Great experience!

This resort is clean and comfortable. The staff are all very friendly and helpful. The food and drinks are all very good. If you have a special occasion to celebrate be sure to tell them! They make those moments even more enjoyable.

Great family vacation

The hotel was great. Staff and food were excellent. Beware - most rooms are outdated and many guests complained that they smell like mold. Luckily we upgraded when we arrived and got a nice new modern room. I believe you would need to get a junior king suite or higher to stay on the modern side. I would recommend calling and booking directly with the hotel to confirm that you are getting a modern new room. Otherwise you’ll be disappointed.

Mediocre Experience

This was not my first time travelling to Jamaica and my experience during this trip was not up to par with my previous experiences, which were in fact are smaller scale resorts. First of all, our room was not available at time of check in, we were only offered 100 USD credit amongst the 3 members in our room, and the credit was only accessible for resort expenses (gift shop or spa etc). The best part of the resort is that the pool is large and beautiful, however it felt like the pool bar [... read more] was understaffed and the staff were overworked. The resort does not allow for personal music to played at any point, however you cant hear music much further away from the pool. Food was generic, I was hoping to have more access to Jamaican food, and the jerk hut is closed by 6 pm, so the options for late night food options were very limited. There is only one sports bar, where the food service was very slow. Sometimes had to wait over an hour for food.

We loved our stay!

My husband and I kust returned from a weeks vacation at the Ziva. This has been our favourite vacation to date. I can't say enough good things about the staff and by staff I mean EVERYONE. We were looking for a relaxing vacation with good food, beautiful grounds and entertaining shows in the evening. The Hotel Ziva exceeded our expectations. The food was incredible. We loved the all if the restaurants, from the delicious food to the atmosphere. I could go on and on about our stay. But I will w [... read more]rap it up by saying, we have decided to return next November and will be staying 10 days because 7 just wasn't long enough.

AMAZING RESORT!

We went to this resort on the recomendation of our travel agent, Saskia. This was beyond anything we were expecting. The hotel was spotless, the rooms were incredible, the service was 10 stars and the food was exceptional. The people there were out of this world. Anything, everything you wanted 24/7 they were there for you tips or no tips. Tips of course were preferred, but either way they were there to make your stay a most memorable one, and that it was.

Amazing experience from start to end

Exceptional customer service at the resort. Nothing to complain about.Had a great experience. Lots of activies for kids. Five star treatment from picking up to drop off.Great nightly entertainment for kids and adults.

Great resort & relaxing time

Thanks, Ash Faramarzi, from Tripcentral for your recommendation of Hyatt Resort, near Montego Bay. We booked this trip about 2 weeks before the departure date and there were not too many options available. Ash recommended us this resort, helped us with the booking immediately, and advised us on the necessary steps (including Covid) before departure. I was impressed with the services provided and now, after returning from Jamaica, I liked his recommendation. The resort was great and we enjoyed ou [... read more]r vacation.

Incredible Resort Experience!

This is a gorgeous resort with beautiful grounds, lovely pools, a beach protected by a rock barrier, and wonderful food. It is truly a special all-inclusive experience. Dietary needs are accommodated, the staff are all highly professional and kind, and the entertainment is also great.

Our 4th year at Hyatt Ziva! Best people, food, and hospitality.

Loved all of the services. Clean resort. Fun staff. Chillaxed uninterrupted. We’ve visited other resorts in Jamaica, and this is our favorite. If you’re undecided, book this one. You won’t be disappointed! Close to airport. 15 minute drive versus others that are up to 2 hours drive to and from airport.

Awesome resort

It was our second time there and we loved it even more. The food, the service, the gym was all top notch and the best is the cleanliness. The kids loved the night kids shows and can't wait to go back again.

Great resort

This resort is great for families and couples. Amazing grounds, with beautiful beach and pools. Tasty food at the restaurants and friendly staff. Would definitely recommend to anyone. Great evening entertainment for all ages.

Wonderful Return Visit to an Excellent resort

The Hyatt Ziva is a wonderful property - stunningly beautiful grounds, two large pools, a protected beach area which is great for children, great food and excellent customer service. The food in particular is exceptional for an all-inclusive. The food choices at the Buffet ("Choicez") are excellent and staff are always willing to accommodate any dietary preferences. This is a very well-run resort. We have returned to this property five times over the past five years, which should indicate [... read more] what we think of this resort. It is beautiful, and well worth the cost to stay there.

Best resort!

This was our 3rd vacation with Hyatt Ziva. The experience did not disappoint us. The resort and its staff have brought us back 3 times in the past 6 years, and we are returning next year. There was nothing ....absolutely nothing to critique. From the time we entered the resort to the time we left we witnessed customer service at its best. In conversation with many staff, they are very happy working at Ziva. It’s nice to hear the management team are supportive and acknowledge their stay. This  [... read more]is what retention is all about. Retention of staff will continue to provide quality service, and will retain return visitors like us. See you next February! Kevon, Anthony, and Rayon ROCKED!

Overall Amazing Experience

The hotel was great. We were greeted upon arrival with drinks and great service. Unfortunately a bit of a mix up with our room booking so we had two beds instead of one king bed. The next morning it was all sorted and we were moved to a new room. Food was wonderful. Amenities were updated and well kept. It was a luxury experience and would definitely go back.

Amazing resort beautiful grounds friendly staff excellent food five *room everything that you ever need creek balcony view top notch linens and towels I love the room spacious very clean.From arrival at the reception was very very friendly arm first impression was really good all the staff are wonderful I was very very pleased with my stay although it was short and sweet this time I hope I’ll be back for a longer visit in the future

The hotel is beautiful the grounds are luxurious beautiful view of the sea everything was beautiful breathtaking.The second day I did a tour off the hotel I worked out at the state of the art gym magnificent I did to spinning class the trainer was wonderful the next day I also did a power walk early in the morning and after I did my work out on my own really terrific equipments. This is the first vacation I did not want to come home I wish I’d stayed longer it was short and sweet I hope in th [... read more]e future I’ll stay much much longer at this hotel

Beautiful resort

The staff is fantastic and very accommadating, grounds are beautiful and there are lots of options for food which is amazing because you can have a different meal every night. They even put patties for us to go after dinner which we got from the Jamaican restaurant at zilara.

Exceptional Resort

The hotel is amazing. It’s very clean the rooms are nice with shower and bathtub. They promptly clean your room daily and folllow threw on any request. All the employees are happy and kind. This hotel has everything they give a new meaning to all inclusive. They have shows and lots of acitives. They have a kids club. The food is great and you don’t have to make reservations for a la carte resto. They have great wines and lots of choices for alcoholic or non drinks. I loved it here I will be  [... read more]returning for sure!! Jamaica ya mon!!!

Paradise!

Amazing resort! I have no negative feedback. We had great weather, we had the best vacation ever! Grounds were immaculate. Rooms were spacious and everything was very clean. Beds were very comfortable. Food was amazing! My 11 year old loved the buffet, Bitez and poolside food - he liked that eating didn't cut into his pool time! When not doing an excursion off the resort, we were at the pool having drinks, participating in trivia or dance classes. Evening entertainment was super as well.  [... read more]As wonderful as the resort is, the best thing about the Hyatt Ziva is the staff. Everyone from housekeeping, room service that delivered my morning coffee (and a fist bump!), the chef that made my morning omelettes, and the bartenders that gave me a different drink every time I said, "Surprise me!" They are amazing and our trip wouldn't have been the same without them! Special shout out to the entertainment crew who had us laughing all week - Antoneil, Omar, Rick, Crystal...so great! Can't wait to return :)

Awesome resort!

This was our second visit to Hyatt Ziva in 3 years. We are over the moon pleased with Hyatt Ziva, it’s services, staff, and above all, exemplary customer service! My husband and I would like to recognize a few staff members who consistently demonstrated what customer service is all about! We spent many meals served by a humble young man, in Choicez, by the name of Jovelle. To the Grindz coffee shop staff member Taneisha, who always remembered what I took in my coffee. She consistently thank [... read more]ed us for choosing their resort. We met some amazing guests and used every chance we had to promote this resort, assuring them we are coming back for a third visit in 2020. From the groundskeepers to housekeepers, they were genuinely happy to serve. We could all take away a lesson from a community in despair and challenging times. They left their struggles at home, and showed up each and every day with pride and a goal to make it the very best experience for us! Thank you to all staff at Hyatt Ziva❤️

Destination Wedding in Jamaica

This was a fantastic property in my opinion. We were in a junior suite. Rooms recently renovated and very nice. Beautiful bathrooms. Staff were all amazing! Was rare to find someone serving without a great big smile. The entertainment crew were the best I've ever encountered. We were a group of 20 and they spent quite a bit of time hanging out. Food was good, lots of selection. Only downfall here was inability to make reservations. We were a large group and wanted to eat together. [... read more] Wedding planning at this hotel is exceptional. I didn't worry about a thing. The beach area is very small. I'm a beach fan so I was a big disappointed when the flags were up a few days (no swimming allowed due to waves), but better safe than sorry. Our travel agent, kim Hartley, was wonderful to work with