Repeat resort for so many reasons and for you to discover!

Well I can certainly understand why this resort was named Paradisus. It is indeed a tropical paradise! The grounds are beautifully landscaped, showcasing nature at it's best! When you arrive at the front of the resort on the Royal Service side, you will be in awe of the spectacular view of the ocean amidst the lush vegetation and coral rock. The walking paths very pleasant to wander on. You could stroll through the Botanical Garden or take a guided walk accross the bridge to visit an ecological [... read more] reserve.The staff on both sides, Royal service and standard service were very friendly, professionnal and accommodating. We thoroughly enjoyed all À la carte restaurents. The food was delicious and masterly presented! We never had any food shortages at the buffet on the standard side. There were however no bananas and pineapple when we were there due to Hurricane Melissa that destroyed many plantations. However, plenty of fresh papaya, guava, watermelon, sweet potato, pumpkin and different fresh juice such as mango and many, many fresh pastries and ice cream for you to enjoy! There were however a few minor hiccups. The check in was a litttle confusing. Upon arrival from the airport, we waited for 30 minutes in the main lobby before speaking with the frontdesk and there was only a handful of us getting off the bus. After 15 minutes of speaking with the front clerk, she told us that we would get a shuttle to the royal service side. We waited another 10-15 minutes for our shuttle and upon arrival to the Royal side, waited a little longer. By that time, we were famished and tired. I don't know why, we were not asked as soon as we got off the bus, what service we had reserved and then go from there? The service provided after that was exceptional! The rooms on the Royal service side were very spacious. We were in the last building 9400. This building is just across from the path that leads to the private Royal Service Beach. If you want to get your 10 000 daily steps in, this is the building to be in. It is a little further away from the lobby, however there is a shuttle that you can request from your butler at any time to pick you up and drive you to your desired location. The outside shower was quite pleasant and it had a strong flow. However, when there was a downpour, we had to be mindful of the leaking bathroom window; for the bathroom floor would flood and it could get slippery especially during those nightly bathroom visits. The entertainment was top notch! We saw and heard opera singers, other talented singers, musicians and magic acts. The beach club staff was amazing, always wanting you to try something new: darts, learning spanish, dancing, history, tours around the resort, yoga, pickle ball, tennis.... We love visiting Cuba for the people, their culture and the beaches! We have met many return visitors at this resort and I can honestly say that I understand why!

Amazing hotel.

beautiful grounds garden but the bartenders very arrogant they always expect tips without doing a good job they make you they make you wait to attend you they talking to each other laughing and they ask you after 5 to 10 minutes seems like they`re doing you a favor and the food just warm never hot the worse worst experience ever had in Cuba and i was in royal service that is not worth the money was a bartender in the morning shit never smile if you ask him for something that the bar do not had  [... read more]he replies go and see the manger been rude like he does not need are business he does not have the attitude to serve guests in this hotel and some waiters to .i been 7 times in Cuba, 5 times in Varadero 2 times in Cayo Coco this was my first time and last time in Holguin because of some employees don't deserve to work there. and thanks for nothing i had work hard for my money when i was young. let them work hard to. they are not in vacation ,but they are their to serve us not doing a favor to us as clients...

Lovely Resort, Incredible People

The resort was lovely, not too big or small. The grounds were lovely, especially the incredible sandy beach. What really made the trip special was the staff, Alex and Luis from the animation team, and Leo and Marise from the pool bar especially. Incredible effort was put into providing a variety of dishes with limited resources; many options are available, even for picky eaters.

Back in Paradise

After a countless number of visits to this wonderful resort, it once again did not disappoint. Everything from the lush well tended gardens to food presentation was above expectations. But it is the staff, who have become a second family, that push this resort above all others! Lina Cordovez, the Royal Service Manager, always does all in her power to make our stay perfect. We are always amazed when the Los Helechos team remembers what our favourite beverages are AND even my bell pepper allergy! [... read more] EACH and EVERY one of them go above and beyond! I will not name everyone for fear of missing someone. Yalienny and Marisely, with their beautiful smiles, are the best bartenders/baristas in Cuba. We came out purring after our couples massages which, even with the ongoing renovations, were professional and relaxing. Thanks to Yanis Brown for arranging our spa time. Each of the a la carte restaurants and buffet offer many delicious choices and unique experiences. While we are well aware of the everyday struggles of our Cuban friends, the smiles and service provided is a tribute to the dedication of the team at this resort. Do yourself and favour and go see for yourself!

Beautiful resort

The resort has a large number of small buildings rather than one huge hotel. With the pathways around the area there is an all round peaceful feeling. Nice beach with some coral at the end for snorkeing.

A Lovely Escape!

We had such a pleasant and relaxed time at Paradisus Rio d'Oro. The grounds are lovely, the rooms spacious and clean, the food tasty and plentiful. The staff work hard to keep all guests happy. The beach is beautiful white sand and it's so soothing to watch and listen to the waves. It's a great place to escape winter for a while. It's no wonder that I met so many people who have been going there year after year.

Paradisus rio de oro is paradise

This was our first time to this resort, 2nd time in Holguin area. Its a mature resort. Grounds are lush, beautifully taken care of. A La Carte restaurants dinners where delicious and service was excellent. Stayed on the Royal side section but checked out the main side also. Main beach and RS beaches where beautiful, snorkeling at both locations where awesome.

Fabulous Resort

I have stayed at this resort many times. They are amazing people and always go out of their way to help you with anything. The food is amazing at this resort. There are times when there are shortages such as butter and eggs but this is out of their control. The grounds keepers do a great job and the gardens are beautiful. The pool and pool bar are great and Leo and Maurice are great bartenders. As for the snack bar it’s great and they make wonderful pizzas. The bartenders there are always wi [... read more]lling to please. The beach restaurant and bar are great and overlooks the ocean. It’s beautiful for lunch. The spa is stunning and the employees there are wonderful. I have always had a great vacation at this resort . The maid service is great and always keep the rooms immaculate. All in All great resort. The management is very helpful with any questions you may have

Quiet Adults Only Resort

Grounds are very well kept with some interesting Art and Decorative features if you take the time to look. Rooms are spacious but do lack a bit of maintenance. Yes your choice of English speaking TV channels is limited, but I didn't spend my Vacation sitting in the room watching television or staring at the inside of our room. Food choices were adequate at the Main Buffett as we as the Pool and Beach Restaurants considering the shortages being experienced all over the Island. The Gourmet Restaur [... read more]ants were however disappointing possibly due to my choice of orders, Don't order Steak!, I could see the marks where the Jockey was beating on it before it landed on my plate..... Good thing Buffet was still open. Weight Loss was not a problem and my clothes continued to shrink. I would still rate this Resort above average for Cuba. Staff are extremely wonderful and if I had a Suitcase big enough, I would bring a few of them home. GOLDEN Rule of Travel #1 If you travel and expect things to be the same as they are at Home....... Stay Home! GOLDEN Rule #2 If all else fails..... Read Rule #1

Amazing resort

hotel was very clean and good food we stil like the horse an buggy we did we went whit him to un hicking trail . One ouwer hicking to the caves .that trip was perfect an on top hy made un meal for us .So al together we spent somewere 4 ouwers whit him ,wolking plus diner on the farm fore the cost off $50 dollars were he was happy whit. this was un wonderful day we will never forget

Great Time!

Overall great experience, you'll have a hard job finding a better resort in Cuba. Surprisingly good food, but fruit and vegetables were lacking the first couple days until an order arrived (still random shortages after that, no cola/no bacon). Royal service room was cleaned twice a day. No issues with towel/beach towels. Water in room everyday, beer and juice sometimes. Outside Shower was amazing, and lots of hot water. Main beach was better for swimming than Royal side, but Royal had better san [... read more]d with quiet atmosphere. Staff were mostly great, (and responded faster with $ in your hand). A lot of walking if you didn't want to wait for the shuttle which was unreliable at times. Infinity pool in royal side lobby has a stunning view. Recommend Royal side if you want a more relaxing vacation. Travelled solo and the single supplement was high ($500), which makes it overpriced but great value if travelling as a couple.

Very nice resort.

Holguin is quite lovely. Had not been to the area before. We stayed in Royal Service which was very quiet, peaceful, and private. If you are choosing Cuba then you are accepting that limitations exist with products, food availability, etc. Lovely staff, kind service, and first stop for drop off from the airport. Love the outdoor shower with our room.

Very good choice

Taking in account situation in Cuba in my opinion it is the best option. I can not talk about food inthe buffet since we never use it. We booked the Royal Service for 11 days and it was money well spent. All meals we ate in a la carr, including breakfast lunch and 5 different restaurants. No complains whatsoever. There was no butter only margarine and no Cola in the resort, sometimes they were out of certain alcohol brands but manageable. The resort is beautiful and well managed the staff  [... read more]is very friendly. Again for Cuba, very good choice. They have very high number of returning customers, warning mature customers and the Royal Service side is very quiet.

Good Resort

Hotel older but well kept very clean Lobby , buffet spacius clean good WIFI good food for Cuba lacking with drinks do no Tonic Water somethimes no Coke ..limited fruits and non alchoclic drinks.Nice Beach .

Ocean view Paradisus de Oro

The lobby area is attractive and is centre for restaurants, entertainment and bars. The Ocean view room is well situated for pool and beach and 5 minute walk to lobby etc The beach and pool areas were great. The room was spacious and well equipped but a little run down but bed and seating were fine. The grounds in that area were not groomed and no direct view of beach but most of grounds were nice. Food was ok, nothing spectacular but plentiful (except no bacon, limited fruit and no potatoes [... read more] so do not expect fries). Some professional musicians (flute, classical guitar, viola) were excellent and rest of entertainment average! Staff excellent and most spoke excellent English.

Beautiful Paradisus Rio de Oro - Royal Service

As always amazing and attentive. We were happy with food choices and extremely happy with service. Hotel is beautiful, rooms are clean and comfortable and we were not missing anything.Thank you so much Paradisus staff for making our vacation experience exceptional.

Nice resort

Nice resort, well maintained grounds, friendly staff. decent food, good service, big clean rooms. We have returned to this resort many times in the last fifteen years and hope to return again sometime in the future.

Beautiful and relaxing - solo trip

I had a wonderful experience at this resort. I highly recommend going if you’re looking to relax. The crowd seemed to be largely 40+ with a mix of couples and solo travellers. It was an hour bus ride from the airport. I was surprised to find that my room had been upgraded to the ‘Royal Service’ section. The Royal room was incredibly nice, large closet, spacious bathrooms and tub and the outdoor shower was the best I’ve ever seen. The Royal restaurant had great al a carte food options. The Royal  [... read more]pool and beach were definitely quieter and more relaxed but great if you want the privacy. The main pool was large and had music and activities everyday. The main beach had a good spot for snorkeling and a hut to request equipment or go sailing. The food at restaurants was presented beautifully on the plates. I wasn’t expecting anything much from the cuisine in cuba, but it tasted pretty good. I highly recommend the Japanese experience. The entertainment was great, the dancers were so fun to watch. The resort grounds were well kept and had some nice paths for going on a walk. There’s also a small horse ranch just over the bridge with a few animals. They offer horse rides through trails or on the beach. The animals looked rather skinny, but the riding experience was pleasant! The gym was decent with a small selection of equipment, and free weights. The spa unfortunately was under renovation. The staff were all very friendly and provided exceptional service.

Good Hotel

It depends what you book. You can book basic room, junior deluxe, deluxe and royal service. If I come again, I would book at least junior deluxe suite. We had A C broken and it took few hours to be fixed and then after fixing it , I had to call again for someone to come and clean up the mess. All my stuff in the bathroom by the sink was wet. The resort is quieter than others, and it is older (more than 20 years old) Our beach was small and rocky (good for snorkeling). You could go to the ne [... read more]xt resort beach and swim there. People complain about beach chairs, that there was not enough of them. Food and entertainment were great.

Good Value!

The first thing to remember is ... this is Cuba. Expectations should be managed accordingly. Exceeded expectations: The people. Absolutely marvelous. Friendly. Helpful. Smiling. Grateful. The live music. The band was incredible. Especially Claudia. Room size - HUGE. King bed, sitting area, big bathroom - spotlessly clean every day. Some of the food - pasta made-to-order, croissants, the Japanese Restaurant was THE BEST (show and food)! Met expectations: Food (in general). Decided lack of [... read more] fresh greens or fruit, but lots of variety with meat, rice, pasta and desserts. The Grounds - lovely in spite of some hurricane damage. The Pool - very nice, big, clean and warm. Beneath expectations: Problem solving was VERY slow. First day I was locked out of my room THREE times before they fixed it. A few days later I could not lock my room (and there was no deadbolt) and that also took far to long to correct. The light outside our rooms was out several times - very dark and very dangerous. No hot water (but just for a few hours and only once). Coffee - pretty horrible whether specialty of restaurant. Beach walk is a slog. Heavy sand, only about a mile in length and tons of work to walk it. Never enough beach loungers. Lots of bugs. All in all, this is a good resort for the money and I would highly recommend ... as long as you remember ... this is Cuba! Go for the sun and the people and the music!