Not Enjoyable

We had no A/C. Came into the room at 26*C and called front deck to assist in the issue. Was told Maintenance would show on several occasions and never did. Being and HVAC operator I tried to see if I could resolve the issue and discovered the wires were cut to the valve and was just running in manual mode (T-Stat did nothing just controlled fan speed) and the valve handles were removed so no adjustments could be made without tools. The amount of Black Mould in ceiling area was disgusting. The Ba [... read more]rtenders would serve (Locals or people that could speak Spanish) as priority even when they see you have been standing waiting. Also, I left a personal belonging on the Bar and no effort was made to ask around to see if this was placed somewhere or may have seen it. I've stayed at resorts in past that have put effort in and been successful in recovering items I've misplaced. Then when asking when checking out at 4am if maybe they could check lost and found one last time, they said no even though the room was just behind the front desk. This is without a question the Worst resort I've ever stayed at and not sure if I can trust Tripcentral star ratings going forward. There is even more issues but I'm not typing a novel as this is enough to show my point.

Some good. Some bad.

Let's start with the good...location was ideal, across the street from La Isla mall. Also very close to the airport so a quick transfer shuttle. The beach is wonderful, lots of sand, and the waves and view from the resort was amazing. It's also a smaller resort so easy to get around. The family suite was also a great size and having two washrooms was very smart. Now onto the bad...the food at the buffet is nothing special. Quite bland and not alot of options for a family resort that should have  [... read more]more kid friendly options. Waiting in long lines every morning to book at the ala carte restaurants also is less than ideal. One morning we waited over an hour only to be told they were all booked up. The nightly entertainment is limited and not very good as it happens in the lobby of the main hotel building. We travelled with a group, 4 rooms total and the AC didn't work in 2 of the 4 rooms. Also not very good, how small the pools are, both the adult only and the family pool. Minimal loungers at both, plus the beach.

EXCELLENT

this resort was simply amazing, nothing to complain about, we enjoyed every minute of staying at this hotel, staff was very kind and pleasant, food was incredible and weather phenomenal. I recommend this to anyone, no matter age.....