Second Time-Will not go back

Having gone last year and having several disappointments, we decided we would try again now that we had a better idea of how the hotel works. We go for the golf which we love the course and the staff at the course. The hotel for two years in a row screwed up our reservations. We heard other people at the front desk complaining about the issue.. paying for a Grand deluxe room and not getting one. They didn’t care. In regards to all inclusive.. this hotel has some people all inclusive and s [... read more]ome not. The staff tended to serve the non inclusive before people with bands. This year we were told of many things that weren’t included in our all inclusive that were last year. On our last day we were trying to have lunch before going to the airport. Had spent all of our pesos. They cut off our all inclusive at noon. There are no other restaurants around and nothing at airport. It was a long hungry day. Very disappointing. Never been to an all inclusive hotel that had done this.

Best of both worlds

Vacation at Grand Isla was top notch. Clean, well kept property, excellent food choices and service was always friendly and staff very accommodating. We loved the combination of resort stay plus easy access to town. We (group of six women) would definitely consider a return vacation and may even allow our husbands to join next time:)

Quiet Resort

Clean Resort. This hotel lacked any enterainment (around pool or in the evening) The food was very good but very limited. Only had buffetts on days thats they had more guests. Otherwise you are ordering off menus and usually only one restaurant to choose from. But again... the food was good. We paid extra for Grand Deluxe King Rooms, although some got two very small doubles that two people could not sleep in and the room was nothing more than a regular room. We booked 4 or 5 months in adv [... read more]ance as a group and we were spread out all over the hotel. The rooms were classy and clean though. Location, Location Location. This hotel is not located directly on the ocean with waves, its in a bay. Although is a cheap boat ride across the bay to a beautiful beach and fun village. Golf course was beautiful, caddies were great! Would definetely go again.

Mexico's Best Kept Secret!

If you are 40+ you can not beat this place....everything about this place is fabulous. Location, location, location. Staff and the food are amazing. Beautiful golf course, 27 holes. Very safe, and the value here is unbelievable. If you are looking for something that is relaxing and laid back this is a can't miss....This was our 7th time back to this resort...we can't get enough of everything about it

Beautiful resort,

Well kept, great food. Selection of food is somewhat limited. Bars close early. Not the place to go if you are hoping for any kind of evening fun. I gave a low score for service because evenings are total dead zone here. Nothing stays open other than an indoor lobby bar. Service from the wait staff when they are open is excellent.

Best of the best

This is my second time to this resort. It really is the best of the best. The rooms are clean, up to date and maid service 3 times a day. Food is mostly of a menu with lots of delicious choices. Breakfast buffet better than all the other resorts . Antnios is just fantastic, roast duck, rack of lamb its all a taste treat and you are treated like royalty. The pool area is perfect for everyone including children with some very nice water slides and hot pools, and for a special treat there are 2 hid [... read more]den pool, but I am not letting on where they are, Have fun finding them. Service and staff are awesome. The resort lay out is amazing and indescribable , best to go see for your self. This place truly is a 5star plus.

Love this place

Beautiful resort, well maintained. Friendly staff, clean. Good value. The a la carte restaurant Antonio's was an absolutely incredible dining experience. I would go back just to eat there again. Water taxi service to Barra well worth it to go into the town for shopping, beach and beautiful sunsets

Family oriented resort

It's a secluded resort with a small private beach. You won't see any trinket or souvenir sellers on the beach. The resort was very elegant at one time but now it needs updating. The entertainment is limited as well as the buffet.

Great hotel - restaurant service needs improvement

Thank you for giving me an opportunity to voice my opinion about our stay at the Grand Isla Navidad Resort for two weeks in February 2015. We loved it. We liked our room, the view and the quietness of the hotel away from all the hustle and bustle of other big touristy resorts. We liked the food too. But there were a few things that surprise us about this 4.5 star hotel. That was the service. Every time we wanted to sit down at the La Plasuela restaurant (at pool level) for lunch we had to sit do [... read more]wn to a table that hasn’t been cleaned after the last customers. Even when there were only half of the tables occupied the others were not cleaned and the waiters didn’t look like they would clean it until we sat down and often waited for a long time. Even then they would put utensils in from of us that were left over from the previous guest. We couldn’t believe how one of the waiters gathered dishes and utensils at our and other dirty tables to give to us. We ordered the red snapper but we got some other fish dish served without informing us that they didn’t have any red snapper. Used single serve ketchup and mayonnaise jars were put back on the tables. We wanted to book a table at Antonio’s Italian restaurant and were told by the concierge that there were no tables available for the early booking times. As we didn’t want to eat so late we declined. Later we asked again by the check-in desk and were told it was no problem and that there were many open tables at any time. When we got to the restaurant it was not even half full. At breakfast and dinner we had to enjoy the same buffet at least 4 or 5 times prepared by a single cook lady for all the hotel guests during our two week stay. This resulted in long, sometimes a whole hour wait till one could get something to eat. We were not informed that we could also order from the menus. We found out about ordering from the menus from other guests. When we asked for the menus we got Spanish menus twice during the same dinner because the staff couldn’t organize the menus according to different languages. But when we did the food was very good. Most importantly the restaurant under the leadership of Mr. Lorenzo is the most disorganized restaurant we had the pleasure to dine in a long time. The girl asks us for our room number and then she said we could sit anywhere we wanted. Then we had to wait till one of the waiters was nice enough to ask us what we would like to drink. But first he had to gather coffee cups from other tables but he didn’t bring us a spoon. We had to ask again for a spoon. Then we had asked again for milk for our coffee etc etc. At dinner-time more of the same. We would think that the lady at the desk should have led us to a table and give us the menus. Ask what we would like to drink and get somebody to bring it instead everybody running around without a clue of what they are doing. Pretty poor organization in our opinion. We think that the staff and especially the staff leaders in the restaurants like Mr. Lorenzo need to receive proper training on how a restaurant should be operated in a hotel of this standard. The entertainment at your El Faro lobby bar was absolutely horrible. The two Canadian entertainers from Salt Spring Island were the worst performers we had the pleasure to enjoy in a long time. The bartender Sergio had at least a bit more knowledge of drink mixing than the bartenders at the pool bar. They were just sloshing stuff together. Obviously they had no proper training. Very poor for a 4.5 star hotel. But in all fairness I’d like to repeat that we enjoyed our stay. We loved the location, the scenery, our room, the cleanliness, the view and the weather. Just the restaurant service needed some improvement. I would like to thank you for providing us with a great vacation and I hope that you accept our opinion about it given in honesty.

Beautiful Resort!!

This is a beautiful resort with great staff and . You don't need to get a ocean view room because all views are amazing. Food was pretty good but the dinner buffet was not great. If your looking for a quite vacation with no entertainment then this is a great place to go.

Peace and good food

If you are tired of noisy resorts and large crowds, you might enjoy this place. There are few activities other than yoga and golf, but the food and service are excellent, and if you have a busy life at home you can unwind here and feel pampered.

Liked it so much I went back!

I booked this resort for a vacation with my family(wife and teenage daughter) in mid March of this year. My daughter had a friend who wanted to come and her family booked and came as well. We were impressed from the outset. The nicely equipped van was waiting for us at Manzanillo airport. The driver stopped at a local store to let us buy a couple of refreshments for the 25 minute drive. We arrived at the resort and checked in very quickly, our rooms were waiting for us. We had a very nice room o [... read more]verlooking the marina with two double beds. The room was clean and well maintained. We enjoyed the pool area and the food immensely. The resort was not full and service was excellent. Often times it felt like we were in a private mansion with a staff of servants. We have been many places in the Caribbean and the Mexican Mayan Riviera and this place was the best. There were lots of activities including a fun little water taxi ride to Barra de Navidad which seems to be a little hippie enclave of displaced Americans and Canadians. Shopping was good at the local handicraft market and there were some good bars and restaurants for after hours fun. We chartered a local boat to take us to a beach 10 miles up the coast, on the way we saw whales, dolphins and sea turtles. The day's adventure cost about $200.00. After returning home on a Monday I was sitting in my office with my brother and business partner. The weather was terrible and since our business is construction oriented things were slow so I looked online and low and behold the same resort was on special for just over half of what I paid for my family. We booked the space and I returned to the Grand Bay the following Monday after being home only one week. The staff at the hotel were surprised to see me back but treated my brother and I very well for my second week there. We chartered a boat for a couple of hours and caught one robalo which we gave to the operator. The next day we had many compliments from the staff on the delicious meal they had courtesy of our donated fish. Needless to say I plan on returning this year to the Grand Bay. Maybe I'll try the golf package, I hear they have a great course.

Exotic Relaxation

Beautiful resort and service; Quiet evenings Usual good selection of foods at the buffet table and one great a la carte restaurant that seemed to never be busy Location, location, location; near Barra but other than sampling local village, there was no real need to leave This resort did not have the (sometime) overwhelming partying, beach peddlers, off-site activities that you may find in, say, Vallarta or Cabos Better suited to an older crowd although there were families there as well.

Great resort for golfers!

My wife and I spent at week at the Wyndham in January. The property is gorgeous, as is the location. The views are stunning wherever you are. The hotel itself is in need of updating. The food was good, however we did not appreciate having to sign our bill every single time, even if we were just having an afternoon espresso. Having chosen all inclusive, it felt awkward and frustrating being brought a bill. Also, the all inclusive drink menu had limited cocktail selections and we agreed the drinks [... read more] were not very good. Food however, was always delicious. We felt the golfers were favoured very catered to, and really took over the resort. This was also how our friends and some other guests of the resort felt. For this reason, we spent a lot of our time in nearby Bara de Navidad and Malaque...two very cute and very friendly villages nearby. Amazing (and cheap) eats, and good shopping (especially in Malaque)