Great location and clean rooms

We had a wonderful stay at the Park MGM Las Vegas, the T-Mobile Area was directly across the street as well as access to the bridge that takes you to other hotels and shops. The pool was open and we had fun swimming and brunch at the Primrose cafe. The casino was great it was smoke free which the rest of the casinos we went to on the strip were not. Overall the rooms were clean, cool and we didnt hear any noise at all at night. The staff was friendly and helpful and even extended out checkout fr [... read more]om 11am to 3pm so we could catch a late flight. Definitely would recommend staying at the Park MGM.

Average for Las Vegas

The hotel and room were very clean. The staff were all friendly and helpful. Like most of the hotels on the strip there is no fridge in the room, microwave or anything to write on. There are no ice machines in the hallways. It is like they want you to pay exorbitant prices for items in the hotel. There are only 2 glasses - no wrapped plastic ones like you normally get. The casino was not paying off that well in my opinion. There is a tram that's free that takes you to Aria and Bellagio. Make sur [... read more]e to take it to Bellagio as that hotel is absolutely beautiful I found the Bellagio casino seemed to pay off better, although maybe I just got lucky. I doubt I'd go back to Vegas as they are nickel and diming you, trying to squeeze every dollar out of you - it's greed at its worst. I remember years ago (1980's) there were very reasonable buffets that cost only a dollar or two. That's because they make lots of money in the casinos.Now they charge like $50 for a buffet, although some are closed due to Covid. I am surprised they still give free drinks from waitresses in the casinos (give them a dollar tip as they work hard).Toronto airport is a disaster. You go through about 3 different rooms with huge lineups. You think once you leave the first room you'll get to go through to US immigration - but not the case as there will be 2 more rooms you can't see with huge lineups. A lot of people lost their flights. Some would try to go around the roped off areas to talk to the security but were told to go back in line. Others tried to push their way through the lineup saying they were going to miss their flight and some of those are scammers trying to get ahead of everyone - so don't let them get ahead of you. The return to the Toronto airport went quite smoothly which was a pleasant surprise as they try to hurry you through. I think they only did spot checks for the ArriveCan app, and only asked if you filled it out. All in all It was good to get away but not planning to travel across the border any time soon until things get back to normal, and hopefully it does.

Great Property

The hotel was great do not like self check in and check out as you are not dealing with a person and we did have problems a credit being applied, would prefer to deal with people checking in and out more personal and avoid descrepancies

Nice resort and location

The room was spacious (2 queen beds) and a sofa. However, there is no fridge, micro wave, sufficient hangers, dressers for clothing, radio, table or desk suitable for a female to do hair, make up, etc. - no mirrors to sit in front of. The resort fees are unacceptable. We were told these fees include bottled water daily, news paper, etc. - not so. Only benefit is wifi! We asked for a 5:00 a..m. wake up call which did not happen. We set our cell phone as a back up and this saved us from miss [... read more]ing our prebooked ride to airport. Our room had a nice view and being close to the T-Mobile was a bonus. The eating establishments in the hotel are overpriced! Great selections but pricey. The "goodies" in the room i.e. - water, cookies, chips, etc. are overpriced and to have them hooked up to charge to your room account if taken from their place to look at is ridiculous.

Middle of the road

First time staying at the Park MGM - never stayed either there or its former incarnation - the monte carlo. What is nice about it - all the rooms are updated, clean and comfortable. Is there anything spectacular? No..is there anything to complain about . no. The standard room is good for what you need. Clean, comfortable. (Ok the shower had awesome pressure! so that is a big plus for any hotel!) Like all vegas resorts - there is plenty to eat - however, a majority of it is associated with E [... read more]ataly - which I found to be over priced (even by Vegas standards). The computerized checking was actually much more efficient than the typical process - but it removes the personal element (and the abiilty to schmooze to get an upgraded room!) Overall - woudl I stay there again - sure..If it was a great deal - there are better hotels and worse hotels on the strip. Nothing to wow, nothing to offend. One side note - it does have a Chicago classic steak house - bavette which was amazing!

OK Hotel

The hotel lobby,pool and casino were very clean. The check-in and check-out was made very easy with multiple of staff on hand to help. Friendly staff everywhere and willing to give directions and answers to all questions. We were first-time people in Las Vegas and were a little disapointed that the room was not what we expected. No coffee maker no fridge or microwave, no alarm clock and we had our room cleaned once and the sink in the bathroom was not touched. There was no clean glasses replaced [... read more] and the only thing done was the bed and clean towels. I didn't think this was hotel standards. Usually in hotel rooms you find information on the city and how to get around it and restaurant recommendations. This was not what we experience anywhere in Canada. Also the Starbucks charged us 3 different prices for 3 days for the same order. Finally i said something and they only apologized they did not throw in a free coffee.

Great resort!

Check in and out were relatively easy. Great food options with a Denny's across the road too. 3 pools to choose from and friendly staff too. You have to go to Eataly for cannoli! Overall very happy with this hotel.

Great location on the strip and to hockey arena

It's unfortunate that any savings you get by buying a bundled package get lost in what they are now calling resort fees supposedly to cover things like the pool and hottub etc. Both of which were closed off for most of my stay but I still had to pay the fees. Its just a cash grab and any savings gets quickly eaten up by resort fees making the overall experience less than it could be.

Great Renos!

Read some mixed reviews so didn’t know what to expect but was pleasantly surprised with the renovations to the former Monte Carlo, now Park MGM. Rooms are nice and yes, some of the basics like a mini fridge and lack of storage were true but the room was great value. The main level Eataly restaurant high end food hall was impressive and felt like a European Street with lots of great choices and great atmosphere. Would go back if the price was still right!

Awesome!

Everything went well on our trip. The staff were friendly and the hotel was clean. Anytime we had a question someone had an answer. Would stay here again. The hotel was under a bit of construction but nothing got in the way.

Construction Everywhere - High Fees - Very little Service

The resort fee was $ 41.95 per night (taxes included) with very few amenities or service to justify the expense. There was very little interaction with hotel staff, everything was self check in / check out and limited staff around to assist with questions or issues. I prefer personal service and staff interaction while travelling and this was definitely missing from this hotel. The room while very clean, had no furniture, no dresser, no coffee maker, no hangers, and we had to keep our suitca [... read more]ses and clothing on the floor. The hotel entrances on the strip were closed for construction, which required you take a long walk to the back of the hotel to gain access from the strip. The self check in was lengthy and there were limited staff to assist. All the restaurants were under construction which left one option to use with limited seating availability. The line up for the only coffee shop in the building was half hour plus at any given time. Because of the lack of amenities, we ended up having to go to other hotels for meals and spent the majority of our time in other hotels. The hotel did not offer any comps to hotel guests or discounts. There was a sign that offered free play for rewards points. Only to find out at the end of the week that the points accumulated on the program were not valid for free play as the points could only be earned at the Park MGM and not other supporting M Life rewards hotels. It felt very misleading. Perhaps it may be a bit better once the construction is complete however the lack of personalized service will deter me from returning for another stay. This may be a good option for frequent travellers to Vegas who have no questions, and know their way around the Strip but not for people who are new to Vegas and /or not seasoned travellers.

Very Dissapointed in the room

The park mgm is in a good location but that’s about it . The newly remodeled rooms lack the quality associated with a MGM hotel .The designers chose red on red on red with pictures that have no cohesive thought. No mini bar ,coffee maker ,clockradio,no space to hang clothes and more red in the bathroom the pillows were uncomfortable and so were the king beds . What were thinking when they approved the rooms what is the theme you had in mind MGM.There were no restaurants open later after the sh [... read more]ows and very few to choose from at the park .We ended up finding places off the hotel.We called the rooms IKEA meets the dollar store . Miss the old montecarlo already.Other guests we met had the same opinion.

Excellent resort

Hotel was a good size, not too big as many are and location was central to the strip. Pool area was terrific, fantastic steak house right in the hotel and easy access to/from the airport. Some renovations were under way but did not affect our visit at all.

Nice stay

Park MGM is still work in progress. Hotel room is quite small. Shower is very nice, it needs a hot tub. I think you can do a lot more with the lobby to make a statement! Very disappointed with the pool. Location is great, right on the strip. Staff can try to be more welcoming.

Great Location

Wonderful pools & service. Rooms comfortable & clean but needed coffee pot & fridge. A couple more coffee shops & restaurants would be great. Would definetly stay again because of the great location!

The New Hot Spot on The Strip!

This hotel is under extensive renovation and it will be exciting to see the new look under the new name. This place is the new hot spot on The Strip so close to so much action including T-Mobile Arena for hockey and concerts! Walking distance to restaurants and bars and shops and convenience store for reasonably priced essentials like $1 water bottles. Short walk to the shops and food of New York New York and Excalibur -all with reasonable pricea for The Strip. Walking distance to high-tech  [... read more]"Top Golf" 4-storey driving range/bar/reataurant/pools (yes they have pools there). The hotel is the new perfect location in Vegas because of all the development in that area with more on the way! Clean place and friendly staff! Looking forward to staying there again!

It is a disgrace to accomodate paying custumer in a hotel under renovation, we were fooled to pays the money for a hotel not worth the price.

First, the lobby of this hotel is like a bus station, we didn't know where is the welcoming desk is at first. Second, the extra taxes added on top of the agreed price for staying 4 nights was choc to us, we were not informed by travel agent, we have to read the small print to find out about it. It was a very desapointing trip this time around, I, We will never never go againg to Vegas.

Monte carlo

las vegas here we come. three times the charm the fourth time not so much.when things dont fall into place there is a good chance other things will follow. hotels no longer give out shuttle passes to the hotels. the taxi that drove us made a round trip so he can make more money. that was the first thing.that is irritating they suck every dollar out of the tourist.. the hotel is presently under construction. the inside was fine but the outside was not .one morning around 7 am a scaffolding with  [... read more]workers above us hammered and made a horrible noise . the hotel expanded to a theater for 5000 people and across the road an arena for 20 000 people. so everything is very close and next to each other. when we booked in we had to give them a credit card that was for resort fee and 200.00 extra if you damaged the room. most hotel will only hold the credit card and not run it through on our return i checked my card and low and behold i had a pending charge for over 600.00 . i found that totally disgusting and a ridiculous business practice. i stayed in many other hotels that will take your card but not run it. and so it goes on and on. we booked a trip to laughlin and due to construction the bus was not only delayed and there also was a accident on the strip so we waited an hour and a half. finally a bus showed up my husband asked where are you going and he said hoover dam so we assumed the laughlin bus would still show up. the bus driver never got out of the bus looking or asking and just drove off.i phoned the tour operators and demanded a refund since i was at the right spot and was told there will be no refund. i not only had the hotel made phone calls and explain the situation and they finally gave in and actually gave me a refund.another thing was we wanted to get a can of coke at the hotel but no prices where marked on anything. i asked how come and i was told it all depends how many guest are staying in the hotel less guest higher price more guest less money. we must have hit a day with less guest because that little can of coke would have been $3.75 US> which i think is another of the bloodsuckers routine. the trip to the south rim was ok and the pawnshop trip was a great experience. so altogether it was ok but nothing like previous trips.so be carefull everything is very expensive and you dont have to eat at the hotel there is many other places with much more reasonable prices. previous trip shuttle from the airport, $10.00 for the casino tickets for the fator show. and this time nothing absolutely nothing.

Real Disappointment

Hotel is under construction and that is only the beginning of their issues. Electronic check-in didn't work. Most bars and restaurants are closed during construction. Room temperature control didn't work. Business center lost the package we sent out. Forced to walk through the lobby to reach the casino - when did Vegas hotels try to steer you away from the casino? $40/day resort fee for what; the internet? Even the Starbucks closed early everyday.

Great location for Hockey game

The new rooms were nice, still needed lots of casino work. But for going to the Knights game it was perfect. Lots of bars and restaurants close to Hotel and rink, pre game was fun. No pool yet but didn't want it.