Unfortunately we won't be coming back

The amenities inntue resort are great. The staff from the activities in the pool are friendly and welcoming. Coffee staff and bar staff are not friendly. Food was ok. Pork and chicken everyday for dinner no fish, salmon barely beef. If you dont have an upgrade to pyramid doesn't seem like they care too much about you. I had money stolen from my room. 4 bills of 50 dollars (second day of my stay) I reported to management, security but they only feed back I hear is, we are looking into it. [... read more] To he honest I dont think they cared.

The resort is good; however, the beach area is not well maintained!

Here is a clear and corrected version of your text: The resort is very large, and if you are looking for a party atmosphere, you will be happy. The pool area, however, is too small for a hotel of this size. If you have regular admission, you need to go very early to reserve a spot. The beach is large but not well maintained. There were a lot of seaweed. There are only approximately 20 umbrellas and 40 sun loungers for a resort with about 2,000 people. One day we went at 7 a.m., and there w [... read more]ere only two broken loungers left. People go very early to place a towel and reserve spots. No one is actually on the beach, but many loungers are already taken.

Had a blast

This was my second time at this resort we had the best time will definitely go back again the beach was red flagged all week but it did effect my stay the sun was hot and the staff was friendly Kevin was the best

Had a blast

This was my second time at this resort we had the best time will definitely go back again the beach was red flagged all week but it did effect my stay the sun was hot and the staff was friendly Kevin was the best

Gran Oasis Hotel

Well, in spite of the fact this hotel has very bad reviews, and we were afraid of them our experience was very positive. Of course, is not a new hotel, rooms look kind of old but they are very functional and also we weren't planning to be inside the room. Food was amazing. Shows and entertainment was super good. Only negative we went when US spring breakers were there and yep they were drunk, almost naked and very loud even at midnights. We just went to the other side of the hotel where it was m [... read more]ore familiar. Employees were very friendly. Buildings and rooms were very clean. Beach is walking distance which is amazing they do not have to much shades and just a few sun seat so we used the big towels they provided to us. We were 13 ppl and all of us were asking why the hotel has had reviews? Should we go again? Absolutely !!!

Amazing but way to big

Excellent hotel beautiful beach and pools. But with the booking we where not able to eat in the restaurants as they where booked for the week and there level that we where booked with was last if there was a space. Never offered the upper levels. So you ate at the buffet for the week. House keeping and bar replenishments where non existent for the week we had to run and ask daily to get towels and water The best part of the vacation was the weather

Not what was expected.

Staff were good with guests, May spoke English and only a few did not. Cleanliness NEEDS work. Better description of the resort is required. You must upgrade an additional $400/nt cad to have bacon at the buffet. It’s really 3 resorts on one property. Food variety (there is none). Same food every day but it is cooked well. Only 1 tender at each bar and no blenders for drinks. Had to chase housekeeping to replenish room coffee and floor was not swept once. No option when booking to upgrade to w [... read more]hite or black bracelet. Blue bracelet: access to about 50% bars and restaurants. White: about 75% ($200/nt extra) black: 100% resort access for about $400/nt extra.

Worst trip for stress

We had nothing but stress on this trip. Air. Ananda royally dropped the ball on this one. Changing plane schedules without notice. To the worst possibly run resort in history. We were greeted with rudeness and conflict. Absolutely no help from them and we had to go on our own to find our room without help or direction after our 8 hour late plane ride landing us there without transportation to the resort. Then the place had so many blocked areas that had to be paid for before entering. So much fo [... read more]r all inclusive. Too bad this place is run so bad as it is actually a beautiful place. And again on the way home air canada was late and we had to run to get to our connecting flight. What a stress tha we did not need and wanted to get away from. Now I hope that after buying many tickets over the last 2 years trip central can step up to the plate and help us recover all the extra money we had to spend just to stay there.

My Opinion

If you are ok with being in a line for EVERYTHING then you will be ok with this resort. Buffets don’t hold enough people so expect a lengthy line up. Once in, don’t expect any salsa and butter not always available. If you like to drink, get 2 and just go to the back of the line. You’ll have finished your drinks by the time you get back to the front. Entertainment is slim to none. You have to make your own. The resort closes everything by 10:30 or 11:00pm, again make your own fun. There about 30  [... read more]lounge chairs on the beach. All will be reserved by 8:00am. The beach , ocean and rooms are fantastic. Service doesn’t really exist. This resort is all about what YOU make of it. My expectations were low but not low enough. ?

Trip of a lifetime

Everything was awesome thanks to my buddy Kevin everything was organized and done made travel easy. Will book again for the next adventure. I was well informed on everything that i needed to bring and do. Thank you

Fun spring break trip

The resort as a whole was massive, food 24/7 available. A downfall was that at midnight there are no longer bars (nightlife) on the resort open, which comes as a surprise for having such a high reputation as being a "party" spot. The room was okay, lots of minor issues. Remote control didn't work, fridge was barely stocked, and if it was, we only received a few bottles of water even after tipping. The beds only had 1 sheet on them and no comforter or any other blankets, making it very uncomforta [... read more]ble. The water is only cold at night as they must shut off the hot water after a certain time. Also not fun if you want to have a late shower or bath. Was disappointed to see that on the beach there were very few beach chairs to lay on. It was very rare to see ones that were free, even for just the two of us. Staff itself as always very kind, no issues there. When I had arrived I was faced with a major issue. The hotel did not have our reservation at all so we had to wait 2 hours in the lobby at midnight after arriving, just to get to our room. We were pretty stressed out and considered even going to book a hotel for the night somewhere else and try to have our travel insurance cover it. Not sure if this was an issue with the booking company or the resort itself but not a fun time after travelling all day and being exhausted. All in all it was a very fun trip considering the cost we paid and I would return, but would definitely make the resort aware of the issues immediately when checking in instead of letting things slide.

The worst hotel ever!

Hotel is very old and ugly. Rooms are small and not sound proof. Beach is not swimmable, big waves and red flag all 10 days. Guests are very loud day and night so it was impossible to sleep. Food at the basic restaurants was not edible so we had to pay 1000CAD for two of us for the upgrade and that was the only good thing about this hotel. Nobody cleans the lounge beds on the beach or around the pool. I would rate this hotel as 3* max.

Don’t go!

As you know my partner and I just returned from the Grand oasis, Cancun. From the departure to the arrival. It was complete garbage. We were unable to sit next to each other. Getting to cancun international was another 3 hour fiasco. Our luggage and lines were overwhelming. Upon arriving, it was desk after desk before anyone knew who we were. Getting there so late in the evening we basically lost a day of our trip. The next 5 days were disastrous rain and cold. The rain prevented us from even be [... read more]ing able to leave room as the hotel was flooding from every direction. Nobody could guide us as to what to do when our actual room was filling with water. Our room fridge was without water or beverage. We made countless, countless calls to front desk regarding the situation as the entire resort was too wet to walk anywhere. And the same answer from their end was carried on throughout the 7 days “we don’t have that information “ we reached out many times to the Sunwing rep and the same answer “we don’t have the information, we will put in a request for you.” Our blue wristbands were so limited that we felt we were just defeated and stuck to one place. Every day at any hour the line ups and nowhere to sit while we waited left us starving daily. The lines for drinks and the poor service at the buffets or anywhere for that matter was a huge upset. Nobody seemed to want to look after us unless we were Mexican. The entertainment was canceled many nights due to rain. And even then while heading downtown from hotel, the taxi rates changed daily. We were totally ripped off. On day it was $300 pesos to go downtown the next day it was $200 pesos. And this happened everywhere. When we actually did get into the restaurant. We were never ever ever served by a server. And when we would go up to get food, someone else would be sitting in our seats. And there would be nowhere at all for us to sit. We ended up having to buy all of our own booze as we couldn’t stand for longer than 45min at a time any longer. And also going away from resort to get food. Nothing at the day snack bar was labeled. And it seemed that we just couldn’t get a decent meal anywhere. On the last 2 days the sun came out. For 20 min. At this point our entire beach was washed away. Tiki huts, lifeguard stands and all. And it was all blocked off and we couldn’t access the beach from anywhere else. The amount of randoms coming basically to our room to sell us “vapes and drugs” was disgusting. Where was the security?!!!! We felt so unsafe and completely harassed. All we wanted to do was leave. When we got on the shuttle to go home. We both started feeling car sick due to all The stops the bus made from other resorts. We had to get off and take our own taxi. Upon boarding, we couldn’t sit together again!!!! And sat on the tarmac for over an hour. No apology. Nothing. When in flight, the smell of vomit was overwhelming. From the 15 people on board that were puking!! Arriving into Canada was horrendous as it was another 1.5 hours waiting for luggage. Now that we are home my partner Ryan has a full body rash and the dr has told us it has come from the sheets from the hotel.. we are so disgusted by this trip and the lack of service or care. Never ever ever again. We are looking for some compensation as it’s heart breaking how much extra money we spent at a fake all inclusive resort! Please reach out to us.. we have nothing but horrors left in our hearts from this trip..

OASIS IS NOT GRAND!!

We went to find rest and relaxation and hopefully enjoy a stress free week of CHILL VIBES, but what we got instead was a less than grand experience. Day 1, we me(male) and my female cousin were booked in a king bed even though I asked for a double room. The front desk were not friendly, I should have known then that this was going to be a bad stay. He provided a room with two beds, but we walked into what I call a 1 star room and here is the list; DIRTY, BATHROOM WAS NOT CLEANED VERY [... read more] WELL, NO COFFEE MAKER, NOTHING IN MINI BAR, NO BEACH TOWELS , no garden view, AND THE A/C WAS NOT WORKING. All the things on the list were promised in the booking. We left it for the night, but after a restless sleep because we were both hot my cousin said we will go later to the concierge. Day 2:Towel lady told us to go for a walk as it towels were coming at 9am, it was 905a, because she was busy talking to some old man who seemed like he was trying to date her. They told us 4 times to go away, it was already 910am, we stayed and waited . We asked two employees where lunch was and they said, too far 1 mile then started laughing, so no lunch on this day. eat. My cousin went to concierge to get room changed, at first they were just going to put in order to fix the A/C , but we said no and they gave us a king room. Room good accept it smelled like sewer the bathroom and looked like it was in the middle of a repair. It was not a very clean room and the mirror had something written on it, like someone gave up trying to clean off lipstick. The tub was nasty. We were done at that point and we're not chancing getting a dirtier room. There was two restaurants for supper and one was better than the other, but the restaurant closer to the Pyramid was much cleaner, and better food. All staff seemed unhappy, and if you were not Caucasian u were seated far from the food. The first night when the server asked if we wanted drinks, we both said pop, and they said no, You can get yourself. That was pretty much our treatment all week. We are native Americans from Canada and we were treated horrible. The saving grace was we were treated good at the coffee and me place, so I loved coffee even more this week. This place caters to the Pyramid guest, who paid about $150CAD more than we did. This was not what I expected when we paid $1889 CAD. For this trip. The grounds were pretty dirty. It was not a great overall experience. I would demand a refund if I paid directly to the resort, as I came home jaded.

Horrible resort.

During the week it seemed to be a different problem everyday, whether is was extra charges we didn't know about, dirty eyelashes on our bed that weren’t from us, cold and stale food and constant loud noises every night preventing us to sleep. Our shower flooded the floor each time we showered as it didn't have a door on it, and the cleanliness of our sinks and toilets was a bit alarming. Room service was constantly prompted to come change our room and if we didn’t prompt they most likely wouldn’ [... read more]t of even came. I have never been treated so poorly by staff at a place as I was at the Grand Oasis and the only way to get decent food or drinks was to tip, and even then it still wasn’t up to any satisfaction. This morning we didn’t even have a shuttle come to pick us up and had to spend an extra 20 dollars to even get to the airport which was basically the story of our week. I will not ever come back to this resort or cancun again and I recommend not booking here either. Trip central told us we could get refunded on a uber cause our shuttle didnt show up and that didnt happen either. Brutal

Great time

Rooms: They were a bit outdated, Ac and water worked well. Walls are thin and can hear everything around you. Rooms were cleaned daily (when they came early and you say not now, they would come back later) and fridge restocked daily with water, soda and beer. Grounds: the grounds were well kept. The pools were clean and always people out sweeping and cleaning up. The resort is very large so there is a fair bit of walking and takes a bit of time to know your way around. The App definitely hel [... read more]ped on the first day. Food and Drinks: The food was ok and drinks were not strong. But if you drink enough it won’t matter. The last bar on resort closes at midnight so if you want to party beyond 12, you will need to go to town or buy alcohol to have in your room.

Friendly staff, terrible resort.

Rooms are run down bathroom is decrepit, leaking faucet , room serve nil, house keep not great bed rock beds . Food is okay in the ala carts which you only get 2, extra pay for lots of things all the good restaurants no bars sell food , line ups at buffets, couldn’t get in to see some entertainment,also you can hear people talking in the rooms next to you , we had little kids in the wee hours screaming , loud tv, never go back wast of good money ,

Not to good at all

Rooms are run down bathroom is decrepit, leaking faucet , room serve nil, house keep not great bed rock beds . Food is okay in the alacarts which only get 2, extra pay for lots of things all the good restaurants no bars sell food , line ups at buffets, couldn’t get in to see some entertainment, never go back

Resort was very nice

The resort was well cept , people cleaning constantly, all workers were friendly, Rooms were cleaned and new towels and face clothes everyday and maids were always happy smiling The buffet was always the same food, We went to the steak house alacart ,we never go to these places we've had bad experiences at everyone and this was the same , my steak was over half fat ,the rest of the food was good the waiter couldn't understand English

Pleasantly surprised!

We stayed at Grand Oasis Cancun for a week in mid-december. Unlike many negative reviews, we had a pleasant stay! Beach was amazing, the shows in the lobby were great (Cirque du soleil worthy!), and food & drinks (especially those from the Oasis Beach Club) were good as well! Only cons: rooms are a little outdated and stuffy because of humidity, there are barely ever pool or beach chairs available (people reserve them the night before by leaving their towels) and its hard to get a reservatio [... read more]n at the À la Carte restaurants.