Brilliant hotel

could do with elevators at the pool side area up to the rooms as there are a lot of older people who struggle up the stairs and more toilets especially near beach its a long walk to the dining room washroom

Best Resort Ever

The Rui Palace Mexico is an excellent resort. The beach is beautiful with loads of chairs. A little seaweed once in awhile but there were large areas where water was clear. The waiter brings a tray of drinks while you are lounging on the beach with alcoholic and non-alcoholic choices. The food is terrific. Tons of selection. Love that the breakfast is open til 11 am. The a la cartes are great, no reservations required. The entertainment is very good. We loved the layout of the hotel.  [... read more] Areas are broken up into smaller rooms so it's not crazy noisy with a lot of people in one area. Service is great and place is spotless. They are always cleaning something. Staff are very friendly and helpful. Rooms are spacious - beds are very comfortable. Staff come in 2-3 times a day to make up beds, load the fridge and coffee stations, turn down the bed in the evening. It was great to be able to tour the other Riu's. Playa del Carmen is walkable and it was fun to explore 5th. Ave. Always felt safe. Security at hotel was great as well. We look forward to returning next year.

Amazing resprtI

I visited that hotel over 6 times before, this time everithing was great the same as all previous vacations there. The place oz beautiful, fopd is great, service is perfect. I love the place, will be coming back for sure

Great place

It is great place to go for vacation, all 5 stars. I would like to thank to everyone who is working at this hotel, we had amazing experience staying there. It was our second time at this resort. It was our trip to celebrate my husband 60th birthday and I have emailed to resort informing and asking to prepare some surprise. Everything was done perfect. Also, I have checked out and left my jacket at room, they were not able to find it but next day they emailed to my advising that my jacket is foun [... read more]d so our friend who still was in the resort picked it up.

Amazing service!

Very good quality hotel, nice pools and gorgeous beach! Service is amazing. Did a lot of resorts in the past but this was the best service I ever experienced. You can find all the food you can imagine at the buffet. The a la carte restaurants are nice but nothing special.

Our RIU Palace Mexico review

To start, we always stay at RIU's, in different countries. This stay at RIU Palace Mexico we booked the Superior Junior Suites and was worth the bit of extra money for the great view. The room was so clean and spacious. These rooms are like an open concept where you can view the bathroom from the bed which isn't ideal for privacy but our particular room had a curtain divider (which you can tell had been later added). That was nice. Time from airport to resort: From the time the plane land [... read more]ed, collected luggage/customs, waited for the bus/van and arrived at the resort was 2.5 hours. The drive from the airport to the resort is a little over an hour. tip: Make sure you take a washroom break at the airport before you go outside to wait for the bus/van. Things we liked: bottled/can beer and pop in all the restaurants and bars. The grounds were spotless, staff friendly, our room was very clean, bed comfortable, balcony was a great place to relax and with a nice view. Food was plentiful and many choices even for a non-meat eater like myself. We were up and out by 6:30am to get beach chairs saved if we wanted a particular spot. The staff everywhere at this resort were wonderful! The beach was clean other than the seaweed days. The red flag was up the whole week so very large waves. We walked to a wee small market outside one day which is 5 minutes from the resort, the normal souviner stuff. Things that we were not so happy about. The nighttime entertainment was just "ok", nothing great but it passed the time. There was a piano player in the lobby most nights but he was way too loud and same old music each night. The resort bathrooms were awful, not always clean and well they stunk as it's quite humid maybe leaving the doors opened would help. There is only one bathroom for all people at the beach and the pools so there is always a lineup. The pools were just ok so spent our time at the beach instead. We attended the Neon party one night at the RIU Tequila (across the street) but there were so many people there we couldn't get into the theatre. Would we return to the RIU Palace Mexico again? Probably not, but nothing against the resort we just like trying different RIU's in different countries.

Wonderful Resort!

This was our first time at this resort. My husband and I will definitely go back again . The staff was amazing, the food was delicious , and the accommodations were comfortable. Furthermore, they keep the hotel super clean at all times. Easy access to the beach. We always were able to find a beach long chair , no matter the time of day. A few things that could be improved was the size of the toilet in our room. We had a Jr Suite, which was very spacious. However the separate toilet a [... read more]rea was very small. Also, the ladies bathroom that was at ground level next to the Mexican Restaurant was often not very clean, compared to everywhere else in the hotel. We did not use the pool, because it was extremely hot . Not refreshing at all. We preferred just going to the ocean. Having said that, everything else was great. We enjoyed the night entertainment, the staff was very friendly and accommodating. Great resort!

Fantastic Resort

The hotel was beautiful. The staff, grounds, service, meals, presentation, cleanliness & room was amazing. I was very happy & impressed with everything. I even made some nice acquaintances at the hotel. I wasn't once disappointed in anything. This was my first trip in many years & it was so worth it.

Only 3 stars resort

This resort is not like 5 years ago, this was our second stay there. Quality is way down, very noisy resort, not family friendly regarding the noise at night, no kids activities and the way some groups of people behave even if there are children around. Food is ok, not good selection of alcohol drinks, the resort is clean, so bottom line, this is not a 4.5 stars resort, maybe 3.5 stars.

Riu place Mexico

The grounds were extremely well kept...The washrooms were always clean. The staff was very friendly. As a senior travelling alone i always felt safe. I love RIU for that reason Wish you had special rates for seniors wanting to travel alone. I might be able to come more often

Our resort of choice in Mexico.

Great staff at all levels. A very impressive and clean facility.. Guests rooms are more than adequate. Beautiful sand and sea, pools and bars. Food at main buffet and pool side buffet.more than satisfactory.

Very nice resort!!!

Very beautiful hotel located in the gated community, super safe for evening walks. The lobby gave us that retro vibe. The whole hotel is filled with inspirational art pieces. The atmosphere is very welcoming and warm from all the hotel’s stuff starting from reception desk and ending with waitresses, maids and gardeners. This was the first time when we didn’t feel harassed for tips and people actually did their job. Didn’t spend time by the pool at all as for us the beach was more imp [... read more]ortant. The beach was very clean and specious. No matter at what time you come there are always plenty of reclining loungers available. Food was very fresh and always new dishes. Very big variety, we haven't had a chance to try out everything. We were emptying our plates every time, the food was very tasty and not overcooked. From day one, never had a problem with an upset stomach. We really enjoyed our stay inn and we will be definitely coming back.

Riu palace mecico

Hi Kevin its Mike and Laura to tell you sbout trip to the Riu Palace in Mexico. To start the experience was great the staff very friendly ther we're always cleaning somewhere on the resort which was great the food was outstanding always had a variety at the three meal sittings never wemt hungry we would consider this resort again. There was a little rain the odd time but didn't last long just a few minutes thanks for helping us out with our travel plans hope to do business with you again.

Amazing resort

Our 6th stay at the Riu Palace Mexico was excellent. We love this resort: it is clean and well maintained, beach is beautiful, food is very good with plenty of selections and service is excellent (even better than before Covid). Special thanks to Louis who took good care of us made our evenings so enjoyable. Thank you for wonderful holiday! April 2023

Great resort

It was all great, except for the endless seaweed, nothing that can be done about it. My earrings went missing, they just left a note to remind me to put valuables in the safe, but stole the gold earrings.

Excelent resort in every category. Definitely a quality step above the nieghbouring Tequela and Yuchatan Playacar RIU resorts

Our room location was adjacent the Yuchatan resort, which was noisy at night. Great front desk people, very helpful and dedicated with any request. Buffet workers, cooking staff, and outfront greeters were very human and personable, hand selected, you can't train people to act and honour guests as they do with humility and grace. Cleaning staff were polite and thorough. Our chose of vacation resorts, wherever, will always be RIU resorts. This is our 3rd RIU resort visit.

They take covid seriously

Beautiful hotel, well maintained rooms and grounds kept clean. Lots of covid precautions in place with sanitary gel at entry to hotel and restaurants and masks mandatory except when swimming, drinking or eating. temp checks also done before entering restaurants. You feel confident they are taking necessary steps to ensure safety of guests. Front desk was very helpful in arranging PCR test for return to Canada. Test conducted in your room and results come via email next day.

Beautiful Resort

The hotel was lovely but when we arrived there was three adults sharing a room and we were given a king size bed. As it was late we waited until the next morning went to the front desk to ask for a different room. They gave us a room with a pull out couch that was just a foam mattress that would have been suitable for a child. We asked if they could bring in another bed in to the room. They said no but put a small pull out mattress on top of the sofa where I slept for the next 10 nights. We ne [... read more]ver received a discount for the third person in the room ( I have in other hotels before) and feel this wasn’t a proper way to treat the situation. The hotel staff at the restaurants, bars, ect where great and overall would have been a perfect vacation had they just given us another bed. Thank you.

AMAZING VACATION!

The trip to Riu Palace Mexico was amazing. We checked out all the Riu resorts and were extremely happy with our decision! Staff was INCREDIBLE especially Mendez (server breakfast and lunch buffet) and Francisco from (lunch buffet & Mexican restaurant). The entertainment team was AMAZING! (Joe, Waleska, Andrea, the assistant manager and EVERYONE ELSE whom I forgot the names of) They were extremely fun, welcoming and always made sure you were enjoying yourself and felt welcome. All the staff were  [... read more]kind, ready to help and incredible. I cannot wait to go back. Thank you to everyone at Riu Palace Mexico for making my trip amazing & thank you to Natausha from Trip Central for always being able to help out with questions and advice.

Nice Resort

The grounds were well kept, the rooms were adequate, the dining was good. The Staff from bar service, room service, cleaning service, the towel service, the Gardeners and entertainment was Excellent. Always there to help, Always Happy. Just Amazing People ☀️🏝