Great resort

Grounds were beautiful, food was ok, Not always hot, room was clean, staff was very friendly. More entertainment at individual resorts would be nice.checking in and out was a breeze. Food buffets could have theme nights to change things up.

Great resort for our friends getaway

We can't complain about any aspect of the hotel. The rooms were spacious and clean, the cleaning staff were wonderful. We traveled with a group of 14 we were always able to get lounge chairs together at the pool and beach. And at the meals we ate together no problem sitting together. Wait staff in the buffets were awsome as were the bar keepers. Loved the resort and can't wait to go back.

I would give it 4 stars

Resort was ok food had teste but menu was always the some , rooms need update specially the bathroom , cleaning was good Lots of vendors on resort and beach a little annoying entertainment was poor Over all 4 starts not 41/2 Good for a young family with small kids

Great visit

Great facilities food facilities.Staff very friendly and helpful .Beach is not very wide like the other resorts and water often close to beach chairs.We were moved twice so experienced 3 different t rooms. Rooms are fine but hotel ha s maintenance issues with the rooms which are not being kept up to snufff. Not enough hot water for showers, electrical issues in room broken tv,plugs not fitting wash basin, toilets plugging up in rooms and public areas.

Great stay!

Beautiful grounds, excellent food, lots of activities. The kids and baby club staff were great. Unfortunately the kids club facilities were being redone during our start but the Reno looked amazing! The beach was very small and had seaweed— not much they can do about that but I was surprised by the size of the beach. Many restaurants were temporarily closed but the ones we tried were nice.

Resort Needs Work!

Room: The rooms need updating. The door lock didn’t work. We had to call service 4 times to have safe fixed. The power outlet came out of wall when unplugging hair dryer. The floor shower cap was not secured to floor. The toilet leaked water all over the floor. Cockroaches in room. Construction taking place next door for Bavaro resort so very noisy from morning to late afternoon. Shuttle: VERY hard to get shuttle from room. Basically had to walk all the time. Food: NO variety. Same food each  [... read more]day. Service: was okay but people not very friendly unless you spoke Spanish. Beach: was okay. They tried their best to clean seaweed. Last 2 days they closed off a portion of the beach so access was limited. Pools: were clean but very limited seating options. Entertainment: only 2 nights they had a show but they were in a very small space and very crowded. Lobby personnel: were rude and not helpful.

Grand Palladium

Lots to do in the evenings, sports bars, casino, dancing, entertainment great for teens! Limited to no entertainment during the day, just workers walking around the pools tryin to get you to boom a massage … annoying! Food was great buffet had lots to offer , Mexican was our least fav no flavor and underwhelming dinner, Japanese was awesome! We loved the beach bar food area great patio and food. Beach was OK a ton of weeds that could have been cleaned up more often at least a section. Book [... read more]ed a boat trip off the beach for a private trip with 30ppl it was a good time! Room had a terrible smell all week, musty and wet Elvira was in a good location so kept it, hardly in there! Party pool should be the pool closest to the beach, odd layout. 7/10 overall

Simply Amazing

We arrived in the evening of February 19, and we're greated smiles and lots of help with our luggage. Our check in went smooth with no problems on the language side. We were taken to our room which was not far from the front lobby, which made us a little uneasy as we thought it could a little noisy, but our fears were eliminated when we closed the door. We could hear no outside noise. Meals were excellent, from the buffet to the ala cartes. The beach was wonderful as usual, but just watch [... read more] out for the vendors with the birds. They will take your phone from you and take pictures and then ask for money. The grounds were wonderfully clean as well as the beach. Definitely a resort to go back to. Ju

Not my favourite

I have been to at least ten resorts in Punta Cana. This was my least favourite. It was large and confusing to get your bearings. The beach was narrowing than other resort, a long walk from our room and it was hard to get chairs. The food was good. The white wine was awful. The mixed drinks were alcohol mixed with slush as opposed to a blender drink. Staff mostly couldn’t speak any English. I did not like the deep jetted tub. It would be very difficult for an older person to climb into, [... read more] even with the box set beside it. Also wasn’t thrilled that the wall between the bathroom and bedroom was frosted glass. Two girls sharing room Could see sillouite through glass and made room bright with light through glass. Now what really upset us. We returned to our room one evening to find a roach on our wall. We had very high ceilings and the roach was about 15 feet up. We called the front desk, which took many tries, and they said someone would be right there. As they didn’t show up, we wanted to go to bed and the bug was now over one of our beds, we called again and we promised they would be right there. No one ever showed up. We finally threw shoes and face clothes at it, while standing on our bed. After numerous tries we managed to knock it down and kill it. We reported it to the front desk in person the next morning and got. Feeble sorry. One our last night, Shelley got very I’ll. She had chills, nausea, diarrhea, muscle twitching and a swollen tongue. She is 60 years old with a history of a heart attack and kidney issues. The girls walked to the main desk and asked for medical help. They were told somebody would we right there. In the interim we tried to cool her down and I contacted my nurse practitioner daughter who suggested we get medical assistance. We waited up for a couple of hours and no one ever showed up!!!!!!!!! This was unacceptable!!

Goods and bads about Grand Palladium

Great food, beautiful weather, friendly staff..these were the good things Phone didn’t work, every shower we had flooded the bathroom floor Too dark, lamp didn’t work, setup of room didn’t provide enough light to even get dressed. We had to open the drapes while passerbys could see right in. Maid didn’t show up a few days, no water and coffee until we got it ourselves. Our first room had such a musty foul smell we had to change rooms. Sister got food poisoning, tried to get a Doctor, no one  [... read more]ever showed up. Some rooms lacked air until it was rendered. All in all rooms were disappointing and front desk didn’t come through in many areas.

Very disappointing

The hotel was fine, except for a large bug in our room which no one came to help us with, even though we requested help. The beach was disappointing as it had quite a decline to get down to the beach. Also, my sister Shelley got very sick with either food poisoning or heatstroke. We called the air canada rep for help to get a doctor as it was 10:30 at night and she didn't answer. We went to the front desk and requested a doctor and even though he said someone would come, no one came the entire n [... read more]ight. We were very afraid for her health. I will not return to that resort again. The food was okay.

Too many problems

I can live with a few issues which you can get anywhere you go. This time I got food poisoning the day before we left. I was travelling with my sisters and they called the front desk to ask for a doctor. No doctor ever came and no one even bothered to follow up, not even a phone call. I had to spend the day in airports extremely sick, laying down on the floor in the Punta Cana airport. The front desk was nonresponsive on any call, from getting bugs from the vaulted ceiling to needing bottle [... read more]s of water, which neither ever came.

Fantastic Resort

The Grand Palladium Punta Cana was a fantastic experience from the moment we arrived until the moment we left. There was not one negative thing I could say about the entire experience. A special shout out to Edwin and Constantino at the sports facility that made our Pickleball experience very rewarding. We hope to return again next year. Muchas Gracais!

GREAT RESORT

This place is well kept, only 30 minutes from airport. Lush grounds, again well maintained. Food is great, and restaurants are very good. Great steakhouse. Service from all staff wonderful and try to meet all your requests. Hope to go back again to this place.

Grand Palladium Punta Cana Stya

The people at the hotel were lovely. Great guest service we personally experienced. Our rooms were clean, I would say a lot of food options. Although the a la cartes book up pretty fast. All in all a great stay.

Great Resort with everything you want to in a holiday (large)

Resort was very large , but had shuttles to get around . Lots of pool choices and restaurants . The buffet choices had a large selection of Foods , fruit , salads , deserts ect . Staff were friendly but found some were slow to serve you and catered to Spanish speaking . The shows were excellent especially CHIC . We found some parts of the resort a little old and outdated especially had issues with shower leaking over tub onto floor . Overall we were pleased with our holiday and stay . Didn't hav [... read more]e issues finding a chair at the beach or pool

Great resort

This resort was awesome. Grounds food and staff were all 5 star. A few minor issues in room made them maybe a 4 star. Pretty hard to beat Punta Cana beach. Transat experience could definitely be better but at least if didn’t affect us once on resort. Entertainment was fun and diverse. Use palladium hotel group app to its potential. Let us know where and when to be.

Terrible service, terrible rooms, don't waste your time and money

Unless you wave wads of cash around, don't expect any service from anyone. Also, never go here expecting a good room, or if you have a toddler or younger. Our room had a glass door leading to the bathroom, and another glass sliding door next to the bed, that led to the shower. That leaked water into the main area everytime someone showered, which meant that we had to put a towel on the floor next to the bed. The room's phone didn't work because its battery had leaked and destroyed the contact [... read more]s. Rather than replace it, some random guy took the phone from the adjoining room and swapped it. From then on, any number we called thought that we were calling from that room, and we had to correct them every time. Also some lights didn't work, and the asking for cleaning, didn't mean that we got fresh towels, so we had to make another call just for that. Unlimited drinks is a joke, because the bartender will literally ignore you most of the time, or say that they don't make drink x or y, or just give a drink with nothing but ice in it. The app doesn't work to reserve restaurants (something even the staff told us) and you will need to find the one desk in the resort where they can help reserve for you. But then again, the restaurants don't provide good food or service, so you might as well just go to the buffets. General theme: Terrible service unless you pre-tip the right people or wave around a wad of USD to get someone's attention.

Amazing Resort

My hisband and I loved our stay! We look forward to staying again. The staff was outstanding. The food was good and the shows were wonderful. We also enjoyed the souvenir shops that were walking distance on the beach. The coffee shop at grand palladium palace was a.favorite hangoit for is after supper every night

Could be better

When first arriving we were not greeted well. They did not offer any beverages including water after a long hot trip, as other resorts do. The baggage people did not take our bags from the bus and my family had to do it themselves. We also tried to book the al la cart after we checked in and they were completely booked. The rooms were okay except for the bathrooms. First, if you are sharing with anyone who is not your partner, there is no privacy. You can see the person in the shower as there [... read more] is a slightly fogged glass facing the beds. Second, the shower leaked everywhere. There is no door and the shower has no depth so the water leaked all the way to the toilet. We had to use all our towels on the floor for the first shower and the resort was unwilling to bring new ones. If you are booking this hotel and you are not in the members travel club you are treated like a second class citizen. Be aware of this as they will roll the red carpet for them but will only provide the basics for everyone else, including a simple greeting.