating for the pool if you want a chair by the pool get up at 5 to put a towel on a chair and the beach no empty chairs neither

Wonderful place!

Had a great time at this resort. The room was clean and the staff was very courteous. Always greeted us with a smile and were professional in their conduct. They have a good choice of restaurants and the food was amazing. A very family friendly resort. Would highly recommend if you are traveling with kids.

Good Resort

The resort was good, staff was friendly and helpful. Rooms were clean. Enjoyed most meals, however, do not recommend the New York Steak in any of the restaurants. Entertainment was good. Area was safe and had good police presence.

Amazing Resort

Wyndham Alltra Cancun was a beautiful resort. The food was some of the best we have had on vacation. Taco bar on the beach was a favorite. Grill by main pool had some of the best chicken wings I've eaten. The burgers at the resort was one of the best burgers I've had in a while. A la cart restaurants were all delicious and no reservations needed. They also have a candy shop which served delicious coconut ice cream. Not to mention they include room service until 11pm at night. Service was amazing [... read more] and all the staff was friendly and accommodating. The theater for the nightly show isn't the best and honestly from attendance you can tell most people don't know about it. However the shows were decent but better advertising of the theater would be beneficial for them. Not a complaint but the pools are on the smaller size but never felt crowded.

Wonderful resort for families

My suite was beautiful and large and extremely clean with a spacious bathroom Staff were wonderful! Food was very good especially the Italian restaurant and service was excellent with waiters very friendly with our baby Pool was too cold unfortunately On the plus side they had a pool playground and playroom for children which was good And an ice cream and candy store:) Beach was lovely nice white sand and not too crowded at this time Mid December

In need of renovations

Stayed at the Wyndham Alltra for a week. This hotels location is great. Rooms are spacious we had room 2469 oceanview Beach 5/5 Food 2/5 Service 3/5 Pool 2/5 This hotel needs major renovations. Cleanliness is lacking, we saw a huge cockroach in the buffet restaurant.

Wonderful Family Resort

We stayed at the Panama Jack Cancun hotel in early February 2020. I was celebrating a milestone birthday and they had decorated the room beautifully and left cake and chocolates. This is a smaller resort than we have been to before but they still had plenty to do through your the day. There are 2 buffet restaurants and 3 sit down restaurant one Italian and a Mexican and a casual healthy restaurant. We didn’t eat at all the restaurants because they don’t take reservations so you eit [... read more]her have to wait 8 pm or you have to eat at just before 6pm. I think that they could improve my rating of the hotel by taking reservations. I would have liked to eat more at the restaurants but my kids are generally impatient and liked to options that the buffets offered. The buffet were rotated for an Asian options and then some kids of grill style. I would have liked to see more Mexican tacos available for every meal as I love them and could eat them all the time. My favourite part of the whole resort was the coffee shop which was always stocked with fresh baked goods and cookies and you could get a expresso or latte. My kids loved the chocolate cookies and the iced coffees. The staff at the coffee shop were lovely. We thought Luis at the coffee shop was fabulous. The beach was amazing and it was super fun to play in the waves and boogie board. The kids loved the waterslides and pool. Adults were not allowed on the waterslides which is unfortunate as I like a fun waterslide! My kids 9 and 11 yrs old were not into the kids club and felt it was too babyish for them. They have the hash tag for 13 yr olds and up. I think this would be a great place for kids 10 and up as the teens were not into going to it so the facility is virtually empty. Some of the staff were super rigid about the age of restriction of the kids. We had to asked for special permission from the manager for our kids to use the hashtag and once they had permission my kids would hang out there every day. It’s a beautiful room and it is a shame that it is not being used by the older kids. I believe they need to lower the age limit as the kids club doesn’t appeal to the kids under 8 yrs old. They need something for the tweens. They had some great shows in the evenings at 8 pm. I would highly recommend the fire show on the beach and the forest circus, and the magic show with the dinner. The Latin and Mexican dancing was great too but didn't Interest my tween boys. The lounge bar has some great bands as well. There is no disco at the resort. We really enjoyed our stay and I would recommend it ! Wish I was back there now !!

Family Vacation at Panama Jack Cancun

My family and I, along with friends of ours spent a week at Panama Jack Cancun. The service was top notch. Every single employee was friendly and went above and beyond. We have done a lot of travelling and it did not take long for us to feel right at home. I would like to give a shout out to Enrri who greeted us with a smile and asked how our stay was going every single day. Gabriela at the concierge was also very kind and professional. Here is a quick summary of our thoughts on the resort.  [... read more]Pros: - Fun and energetic animation team. They made our days so much fun and we could not imagine out stay without them. Thank you to Lucy and her team; Tania, Iris, Mario, Jonathan, Raquel, Roger. - Camp Jack. hands down the best kids club we have ever experienced on a resort. Diana and all the girls were so wonderful to our children. -Viaggio ( Italian A La Carte ) Delicious with very professional and fantastic servers. We had dinner there 3 times. Gualberto & Filiberto are both the absolute best. - Buffets were average/ decent - Resort was clean - Beach was beautiful - All the night time shows were great. We enjoyed all of them. Popcorn and drinks are provided before all the shows start which we found to be a nice touch. Cons: -Room was a little tiny and there was nowhere to really store anything aside from the closet. - Housekeeping came late in the afternoon/ early evening which sometimes was around the time we would want to get ready for dinner. - Balcony furniture is dated - No swim up bar on resort - Two pools that are on the smaller side We would to return one day and would highly recommend this resort for families

AMAZING RESORT AND INCREDIBLE STAFF

We just got back from one of our favourite resorts weve ever been too. Panama Jack Cancun is amazing. Great food, very clean, beautiful clean beach, the friendliest, and most accommodating staff i have experienced on a resort. The entertainment and shows were incredible. The entertainment crew was so amazing; Definetly the best. Jonathan (aka mario), Luigi, Tania, Raquel, Iris, Lucy, Roger just to name a few were incredible and went above and beyond to make sure our trip Was so fun and memorab [... read more]le. Also, the kids club; Camp Jack was also amazing. The staff in there were the nicest. My daughters couldnt wait to go back everyday; some days had to “beg” them to leave. All the staff made you feel at home and like family. I could honestly go on and on about this resort. I honestly dont have anything negative to say. I guess the only thing i can think of is the Air in the room was a bit dry. I HIGHLY recommend this place!!!!! Thank you Panama Jack Cancun and all your staff for the best vacation our family has had. :) we will be back!

Wonderful Family Vacation

We stayed at Panama Jacks in Cancun with our 2 and 4 year old daughters. The resort was fantastic, it was so clean and the pools were warm and had a nice shallow area for the kids. The beach was beautiful with excellent sand and the water was clear blue with no seaweed. Never a problem getting a chair at the beach or pool. The food was fantastic, especially at Viaggio (Italian Restaurant) we ate there 3 times and the food was delicious and the service outstanding. Thank you to Fily, Alberto and  [... read more]Javier. Rueben was great at the Ventana buffet for breakfast and lunch. The resort staff were also friendly and accommodating. Everyone had a smile on their face. We loved the Coffee Bar the latte's were really Starbucks quality. My 4 year old loved the Kids Camp and would go for a couple hours a day to do bracelets, decorate cookies, spa day and other activities. Panama Jacks is conveniently only 25 minutes from the airport. which is nice with Kids. We highly recommend Panama Jacks, it was such a great resort and we had a wonderful family vacation.

Absolutely Fabulous!

Our stay at Panama Jacks in Cancun was fabulous. The staff was friendly and very helpful, the grounds are beautiful and the property itself, inside and out is kept spotless!!! There was a mix up with our room when we arrived, which was late at night, but they took care of the issue as soon as I mentioned it the following morning - making the change nothing more than a slight speed bump. I simply can't say enough nice things about it. We are planning on going back there next January. I really  [... read more]liked that the lobby is the center of pretty much everything, making it easy to enjoy all the services the resort has to offer. Also the hours for the various restaurants was very accommodating, giving us the choice to dine when we wanted. I highly recommend Panama Jacks Cancun!

Amazing resort

I loved everything about Panama Jack's Cancun. The grounds,rooms and restaurants were spotless, the staff were incredible and there were so many you never waited for anything. The only thing I would add is a bigger pool. There were a lot of families so lots of kids in pool. There is a kids pool but most used the larger one. Not a big issue, just a thought.

Beautiful Resort!!!

I loved the Panama Jack Resort! It was the best vacation we had so far! Everything was great there, the food, room, beach and the service. We will defiantly try to come back to Panama Jack next year!!!

Marginally Nice, could have been much better!

The hotel was nice but worn down in areas and needs an upgrade. There are too many rooms/peoples to be accommodate in thé common areas, and we were there in low season. The quality of the food is quite variable and food items are recycled from dinner to lunch and breakfast. The drinks are often watered down. The hotel presentation (not mandatory but highly recommended by them) was I appropriate and uses as an opportunity to sell client further vacations

Amazing sunny week

My husband, 3yo and I spent the first week of Sep in this hotel. We had a great time. Fantastic staff and location. Nice beach, and pools are suitable for toddlers. Our room was spacious but there was a mold smell in the air. The shower could be improved and tv could be in HD. Overall was a positive experience.