Great family resort

This is a great family hotel for many reasons such as the kids club, low sea water (literally about feet knee deep), large pool with kids fountain area and lots of space to roam and sit. The food was really good with lots of options for meat and veggie lovers. And the bonus its just mins or less from the airport. The gym has new equipment. You can get Wi-Fi on most of the grounds. Be advised the hotel is under some renovations but that did not not interfere with the vacation (for now). Also the [... read more]y do have a vacation membership presentation onsite, and the entertain could be improved. There are lots of places to sit, but if your looking for common tv area that too is hit and miss. We only went to the buffet and not the restaurants to I can't comment on that part, but ALL the staff were exceptional!! We would definitely go back, love to see it when its fully renovated. We do suggest that they should have a more welcoming price for expatriates or locals (e.g. day packages that expires 2 am??? why would you want a guest to leave at that time!) and travel membership that you can commit to after you leave (who wants to be on vacation and commit to $15K-20K future travel on the spot). Overall the hotel is worth a visit, its very friendly, clean, convenient and slower paced.

Amazing food!

The food was unbelievable. It exceeded our expectations! We arrived in the morning and did not get into our room until 5:30pm, which was very inconvenient. When we did get in our room, our keys did not work for 2 days. Every time we needed to get into our room, we had to wait for staff to let us in. The first night this took them 45 minutes at the end of the day when we were exhausted. Eventually in the afternoon on night 2 they replaced the entire lock. It took us going to customer service se [... read more]veral times for this to happen. For this experience alone, I would not recommend the resort. The staff did not make this a priority at all. In general we found the staff to be rude/unfriendly, which was surprising. We had never experienced that at a resort before. This was our first time in Jamaica, we were there as a group of 4. The water was great, the pool was nice, the food was amazing. However the staff and room situation was really disappointing.

Nice resort

I didn’t like on how the supervisor sneaked in the room while my wife was in the bathroom, we both felt awkward about this supervisor walking in the room,other than that the staff were very friendly and polite, Denise was very friendly and kept our room clean

Peaceful and relaxing

This is our third visit to this resort,previous to the new name and new owners, this resort was the holiday inn. Although it is tired and needs renovation, it’s in the process now and we hope to return to see the upgrades next year. The main reasons for returning is the Staff,so friendly, the food, always tasty and plentiful, it’s quiet and always loungers on the beach. The jerk chicken shack was a daily lunch visit, the best jerk we had in Jamaica and the two,ladies were amazing, they worked  [... read more]hard to ensure everyone had lots to eat and drink. The gardeners did a great job, grounds very neat and tidy. The beach was raked every morning. The a la cartes were very good and you could always get a reservation for dinner. The buffet was very good as well. The ladies at the front desk were wonderful and check in was a breeze. This is not a high end resort, but was clean, well kept and comfortable. We felt safe and our items could be left on the beach without a worry. I would recommend the Catalonia to everyone, couples, singles and families. There was good security and no vendors bothering you on the beach Or in the resort. The swimming area needs to be addressed, too shallow. Hoping the new owners keep with the Jamaican feel and don’t overprice next year.

Average resort. No major complaints

Pros: staff are generally friendly. Snorkelling is right at your feet. Jerk hut. The Italian restaurant. Island beach. Cons: No bar on the island beach. They can’t spare any bottles of water. Staff ask for food. Rooms aren’t great (but clean!)

Amazing resort

The hotel and grounds were clean and beautiful,the buffet was not good this time, they had a lot of stews there were spicy and not beef was served but always found something to eat. We found that there was a shortage of cups, plates, and cutlery. The staff was great and very accommodating

Disappointing

Both my wife and myself had recently been at the holiday inn Montego Bay and if I have to be completely honest we were both very dissapointed. Our room attendant was very little attentive to our room as far as bathroom towels etc and never once replenished our coffee filters in our room and we had “ONE” coffee cup to share. The first night in our room we turned on the TV and couldn’t get a signal so we did speak to the front desk and was advised cable down for the night. This was pretty much the [... read more] norm for the entire 7 days we were there. We spend above and beyond for an Oceanfront room and was definitely not worth the money. On a positive note most of the staff was very friendly and the food was ok. We have been at this resort a few years back and was 100% better then. I really don’t like writing negative reviews but have to be honest.

Trip central, air transat and holiday inn ALL disappointing!

Looks beautiful in pics but definitely a 3*. Pro's= close to airport, pretty grounds Cons= buffet was crap, outdated and not much swimmable beach Trip central gave me the wrong booking # You can't use the resort app to check in if you've booked via third party... Took 20 phone calls for them to tell me that Air transat return flight was shut compared to flight going over . A 1st using trip central, air grandad and going to this resort.. Overall all disappointing

Great place

The hotel was ok, a little older but clean and well maintained. The rooms were very clean, no complaints. The food was delicious. The jerk shack had some awesome jerk chicken, there was a bbq area for burgers, fries, fish and grilled cheese, no disappointment here. You don’t do hungry, there is nacho and ice cream hut. The only thing is the beach, there is a lot of seaweed in the water, not good for swimming or long walks on the beach. Drinks were ok, would be nice to have more fancy drink [... read more]s.

Great stay

Resort is clean, good food, and great staff. It’s older and a bit tired, however the location and staff make it a go too. This is our second stay and we plan to go back. The Ali cartes were very good and would recommend the Italian as our favourite.

Amazing Beach

The beach here was amazing, there is a small island that you can walk to. If you like snorkeling there is lots to see. Food options are ok, wish there were ‘clean’ options. Jerk hut was great!!’ All in all a good spot!

It was average

The hotel was pretty and the people were nice. The room was not the best the fridge wasn’t stocked with drinks or water. The food was terrible at the buffet and not a lot of variety. It was usually the same thing. There was no options for people who didn’t eat pork to have a substitute. You couldn’t smoke anywhere in the resort except the only place where smoking was allowed by the lobby. It was a resort for usually older people and not many young couples. The entertainment was okay but there co [... read more]uld have been a place where you can dance and have music. The restaurants were limited only 3 one you had to pay for. The service was okay but my room wasn’t cleaned until late in the evening when I was tired and wanted to be in my room.

Not going back

Checked into the hotel and politely asked if we could be down towards the adult section and on the 3rd or 4th floor. The front desk they had no availability but for me to go back the next day and they would give me another room. We check into our room and the toilet does not flush. They sent someone in to fix it. Next morning, tried to make coffee, the coffee machine does not work. Went down for breakfast and checked into the front desk to see about our room, they said all room changes must come [... read more] from guest services. So i went over and asked about the room and they said.....wait for it...all room changes must come from the front desk!! Went back to the front desk and after getting no where with them, i went back to guest services and asked if they could fix or replace the coffee machine. They said they would send someone up. I also asked if we could get a mini fridge in our room, and although they are not in every room, they would try. This was about 8:00 am. Went back to guest services just before 6:00 pm, again i asked about the coffee machine, they called maintenance and were told someone replaced it at 4:00 pm. I told them that wasn't possible because i was in the room then and the coffee machine is still not working. Again, they said they would send someone up. Went for dinner, and around 9:00 pm, maintenance comes and said they can not replace it that night because where they get the coffee machines, well that was closed!!! I said i reported this at 8:00 am in the morning. So the maintenance guy went into the next room which was getting renovated and gave us a coffee machine. Next morning i go for breakfast and someone at guest services stopped me and said they were trying to get a hold of me all day yesterday, and i promptly answered, there was no messages on my phone. They said they have upgraded our room to a suite and it was ready for me yesterday!! So i didn't argue, we went upstairs packed our stuff and went to the new room. We no sooner unpack and tried to get to our balcony and of course....the door does not open!!! Unbelievable!! Food was worse than it has ever been, and cold!! Wait around for them to clean off tables and get coffee, takes forever.....unless Sharika was there!! She was so good!! Decided to fly sunwing instead of westjet this year, the day we leave, they pick us up at 11:35 making 3 stops on the way to the airport, we get to the airport and since we are already checked in and had our boarding pass, i asked the sunwing guy on the floor where the bag drop off was. He promptly told me there was none and i had to get in line with everyone else. Well there hundreds of people in that line. We get in line, it wasn't moving very quickly, so it is now 1:30 and we were still over an hour away from it being our turn. I told the guy our boarding was at 2:15 and he informed me we had lots of time!!! So we finally get to the check in person at 2:45 pm. They told us to run past security to the gate down a hall. Well i didn't see that hall so i asked the security person and he said NO, we MUST go through security!! They brought us to the front of the line, finally went to security and boarded our plane at 2:59 pm. All i can say is WOWWWW

Welcome home motto!!

This was my second time at this resort and I really like the smaller set up of the grounds, the people, and the availability of being able to snorkel everyday and eat ice cream! However that is not to say this hotel does not need some TLC, our room a deluxe ocean view room was musty smelling, and no ventilation at all in the bathroom to clear steam or smell, we were on a two week stay, not sure how 4 people would of managed we were only 2. We did not go to watch TV but again being their two [... read more] weeks we were not out every evening but maybe 2 or 3 channels that's it. Not one hanger in a huge closet with no way too put anything in. Most of the staff is wonderful but Customer Service staff does not seem happy, several times we needed to speak to them and yes they provided what was asked but with very little enthusiasm. The food in this hotel and the ala carts is very very good ?..the Jerk hut and ice cream stand also very good. Grounds are very well taken care of and the hot tubs worked!! We will go back, and hopefully some upgrades are made. ?

Jamaica, what a country

First time in Jamaica. Compared to other countries hotel was clean enough. Food 9/10 Beach 7/10 Entertainment 6.7/10 Christmas party celebrations could have been more extravagant. Hotel staff also were not too friendly but got better later on. No volleyball, huge disappointment along with beach being just okay.

Third time to this resort!

We love this resort. 10 min from the airport. 15 minutes from hip strip. 5 minutes walk to scotchies famous jerk chicken. I'm surprised to read bad reviews about this place! We both think that the food is really good! There is something for everyone. It's the perfect spot for families. We both want to come back.

HOLIDAY INC RESORT

I just came back from vacation in Jamaica on August 11, 2023, Resort HOLIDAY INC RESORT. Staying at this resort was very horrible, I never advise my worse enemies to go there for vacation. The Pool was okay, the beach Bar and Jerk Bar. If you need a bottle of water they never have one to give you, You have to use the drink machine for water if you need it. They don't provide you with a mini fridge in your room, The House cleaner never has enough towels to give in your room. Twice I had to  [... read more]call guest service for towels. One night my A/C shut down in the middle of the night. The food was okay, I would not recommend this resort for anyone to go to. You better off little more money and go to a decent Resort. Maureen

HOILDAY INC RESORT

I just came back from my Vacation in Jamaica Holiday INC RESORT. The resort is not worth going to, the food was okay. the Pool was amazing Beach, and the Jerk Bar was good. The services for our room were horrible NO Mine Fridge, there is no clock in the room to see the time. When house cleaners clean your room never leave towels she says would that the towels are finished, and I have to call guest service for towels. On my first day at the resort, the shower was work in my room. The  [... read more]House cleaner doesn't change your bedding on your bed so you have to use the bed sheet for 7 days staying at the resort. I wouldn't recommend this Resort to anyone. You better off paying a little more money and staying at a decent Resort. August 11, 2023

Poor Resort!!

This resort is very poorly run! Food options at the buffet are bad, the staff as a whole are not friendly and seem like they being bothered when asking for anything. Check in is very slow. They didn’t offer drinks that other resorts on the island offer. The grounds are kept clean. The pool is big, the beach is nice. The entertainment was good. When someone from my party asked the lifeguard for some ointment for a sunburn, she was told that there is no first aid kit. The only helpful and friend [... read more]ly employee was Rochelle at the front desk. She went above and beyond to help me to get a day pass for a friend who lives on the island. The rooms are very dated. The balcony door is very hard to open/close. 1 of the elevators is very slow and the door seems to have a hard time opening at times will only open about an inch. Will not be staying at this resort again, my family travels to the island for our yearly vacation.

Nice resort

Beautiful beach!!!!! Food was an 8/10 I really enjoyed the Jamaican al la carte restaurant. Jerk bar was lit!!! Service was ok, long wait time in line for check in. By time I got my room I was exhausted from standing in the heat for so long. Hot water in my room didn’t work all the time, had to shower in lukewarm water. In my opinion, entertainment wasn’t the best. But this was a more relaxation trip than for entertainment.