Amazing Hotel

The Melia Habana has a great pool, beautiful lobby bar, great restaurants and an amazing cigar store. There is an excellent Café which serves delicious ice cream, offering a variety of flavours. If you wish to eat out, the Concierge will give recommendations, book the reservations and arrange for taxi service. There is a bus providing free transportation to Old Havana several times a day. Comfortable beds, great service and friendly staff. I recommend this hotel when staying in Havana. .

Fabulous hotel & located on the water

Very elegant hotel, superbly maintained, with a great pool, fitness centre, bar, restaurant and cigar store. The staff were very enthusiastic and gifted in serving our needs such as making reservations at restaurants in Havana and arranging excursions.

A SAD SITUATION WHERE A TRAVEL REPRESENTATIVE DID NOT FOLLOW THROUGH

On September 17 of this year I booked and paid for our trip to Cuba, $2,990.00 to SUNWING VACATIONS. The agent was Shaukath Fattah. He explained about refunds if there were unforeseen problems, and I signified my interest in the $50 per ticket total refund, but, I told him I had to move $100 into the bank account that paid for the tickets and that that would take a day. I asked that he call me the next day and confirm. He did not call. As the business day was closing I called his number and [... read more] extension and on his voicemail confirmed my interest in the insurance for cancellation. I asked that he call me back in that message. He did not call. A week before travel I called him again as I had just learned from Passport Canada that my passport was being delayed for renewal and I would not be able to take the flight and I asked what my options were on the return of my monies for the trip. Again, with no courtesy of a phone call he did not respond. Then on Friday, October 12 he sent this email. SUNWING #103239023 Shaukath Fattah Oct 12, 2018, 10:15 PM to JOHNROBERTROWLANDS@GMAIL.COM, Customer Hello John. Thank you for contacting us regarding your passport situation. We're sorry to hear that the passport office is unwilling to expedite and assist you in obtaining your travel docs prior to your departure on Monday Oct 15. As I indicated to you, you did not add the worry free cancelation to the Sunwing file at time of booking. Yo advised me that you said to "go ahead and add it". Our calls are recorded for quality assurance. The Customer service team has listened to the calls between us regarding this transaction and unfortunately there is no instructions by you to me to add the worry free cancelation insurance. We did discuss it but you never confirmed to purchase it. I spoke to Sunwing and this file is 100% penalty at this time. Unfortunately, I am unable to do anything to further assist. Please feel free to contact our Customer service team should you have any other questions or concerns. They can be reached via email customerservice@gmail.com Thank you SF I am very upset with this situation. The last time I used Trip Central, Jessie Newbigging did the booking, and the travel and vacation trip went perfectly and I wrote about it in an Ottawa Magazine called BOUNDER and mentioned her as the agent responsible for such a fine time and recommended to the 60.000 readership that if they were looking for a Cuban vacation, she was the agent to call. I noted too that the last three times I called Mr. Fattah that his voicemail indicated that the day was October 2nd and he was not available, indicating a point of confusion when one leaves him a message. I have no trouble recommending the hotel and all it's facilities as I have stayed their previous to this non-experience. I will ultimately return to Cuba soon as there are times and places I have enjoyed there in the past. Sadly uncomfortable, John Rowlands

Resort was lovely. However travel arrangements were a disaster

The experience of travelling with Sunwing was miserable. The flight left about 40 minutes late but that was the beginning of the disaster.. We arrived at 7.00 pm approximately and then our troubles began. I was told by many persons at Sunwing that the travel to my hotel was 1.5 hours. It took in excess of 5 hours to arrive at the Hotel. Bus driver who spoke no English and we were lost. He tried to go under a bridge and the hit the roof of the bus,\We had to turn the bus around on a single lane [... read more] road which required a 15 point turn. It was difficult to understand that I was gong to a 5 star hotel but was obliged to visit many 2 or 3 star places .I had arranged this holiday for my Senior business partner. I have lost that authority to be given that responsibility again. On our planned return on Saturday , Sunwing official informed me that due to some event, we had to be picked up at 4.30 am to catch a flight for 11.00am. In frustration I took a cab for $200.00. Unlike what I was told by Sunwing about an event, the taxi arrived in .1.5 to 2.0 hours. No traffic issues. As a result I was obliged to wait for 5 hours for my flight. Had I been informed correctly. I would have planned alternative transportation or planned to stay an additional day in Havana since my first day was a total travel day. In fact my next trip to Havana would be planned to fly into and out of Havana.. The amount of money I spent was a waste of time since I was angry for two days and I could not wait to get back home. On the return flight, I was offered a $50.00 coupon for completing a questionnaire, I intended to send this response and expect my compensation would be more attractive should I chose to travel with Sunwing again. Regards and thanks in advance John Henson..

Clean, quiet hotel

Well equipped quiet rooms. Beautiful grounds overlook the ocean. Good choice of restaurants in the hotel. Currency exchange at the check in counter. Clean pool and area. In a business area so lack of restaurants and shops.

Great hotel!

The pool is the best in all Havana. Great food. Clean room. Nice entertainment. Far from the city but there is the free shuttle to Old Havana several times per day. In bar beer: $3, any cocktail: $6 in bar, pizza $10+.

Melia Havana

The room was very clean. Unlike most hotels, the bathroom was very spacious. We loved the daily shuttle service into Old Havana. The pool area was amazing. The staff was courteous and helpful. We would definitely go back to this hotel. We could find convenient food markets and inexpensive places to eat within walking distance of the hotel.

Fully lives up to 5* rating

Very clean and new. Friendly, courteous staff. Inhouse meals a little pricey. Beautiful pool. In a nice safe neighbourhood. No beach but the sound of the waves crashing on the rocks was very relaxing.