Amazing

The hotel was nice clean and comfortable. The food was OK.. but the ice cream wad amazing. All the staff were very nice I have to say thank you so much to Yvonne the sunwing rep... she made everything so much nicer. The beach was out of this world beautiful

Beautiful Resort

We had a wonderful week at Sirenis. We stayed in a junior suite in the main building. Our room was clean and spacious for the three of us. The staff, were all amazing. From the front desk, bell boys, housekeeping, bar and wait staff! They all made sure we had a great time. The food was really good! We ate at the Italian a la carte twice, and was great both times. You have to be at the lobby for 9am to book your a la cartes. The weather was nice, however lots of wind kept us out of the ocean most [... read more] days, but the pools did the trick on those days. I will definitely be back!!

Terrific Suite!

We traveled from January 21-28, 2025 and it was our first time at the Sirenis tropical. The lobby was beautiful and the resort had two different sections of different pool styles for you to enjoy. À la carte restaurants were good, but not spectacular. Buffet always had lots of fresh fruit and cheese, real eggs and bacon every day! Our junior suite was on the fifth floor in the main building and the bed was the most comfortable stay we’ve ever had in Cuba so far. Would recommend this resort for a [... read more] mix of people traveling as a family or on a romantic getaway. Staff as usual, always so attentive and smiling! A solid four star resort in my opinion and I have traveled to Cuba nine times.

Will not go back!

Sirenis is a very rundown and broken resort. Please don’t recommend this place… When we got to the room we noticed the bedding was not clean. One of our friends toilet was broken and water ran through the room, from the flusher. They asked for another room and were told no as they were full.. this was not true. Very few people here. After the mechanic came 3x’s to fix it I fixed it with a towel so they could use it. Our tv was not working so the mechanic came the cord was ripped off the back [... read more]. He may have fixed it but he took the batteries so we will never know.. We had 2 cockroaches ? in our room… There was an entire bank of lights leading to our room out, never got fixed. This was a safety issue.. A large window was broken (not boarded up) with shards of glass for anyone to get cut on.. We will never go back to this resort…

Ok resort

Poor room service. Food service was good. Sunwing cayo rooms should invest more into their rooms. For example our shower drain wasn’t draining. TV not working. Phone never worked. Head board is falling apart. Curtains were half ripped, dragging on the floor. Very poor internet. Hallway switch light wasn’t working. Very dark in closets, couldn’t see anything. Had to use my flashlight on my phone to be able to see. We don’t usually complain about our vacations but this one was over the top.

Fantastic Getaway

This hotel was pretty great. We stayed in the Cayo Section and loved the location of the beach and only a few steps to the swim-up bar pool. The beach was spectacular, the food was delicious and plentiful. The rooms were decent, could be a little more well kept but good enough to lay our heads at the end of the night. We had a 8 year old and a 16 year old and both had a great time here. We are planning to return!

Avoid at all cost

Cuban owned hotel full of only Russian tourist, stAff is rude, never smiling, even when tipped... No bottled water in the room for 4 days, room cleaning is a joke, no clean towels for days, safety box not working.. Air conditioning was at best working like a fan and with 40 degrees everyday really not fun and actually very uncomfortable. Food was the worst I have ever seen in Cuba and I have Cuban family so I know what to expect.. Roaches all over the buffet and even in the food. Pools are neve [... read more]r cleaned nor is there water circulation.. The only good part is the beach... Please listen... Do not book at this hotel!!!

Amazing Resort!

It is our multiple trip to this resort over the last few years. Recently it was our second trip in this year (April 10th and May 29th we stayed for one week). The resort is very clean with very friendly and cooperative staff which happily helped us with some of our requests. Upon my request, as I am a professional musician I was granted the opportunity to have access to play the piano anytime that it was available at this resort. For this reason I would like to extend my gratitude to Mr. Ricardo [... read more] and Mr. Adriel. Entertainment always had lots of variety, as well as variety of food selection (our daughter is vegan and was quite satisfied with the food selection). Our room housekeeper named Lilian carried out her job well. The high speed Wifi was free for 3 hours and was always renewed (also for free) at the front desk with no problem. There’s a nice beach that was divided into two parts, one across from the main building and another one a few meters further, so there was more than enough room for everyone. There were lots of umbrellas next to the lounge chairs. There was a bungalow section with another swimming pool, beach bar, and Ranchon restaurant. We won’t hesitate to return back to this resort. The price was good: $745 CAD between May 29 to June 5. We strongly recommend this resort.

Good Times!!

This is my favourite hotel. I have stayed here many times before Covid and three times since. Of course things have changed over the years not just the name. The management of this hotel are visible, helpful and very professional. The return of full time staff is slim but they work with who they have to do their best. The rooms are clean, towels and linen are fresh daily. I’m not sure what has taken place with the air system but the a/c wasn’t great, could be that there is shortage of gase [... read more]s at this time or the compressor was down. Who knows!!The fan was working. Chlorine is another shortage right now but the pools were clean and warm for a swim. Bar staff are amazing at making drinks of many tastes with what was available. The food is plentiful in all categories, bread and buns are my favourite and yes there was butter every time.

Very nice older resort

First off I'd like to Thank Frank Reinaldo Yasel Avevoneg Jesus and Dayren and the staff for making our stay a really good 1. It's not a 5 star or even a 4 but the rooms and very nice and very clean thru-out All staff are very friendly and do their best to make your stay as nice as possible. Beach is very nice and with the 2 pools all with in walking distance makes this a easy resort to get around. Food is repetitive but there's always something to keep me full.

Paradise of Sirenis

I go to this resort for what it has to offer. This is my third time at this resort and will be returning in the near future. The resort itself is beautiful with an open concept to the sunlight and nightfall. The rooms are spacious with king size beds. Nice shower with hot running water. Food was plenty and edible to satisfactory. Somethings can be a hit and miss as hard times have impacted the beautiful country of Cuba. It's life of survival for these Cubans. Bring things like your own toilet pa [... read more]per as it is a high demand and yes it is not available sometimes and would help the shortage. The staff members are very respectful as they are very friendly and are ready to serve you with a smile and open arms. This resort is easy walking distance to the beachside ocean (bring bug spray for the sand fleas as well as mosquitoes for they love people), swim up pool bar and a pool with a side bar. The accommodations of this resort meet my expectations. A few workers to name a few Frank,Reinaldo,Suyami and a few others(not sure of their names) will be missed until next time.

Better than expected

Beautiful resort, unfortunately some parts are starting to be neglected/abandoned and becoming a sore to an eye. Everything else was good as long as you are not too fussy about your meals and drinks. Amazing americanos, better yet with sambucca. Oh … only the room 3222 smelled, mostly at night and they would not change it for us because they were fully booked. But if you turn the air off as we did and open the door , it is quit nice.

Great resort AMAZING staff

Exterior could use some TLC but overall clean. Buffet could use a change from the repetitive food especially at the grill. The gentlemen that worked at the front were wonderful especially Marcos and Alex. The ladies in the buffet are amazing friendly

Amazing Vacation

This is our second time at this resort although it was a different name and we love it there. Everyone is so friendly. The first time was in 2020 right before Covid. A lot has changed since then. The resort was very empty. We stay in the beach club because it’s quieter there but we were disappointed to find out that they are no longer using the buffet there and we had to walk all the way down to the main one. The grounds were very clean and well kept. Every day the gardener would give me a flo [... read more]wer when we were going for breakfast. The rooms were clean although twice we didn’t get water and once our towels weren’t changed. The bed was very comfortable. The pool bar was our favourite and we loved Tsunami. She always made us feel welcome and often would see us leave our room and throw us kisses. We spent time before and after supper at the Cohiba bar and the staff was great. It was the only place to get pina coladas but that was ok because we met lots of people there. The food was typical of Cuba and our own ketchup made it tastier but I was a little disappointed that they didn’t have any pasta. We completely understand that it may be hard for them to get so we always found other things to eat since there was a good variety. We loved this resort so much that we plan to go there again next year! Nothing to do with this resort but it would have been nice to have the heads up about what currency is accepted. Some places took only American or credit card, some took Canadian and others pesos. Even the hop on, hop off bus was inconsistent. One day it took only pesos and the next day it took Canadian. Some people we met said they had to pay by American and others said they had to pay by credit card. It’s very confusing.

Good resort

Not a huge resort but has various sections to please different tastes. There were two main beach sections one quiet and one with music (Italian ans Cuban) and entertainment sustained by a number of Italians visitors and the agency which send them. There was music (not load), gym on the beach, games. Nice sand, just some brocken shells when entering the water which is shallow for at least 50-100 meters - about 4-5 feet. Night entertainment was quite good, they have excellent dancers and Sunday a [... read more] water ballet show. Main pool was huge and deep on one side (I think more then 7 feet) but not crowded. Also not having decent shade or umbrellas. There is a big bar besides the pool which will also serve some food during the night. A second pool was on the east side of the resort and it appears to be part of a different resort which was united with Sirenis. The pool has a water bar. Not crowded when we were in January 2023. Three restaurants, all closed on Thursday, Italian opened every day, the Mediterranean and Cuban alternatively opened during the week. The reservations were accepted only for one day and could be done starting at 9:30 AM. Should go there earlier to make sure you can get one. The resort has 5 bars, two for beaches (one in the forest lying between the hotel and the beach), two for the swimming pools and one in the atrium. In general the resort is clean and personal friendly. They are happy when you tip them or give them small items but I was served without issues even when I didn't tip. I noticed very few people were tipping at the buffet. We always tip when eating there. Leave an US dollar on the table and also tip the guys preparing the omelette in the morning and the grill (pork and chicken) at lunch and dinner. As recommended by many people is nice to know few words in Spanish. You don't have to be able to keep a conversation but some usual phrases will give you a better service. Food is as usual in Cuba with some exceptions. Grill is good but the fish was missing (we had twice grilled fish in 10 days). Is located far from Varadero and the buses stop running at 6PM.

Good time at Sirenis Tropical Varadero

We are frequent visitors to Varadero. This was our first time at this hotel and we were not disappointed. The hotel is clean, the service is very nice. We highly recommend this place. Only for people with mobility, the hotel is a bit on a slope, so access to the water is mostly by stairs.

Happy with the resort!

We were very satisfied with the hotel. The staff were awesome... helpful, friendly... everyone from reception to gardeners. The food was not bad for Cuba... always fresh fruit, lots of veggies, chicken, pork, seafood etc. Beautiful beach, with another longer one just beyond the rocky point. Resort was about halfway along the peninsula... Varadero was easily accessible by the hop on hop off bus.

Very fine resort

The grounds were beautiful. The staff were friendly and helpful. The activity staff were especially fun, dancing lessons, stretching near the beach every morning. Nightly entertainment. The food was plentiful and nicely presented.

Our third stay at this resort

We were given a sea view room on the fourth floor with beautiful ocean view. We love the rooms, big with huge bathroom and waterfall shower. We had coffee maker in our room that we requested as we bring coffee and whitener from home. The hotel was not very full so we had a lot of our meals in one of the a la carte restaurants. A couple of nights they served us like an a la carte. The others it was buffet style but on a much smaller scale. There were always choices of pork, chicken, fish and rice [... read more], potato dish. Lots of rolls and desserts. There are many shortages in Cuba right now but we always had bottled water in our room and could buy more at the store. No local beer to buy in store and not much for snacks so bring lots. Biggest difference is currency. We did not change any money. Stores all took credit cards and restaurants and taxis took Canadian money. We were hit with hurricane Ian while there and all of Cuba lost power but our resort had generator and ran on generator for last few days we were there. This meant no air conditioning in the room but it was cooler and we did run the fan. Some resorts I heard did not have generators and people had to be moved to other resorts. Tha staff were amazing, we had excellent maid Yaima and bartenders Frank and Yaimi Mardi. I saw the doctor while there for kidney infection and was treated and he was very kind . We had a great trip overall. We would probably not go in September again just because of hurricane season but we will definitely go back.

Du 4 au 11 mars 2020

Nous avons décidé d’essayer ce resort suite aux commentaires qui semblaient assez bon, c’était une semaine assez tranquille ce qui n’a pas plu à mes enfants de 15, 18 et 21 ans. La nourriture c’est Cuba, il ne faut pas s’attendre à de la haute gastronomie cependant à plusieurs reprises les enfants se sont fait dire qu’il ne restait plus de nourriture au snack bar, le seul ouvert 24h et sur notre groupe de 8 personnes, 6 ont été malades. Les chambres ont été rénovées en fa [... read more]çade seulement mais c’était passable, ce qui nous a déplu le plus c’est le service aux chambres, nous n’avons jamais eu de serviettes propres de la semaine, j’ai dû courir pour recevoir du papier de toilette à plusieurs reprises. La chambre n’a jamais été nettoyée, ni la salle de bain, impossible de se faire comprendre en français ni en anglais. Nous sommes allés voir le représentant de Sunwing qui nous a donné aucune aide, en fait, il nous a donné aucune info sauf l’heure du retour. Pour finir en beauté, les plages sont superbes, il y avait des chaises longues toujours disponibles. Bien contente que ce voyage ne m’est pas couté plus de 1000$.