Welcoming resort

The Hotel in itself has a very large and clean compound.Their staff is very welcoming and polite.The fact that we have access to several restaurants in nearby hotels was also very interesting and I was able to taste a large variety of food.Howether on teh negative note,i would say the that the beach was not attractive at all with the sea weeds.

Wonderful Resort

I would give this resort 5 stars. All the staff were professional, kind, and very helpful. The grounds were beautifully maintained, the walkways were kept clean, and I felt like I was in another world. The pools were great, but the beach not so much, but was expecting that. We had a swim-up room - best thing ever! Delicious Margaritas were offered where ever we went - our balcony, pool-side... The food was great, and there were so many choices of restaurants and snacks. All transportatio [... read more]n was handled well - very organized and on time. Just a great spot and I can't wait to go back.

Supreme Resort

This resort is stunning in every way, the grounds are so well kept and beautiful. Lots of Palm tree and flowering growth everywhere. The rooms are kept very clean along with the multipule pools. The service was fantastic at the bars, pool service and we had a swim up room that was imaculate and had drink service there also. The room service was available 24/7 and we used a few times for late snacks and also breakfast. This resort unfortanutly does not have a usable beach, so much seaweed, it wa [... read more]s unapprochable. Felt sorry for the workers trying to clean up seaweed as it was a never ending battle. We took a day tour to a beautiful beach Maroma, about 30 minutes away and went on a catamaran and tried snorkling for the first time. The swim out to the reef was very far and water was wavy, so I was not able to swim that far away in the wavy water, but practiced snorkling around the catamaran. Our room was also Ocean front so we could swim in our own pool and hear and see the sea while doing so. There are rides available from golf carts and never ever waited very long for a ride. There are many ala cart resteraunts, and the buffet on El Dorado Royale was smaller scale, but lots of delishious options, which were all so good.

Excellent Eldorado Stay

My spouse and I just enjoy a 2nd visit to the Eldorado Royale in March of 2026, we visited last year in 2025 at the same time. We had such a great experiences last year, we jumped at the opportunity to return. Highlights are the amazing pools, great services in all areas of the resort, mature and lush grounds, and fantastic food. The Royale has the best all-inclusive food that we have experienced (we travel once or twice a winter). We really enjoy the variety of the food options for all me [... read more]als - that there are 4 or 5 places to have breakfast and lunch, and then all the different a la quarters for evening. The bar staff are excellent and have top of line spirts available and definitely remember to visit the lobby/martini bar - best drinks. The resorts if very spread out, which we enjoy as it makes us walk a lot, but for other there is a constant stream of customized golf carts to deliver you where you need to go. The beach is limited unfortunately from past hurricanes, but there are spots to swim and sit on the beach in many locations. More inclusive options - Lomas Hospitality provide several activities / excursions at no cost - at day at Maroma Beach, where you can stay at the beach club with a fantastic beach and beach club with great food and drink or you can add a half day snorkelling excursion to this (rays, turtle, large variety of fish) as well as a lot of fun and drink on the trip. There is also activities such as bike rides and horses to explore. This is a great adults only resorts, not a party place, but a resorts to relax, enjoy the pools, the water, the food and great conversations with people from around the world.

Amazing Resort and Staff

We just returned from a seven-night stay at El Dorado Royale. We’ve been to Mexico many times, but this was our first visit to this resort. Wanting to try somewhere new—and having heard great things—we decided to give it a chance, and we’re so glad we did. I’m someone who loves quiet mornings with a book and a coffee, followed by more social afternoons, and this resort made that balance effortless. With so many pools to choose from, it was easy to find exactly the vibe we were looking for at [... read more] any given time. The true hidden gem for us was the Health Bar pool. We discovered it on our first day and, for a while, felt like we had our own private oasis. As the week went on, more guests found their way there, which only made it better—we got to know people, shared laughs, and made some wonderful new friends. A huge shout-out to Mavili, who served us lunch there every single day. She is absolutely amazing—attentive, kind, and genuinely helpful. She made us feel so welcome and truly elevated our experience. A real treasure. In the evenings, we often visited the martini bar, and the staff there were just as amazing. A huge shout-out to Joseline, who took incredible care of us and made sure all our needs were met. Her warmth and attention truly stood out and made our evenings even more enjoyable. Another special mention goes to Isareli, who checked on us daily at the Health Bar pool to ensure everything was perfect. That level of care and consistency did not go unnoticed and really speaks to the exceptional service at this resort. The food throughout the resort was excellent, the rooms were cleaned in a timely manner, and room service was great. The grounds were immaculate, and I loved being only a short twenty-minute ride from the airport. Before we even arrived, I messaged the resort to let them know it was our 35th anniversary. David Ortiz immediately responded, making sure we would be well taken care of—and we absolutely were. In celebration of our anniversary, we did the candlelight beachside dinner, which was absolutely spectacular—a truly unforgettable experience. Thank you David. I highly recommend this resort, and honestly, the staff alone would bring us back without hesitation.

Great resort

El Dorado Royale is a huge, beautiful resort. The food choices were excellent and we had a wonderful time. Everyone (the employees) was very nice and quick to fulfill any requests. .Would definitely return and recommend to friends and family.

Amazing resort!

We just returned from the El Dorado Royale and had an amazing time! My friends and I had an absolute blast. The resort is beautiful, the grounds are stunning, and the food was incredible-truly felt like fine dining every night. The only downside was the room service; we never received what we ordered, even after trying a few times. Other than that, everything else was fantastic and we loved our stay! We will be back!

Don't know what happened....

Don't know what happened but after years of glowing reviews and positive comments about service and food I have noticed a steady decline on the favourable comments from all review sites. Despite this my wife and I plus my daughter and her husband decided to try your resort. I love the fact that it is a mature resort and very lush but from the start signage is none existent. They dont't provide you with a particularly detailed resort map. Hours of operation for the various venues are not posted.  [... read more]Drinks are inconsistent ..even from the same bartender. We did have a number of resort employees who were marvelous and seemed sincere. We did have concierge service but once it was determined that we were not likely time share candidates this seemed to be an inconvenience. Food quality was absolutely hit and miss. When the best meal you have is from the hamburger and rib bar on the beach (and it was really, really good) you know you are going to have a problem. Resort is defiantly not designed for anyone who may have mobility challenges. It is absolutely insane that they have a wheelchair ramp at the resort entrance which is one or two stories above the resort grounds but you need to use steps to get down to the resort. My son in law quickly established contacts with the resort drivers was was a blessing as he made sure my wife and I seldom had to walk long distances to the various restaurants scattered around the resort. The one perk my wife and I have had is the ability to travel to many resorts over our 52 years of marriage. Sad to say that at one time (maybe 20 years ago) this would have been the benchmark resort. Sadly many resorts in many other countries are able to deliver far better experiences at lesser prices. Too bad. Rooms 3.0 Service3.0 Location3.0 Rooms average at best Nearby activities Did not leave the resort Safety not designed for anyone with mobility Issues. (ie safety handles in washroom ) Walkability: Way to spread out Food & drinks: Inconsistent Noteworthy details: Not the resort it might have once been. Many others out there at lesser price and higher quality. Seems to attract a lot of younger people who simply want to party all day and night long. A lot of vomit on stair ways and walk ways if you get up early in the morning. Used room service plates and cups left outside of rooms overnight constantly attracting local wildlife looking for a meal all night long!!!

Amazing Resort

All staff are very kind and the public area is well maintained. The hotel room was clean and nice, and the food was great. The pool was beautiful but sandy beach was just ok. It was inconvenient because the shuttle bus from the hotel to airport was delayed.

Great Resort

The grounds and rooms are beautiful. Everything is clean and well kept. The service right from the beginning to end. Axel at the front desk was so helpful and accommodating our needs. The breakfast buffet was wonderful and Victor was an excellent server. Could not have anyone better! The pools are wonderful with all the swim up bars. There are quieter pools and some with more action and fun. The food was really good. The staff helped us celebrate two special occasions by doing special things for [... read more] us. On Canada we received special chocolates. The only downfall was you could not use the ocean.

Great Property and Lots of Options

Hotel/Buildings and grounds were beautiful. Staff are very hard working and restaurant staff went above and beyond. This resort is massive and lots of options for restaurants and walking. If you want beach swimming this is not your resort, red flags are always up indicating it's too dangerous to swim. The beach area is very windy as well but nice. There are lots of balibeds and loungers and never a shortage. Staff are clearing the seaweed off the beach every day. There are several poo [... read more]ls but if you want a quiet spot you may not get it depending on the others around you. Although they say tipping is optional it is completely expected and sometime outright asked for. The high pressure sales of their club membership is a 2 hour session...they say it's 1.5 hours and will offer several benefits to get you to attend. They say they can only give their pitch once yet when we were in the lobby leaving we got the sales pitch another 3 times by the staff roaming the lobby...politely declining again and again and again. Each restaurant offers their recommended wine options for a high mark up cost but they always have house wine, which is included in your "all inclusive"

Great Week at Eldorado Royale Resort

My wife and I just had a great week at the Royale. The food was exceptional, some of the best food we have had at an all-inclusive resort. The Royale had many pools, so lots of options to find a great spot to find your day. The beach is rocky so ocean swimming is challenging, but we knew this well in advance. The rooms are a bit dated, but extremely functional - very clean, fridge well stocked, bed very comfortable, and AC worked very well. As this resort is a bit older, the vegetation is v [... read more]ery mature, so it is very lush and tropical. The staff are very hard working and generally the service is excellent (a few bumps). Overall, we have a fantastic week and we would definitely return.

Good trip

this was a very nice resort, not a great beach though you can't really go into the water in front of the resort because its too choppy and there is big cement barriers in the water, did a day trip twice to the sister resort Moroma beach and it was amazing, found out on our last day from our taxi driver that there is lots of other stuff to do at our resort such as horse rides, cenotes etc that no one at our resort even told us about, it was tough to get fresh towels daily and some days they didn' [... read more]t even clean our rooms. You must make dinner reservations the very first day you arrive or you will have trouble getting in for dinner as they don't have a daily buffet restaurant, we had a larger group so it was a bit of a struggle and a few of our reservations got messed up. overall we had a great time because of the people we went with but I would likely not return here

Will not go back

This resort is spread over three sections. It is very large and not what we are used to. The food was excellent which is one of the only things I would rate highly. Staff are very disorganized and at time double booking rooms. I suffered from bites of some sort and could not go near the beach. This is not a resort for swimming at the beach. The feeling is they are to large and cannot care for guests. There was also no greeting from the resort staff or travel rep on site. Our room overlo [... read more]oked the back of a restaurant for a swim up beach view room which cost more. Golf cart everywhere that you were constantly moving out of the way for.

Didn't live up to the hype

A really nice resort. Manicured landscapes, super attentive staff, mostly. Our concierge didn't help us out one bit. The restaurants require reservations made through an app. It is designed for parties of 2. We had 4 in our group and could never get in anywhere. Our concierge didn't care. The food was good, excellent presentation but most dishes lacked flavor. They cater to the masses but when a dish is described as spicy it should have something to taste. We couldn't find anywhere to get an e [... read more]arly morning coffee and pastry before 7am. The main breakfast buffet was very lacking. The bars were very inconsistent in their mixed drinks. A strawberry daiquiri should taste the same everywhere but only one bar made them well. The property is massive, a 15 minute walk to a few of the restaurants, the golf cart rides are inconsistent. Our room in the 4400 block was showing signs of aging. We continually had to call for towels, we never did get robes delivered. The pools were cold but clean, the beach wasn't the best by far. The upside is their "More Inclusive" additions, Maroma beach excursion with catamaran ride, snorkeling and BBQ is included along with trips to Cenote's, the private airport transfer is a nice touch for no charge. Overall there is better value for the money out there. An honest 4 star, not 5

Another great Holiday

I saw a hoilday on trip central website in Cancun area. I phoned Manuela as I always do to talk about our trip. The hotel wasn't available and Manuela says how about the El Dorado Royale. It's Foodie resort I said sure I trust you. The food was amazing (we loved the burger from Room service the most) Don't get me wrong the burgers were awesome at all the different restaurants. If I had one complaint it was really hard to get into the restaurants if you didn't have a reservation.. who  [... read more]knows what your doing and what time your going to be back. The rooms are very comfortable Mini bar was restocked every day. Jacuzzi was an added bonus. The grounds were immaculate and I even saw people racking the beach ALL THE STAFF greeted you with a smile every time they saw you. Go ahead and spoil yourself book a trip to the El Dorado Royale and get ready to be spoiled!!

3 stars at best. Don’t go.

Pros: food is great. Cons: you can’t get a reservation despite needing one and being ‘gourmet all inclusive’, major timeshare / up sell / monetizing all the time (not really all inclusive), VERY over priced for value, room is dated, beach is not awesome, pools are freezing. We are here as a couple and are hugely disappointed. This is a 3 star resort at best.

Nice resort.

Excellent resort to spend quiet and relaxing time walking through the coconut trees. Not good for people who are looking to swim on the ocean’s beach, only swimming option is the pools, where you have many pools to choose from. All dinings were good, my only comment is on the Fuentes restaurant, where the chef teaches you how to cook your diner dishes. My complaint is on the heavy smoke in the restaurant that makes me hard to breathe and my clothes smell the smoke for days after the diner. Thi [... read more]s definitely needs to be addressed by the resort.

Loved this resort! I almost cancelled.

Thankfully my travel agent encouraged me to try this resort! Beautiful grounds, hundreds of palm trees, restaurants were great! Favourite breakfast-Cocotal, lunch - the health bar if your into salads and sitting at the ocean. Dinners, there were a few favs - D’Italia villas. Nothing was crowded because the property is large enough that you can freely walk along the paths along the ocean. With 12 pools you will enjoy a daily swim - never a shortage of loungers. We had a great time every evenin [... read more]g - entertainment was a lot of fun, from live-shows to concert, bands. Something every night. I have been to a few 5 star resorts, this one is now one of the best. Staff is professional and personable. It was so relaxing, and everyone we spoke with was having the best experience as well, most people we met had been there before- some 10 years in a row. I think my husband & I will come here at least 2 weeks every winter.

Great Resort

The resort is great. The location is okay. Just a short distance to Play Del Carmen or Cancun if you need to go shopping. The resort is safe, very clean and well maintained. The staff are very friendly and ready to help when you need it. The room was spacious, clean and tidy. The room service is 24/7. We got a garden view and did not regret about. The drinks are good. The food could be a bit better, but this is very subjective. My wife got poisoned at an Asian restaurant as sushi is not sushi, b [... read more]ut something that shouldn't be never served/taken. The beach is small (open for swimming) but comfortable. The resort's territory is big enough if you like to walk. Entertainment every night.